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Master of Health AdministrationRESUMEBOOK

2012

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Mark J. Brown 12Tyler Colton 13Stephanie L. DeLao 14Sarah Harris 15Timothy M. Hitchcock 16Mai Hoang 17Anisha Kalavar 18Shehla Khowja 19Brandon Lewis 20Caitlin E. Locke 21Sarah H. Loh 22Steven D. Luther 23Karishma Parikh 24Kinnari Patel 25Komal K. Patel 26Nadja Prcic 27Christopher C. Rodriguez 28Matthew S. Sainsbury 29Laci Templeton 30

TABLE OF CONTENTS

PROGRAM DESCRIPTION

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FACULTY 8-9

RESUMES 11-30

COURSESEQUENCE

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COURSEDESCRIPTIONS

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The Master of Health Administration (MHA) within the Texas A&M Health Science Center’s Department of Health Policy and Management is a professional degree program for students pursuing administrative practice in health service related settings – provider organizations

(e.g., hospitals, physician offi ces/groups, clinics, nursing homes), health insurers, consulting fi rms, trade associations, or other organizations that supply or otherwise support public/private health service organizations. The vision of the MHA program is to develop healthcare managers who will provide leadership for their organizations and communities based on a strong commitment to public health, ethics, integrity, and service as well as demonstrate an ability to foster and implement innovative ways of meeting needs of a diverse society. The MHA program is CAHME accredited, ranked as one of the top healthcare management programs in the nation by U.S. News & World Report, and is one of ten demonstration sites for the National Center for Healthcare Leadership.

Individuals can complete the 57 hour MHA program within 21 months. We provide support to students who work and extend the degree to 36 months, in order to graduate with the MHA plus work experience. Our program builds upon the core disciplines of the schools of public health, preparing students for competitive opportunities post-graduation. Students engage in rigorous academic courses, including a required 10 week summer internship, which allows students to apply industry knowledge within a health services organization. An additional 12 credits address related public health topics critical to a population health perspective. The MHA degree program embraces the ethic and philosophy that health services manag-ers must provide leadership in attending to the interests of the populations their organizations serve.

The MHA program has a network of professional relationships with healthcare providers around the country. The program benefi ts from Texas A&M’s very strong national alumni network. Stu-dents with less professional experience are encouraged to seek a year-long Administrative Fellow-ship offered by healthcare organizations. All eligible MHA Students are encouraged to compete for these positions as part of their post-graduate experience. Texas A&M MHA graduates have been very successful in competing for Administrative Fellowships. These fellowships are very important in the development of future hospital and medical group practice leaders in the health system. Preparation for Administrative Fellowships begins during the second semester of the fi rst year and continues through the Fall and Spring semesters of the second year. Still others may pursue regu-lar full-time administrative positions in any of a number of health service organizations, consulting fi rms, trade associations, health plans or other organizations. With the strong network of alumni our program provides, as well as faculty dedicated to the success of students, we provide many op-portunities for students to become effective health leaders in today’s health services organizations.

PROGRAM DESCRIPTION

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FIRST YEAR FALL PHPM 601 Rural Public Health Systems PHPM 606 Health Systems Management PHPM 623 Healthcare Financial Management I PHPM 602 Managerial Statistics PHPM 661 Introduction to Health Economics

FIRST YEAR SPRING PHPM 614 Strategic Planning & Marketing I PHEB 600 Fundamentals of Epidemiology PHPM 624 Healthcare Financial Management II PHPM 631 Health Information Management Systems PHPM 617 Health Care Quality Evaluation and Utilization Management

FIRST YEAR SUMMER PHPM 684 Practicum

SECOND YEAR FALL PHPM 615 Strategic Planning and Marketing II PHEO 600 Principles of Environmental/Occupational Health PHPM 616 Introduction to Management of Human Resources PHPM 620 Operations Management

SECOND YEAR SPRING PHPM 633 Health Law & Ethics PHPM 640 Health Policy and Politics PHSB 603 Social & Behavioral Determinants of Health PHPM 680 Health Systems Leadership (capstone)

COURSE SEQUENCE

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PHEO 600 PRINCIPLES OF ENVIRONMENTAL AND OCCUPATIONAL HEALTH. Overview of nature and magnitude of environmental and occupational disease; sources of exposure, methods of monitoring and modeling exposure; review of target organs and potential effects of specifi c chemicals; discussion of workplace hazards and monitoring programs.

PHEB 600 FUNDAMENTALS OF EPIDEMIOLOGY. An overview intended to familiarize students with the basic principles and applications of epidemiological concepts in the study of disease occurrence in populations.

PHPM 602 MANAGERIAL STATISTICS. This course will cover analytical techniques to support managerial decision making in health care. The course will cover descriptive statistical techniques for the presentation of health care data and applicability of descriptive statistical techniques, a survey commonly used inferential statistical techniques for data analysis is presented. Throughout the course material, emphasis is on the sources and uses of health care data and information for decision-making, and on the interpretation and evaluation of health care research.

PHSB 603 SOCIAL AND BEHAVIORAL DETERMINANTS OF HEALTH. An overview of theories and principles focusing on social and behavioral determinants of health, the social-ecological approach to the examination of health and health behaviors, social patterns of health behavior, and an introduction to health promotion and public health interventions. Intended for non-majors.

PHPM 601 RURAL PUBLIC HEALTH SYSTEMS. An introduction to the fi eld of public health and to rural health conditions, issues, professions, organizations and policies relevant to the health of rural communities.

PHPM 606 HEALTH SYSTEMS MANAGEMENT. This course introduces conceptual frameworks and practices associated with key functions in the management of complex health organizations.

PHPM 614 STRATEGIC PLANNING AND MARKETING I. This course offers an introduction to strategic planning and management in health services organizations. Processes and formats employed in strategic planning and marketing are presented and applied in case studies and a fi nal project. Elements of market assessment, environmental analysis and strategy development are presented and applied to course practices. Prerequisite: PHPM 605 or 606 prior or concurrently.

PHPM 615 STRATEGIC PLANNING AND MARKETING II. This course builds upon strategic planning and marketing concepts introduced in PHPM 614. It provided an overview of marketing and how it can be applied effectively to health care organizations. The course covers the history of health care marketing, basic marketing concepts and tools, the process of developing and managing a marketing plan, and the nature of health care markets and consumers. Prerequisites: PHPM 605 or 606 prior or concurrently and PHPM 614.

PHPM 616 MANAGEMENT OF HUMAN RESOURCES. An introduction to the range of human resources issues facing the health delivery system administrator from benefi ts to grievances and human resources management in health organizations. Course also covers personnel practices such as job analysis and description, recruitment, selection and compensation in various health delivery system settings. Prerequisite: PHPM 601 prior or concurrent.

