Health Occupations Job Skills. Job Keeping Skills Characteristics of a good employee Employers state...
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Transcript of Health Occupations Job Skills. Job Keeping Skills Characteristics of a good employee Employers state...
Health Occupations
Job Skills
Job Keeping Skills
Characteristics of a good employee Employers state deficiencies of employees
– Poor grammar– Poor spelling– Poor speech & math skills– Lack of respect for work– Lack of self-initiative– Poor personal appearance– Not accepting responsibility– Excessive tardiness & poor attendance– Inability to accept criticism
Job Keeping Skills
Use correct grammar at all times– Both written & spoken word– Ability judged based on communication– Poor grammar can indicate lack of
education– Listen to how others speak– Use dictionary to check spelling– Spell check on computer
Job Keeping Skills
Report to work on time & when scheduled– 7 days a week, 365 days per year, 24
hours per day– Absence can cause major disruption to
schedule– Strict rules about absenteeism
Job Keeping Skills
Be prepared to work upon arrival– Don’t socialize, make personal phone calls, talk
about personal problems, bring kids to work, work in a sloppy manner
– Develop good work ethic– Observe all legal & ethical responsibilities– Follow all policies & procedures– Recognize limitations, ask for help– Be willing to learn new things– Watch & learn
Job Keeping Skills
Practice teamwork– Be willing to work with others
Promote positive attitude– Creates good impression– Don’t concentrate on negatives only
• Easy to criticize• Leads to negative attitude & poor morale
– Concentrate on positive aspects• Look at rewards• Makes work more pleasant
Job Keeping Skills
Accept responsibility for actions– Take responsibility for mistakes & report
them– Correct errors– Everyone will do something wrong at some
time– Honesty is essential
Job Keeping Skills
Be willing to learn– Changes occur continuously– Staff development– New courses– Professional journals
Need good skills to keep your job– Courteous, responsible, enthusiastic,
cooperative, reliable, punctual, & efficient
Letter of application
Purpose is to obtain an interview Must create good impression Usually in response to job advertised
– Also send resume Letter should be in correct form
– Computer printed on good quality paper– Neat, complete, done in correct form– Spelling & punctuation correct– Employer’s first impression
Letter of application
Address letter to correct individual– Telephone agency to get info– Obtain correct spelling for name & title– If responding to box number, follow
directions in advertisement– Can address letter to personnel direction or
head of a particular department Letter usually has 3 – 4 paragraphs
Paragraph 1
State purpose for writing & express interest in position for which you are applying
State name & date of publication if responding to advertisement
If referred by another person, give that person’s name & title
Paragraph 2
State why you feel you are qualified May include why you want to work for
this employer Keep information brief because most
information is included in resume
Paragraph 3
State that resume is included Point out 1 or 2 important features on
your resume that will attract attention If resume not included, state that one is
available upon request
Paragraph 4
Closes letter & request an interview Include reference as to how employer
can contact you Include telephone number & times
available Add a thank you for considering the
application
Resume
Record of information about an individual– Thorough but concise– Education, experience, abilities– Provides employer with basic information
to make you appear qualified as an employee
Resume
Computer generated or typed– Organized fashion– Good quality paper– Correct spelling & punctuation– Straight & even margins– Attractive style
Format can vary– One page sufficient for recent high school
graduate
Parts of a Resume
Personal identification– Name, address, phone number, email
Employment objective– Job desired, career goal, title for which you are
applying
Educational background– Name & address of high school– Special courses or majors– List college or technical school first
Parts of a Resume Work or employment history
– Previous positions or employment– Start with most recent, work backwards– Name & address of employer, dates employed, job title,
brief description of duties– Use action verbs to describe duties
Skills– Special knowledge, computer, & work skills– Specific & indicates qualifications & ability to perform job– Shows employer you are qualified if work experience is
limited
Parts of a Resume
Other activities– Organizations of which you are a member, offices
held, community activities, special awards received, volunteer work, hobbies, special interests
– Keep brief– Include school, church, & community– Shows well-rounded, good citizenship, leadership– Write out full name of organization instead of
identifying letters
Parts of a Resume
References– “references will be furnished on request”– Always have individual’s permission before using
anyone as reference– List full name, title, address, & telephone number– Do not use relatives or high school friends– Seek professionals in your field, clergy, teachers, or
