HEADLINES - Airports Council International · 2018. 8. 16. · Elelwani Ramaswiela Phuti Rammutla...
Transcript of HEADLINES - Airports Council International · 2018. 8. 16. · Elelwani Ramaswiela Phuti Rammutla...
ACI Global Training Newsletter - February 2017
HEADLINES
Understanding strategic planning and strategic thinking: A key skill
for airport leaders
3
Bahrain Airports Company receive ACI safety training 7
Global Safety Network (GSN) Graduates for January 9
Behavioural Analysis Training: A Korean launch 11
ACI Global Training Photo Gallery 15
Brussels Airport Company’s innovative approach to safety training 22
Course calendar March–May 2017 25
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Understanding strategic planning and strategic thinking: A
key skill for airport leaders
By Dr. William D. Taylor, Professor Emeritus (Management), Concordia Universi-
ty
There are many new demands now placed on airport managers. The diversity of new
airport business models, the expectation to provide a world-class customer experi-
ence, the large investments needed to provide modern airport infrastructure and secu-
rity, the necessity of recruiting well-educated and motivated employees, and generally
the growing complexity of running an airport in 2017 are just a few of the factors that
have made airport managers’ jobs much more difficult.
Those who are responsible for finding, recruiting and developing the airport managers
of the future know that airport managers need to have a solid knowledge of how mod-
ern strategic planning can help an airport achieve its mission and goals. A recent sur-
vey of ACI Board members indicated that knowing how to apply strategic manage-
ment concepts is one of the most important skills that airport mangers must have.
In fact, survey respondents noted four traits of successful airport managers that they
felt were of particular importance:
a) visioning, strategic intent, and building strategic perspective;
b) developing out of- the-box and creative approaches;
c) having better problem solving skills; and
d) supporting and leading organizational change.
The increased complexity of the organizational environment in which airports now
function is real. Airport managers must have a good understanding of the major driv-
ing forces shaping the airport industry, but also of how a business network—often de-
scribed through the metaphor of a strategic ecosystem—affects their airport. Ap-
proaching strategy as an ecosystem is very useful in that it highlights interdependen-
cies and the role of keystone organizations, whether the International Civil Aviation
Organization or an airport itself as the hub for a regional economy.
Airport managers today need to take a strategic perspective and be concerned with
building flexible strategies in what is often a complex and challenging context. Modern
strategic management goes beyond the typical overly-structured and bureaucratic
concepts of strategic planning introduced in the past few years. Strategically manag-
ing an airport is increasingly about visioning, building implementation roadmaps, in-
volving and motivating an increasingly educated workforce and accomplishing goals
when a manager does not own all of the resources needed to achieve those goals.
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Understanding strategic planning and strategic thinking: A
key skill for airport leaders (continued)
The best airports in the world share two common characteristics: they have a clear
sense of strategic direction and strategic intent, and their leaders are adept at strate-
gic management. The task then is to design and develop programs to help airport
managers acquire the necessary strategic and other leadership skills required to
manage effectively.
The ACI/Concordia Airport Executive Leadership Programme (AELP) has been creat-
ed and designed to fulfill this requirement. This course offering provides participants
with strategies to effectively handle leadership responsibilities; gives global, regional
and cultural perspectives on airport management; and discusses new professional
opportunities. Participants will also be able to access a global forum to network with
peers and other future leaders.
We want to take this opportunity to invite you to register and attend the next AELP,
the face-to-face portion for which will be scheduled in Munich, Germany from 7–
11May 2017.
For more information on the AELP, please visit the Global Training website or e-mail
us at [email protected].
William Taylor is the former Director, Executive MBA Programme at the
John Molson School of Business and holds the position of Professor of
Management at Concordia University. He has published numerous pa-
pers on subjects related to organizational strategy and strategic planning
systems. Dr. Taylor has extensive business experience as an employee
of General Motors and as a consultant.
Dr. Taylor has over thirty years of experience in management education and has
helped establish a number of programmes, including the Concordia Executive MBA
Programme, for which he has served as the Director on two occasions. Prior to com-
ing to Concordia in 1983, he helped develop the Business Administration programme
at Bishop’s University, where he served as Director of the Business Administration Di-
vision. He has also served as an advisor to and taught in the Canadian Certified Ad-
vanced Technology Manager Programme. He has taught in a number of countries in-
cluding China, France, Trinidad and Switzerland. He holds a BA (Economics) from
Wilfrid Laurier University, an MBA from McMaster University and a PhD (Strategic
Management) from HEC, Montreal.