PHPM 617 HEALTH CARE QUALITY EVALUATION AND UTILIZATION MANAGEMENT. Overview of evolving health delivery system quality mechanisms and approaches for maximizing quality control in health care organizations. Includes concepts and practices of quality assessment, control and improvement, and accreditation and outcome analysis in service delivery systems. Prerequisites: PHPM 601 or PHPM 605 or 606, PHEB 602 or STAT 651 or STAT 652, PHPM 631 prior or concurrently.

COURSE DESCRIPTIONS

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PHPM 620 OPERATIONS MANAGEMENT. This course is organized around the types of tactical and operational decisions made by health care operations managers. Tactical decisions are medium- and long-term decisions that together determine the processes by which health care services are produced and delivered, while operational decisions are short-term decisions concerned with utilizing resources to meet the objectives of the organization in an effi cient manner. Building on a “system-based” approach to the health care environment, analytical tools are examined to aid problem solving and decision-making in health care organizations. Where appropriate, spreadsheets will be used to ease computational work, facilitate analysis, and aid in the presentation of results. This course examines operational decisions through a combination of lectures, problem sets, organizational analysis, and readings. Prerequisites: PHPM 617 & 631.

PHPM 623 HEALTH CARE FINANCIAL MANAGEMENT I. Course is designed as an overview of health fi nancing and techniques for fi nancial management in health services settings, blending theory and practice through lecture, discussion and case analysis. This course also examines major sources of public and private health services funding. Prerequisites: PHPM 601 and PHPM 605 or PHPM 606.

PHPM 624 HEALTH CARE FINANCIAL MANAGEMENT II. An intermediate course on health fi nance and managerial accounting - the second in a two-course sequence. Advanced fi nancial decision analysis and cost accounting concepts and tools will be covered. Cases are extensively used. The fi nal third of the course is structured as a series of workshops for a team project in which students develop a long-range fi nancial plan, including the impact of strategic projects and sensitivity analysis, for a hypothetical hospital. Prerequisites: PHPM 601, PHPM 605 or PHPM 606, PHPM 623.

PHPM 631 HEALTH INFORMATION MANAGEMENT SYSTEMS. Course introduces computer-based information systems, architectures and applications in the management of health services organizations. It addresses systems designs, data management systems, data access and communications, and the implications of expanding technological capacities for information management systems. Prerequisites: PHPM 601, PHPM 605 or 606.

PHPM 633 HEALTH LAW & ETHICS. Course covers torts, contract law, corporate liability, malpractice, key federal and state regulations, and records management relative to health care. Important health case law is discussed. Ethical considerations are discussed as they relate to the law and management of health delivery systems. Prerequisites: PHPM 601, PHPM 605 or 606.

PHPM 640 HEALTH POLICY AND POLITICS. This course examines public and private sector institutions responsible for health policy development at the national and state levels, the interaction of national and regional health systems to create and implement rural health policies, and public programs providing health coverage, particularly those targeting rural residents. Prerequisite: PHPM 601.

PHPM 661 INTRODUCTION TO HEALTH ECONOMICS. Provides basic concepts in economic theory and analysis applied to health care delivery in the United States. Course addresses supply and demand issues for health services, reimbursement systems and health insurance. Course addresses issues in health delivery in a competitive market and public sector involvement. Prerequisite: PHPM 601.

PHPM 680 HEALTH SYSTEMS LEADERSHIP. Provides opportunity to integrate essential content presented in health policy and management curriculum by assessing issues confronted by health service organizations leaders and employing tools acquired in prior courses to address the issues. Prerequisites: PHPM 601, PHPM 606, PHPM 614, PHPM 617, PHPM 623, MHA students only.

PHPM 684 PRACTICUM. Field placement experience where students work closely with a departmental faculty member and (an) appropriate fi eld professional(s) applying skills and techniques acquired through course work. Prerequisite: Approval by student’s academic advisor. Satisfactory/Unsatisfactory grade option only.

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FACULTY MEMBERSJAMES ALEXANDER, PHD Associate Professor; Coordinator of Practicum Services. Research Interest: Small rural hospital leadership

JANE BOLIN, BSN, JD, PHD Interim Head; Associate Professor; Director, Southwest Rural Health Research Center. Research Interest: Disability research, chronic disease management, health law and ethics

MURRAY CÔTÉ, PHDAssociate Professor; Director, MHA Program. Research Interest: Health care operations, including patient fl ow, capacity planning and management, demand forecasting, and nurse staffi ng and scheduling

LARRY GAMM, PHD Regents Professor; Director, Center for Health Organization Transformation. Research Interest: Information systems, disease management, organizational and community systems

JENNIFER GRIFFITH, DRPH, MPH Assistant Professor. Research Interest: Program evaluation using mixed methods, public health emergency preparedness

CATHERINE HAWES, PHD Regents Professor. Research Interest: Defi ning, measuring and assuring quality, particularly long-term care

JACK BUCKLEY, MBAHPM Executive in Residence.Research Interest: Governance and economic impact of health care in the community

BITA KASH, PHD, MBA, FACHE Assistant Professor. Research Interest: Organizational performance, nursing home staffi ng and costs, workforce issues, strategic planning and marketing in the healthcare sector

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MONICA WENDEL, DRPH Assistant Professor. Research Interest: community health development, organizational and community capacity building, health disparities, community-based participatory research, and childhood obesity

ROBERT OHSFELDT, PHD Professor. Research Interest: Economics of health system regulation, cost effectiveness analysis

CHARLES PHILLIPS, PHD, MPH Regents Professor. Research Interest: Long-term care and aging and health services research

CIRO SUMAYA, MD, MPHTM Professor; John and Maureen Cox Endowed Chair. Research Interest: Public health workforce

MIGUEL ZUNIGA, MD, DRPH, MHA Assistant Professor. Research Interest: health care decision analysis, managerial epidemiology, health outcomes, and health services research

TIFFANY RADCLIFF, PHD Associate Professor. Research Interest: health economics, health policy, and health services research

BARBARA QUIRAM, PHD Professor; Director, Offi ce of Special Programs and USA Center for Rural Public Health Preparedness. Research Interest: Public health infrastructure, rural community emergency planning

DARCY MOUDOUNI, PHD Assistant Professor.Research Interest: Estimating the prevalence of elder abuse in nursing homes, encouraging antibiotic stewardship in long term care, and investigating unlicensed board and care homes

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RESUMES2012

“Building an excellent school and educational program is like building an excellent health care system...

It is about good people pursuing an ambitious vision.”

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Mark J. Brown3645 WELLBORN ROAD

BRYAN, TEXAS 77801 (712) 299-5349 ∙ [email protected]

EDUCATION2011-present Texas A&M Health Science Center,

School of Rural Public Health, College Station, Texas Master of Health Administration (MHA) Degree expected May 2013.

