•Growing100%fiberopticcompanyheadquarteredinEvansville,IN•ProviderofresidentialandbusinessfiberservicesincludingInternet,TV,Phone,WAN,andSecurity&Automation•Launchedfirstmarketin2005,nowconnectingover65,000homesandbusinesses.•100%fiber-opticnetworkdirectlyconnectedtoeachhomeandbusiness•Customerfocused•Activememberofcommunityorganizationsandparticipantsinlocalevents

Evansville,INHeadquarters

NetworkOperationsCenter(NOC),Evansville,IN

2005 Greencastle,INCloverdale,INFillmore,IN

2012 Franklin,INWhiteland,INNewWhiteland,IN

2007 Seymour, IN 2013 LaFountaine,INLafayette,INWestLafayette, IN

2008 Vincennes,IN 2014 Crawfordsville,INRoanoke,INHanover,IN

2009 NorthVernon,INMadison,IN

2015 Greenwood,INWestfield,IN

2010 Wabash, INNorthManchester,INHuntington,INConnersville,INNewCastle,IN

2016 Plainfield,ILWarsaw, INBloomington/Normal,ILRomeoville,ILOswego,ILLogansport,IN

2011 Lebanon,INUlen,IN

2017 BoulderHill, ILMontgomery,ILBrownstown,INMarion,IN

•LocalBusinessAccountExecutive– Backedbyadedicatedbusinessaccountteam

•DedicatedProjectManagers–Whiteglovecommercialordersfromreceipttoactivation

•LocalTechnicians•24/7/365BusinessRepairTeam– Aroundtheclockteamtohelpwithserviceissues

“Ourpriorityistoensurethateachcustomerhaseaseofservice,issupportedbypersonableassociates,andissatisfiedwitheachoutcome.Simplyput,providingsuperiorcustomerserviceispartofourorganizationalDNA.”– KevinStelmach,GeneralManager|MetroNet

“Thereliabilityoffiberisdirectlyimprovingruraleducation,thesupportoflawenforcement,andtheresponsiveness

ofhealthcare”– SueMurray,FormerMayorofGreencastle,IN

“InworkingwithMetroNet wefoundapartnerconcernedabouttheneedsofour

community”- MarkWickersham,HuntingtonCountyEconomicDevelopment

“MetroNetwasoutstandingwhentheydidtheirpoletopoleconnection

throughoutourcommunity”– BillBailey,FormerPresident,SeymourChamberof

Commerce

MetroNetHPBX

•NoupfrontcostforPBXorphones•Nomaintenancecosts,nosoftwareupgradecosts•Nolocalserverorphonesystemrequired•Easeofscale– noneedtoforecastgrowth,addusersincrementally

Premise-basedPBX

•Capitalinvestment- requirespurchaseorleaseofPBXand/orphones.•Maintenancecontractorper-changecharges.•Requiresconnectivityfromtelephonyprovider.•Difficult/expensivetoscale–hardwarelimitations

•AnHPBXProjectManagerhandlesallthedetails– workingwithyoutosetup• Callrouting• TimeofDayscheduling• Holiday/after-hoursbehavior• AutoAttendants• Phonebuttonlayout

•YourHPBXismanagedviaaweb-basedAdministratorPortalorbyMetroNetsupportstaff;allowingchangestobemadeanytime,fromvirtuallyanywhere.

•FullyManagedPhoneNetwork:–MetroNetinstallseverythingneededtoconnectthephonesonyourdeskstotheoutsideworld.

•CallPaths(virtualphonelines):– Chooseanappropriatenumberofsimultaneouscallsforyourbusiness.

•UserTypes:– StandardorProfessionalfeatures– Supportforexistingphoneequipmentandpaging

•PhoneTypes:– Varietyofhandsetoptionstosuitallusertypes

•MetroNetinstallsafullymanaged,dedicatednetworktoruntheHPBXservice.Weincludeabusiness-classrouter,dataswitches,andcablingforphones.–MetroNetmanagesallequipmentonthephonenetwork.–Metronetrunsnetworkconnectionstoeachphonelocation.– Yourexistingcomputernetworkisnotimpactedandwillcontinuetofunctionwithoutinterruption.

•Forlargerinstallations,anintegratednetworksolutionmaybefeasible.MetroNetsalesengineeringstaffwillconsultwithyourlocalITstafforvendortoproperlydesignandsizedeploymentoptions.–MetroNetinstallsanHPBXrouter,yourexistingnetworkisconfiguredtousethisrouterforphonetraffic.– HPBXphonescanbeconnectedanywhereonyourlocalnetwork.

•HPBXletsyouchoosethenumberof“callpaths”(simultaneouscalls)foryourbusiness.A“callpath”isasinglecalltoorfromtheoutsideworld.– HPBXtoHPBXcalls(evenacrosslocations)donotuseacallpath;freeingupcapacityforcustomercalls.

