Health and Human Service Provider Study Results
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Transcript of Health and Human Service Provider Study Results
Health and Human Service Provider
Focus Groups and Survey
http://www.flickr.com/photos/sashafatcat/
COMMUNITY
Focus Groups
• August 2011• 18 participants
Survey
• September 2011• 193 respondents
How do staff access information?
Networking and information sharing
In-house databases and resource binders
Google searches and other organizations’ websites
Web-based resource guides
Printed resource guides
http://www.flickr.com/photos/johanl/
Google searches
211 website
Other organizations’ websites
Issue-specific websites
Social networking sites
Cell phone applications
44%
41%
16%
8%
1%
56%
Electronic Tools vs. Other Tools
Networks and relationships with staff at other agencies 81%
Suggestions from colleagues 61%
Google searches 56%
Printed information sheets and brochures from other agencies 45%
211 website 44%
Other organizations’ websites 41%
How do staff connect clients to resources?
What barriers do staff face?
Lack of resources to meet clients’ needs
Lack of real-time information
Not enough time
Issue silos
I&R tools are hard to use and not always accurate
What tools would help?
http://www.flickr.com/photos/spence_sir/
Tools rated as very usefulOne-page topic-specific information sheets available online and printable
80%
Online tool that allows users to create customizable, printable info sheets
62%
59%
51%
58%
Database that allows providers to update information directly in real time
Small, printed resource directory
Online translation tools
Other recommendations
Real-time information on service availability
Greater systems
alignment
Relationship-building
Improve web search
engines and interfaces
Q&A