2006-2010 Saint John’s University, Collegeville, MinnesotaBachelor of Arts, Accounting (CPA Track)

WORK EXPERIENCESummer 2012 New York Presbyterian Hospital, New York, New York

• Graduate Administrative Intern

2011-2012

Administrative Assistant, Christus Dubuis Health Systems, Bryan, Texas• Supervise personnel (nurses, procurement, and administration offi ce) • Manage day to day operations for inventory and patient care, resulting in effi cient ways to

eliminate overhead costs by implementing metrics for performance improvements• Work with hospital administrators on initiatives to improve effi ciency and ensure quality

delivery of healthcare services to patients

2010-2011 Staff Accountant, Bergan-Paulsen CPAs & Consultants, Cedar Rapids, Iowa • Performed the duties of both a tax preparer and staff accountant auditor, resulting in a

greater performance of tax returns for businesses and individuals• Monitored fi nancial data and prepared fi nancial reports; resulted in better recognition of

business trends and performance• Made suggestions to clients on how to improve business performance through inventory

controls, reduction in overhead and better tax planning

Summer 2009 Staff Accountant Audit Internship, Roth & Company, Des Moines, Iowa• Assisted professionals in auditing fi nancial institutions and not-for-profi t organizations• Learned effi cient ways to apply audit procedures and measure performance

2008-2009 Loan Analyst/Bank Internal Auditor, Central Bank, Sioux City, Iowa • Systematically sampled the adequacy and reliability of internal controls and accounting

systems used within the bank organization• Directed, reviewed, and verifi ed records, and compliance with standards and policies• Gained experience with implementing standards and policies, and measuring employee

compliance

LEADERSHIP ACTIVITIES AND AWARDS• ASQ Quality Improvement Associate Certifi cation, 2012• United Way Volunteer, 2010-2012• Blood Drive Donation Volunteer, 2010-2011• Iowa Flood Relief Volunteer, 2010-2011• Offi cer of Saint John’s University Marketing & Accounting/Finance Clubs, 2009-2010• Habitat for Humanity Volunteer, 2010• Study Abroad, Spain, 2009

PROFESSIONAL AFFILIATIONS• Student Member, American College of Healthcare Executives, 2011 to present• Student Member, Medical Group Management Association, 2011 to present

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Tyler Colton15127 FAIRCREST DRIVE

COLLEGE STATION, TEXAS 77845 (801) 664-6432 ∙ [email protected]


School of Rural Public Health, College Station, Texas Master of Health Administration (MHA)Degree expected May 2013.

2009-2011 University of Utah, Salt Lake City, UtahBachelor of Science, Accounting

2007-2009 Salt Lake Community College, Salt Lake City, UtahAssociate of Science, Business

WORK EXPERIENCESummer 2012 Abilene Regional Medical Center, Abilene, Texas


2011-present Registrar, Central Texas Endoscopy Center, Bryan, Texas• Perform medical chart audits on all procedures• Improved registrar effi ciency resulting in a 25% reduction in hours worked• Created staffi ng model for a continuous rotation of three student employees• Managed insurance verifi cations and improved lead time by one week

2009-2010 Executive Assistant, Texas Health & Human Services Commision, Legal Dept.• Provide high-level administrative support by conducting research, preparing reports, handling

information requests, and performing clerical functions such as preparing correspondence receiving visitors, arranging conference calls, and scheduling meetings

2009-2010 Teller, US Bank, Salt Lake City, Utah• Responsible for maintaining the ATM as well as multiple audit reports• Achieved required sales goals each quarter

2007-2009 Data Analysis Intern/Customer Service Representative, 1-800 CONTACTS, Draper, Utah• Used Microsoft Access and Excel to maintain weekly business and sales reports• Held key role in major data analysis project related to the creation of a new order entry

system• Consistently achieved team goals set for sales and quality measures

LEADERSHIP ACTIVITIES AND AWARDS• Second Year Vice President, Medical Group Management Association, Texas A&M Health Science Center, 2012• Dr. Jeptha W. Dalston Academic Scholarship Recipient, ACHE – Southeast Texas Chapter, 2012• Certifi ed Quality Improvement Associate, American Society for Quality, 2012• Second Place, George McMillan Fleming Center for Healthcare Management Healthcare Case Competition, 2012• Dean’s List, Salt Lake Community College, 2007-2008• Full-Time Volunteer Church Service Representative, Raleigh, North Carolina, 2005-2007• Eagle Scout Award, Boy Scouts of America, 2000

PROFESSIONAL AFFILIATIONS• Student Member, American Society for Quality, 2012 to present• Student Associate, American College of Healthcare Executives, 2011 to present• Student Member, Healthcare Financial Management Association, 2011 to present

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Stephanie L. DeLao6943 FOXCROFT LN.

HUMBLE, TEXAS 77338(281) 794-1240 ∙ [email protected]



2007-2011 Texas A&M University, College Station, TexasBachelor of Science, Community Health

WORK EXPERIENCESummer 2012 Graduate Administrative Intern, The Methodist Hospital, Houston, Texas

• Responsible for identifying top themes in documentation errors in order to formulate plan to prevent future occurrence

• Developing Root Cause Analysis process, at the system level, to provide clear communication between all facilities

• Communicating with other senior leaders to improve patient care across the hospital

2010-present Student Worker, A.P. Beutel Health Center, College Station, Texas• Organizing medical records and releases to distribute to specialty physicians for

appropriate advanced care• Collaborating with physician groups to develop a medical records exchange to provide

patient with the continuity of care• Establishing a relevant system to adequately register patients for appointments

Spring 2011 Administrative Intern, Scott & White Clinic, College Station, Texas• Assisted with seven process improvement projects to promote program development• Organized strategic meetings to foster collaboration for organizational improvement• Analyzed data and built reports to identify areas of strategic improvement• Developed department dashboard to communicate the organization’s strategic goals

2009-2010 Assistant Manager, Darque Tan, College Station, Texas• Managed daily sales and inventory• Assisted in the development of new employees• Compiled market research to publicize promotional events in the community

LEADERSHIP ACTIVITIES AND AWARDS• Secretary, Medical Group Management Association, 2011• Marketing Offi cer, Corner Bar Running Club, College Station, Texas, 2011• President, Kappa Phi, Christian Women’s Sorority, Texas A&M University, 2010• Chairperson, Eta Sigma Gamma, Health Education Honorary, 2010• Staff Assistant, The Big Event, Texas A&M University, 2009-2010• Chairperson, Kappa Phi, Christian Women’s Sorority, Texas A&M University, 2009

PROFESSIONAL AFFILIATIONS• Student Member, American College of Healthcare Executives, 2011-present• Student Member, Medical Group Management Association, 2011-present

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Sarah Harris4403 REVEILLE

COLLEGE STATION, TX 77845(214) 934-8262 ∙ [email protected]