•Automaticoverflow– whenyouexceedyourcallpathlimit,orifyouareotherwiseunavailable,incomingcallscanbeautomaticallyreroutedtovoicemailortoanautoattendant– givingyourcallersoptionstoreachyouevenifyoucan’tpersonallyanswertheircall.

•CallpathsacrossallofthecomponentsinyourHPBXsystem.Thereisnodirectrelationshipbetweenaphonenumberandacallpath,allowinggreaterflexibilityandabilitytoadd/removecallpathswithoutlosingphonenumbers.

• EachuserreceiveslocalDID+extension• IncomingCallFeatures– CallerIDwithname&number– CallerIDBlocking– Callwaiting(w/CallerID)– AnonymousCallRejection– SelectiveCallRejection– DonotDisturb

• CallForwardFeatures– CallForwardonbusy/noanswer– Immediatecallforward– CallForwardRemoteAccess

• Voicemail– Upto50messages@2minutes– Voicemail-to-emailforwarding

•Call-HandlingFeatures– CallTransfer– Callpark(sharedhold)– Callhold(privatehold)– MusiconHold

• Outgoingcallfeatures– CallReturn(*69)– Repeatdialing– SpeedDial30

• BusinessFeatures– High-Definitionvoice(HPBXtoHPBXcalls)– Group/Intercompaging– Group/Directedcallpickups

• CommPortalWebsite– AccessCalllogs– Configurefeatures– Programphonebuttons

•Allstandardfeaturesareincluded;plus…• Largervoicemailbox– 100messages@3minuteseach

•PremiumCommPortalwithdesktopwidgets/appsand‘call-me’buttons.•CommPortalassistanttoolbar– Quicklysearchcompanyandpersonaldirectories

– InitiatecallsfromWindowscomputers– IncomingcallpopupwithcallerIDandcall-handlingoptions(redirecttoanotherphone,sendtovoicemail)

– Click-to-dialintegrationwithMicrosoftOutlook

•MobileFusion– CombineyourHPBXandmobilemailboxes.

(Recommendedforbusinesscellphonesonly)

•Additionalcall-handlingfeatures:– “Follow-me”/Simultaneousringing- Allowscallstoringmultipledestinationssimultaneouslyorinsequence.

– CallJump- Seamlesslytransferin-progresscallstoanotherdevice– noneedtoplaceyourcallonholdorcallback.

CiscoSPA504G– Standard• Includedforallusers• Upto4Lineappearances2

• BacklitDisplay• Speakerphone• 2.5mmHeadsetJack• PoweroverEthernetcapable• Standardphone,availableatno

additionalcharge.

CiscoSPA509GUpgrade• Upto12Lineappearances2

• BacklitDisplay• Speakerphone• 2.5mmHeadsetJack• PoweroverEthernetCapable

CiscoSPA525GUpgrade• Upto5Lineappearances2

• BacklitDisplay• Speakerphone• 2.5mmHeadsetJack• PoweroverEthernetcapable• Hi-ResColordisplay• Bluetoothcapable• One-touchcallrecording

(requiresUSBmemorystick,notincluded)

2- Lineappearancebuttonsservemultiplepurposes:canbeusedforadditionallines,programmablespeeddials,pickup, callpark,one-touchcalltransfer,ormonitoredextensions(viewfree/busystatusofotherphones)

SoundStationIP5000• FullDuplexConferencePhone• Echocancellation• 3x360° Microphones• Ideallysuitedforofficesand

smallconferencerooms.• Speakinanormalvoiceupto

7ft.fromthephone

PanasonicCordless• Upto300ft.indoor/1000ft.

outdoorrange.• Eachbaseunitsupportsupto8

handsets.• Eachhandsetincludesa

chargingstation.• Eachhandsetreceivesall

standardfeaturesincludingdirectnumber.

Sidecaraccessory• 32programmablebuttons3

• CanbeaddedtoCiscoIPphonesonly

• End-userconfigurableviaCommPortal

• Upto2supportedperphone(PicturedbelowwithSPA525G2phoneforcontext)

3- Sidecarbuttonsservemultiplepurposes:canbeusedasprogrammablespeeddials,pickup, callpark,one-touchcalltransfer,ormonitoredextensions(viewfree/busystatusofotherphones).

• LegacyDevicesupport– ToprovideconnectivitywithexistingdevicesMetroNetmakesuseofeitheraPlainOldTelephoneService(POTS)portonanOpticalNetworkTerminal(ONT)orusesastandaloneanalogtelephoneadaptor(ATA)toprovidedialtone.