other people in responsible positions Honesty
– Never give info that is a half truth– If you have A-B average, include that, otherwise omit
Parts of a Resume
List all info before preparing your resume– Select best format– Present your info in best possible way
Use correct size envelope for letter of application & resume– Don’t fold into small sections & put in undersized
envelope– May want to use 9 x 12 envelope – don’t need to fold
then– Buy standard business envelopes that match paper– Computer print or type envelope correctly & neatly
Career passport or portfolio Professional way to highlight knowledge, abilities, &
skills Contain following
– Introductory letter – background, education, goals– Resume– Skills & competency list– Letters of recommendation– Copies of work evaluations– Documentation of mastering job-keeping skills
• SCANS – Secretaries Commission on Acquiring Necessary Skills– Read, write, math, speak, listen– Thinking skills – reason, problem solving– Personal qualities – responsibility, self-initiative, honesty, etc
Portfolio
SCANS workplace competencies– Manage resources – time, money, space– Interpersonal skills – teamwork, teaching, cultural
diversity– Utilize information– Comprehend systems– Use technologies
Leadership & organizational abilities Organize into neat binder Use tab dividers to separate into sections Correct grammar & punctuation
Job Application
Used by employers to collect specific information– Vary from employer to employer– Most request similar info
Read entire form before completing it– Note areas where info is to be placed– Read instructions on completing form– May need to type or use own handwriting– May be able to scan into computer & complete there– On-line applications
Job Application
Make sure you have all required info before going to job interview– Employers may ask you to complete application at
that time Basic principles
– Fill out item neatly & completely– Don’t leave any blanks– Put “none” or “NA” when item does not apply to you– Addresses should include zip codes– Watch spelling & punctuation
Principles of job applications
Type or print neatly unless applications specifies otherwise
Use black pen if printing Take time, make sure it is legible Do not write in spaces labeled “office use only” or “do
not write below this line” Be sure all info is correct & truthful If references are requested, include all info – have at
least 3 available Sign your name in signature spot – remember you
may be giving permission for something
Job Interview
Usually last step before getting or being denied position
Based on resume or application Purposes
– Person to person evaluation– Obtain additional info– See if you meet qualifications– Allows you to ask questions
Job Interview
Careful preparation– Have all required info– Resume & application– Portfolio
Note scheduled date & time of interview– Know name of interviewer– Exact place
Dress carefully– Conservative dress
• Coat & tie for males• Dresses or skirts for females• Clean & well-fitting
Job Interview
Check entire appearance– Hair– Nails– Clean-shaven– Conservative make-up, perfume– Teeth clean– Avoid excessive jewelry– Use good deoderant
Job Interview
Leave early– Arrive 5 –10 minutes early– Allow time for traffic & complications
Observe following points– Greet interviewer by name– Introduce yourself– Shake hands firmly– Smile– Remain standing until interviewer asks you to sit– Good posture– Use correct grammar, avoid slang
Job Interview
Speak slowly & clearly Be polite Maintain eye contact Answer all questions thoroughly, don’t go into
long explanations Don’t smoke, chew gum, eat candy during
interview Smiles but don’t laugh excessively or giggle Be yourself Positive attitude
Job Interview
Listen closely to interviewer, don’t interrupt Avoid awkward habits Never discuss personal problems or finances Think before you respond Don’t immediately question about fringe benefits,
salary, & insurance – usually mentioned before end of interview
Questions – ask about job description, type of uniform, potential for career growth, continuing education programs, job orientation
Job Interview
Don’t expect definite answer at end of interview
Thank employer as you leave Never try to extend interview Send a follow-up note or letter after interview
– Thank employer– Indicate you are still interested in position– Suggest you are available for further questions– Could be deciding factor if many equal applicants
Federal law
Prevents discrimination regards to age, cultural or ethnic background, marital status, parenthood, religion, race, & sex– Any questions that reflect discrimination don’t
need to be answered– Employers are aware that this is illegal– You have right to refuse to answer this type of
question– “I prefer not to answer that question” – “Can I ask you how this would affect the job we
are discussing?”
Proof of eligibility to work
May need to complete an Employment Eligibility Verification Form I – 9
Shows you are legally entitled to work in U.S. Documents that prove your identity
– Birth certificates, passports, immigration cards– Photo I.d. like driver’s license
Employers must make copies of documents