2007-2011 University of Texas at San Antonio, San Antonio, TexasBachelor of Science in Kinesiology with an emphasis in Exercise Science

WORK EXPERIENCESummer 2012 HealthSouth City View Rehabilitation Hospital, Fort Worth, Texas


2011 Hill Country Retreat Retirement Community, San Antonio, Texas• Designed, marketed, and implemented group/individual fi tness incentive programs• Social event coordinator • Monitored and provided data on all fi tness programs

2009-2010 University of Texas at San Antonio Recreational Fitness Staff, San Antonio, Texas• Communicate policy and procedures to the patrons• Organized and maintained fi tness equipment • Monitored patrons use of the fi tness center

Summer 2007 Rose Haven Retirement Home, Kaufman, Texas • Supervised the residents with their day-to-day activities

2005-2007 Crandall Family Clinic Receptionist, Crandall, Texas• Filed patient documents• Maintained organization of all fi les

LEADERSHIP ACTIVITIES AND AWARDS

• NCAA Scholarship Athlete - Track- University of Texas at San Antonio, 2007-2009• Vice President of the Kinesiology Club, University of Texas at San Antonio, 2007-2011• Member of Phi Mu Sorority, University of Texas at San Antonio, 2009-2011• Member of Honor Alliance (Honors Society), University of Texas at San Antonio, 2009-2011• Member of Omicron Delta Kappa (Honors Society), University of Texas at San Antonio, 2010-2011• Volunteered for Cookout for Kids for Christa Santa Rosa Hospital, San Antonio, Texas, 2009-2011

PROFESSIONAL AFFILIATIONS

• Student Member, American College of Healthcare Executives, 2011 to present• Student Member, Medical Group Management Association, 2011 to present • Student Member, American Society for Quality, 2012 to present

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Timothy M. Hitchcock311 MANUEL DR.

COLLEGE STATION, TX 77845(361) 443-6053 ∙ [email protected]



2009-2011 Texas A&M University-Corpus Christi, Corpus Christi, TexasBachelor of Science, Biomedical Science w/ Minor in SociologyGraduated Cum Laude

2007-2009 Del Mar College, Corpus Christi, TexasAssociates in Biology, Graduated Cum Laude

WORK EXPERIENCESummer 2012 Practicum Student, Olin E. Teague Veteran’s Medical Center, Temple, Texas

• Developed a phased-in activation timeline that supports safe patient fl ow• Utilized the VA’s VistA and eCMS systems ito input equipment requests for new facility• Participated in Activation Team Meetings for the new Community Living Center (CLC) project;

attended and organized presentations for update briefi ngs for Senior Leadership• Shadowed Activation Team Chair/Co-Chair and Charter Members and provided input

2009-2010 Sales Associate, Wal-Mart, Corpus Christi, Texas• Provide customer service while selling high-dollar electronics items

2006-2007 Certifi ed Automotive Technician, Corpus Automotive Service, C. Christi, Texas• Performed full automotive service on a variety of domestic, European and Asian vehicles• Diagnosed drivability concerns using diagnostic equipment; performed repairs on automotive

systems including A/C, electrical, transmission, engine, brakes, steering and suspension systems

1999-2004 Light Wheel Vehicle/Diesel Mechanic, 82nd Airborne Division, US Army, Ft. Bragg, North Carolina• Held shop foreman position which included training and supervising fi ve mechanics utilizing

interpersonal, leadership and motivation skills, confl ict management, and organization• Diagnosed malfunctions, performed corrective maintenance on diesel engines, power-

generating units, accessories, power trains, and chassis components

1998-1999 Draftsman / Assistant Architect, The Castor Collection - Susan Castor, Corpus Christi, Texas• Designed fl oorplans, completed interior remodeling designs, fl oorplans, and elevations• Performed on - site measurements and client consults alone or with supervisor

LEADERSHIP ACTIVITIES AND AWARDS• Vice President of Scholarship, Del Mar College Phi Theta Kappa International Honor Society, 2008-2009• Membership Chairman, Del Mar College Biology & Health Sciences Club, 2008-2009• Phi Theta Kappa Undergraduate Scholarship, Texas A&M University-CC, 2009-2011• South Texas Academic Rising Scholars Scholarship, Texas A&M University-CC, and Del Mar College, 2008-2011• Community Outreach Scholarship, College of Science and Technology, Texas A&M University-CC, 2009-2010• National Science and Mathematics Access to Retain Talent (SMART) Grant, Texas A&M University-CC, 2009-2010• Dean’s List Honors, Texas A&M University-CC, 2010-2011• Honor’s List, Del Mar College, 2007-2009• Army-Related Honors: Army Achievement Medal, Global War on Terrorism, Service Medal, Army Good Conduct

Medal, National Defense Service Medal, Army Service Ribbon, Parachutist Badge

PROFESSIONAL AFFILIATIONS• Student Member, Rural Public Health Student Association, 2011 to present

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Mai Hoang723 GREENRIDGE DR.

ARLINGTON, TEXAS 76017(817) 819-2142 ∙ [email protected]



2007-2011 Texas A&M University, College Station, TexasBachelor of Business Administration, Finance

WORK EXPERIENCESummer 2012 Scott and White Clinic, College Station, Texas

Graduate Administrative Intern

2012-present Clinical Assistant, Centers for Orthopaedic Specialties, College Station, Texas• Coordinate surgical operations and imaging procedures• Assist clinical staff and physicians with daily operations • Address patients’ pre-operative and post-operative questions and concerns• Verify and certify third party payments prior to surgical and imaging procedures

2011-2012 Front Desk Coordinator, A Healing Touch, Bryan, Texas• Maintained and updated client records• Collected payments for services rendered• Scheduled and confi rmed client appointments• Coordinated effi cient use of staff and resources during operating hours

LEADERSHIP ACTIVITIES AND EXTRACURRICULAR ACTIVITIES• President, Medical Group Management Association, 2012• Team Captain, George McMillan Fleming Center for Healthcare Management Case Competition, 2012• Team Member, University of Alabama Case Competition, 2012• First Year Vice President, Medical Group Management Association, 2011• External Committee Member, Association of Future Healthcare Leaders, 2011• Volunteer Medical Records Processor, Health For All, Inc., 2011• Volunteer, Health Circus, 2011• Fitnessista and GED Tutor, Arlington Public Library, 2011• Medic In Charge, Public Relations Offi cer, Texas A&M Emergency Care Team, 2009

CERTIFICATIONS• Emergency Medical Technician-Basic• Certifi ed Quality Improvement Associate

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2011 to present• Student Member, Medical Group Management Association, 2011 to present • Student Member, Healthcare Financial Management Association, 2011 to present• Student Member, American Society for Quality, 2012 to present

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Anisha Kalavar401 SOUTHWEST PARKWAY APT #709

COLLEGE STATION, TEXAS 77840 (832) 264-8587 ∙ [email protected]