– ThisallowsustointegrateHPBXfeaturesandfunctionalitywitholderdevicessuchas:• TraditionalConferencephones• TraditionalCordlessphones• Overheadpaging,ringing,etc. 4

– AnalogdevicesreceivemanyallstandardHPBXfeaturesincludingadirectphonenumber,extension,callerIDandvoicemail– featuresareactivatedviaFlashbuttonand/or“starcodes”(e.g.*72forcallforwardactivation,*73forcallforwarddeactivation,etc.)• Exceptionsincludetheabilitytoreceiveintercomcalls/broadcastpage,noHDVoicecalls,nomonitoredextensions

4- Mayrequireadditionalequipmentorcustomertoengage3rd partyvendor

• SIPPagingInterface– Suitablefornewpaginginstallationsinsmallerenvironmentsusingtheonboardspeaker.– Integratewithexistingpagingequipment5 viarelayoutput– whenconnectingtoexternalpagingtheon-boardspeakerisautomaticallydisabled.

– PagetoHPBXspeakerphoneandtooverheadpagingsimultaneously.– Configurable“LoudRinging”alertsyoutoincomingcallsinafter-hours/on-callscenarios;orfornoisyenvironments.

– Ambientnoisecompensationallowsthepagingdevicetoautomaticallysetvolumebasedondetectednoiselevel.

– Automaticgaincontrolensuresaconsistentpagevolume,evenifthepersonmakingthepageisspeakingquietly.

Example Environment: Noiselevel: Approx.PagingDistance

Homeorquietwarehouse Noconversation,backgroundnoisesareeasilyheard(ex:keyboardtyping)

Upto200ft.

Normalconversation,typicaloffice Caneasily beheardbyotherswithoutraisingyourvoice.

Upto100ft.

Busyoffice,restaurant,runningequipmentsuchasvacuumclenaer

Mustspeakwitharaisedvoice tobeheard. Upto25ft.

5- Mayrequireadditionalequipmentorcustomertoengage3rd partyvendor

•MetroNet’s HostedPBXsolutionoffersseveraladditionalfeaturesthataredifficulttoacquireorconfigureinmosttraditionalphonesystems.–MetroNetGomobile/desktopapp– CommPortalWebSite– AdministratorCommPortal– PremiumAutoAttendant– Time-of-Dayrouting– CallGroups

•MetroNetGoisanapplicationthatletsyourpersonaldevice(s)becomepartofyourHPBX•Makeandreceivecallsjustlikeyou’reintheofficeusingyourpersonaldevice(s).– YourbusinesscallerIDisusedforoutboundcalls,allowingyoutokeepyourpersonalnumberprivate.– CallsconnectviamobiledataoroverWi-Fi– AppallowsinteractionwithotherHPBXservices• Visualvoicemail• Contactmanagement• Synchronizedcallhistory• CallManager

•Call-handlingfeaturesallowyoutoworkanywhere.– TransfercallstootherHPBXusersoroutsidelines– Placecallsonholdw/businessholdmusic– Three-waycalling– VideocallingtootherMetroNetGousers.

•Supporteddevices:– iOSDevicesincludingiPad(iPhone4orabove)– AndroidDevicesrunning2.3orhigher– ComputersrunningWindowsorMacOS

•AvailablefordownloadintheGooglePlayandiTunesappstores.

•AllHPBXusershaveaccesstotheMetroNetCommPortal

• Viewandexportcalllogs•Manageyourfeatures– Callforwarding– DoNotDisturb– AnonymousCallRejection– Callscreening

• ViewPersonal/CompanyDirectories• Listentovoicemail• Forwardvoicemailstoemail• Programyourownphone

•HPBXProfessionalusershaveaccesstoexpandedCommPortalfeaturesincluding:–Widgets/Gadgets– placethemostcommonlyusedpartsoftheCommPortalrightonyourdesktop.• DialerWidget• VoicemailWidget•Missed/dialed/receivedcalls

– CommPortalassistant– integratewithoutlookforclick-to-dial,callpopupwithliveCallerIDandredirectoptions(sendcallstovoicemailortoanotherpredefineddestination)

• AdminaccesstoCommPortal– CompletemanagementofyourHPBXdeployment.

– Makechangestocallrouting,huntgroupmemberships,schedules,andmore.

– Day-to-dayuseradministration• Changenames,PINs,features,andmore.

– Assigncompany-widespeeddialsandextensions– Downloadbusinesscalllogsforallusers.– Manageholdmusic:• Uploadholdmusicorchoosefromprovided

tracks.

• Allowcallerstochoosehowtodirecttheircalls.• Freeupstafftoworkwithin-housecustomers,oruseAutoAttendantasabackup.• Time-basedmenuscheduling,tieredmenuoptions,abilitytopre-scheduleholiday/exceptions.• Personaldial-by-name• Simple,easytousemanagement– Addorchangeannouncements,menuoptions,andschedulesrightfromyourcomputer.

