Efficiency & Empathy Efficiency & Empathy Integrating Health 2.0 Principles Into

Brick & Mortar Caregiving Practice

Health 2.0 Unconference NL12.4.2008

Health Management RxJen McCabe Gorman

the road aheadthe road aheadCommentary on trends, news, & ongoing conversations surrounding patient care processes of the future.

Healthmgmtrx.blogspot.com

consulting = my perfect fit - take consulting = my perfect fit - take these best practices…and like these best practices…and like

‘em!‘em!

it’s not for fast cars or $$$it’s not for fast cars or $$$

i heart HEMA, wijn, & kaasi heart HEMA, wijn, & kaas

about that anchor…about that anchor…

jen’s self imagejen’s self image

maybe also…maybe also…

what is efficiency?what is efficiency?

prioritizing medical/clinical patient experience

quality of care – CQI improves clinical outcomes

patient safety - reducing “never” eventschecklists, care bundles

what is empathy?what is empathy?

prioritizes patient-centric orientationaims to improve whole consumer

experiencepatient services (advocates, concierge-

care)“softer” side of consumer’s healthcare

interaction

take the long view – 1. clinical take the long view – 1. clinical results, 2. consumer relationshipsresults, 2. consumer relationships

we don’t encourage selective we don’t encourage selective purchasing of healthcare purchasing of healthcare goods/services – no efficiency, no goods/services – no efficiency, no empathyempathy

efficiency: quality & safety improvement initiatives

empathy: treating patients with respect & focusing on consumer-centric orientation

who wants to be sticky, who who wants to be sticky, who wants to be sweetwants to be sweet

Health 2.0 NL & Health 2.0 US

partners in consumer-centric carepartners in consumer-centric care

the current patient the current patient experienceexperience

executive reaction to focus on executive reaction to focus on “empathy” & consumer-centric “empathy” & consumer-centric

programsprograms

it’s NOT a faceoff – but it IS about it’s NOT a faceoff – but it IS about control…control…

disease/diagnosis is not personal disease/diagnosis is not personal identityidentity

chris jordan

universal access to content, universal access to content, community, care?community, care?

““our own system”our own system”

“This is where Health 2.0 comes in…tools of Health 2.0 allow us to better organize/ingest/disseminate the “new” limitless information.”

“Get ready for everyone to be more informed. And don’t try to run from it because you won’t have the energy required to keep up the necessary pace to stay ahead of the revolution.” (CONTENT)

“Embrace, Embrace. Embrace! Starting today!” (COMMUNITY)

http://ourownsystem.com/

flattening administrative flattening administrative hierarchies to provide greater hierarchies to provide greater access is primary tenet of Health access is primary tenet of Health 2.0 movement 2.0 movement

what brick and mortar caregiving intersections are of interest?

anywhere/everywhere consumers get access to care

gatekeepers & door openers

unfortunately…unfortunately…

what do we have to DO? what do we have to DO?

aren’t you glad I DIDN’T put it this aren’t you glad I DIDN’T put it this way?!way?!

Amongst the newly enabled social processes, the first in importance is therefore the ability to produce complex artefacts in common, without recourse to either a for-profit or state-based form of social organization; second, the ability to scale small groups dynamics on a global scale, below the scale where hierarchical simplification would be needed, and so the possibility to replace hierarchical allocation by the bottom-up coordination through a multitude of small groups and individuals; third, the ability in the context of production of non-rival and ‘immaterial’ goods, to share them without any loss of usage or value by the sharer, so that a non-reciprocal logic of voluntary contributions, coupled with universal availability, not only becomes possible, but even a natural requirement which does not impose any substantial extra cost to the system. This is why I focus on the ‘peer to peer’ logic as a ‘non-reciprocal’ form of generalized exchange, which does not need any reciprocity. It is a form of communal shareholding which should clearly be distinguished from any reciprocity-based gift economy. It works in the immaterial sphere of non-rival goods, but because every physical production is also the result of an immaterial design, it also has a big impact on the totality of productive processes. – Interview with Cosma Orsi on Peer-Peer Politics, P2P Foundation

source our gurussource our gurus

wisdom of crowdswisdom of crowds

mind-body connection – thinkers, mind-body connection – thinkers, meet doersmeet doers

hugs instead of hammers, value hugs instead of hammers, value instead of violenceinstead of violence

unexpected stumbling blocksunexpected stumbling blocks

““beautiful moments beautiful moments around the whiteboard”around the whiteboard”

hardware surrounds/supports the hardware surrounds/supports the fracture and provides framework fracture and provides framework for new cell growth/tissue for new cell growth/tissue developmentdevelopment

be smart about hive behaviorbe smart about hive behavior

lights, camera, action items: lights, camera, action items: health 2.0 NL is bornhealth 2.0 NL is born

define Health 2.0 NL (3.0, 4.0…)blogger lineup for Health 2.0 NLcreate ChangeThis Manifesto;

UrbanDictionary definition Wikipedia entryWired Magazine’s Geekipedia submissioncompile crowdsourced definition of Health 2.0

(Dutch version)press/media list?What’s next? bigger conference? Health 2.0

NL & Health 2.0 US partnership?

the head fakethe head fake

“really achieving your dreams”Randy Pausch, Carnegie Mellon UniversityView his “last lecture” on YouTubehttp://www.youtube.com/watch?v=ji5_Mqi

cxSo&etalk a metaphor for consumer-centric care

– take time to learn/listennot about me being a patient – about

what we can achieve by making patients partners in care

evolution of health 2.0evolution of health 2.0

Health 2.0 = content, community (12-April-2008)

Health 3.0 = content, community, commerce (next NL unconference?)

Health 4.0 = content, community, commerce, coherence…seriously??? (first European Health 2.0 event 2009?)