2007-2011 Texas A&M University, College Station, TexasBachelor of Science, Biology

WORK EXPERIENCESummer 2012 Michael E. DeBakey Veterans Administration Medical Center (MEDVAMC), Houston,

Texas• Administrative Intern, Offi ce of the Associate Director• Became acquainted with duties of the Associate Director such as evaluating and presenting

the monthly status of the budget for fi scal year 2012• Conducted clinical and administrative projects to evaluate outcomes of services• Applied VAMC lean management principles to improve current processes• Participated in rotations through clinical care lines and service lines to gain a better

understanding of the hospital operations

2009-2011 Student Worker, Neuroscience Research Lab, Texas A&M University• Remained knowledgeable of literature associated with research• Was responsible for conducting biochemistry related experiments in the lab• Expected to remain updated on laboratory protocols• Set up new lab equipment and new data collection system for purifi cation of samples• Purifi ed synaptic vesicles in the neurons of a cow brain for the purpose of protein analysis

with the aid of an electron microscope

Spring 2011 Volunteer, Scott & White Clinic, College Station, Texas• Assisted the Director of Excellence• Created presentations based on performance measure data obtained from Press Ganey • Recognized departments/employees with high patient satisfaction scores• Distributed employee performance based (nonmonetary) awards• Maintained and organize information presented during orientation

LEADERSHIP ACTIVITIES AND AWARDS• Certifi ed Quality Improvement Associate, American Society for Quality, 2011• MEDVAMC Lean Training, American Society for Quality, 2011• Texas A&M University, Football Concessions Stand Manager, 2010• Texas A&M University, Aggies United Volunteer, 2010• Hindu Student’s Association, Volunteer/Member, 2007-2011

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2011 to present• Student Member, American Society for Quality, 2012 to present

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Shehla Khowja4307 WILLOWVIEW CT.

SUGARLAND, TEXAS 77479 (832) 605-7169 ∙ [email protected]



2007-2011 Texas A&M University, College Station, TexasBachelor of Business Administration, Management

WORK EXPERIENCESummer 2012 Quality Improvement Intern, Children’s Hospital of Los Angeles, Los Angeles,

California• Extracted data from the Agency for Healthcare Research and Quality (AHRQ) culture of safety

survey by creating multiple PivotTable reports and a series of graphs in Microsoft Excel to examine possible trends from previous years

• Assisted in generating Peripheral IV Complication Event Reports in determining patterns and root cause of problem

• Observed and measured hand hygiene and time-out compliance by performing weekly audits within units assigned

2011-2012 Administrative Intern, Michael E. DeBakey VA Medical Center, Houston, Texas• Created spreadsheets analyzing outpatient follow-up appointments within a 14-day frame

with an estimated increase in Veteran follow-up appointments by 15%• Learned managerial responsibilities and roles by attending weekly meetings with

administrative staff • Developed job description handbook describing staff’s responsibilities in various departments

Summer 2010 Reporting Analyst Intern, New Star Investment, Houston, Texas• Updated and validated all existing transactions to ensure integrity of the data • Marketed and managed new customer contracts• Translated for non-English speaking customers throughout the transaction• Developed and presented numerous projects using Excel and PowerPoint

2006-2007 Receptionist, Century AC Supply, Houston, Texas• Managed simultaneous projects and maintained calendars to ensure deadlines are met• Performed a wide range of business-related tasks including creating presentations, mailing

and fi ling paid and non-paid invoices, scheduling meetings, and processing incoming mail • Assisted accounting, fi nance, and marketing with daily functions and process fl ow

LEADERSHIP ACTIVITIES AND AWARDS• Certifi ed Quality Improvement Associate (CQIA), American Society for Quality, 2012• Treasurer, Medical Group Management Association (MGMA), Texas A&M Health Science Center, 2012• Advisory Board Member, Ismaili Community Engaged in Responsible Volunteering (ICERV), 2008-2011 • VP of Public Relations, Sigma Alpha Lambda, Texas A&M University Chapter, 2008-2011• Head of Operations, Religious Education Center (REC), 2008-2011• Counselor, Jubilee Monuments Corporation-Al-Ummah, 2011

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2011-present• Student Member, Association of Future Healthcare Leaders, 2011-present• Student Member, Rural Public Health Student Association, 2011-present• Student Member, American Society for Quality, 2012

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Brandon Lewis6223 BORG BREAKPOINT DR.

SPRING, TEXAS 77379 (832) 372-1603 ∙ [email protected]



2007-2011 Texas A&M University, College Station, TexasBachelor of Arts, Communication

WORK EXPERIENCE2012-Present Administrative Intern, Children’s Memorial Hermann Hospital-Texas Medical Center,

Houston, Texas• Responsible for the completion and management of projects as assigned by the Chief

Operations Offi cer• Actively developing Pediatric Operating Room dashboard, using national benchmarks aligned

with system strategies• Developing Pediatric Operating Room Process Flow Maps for effi ciency appraisal • Assisting senior leadership with strategic planning initiatives • Attend regular leadership team meetings

2011-Present Graduate Assistant, Health Policy & Management, School of Rural Public Health• Actively recruit students at SRPH at career fairs, class/organization presentations, and

conferences• Organize department functions and workshops• Assist current students with administrative issues • Serve as liaison between students and administrative faculty/staff

Spring 2011 Research Intern, University of Texas-School of Public Health, Houston, Texas • Developed research initiatives with the goal of obtaining critical knowledge of management

within hospitals and clinics• Monitored multiple research studies in regards to improving operational management • Composed grant proposal for minority summer internship program opportunity • Maintained database of results for statistical research while implementing an effective

marketing strategy in action plan

LEADERSHIP ACTIVITIES AND AWARDS• Student Finalist, National Association of Health Services Executives (NAHSE) Case Competition, 2011• Committee Member, Student Affairs Committee, Texas A&M School of Rural Public Health, 2011 • External Committee Member, Association of Future Health Care Leaders, 2011

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2011 to present• Student Member, National Association of Health Services Executives, 2011 to present• Student Member, Medical Group Management Association, 2011 to present • Student Member, American Society for Quality, 2012 to present• President, Student Chapter of the Institute for Healthcare Improvement, 2012 to present

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Caitlin E. Locke 1708 LAURA LANE

COLLEGE STATION, TEXAS 77840(209) 559-3240 ∙ [email protected]



2007-2011 St. Edward’s University, Austin, TexasBachelor of Business Administration in Management, Magna Cum Laude

WORK EXPERIENCESummer 2012 Administrative Intern

Dell Children’s Medical Center, Austin, Texas• Participated in daily executive meetings under the Chief Nursing Offi cer• Researched and developed a gap analysis for the CARF accreditation project • Analyzed current nurse staffi ng data to develop a minimum core staffi ng model • Assisted with beginning stages of Six Sigma for the Patient Flow project