•Typicallyusedforbusiness“main”telephonenumberor“departmental”numbers.•Scheduleincomingcalls•Setuprulesfordifferenttimeperiods(Open,Closed,Lunch)– Ex:Whenopen,callsringtoCustomerServicephones,atlunchcallsringtovoicemail,atnightcallsringtoautoattendant.

•Pre-scheduleholidayhours,plannedclosures,etc.

•Allowincomingcallstoringmultiplephones– Choosespecificallywhichphonesringforincomingcalls–Overflowfromgrouptogroup,toautoattendant,orvoicemail– Groupcallsandindividualcallsarehandledseparately.• Usersinahuntgroupstillhaveaccesstotheirpersonalfeatures,voicemail,andCommPortal.

• Interactive,video-basedtrainingistheprimarytrainingmethodnowinuseforHPBX– Potentialsalestooltoletcustomersseehoweasyourphonesaretouse.–Willspeeduptrainingofcustomersduringinstallprocess(eachusercanworkthroughtrainingattheirconvenience)– Fullycustomizedtraining,producedusingactualMetroNetphones– identicalexperiencetowhatacustomerwouldseeontheirownphone.– Freeofcharge

•Afterthecustomerhasviewedthevideo-basedtraining,aprojectmanagermayscheduleashortoneononeWebExtoreviewanycustomer-specificconfigurationsoranswerquestions.

• Interactivevideo-basedtraining– Recommendedthatallusersviewtrainingmaterial– Learnthebasicstooperateyournewphones• Placing/Receivingcalls• Placecallsonhold• Transfercalls• Setup/checkvoicemail• Etc.

•Afterviewingthevideo-basedtraining,yourprojectmanagerisavailabletoconducta1:1webinartoansweranyquestionsaboutyourbusiness’customphonesetup.•Seehttp://metronetinc.com/hpbxtoviewtheonlinetrainingmaterialatanytime.

•On-sitetraining– availableatadditionalcost– Recommendedthatallphoneusersattendtrainingorreviewtrainingmaterials– Livetrainingsessionatyourplaceofbusiness– minimum4-hourblockoftrainingtime.– Hands-on/guidedinstructiononhowtouseyournewphones• Placing/Receivingcalls• Placecallsonhold• Transfercalls• Setup/checkvoicemail• Etc.

– Yourtrainerisabletoansweranyquestionsaboutyourbusiness’customphonesetup,provideoneononetrainingwithkeypersonnel,andwillprovidecopiesofalltrainingmaterials,includingaprintablequickreferenceguideinadvanceofthetraining.

•BartSaunders– Director,BusinessEnterpriseSalesbart.saunders@metronetinc.com |765.250.8205

•MonicaPiguet– Manager,SalesEngineeringmonica.piguet@metronetinc.com |317.599.1194

•DaveStrang– EnterpriseSalesEngineerdave.strang@metronetinc.com |317.769.1499

•ElijahKeller– ProductDevelopmentelijah.keller@metronetinc.com |812.456.1235

•StandaloneNetwork– Typicallyusedfor24phonesorless–MetroNetrunsnewcabling,installsrouterandswitchesforHPBXphones– Customernetworkisindependent

• IntegratedNetwork– Recommendedforlargernetworkdeployments– Requirescoordinationwithsalesengineering,andexistingdatavendor/ITdepartment

CustomerSwitch

CustomerRouterONT

HPBXRouter

Data

Voice

HPBXSwitch

ExistingRouter

ExistingSwitch

Combined

Data

Voice HPBXRouter

ONT

•Securefacilitywith24/7loggedaccess.– Gateaccess,buildingaccessandsuiteaccessisindependent.• Carriersonlyhaveaccesstotheirownsuites.

– Intra-facilitylinksbetweencarriersprovideadditionalsecurity.•Monitoring,alerting,&redundancy– Techniciansareimmediatelyalertedtoalarms24/7/365– Dual-serverarchitectureandmultiplefailsafefeaturesallowinstantfailovertostandbyhardware.– InlineUPS(Batterybackup)preventspowerlossfromaffectingvoiceservices,withautomaticfailovertogeneratorpoweruntilcommercialpowerisrestored.

•Security– BothUserandAdministratorCommPortalwebsitesutilize256-bitHTTPSencryptionandauthentication.– Admin-levelswitchaccessisrestrictedtoselectMetroNetpersonnel;customer-levelaccesscanbegrantedforallphonesorperdepartment.– User-levelsecurity/privacy– administratorsdonothavedirectaccesstoindividualvoicemails,directaccessrequiresend-userPINreset

•Privacy–MetroNetcomplieswithallCPNI(customerproprietarynetworkinformation)rulesandregulations–MetroNet’sfullprivacypolicyislocated@http://www.metronetinc.com/pdf/MN_AUPP.pdf