2011-present Project Manager for Meaningful Use and Patient PortalCentral Texas Heart Center, Bryan, Texas• Prepared for Stage 1 attestation of Meaningful Use for 5 cardiologists with projected

incentive payments up to $44,000 per physician• Created Excel spreadsheets and training manuals for Meaningful Use • Trained staff and implemented Patient Portal for practice with 12,000+ patients• Abstracted and indexed patient chart information in EMR system

Fall 2010 Fund Development InternAustin March of Dimes and March for Babies, Austin, Texas • Maintained donor relations by keeping contact database up to date• Created and maintained active social media, Facebook and Twitter

Summer 2010 Legislative Intern for Representative Dawnna DukesTexas State Capitol, Austin, Texas• Participated in drafting potential bills for Legislative Session 2011• Wrote memorandums and prepared speech packets for Rep. Dukes

LEADERSHIP ACTIVITIES AND AWARDS• Recipient, ACHE-SETC Dan S. Wilford Academic Scholarship Award, 2012• Certifi ed Quality Improvement Associate (CQIA), American Society for Quality, 2012• Committee Member, SRPH 9th Annual Golf Tournament, 2012• Member, St. Edward’s Women’s Golf Team, 2007-2010

PROFESSIONAL AFFILIATIONS• Student Member, American Society for Quality, 2012 to present• Student Associate, American College of Healthcare Executives, 2011 to present• Student Member, Association for Future Healthcare Leaders, 2011 to present• Student Member, Medical Group Management Association, 2011 to present

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Sarah H. Loh 2815 WILLIAMS GRANT

SUGAR LAND, TEXAS 77479 (832) 607-0718 ∙ [email protected]


School of Rural Public Health, College Station, Texas Masters of Health Administration (MHA)Degree expected May 2013.

2004-2007 University of Texas, College of Natural Sciences, Austin, TexasBachelor of Arts Textiles and Apparel Design

WORK EXPERIENCESummer 2012 Meridian Health, Neptune, New Jersey


2011-present Administrative Billing Assistant, Central Texas Endoscopy Center, Bryan, Texas• Verify patient insurances and benefi ts, ensure patient registration is updated and verifi ed• Assist billing and registration with administrative issues

2010-2011 Patient Coordinator/Biller, Capitol Pain Institute, Austin, Texas• Marketed practice via positive reinforcement resulting in 50% less no-shows, increased

satisfaction scores• Provided front-end revenue cycle support through insurance verifi cation, scheduling, and

medical records• Coded offi ce visits and coordinated with Billing Department and decreased appeals by 50%

Summer 2010 Outreach Intern, City of Austin Health and Human Services, Austin, Texas• Actively raised health awareness to Texas children and adults of Immtrac and vaccination

programs• Interacted with vendors, coordinators and the Foundation for the Homeless to conduct

outreach activities

2007-2008 Assistant Manager, Abercrombie and Fitch, Austin, Texas• Set company standards visually and managed 76 employees with positive reinforcement• Implemented audits and tracked merchandise – achieved lowest shrink score report in

district (7%)• Proactively interviewed potential employees to meet company required staff quota

LEADERSHIP ACTIVITIES AND AWARDS• Special Events Co-Chair, Susan G. Komen Young Professionals for the Cure, 2011• Program Assistant, American College of Health Care Executives Congress, 2012• Volunteer, Volunteer Healthcare Clinic, 2011• Volunteer, American Cancer Society, 2009

PROFESSIONAL AFFILIATIONS• Student Affi liate, Asian Health Care Leaders Association, 2012 to present• Student Member, American Society for Quality, 2012 to present• Student Associate, American College of Healthcare Executives, 2011 to present• Student Member, Medical Group Management Association, 2011 to present• Student Member, Association for Future Healthcare Leaders, 2011 to present• Member, Susan G. Komen Young Professionals for the Cure, 2011 to present

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Steven D. Luther 2108 GATESHEAD RD

BRYAN, TEXAS 77801(956) 648-4408 ∙ [email protected]



2007-2011 University of Texas Pan-American, Edinburg, TexasBachelor of Science, Double Major In Chemistry and Biology

WORK EXPERIENCESummer 2012 South Texas Health Systems, Edinburg, Texas, Graduate Administrative Intern

• Involved in strategic Mergers and Acquisitions• Completed various strategic planning projects as assigned by the VP of Acute Division• Financial analysis of billing errors with Medicaid• Productivity evaluation in hospital operations

2008-2011 Chemistry Department, University of Texas Pan-American, Teacher Assistant• Taught approximately 30 students per semester (7 semesters) • Organized the laboratory experiments and proctored lecture exams when needed• Assured that students performed the experiments safely

2008-2011 Chemistry Department, University of Texas Pan-American, Research Student and Lab Manager • Analyzed sediments and oysters for trace metals from the Laguna Madre near South Padre

Island to improve environmental conditions • Researched water purifi cation using iron nanoparticles to remove trace metals that are

hazardous to the health of all living things • Supervision of quality assurance in analytical laboratory area

2008-2011 Chemistry Department, University of Texas Pan-American, SI Student Instructor • Participated in study sessions using notes prepared from attending lectures • Tutored students and improved class average by one letter grade

LEADERSHIP ACTIVITIES AND AWARDS• Certifi ed Quality Improvement Associate, 2012• Vice President of Finance, TAMHSC Student chapter, Association of Future Healthcare Leaders, 2012• Participated in North Texas ACHE Case Competition, 2011 • Graduated with Magna Cum Laude Honors, 2011• Senator for the College of Math and Science for Student Government at University of Texas-Pan American, 2010• Chosen as student of the week at University of Texas Pan-American, 2010• Volunteer in the Emergency Department at McAllen Medical Center, 2009• Volunteer in the Pharmacy Department at Mission Regional Hospital, 2008• Volunteer in the Radiology Department at McAllen Medical Center, 2007

PUBLICATIONS• Luther, Steven et al., Removal of arsenic from aqueous solution: A study of the effects of pH and interfering ions

using iron oxide nanomatieals. Microchemical Journal, Volume 101, March 2012, Pages 30-36.

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Karishma Parikh9801 FALLON COVE

AUSTIN, TEXAS 78717 (512) 363-8884 ∙ [email protected]



2006-2010 Texas A&M University, College Station, TexasBS Health Education

WORK EXPERIENCESummer 2012 Methodist Hospital, Houston, Texas

• Graduate Operations Administrative Intern• Working towards Six Sigma White Belt Certifi cation

Spring 2011 Ronald McDonald House Charities, Austin, Texas, Programs Intern• Responsibilities included managing day to day operations, marketing, creating• Power Point presentations, budgeting, referral entries, and Medicaid billing• Responsible for organizing daily activities, new client tours, and guiding• volunteers on day-to-day activities• Worked under the Director of Programs at RMHC

LEADERSHIP ACTIVITIES AND AWARDS• North Austin Medical Center Volunteer, 2008• Project Sunshine Member, 2007• Aggie Hosts, 2008-2009• Hindu Student Association, 2006-2010• Indian Student Association, 2006-2007• Dance piece selected for the 2007 Multicultural Heritage Week • Texas A&M Dance Arts Society, 2009-2010• Certifi ed Zumba Fitness Instructor

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2012 to present• Attended ACHE Congress in Chicago, Illinois, 2011• Student Member, Association of Future Healthcare Leaders of America, 2012 to present

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Kinnari Patel614 HOLLEMAN DR. APT. 344




2006-2010 The University of Texas at Austin, Austin, TexasBachelor of Arts, Government and Asian Studies Certifi cate in Business Administration

WORK EXPERIENCESummer 2012 Baylor College of Medicine, Houston, Texas


2009-2010 Assistant General Manager, Hampton Inn DFW, Irving, Texas• Assist the General Manager with clerical duties• Organize employee work schedules, inquire about hotel inventory, and delegate front desk

tasks

COMMUNITY SERVICE2009-2010 Volunteer, Quality and Medical Staff Services, College Station Medical Center

• Help out in the quality control and risk management department• Compile and organize doctor’s credential fi les• Create patient safety card badges and signs for employees

LEADERSHIP ACTIVITIES AND AWARDS• Certifi ed Quality Improvement Associate, American Society for Quality, 2012• Dean’s Honor List, The University of Texas at Austin, 2008-2009

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2011 to present• Student Member, Medical Group Management Association, 2011 to present • Student Member, Healthcare Financial Management Association, 2011 to present • Student Member, American Society for Quality, 2011 to present • Student Member, Phi Alpha Delta Law Fraternity International, 2005 to 2009

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Komal K. Patel24 OAKRIDGE DRIVE

TEXARKANA, TEXAS 75503(903) 701-4281 ∙ [email protected]



2007-2009 The University of Texas, Austin, TexasBachelor of Arts, Biology

WORK EXPERIENCESummer 2012 Administrative Intern, St. Joseph Regional Health Center, College Station, Texas

• Completed a study investigating the effi ciency of the patient transfer center and the ability to combine with a patient lift team while increasing patient safety and quality

• Developed proposals to implement two new programs that support the hospital’s mission and vision

• Participated in performance improvement activities including reducing pre-bill edits• Took part in Senior Leader Rounding to help increase employee satisfaction throughout the

health system

2012 Volunteer, College Station Medical Center, College Station, Texas• Volunteered in Administration Department• Assisted with any projects where help was needed

2010 Call Center Agent, Liquidation Center, Austin, Texas• Assisted customers in placing orders online or through phone• Aided with any diffi culties customers had electronically

2006-2007 Volunteer, Front Desk Clerk, Economy Inn, Texarkana, Arkansas• Provided customer service for those seeking assistance• Assisted manager with keeping up with fi nancial records, balancing the checkbook, and

making frequent deposits to the bank• Responsible for customer check in and check out

LEADERSHIP ACTIVITIES AND AWARDS• Certifi ed Quality Improvement Associate, 2012• Volunteer, Any Baby Can, 2009–2011• Recruitment Chair, Delta Phi Omega Sorority, 2009 and 2011• Fundraising Chair, Delta Phi Omega Sorority, 2009-2010• Volunteer, Habitat for Humanity, 2009


• Student Associate, Association of Future Healthcare Leaders, 2011 to present• Student Member, Medical Group Management Association, 2011 to present• Member, American Society for Quality, 2012• Member, Healthcare Financial Management Association, 2012

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Nadja Prcic4047 CARGILL DRIVE

AUSTIN, TEXAS 78681(512) 689-2268 ∙ [email protected]



2012-present Texas A&M University, Mays Business School Certifi cateCertifi cate expected May 2013

2007-2011 Texas A&M University, College Station, TexasBachelor of Science, Public Health, Community Health Education

WORK EXPERIENCESummer 2012 Graduate Administrative Resident, Seton Healthcare Family, Austin, Texas

• Created strategic planning suggestions for a service line in a Community Hospital• Designed a staffi ng effectiveness tool and dashboard for the nursing and leadership teams • Completed the Mission: Lifeline accreditation through the American Heart Association for the

Medical Center in Hays

2011-present National Marrow Donor Community Outreach Coordinator, Scott & White Healthcare, College Station, Texas• Prepared presentations to engage the community to join the Be The Match registry• Managed and created a curriculum for six interns• Created communications for Texas A&M and established partnerships with 20 organizations• Created the Cancer Advocacy Movement for Colleges and Outreach at Texas A&M

2011-2012 Administrative Intern, Brazos Valley Woman’s Center, Bryan, Texas• Created RVU reports in order to analyze past year earnings• Created the “Daily Eligibility Report” to verify insurance for each patient • Wrote job descriptions for employee handbook• Improved revenue cycle process

2011 Wellness Coordinator/Human Resource Intern, Scott & White Healthcare, Round Rock, Texas• Created, planned and implemented on campus wellness programs• Researched nurse retention plans for possible magnate status• Participated in the new hire process for the hospital and clinic

2007-2009 Content Manager, Texas A&M University, Offi ce of Proposal Development, College Station, Texas• Actively managed and maintained department webpage• Organized materials and orchestrated sign up for a variety of seminars

LEADERSHIP ACTIVITIES AND AWARDS• Certifi ed Quality Improvement Associate, American Society for Quality• Second Year Vice President, Association of Future Healthcare Leaders • President, Eta Sigma Gamma, National Health Education Honor Society, Alpha Pi Chapter, 2010-2011• Who’s Who among Students in American Universities and Colleges, 2010• Distinguished Member of Dean’s Honor Roll, Texas A&M University, 2009-2011• Student Intern, Austin/ Travis Health and Human Services Department• Student Intern, Brazos Valley Community Action Agency, Inc.• Project Manager, Catwalk for AIDS Fashion Show

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2011 to present• Student Member, Medical Group Management Association, 2011 to present • Health Systems Design Chair, U.S Green Building Council, Balcones Chapter

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Christopher C. Rodriguez 701 LUTHER WEST UNIT 108




2012-present Texas A&M University, Mays Business School Certifi cateCertifi cate expected May 2013

2006-2010 Texas A&M University, College Station, TexasBachelor of Biomedical Science

WORK EXPERIENCEPresent The Johns Hopkins Hospital

• Administrative Resident, Department of Surgery

Spring 2012 Patient Accounts Representative, St. Joseph Regional Health Center• Rectify errors of patient accounts in the fi nancial information system to ensure that proper

reimbursement was obtained for the hospital• Maximize the collections of payments from third party payers by thorough examination of

account detail, coding, and contractual reimbursement

2011-present Independent Contractor for Health Care Consulting, The Coker Group• Create Community Needs Assessments for large for-profi t hospital systems with total patient

revenues of $1 billion as well as small rural hospitals• Review fair market value (FMV) opinions for physician compensation and review FMV of a

hospital system employing a 9 physician GI practice • Produce pro-formas as well as market research for mergers and acquisitions

2010-2011 Administrative Specialist, University of North Texas Health Science Center• Prepared budgets for public & private grants and monitored monthly fi nancial performance

and provided monthly cost analysis to senior management• Evaluated fi nancial reports for grants and contracts up to $2M, including an R25 NIH

research education grant in consortium with Georgetown University• In charge of all departmental purchasing, T& E reimbursements and monitoring all other

accounts• Wrote and edited manuscripts, protocols, surveys and questionnaires for journal publication

and IRB approval

Summer 2010 Patient Care Technician, Texas Health Resources: Harris Methodist Southlake• Shadowed health administrator and Director of PACU in meetings for hospital management• Monitored patient vitals in Pre-op and PACU, removed IV catheters and set up equipment

LEADERSHIP ACTIVITIES AND AWARDS• First Year Student Vice President, Association of Future Health Care Leaders, 2011-2012• Recreation and Sports Coordinator, Philippine Students Association of Texas A&M (PhilSA)


• Student Associate, American College of Healthcare Executives, 2010 to present• Student Member, Medical Group Management Association, 2010 to present • Student Member, American Society for Quality, Student Member, 2010 to present

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Matthew S. Sainsbury 2746 SILVER OAKS DRIVE




2005-2011 Utah Valley University, Orem UT. School of Public Health & Woodbury Business SchoolBachelor of Science in Health Services Administration

WORK EXPERIENCE2011-present EHR Team Associate, Central Texas Heart Center P.A., Bryan, Texas

• Complete conversion of 5 physician cardiology practice from paper chart to Electronic Health Records.

• Perform IT support and training for the organization with an emphasis on NextGen Electronic Health Record system.

• Comply with PQRS, E-prescribe, and Meaningful Use requirements for additional fi nancial compensation

Summer 2012 Administrative Practicum, College Station Medical Center, College Station, TX• EKG Compliance Audit, discovering major fi nancial process fl aws and fi xing work fl ow issues.• Work with Administrative employees on various projects in Marketing, Management, Finance,

Clinical, and Physician Practice Management departments with an emphasis on Physician Practice Management

• Championed Physician Satisfaction Survey obtaining high participation success• Active participant in CSMC’s participation of the new 1115 Medicaid Waiver, meeting and

planning with County Judges, Competitors, Texas A&M, and others in RHP 17 to create DSRIP projects

2010-2011 Administrative Assistant, Dr. Richard L. Stone M.D. Inc. Dermatology, Provo, Utah• Performed various administrative duties, remodeling the offi ce, medical staff support,

insurance claims, working with patients, billing, hiring decisions, charts, and reminder calls

2008-2009 Construction Management Intern/Labor Foreman, Okland Construction Company, BYU, Provo, Utah• Construction Management Intern, support of Project Manager. Focus on safety, cleaning,

certifi cations, and OSHA compliance• Supervisor over 10 Laborers, and Liaison between Carpenters and Management

LEADERSHIP ACTIVITIES• President, Association for Future Healthcare Leaders• Texas A&M HSC HPM’s primary student organization and chapter of the ACHE, 2013 Academic year• Vice President of Finance, Association for Future Healthcare Leaders• Financial and Fundraising Manager for the Association for Future Healthcare Leaders, 2012 Academic year• Church of Jesus Christ of Latter-Day Saints Active Member• President of the Elders Quorum, Preside over activities and services of all Adult Males age 19-40, 2011-2012

PROFESSIONAL AFFILIATIONS AND AWARDS• American College of Healthcare Executives Student Associate, 2010 to present• Medical Group Management Association Student Member, 2011 to present • Certifi ed Quality Improvement Associate, American Society for Quality 2012• Eagle Scout, 2000

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Laci Templeton 2908 JENNA COURT

BRYAN, TEXAS 77802(903) 754-3825 ∙ [email protected]



2006-2010 Texas A&M university, College Station, TexasBachelor of Science, Biomedical ScienceMinor in Business Administration

WORK EXPERIENCESummer 2012 Administrative Intern, Scott & White Hospital, College Station, Texas

• Created staffi ng model for extending hours in pediatrics• Performed an overhaul of the Scott & White – College Station orientation program to create a

more relevant and effi cient process• Created a business plan for a future rehabilitation program in the new hospital

2011-2012 Business Offi ce Assistant, Texas ENT & Allergy, College Station, Texas• Received, entered, scanned, and prepared medical records for satellite clinicsAssisted in• Medicaid appeals, Medicare reimbursement, patient referrals, entering HER data, and

collecting meaningful use information• Completed patient reminder calls daily

Summer 2011 Business Offi ce Intern, Texas ENT & Allergy, College Station, Texas• Entered, scanned and fi led patient paperwork• Requested and entered referrals from primary care physician clinics• Completed patient reminder calls daily• Observed, practiced and completed basic medical offi ce duties

2008-2011 Teacher, KinderCare Learning Center, College Station, Texas• Planned and implemented activities that promoted the social, physical and intellectual growth

of children• Responsible for the care, hygiene, learning and developmental activities, specialized

programs, and redirection of children• Maintained classroom cleanliness, records, and orderliness

COMMUNITY SERVICE AND HONORS2008-2011 Member, Philadelphia Sisters, Texas A&M University

• Complete 4 hours of community service each month• Participated in canned food drives and stocked items at the Brazos Valley Food Bank• Participated in the planning, organizing and supervision of 5K run in order to raise funds for

Christian mission trips• Mentored and supported a “little” in their pursuit of Christ

2008-2011 Volunteer, St Joseph’s Hospital, Bryan, Texas• Volunteered 3 hours a week during the college semesters• Assisted nurses and physicians, took patient vitals, stocked medical supplies and observed

procedures• Greeted patients and their families, assisted in escorting patients to pre-op rooms

2006-2010 President’s Endowed Scholar, Texas A&M University

PROFESSIONAL AFFILIATIONS• Student Associate, American College of Healthcare Executives, 2011 to present • Student Member, American Society for Quality, 2011 to present

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CONTACTINFORMATIONMONICA GARNERProgram Coordinator

p. (979) 458-0083f. (979) [email protected]

MISSIONThe mission of the MHA program in Health Policy and Management is to develop effective healthcare managers and leaders through education, research, and service to advance the health of all populations, especially rural or underserved communities.

HEALTH POLICY RESUME - TAMHSC School of Public · PDF fileMark J . Brown 12 Tyler ... PHPM 624...

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