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Bahrain Airports Company receives ACI safety training By Issa Castro, Manager, Global Training
Group photo of GSN 5 held 15–19 January 2017 in Muharraq, Bahrain
Bahrain Airports Company (BAC) recently hosted the ACI Global Safety Network
(GSN) 5: Advanced Safety Management Systems course for its own officers and staff
from 15–19 January 2017 at the Movenpick Hotel in Muharraq, Bahrain.
The GSN 5 course provides an in-depth look at Safety Management Systems (SMS),
how to implement and improve safety management through safety monitoring, train-
ing and documentation (including the use of aeronautical studies in the aviation sys-
tem) and the management of safety through hazard identification and risk assess-
ment.
Sixteen participants were selected through management nominations to attend the
five-day training. “Developing key staff through ACI training to promote safety as a
transversal responsibility was the main objective for requesting this course,” stated
Jose Mendes, Director of Safety and Security, BAC. “Continuous improvement of
processes and continued development of staff helps sustain safety at BAC.”
The participants were engaged using theoretical and practical methods that apply les-
sons learned and gained insights, including case studies and group exercises.
Based on the course feedback, all topics covered throughout of the week proved to
be valuable, particularly the concept of “just culture” and how to conduct a proper risk
assessment.
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Bahrain Airports Company receives ACI safety training (continued)
“Zainab Yousif Salman, Officer - Learning and Development, BAC, provided excel-
lent on-site support,” shared Kevin Cooper, ACI instructor, who delivered the training
this week. “The airport visit was also well organized and we achieved the course
objectives.”
ACI Global Training would also like to thank Salman for her assistance. The smooth
delivery of the training would not have been possible without her help.
Upcoming GSN 5 sessions
For more information on this course, please contact [email protected].
Dates Location Member/WBP
priceUS$)
Non-member
price Register
29 May–2 June 2017 Bucharest, Romania 1,500 2,170 Register
10-14 July 2017 San Francisco, USA 1,500 2,170 Register
21-25 August 2017 Montego Bay, Jamai- 1,500 2,170 Register
8-12 October 2017 Abu Dhabi, UAE 1,500 2,170 Register
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Global Safety Network (GSN) Graduates for January
ACI Global Training has supported our member airports over the years with the provi-
sion of the highly recognized GSN Diploma Programme to their officers and staff to
support their safety training requirements. Each year, we welcome more and more
graduates to the GSN community and last month was no exception, with a remarkable
15 Diplomas awarded to Airports Company South Africa (ACSA) alone.
Please join us in congratulating each of the graduates for January! Next month we
will feature some of them and find out what this achievement means to them.
Completion of: GSN 1 – Safety Management Systems GSN 2 – Airside Safety and Operations
GSN 3 – Emergency Planning and Crisis Management
Zongezile Sydney Dzungeni Sylvester Brian Khosa
Ndovasa Jonas Ngobeni Sydney Nyambi
Desmond Pick Elelwani Ramaswiela
Phuti Rammutla
Randall Eksteen Denise Jacobs
Sylvester Brian Khosa Phinias Mahlangu
Completion of:
GSN 1 – Safety Management Systems
GSN 2 – Airside Safety and Operations
GSN 3 – Emergency Planning and Crisis Management
GSN 4 – Understanding Annex 14
GSN 5 – Advanced Safety Management Systems
GSN 6 – Aerodrome Auditing and Compliance
Jacob Mathibela Ndovasa Jonas Ngobeni
Elelwani Ramaswiela Phuti Rammutla
For more information on the GSN Diploma Programme, please click here.
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Behavioural Analysis Training: a Korean launch By Philip Baum, ACI Instructor
For many years the industry has deliberated the pros and cons of passenger differen-
tiation and been understandably cautious about deploying a security methodology
based on the subjective analysis of individuals. We have tended to prefer to rely on
the sophisticated array of technologies now available for deployment at screening
checkpoints around the world. Yet recent attacks against aviation have demonstrated
that, firstly, perpetrators of attacks have managed to achieve their goals without even
going through traditional inspection techniques and, secondly, have been able to con-
ceal prohibited items in an undetectable manner.
While the final reports are not yet in, Metrojet (2015) and Daallo Airlines (2016) bomb-
ings have demonstrated the threat posed by the insider who facilitates the introduction
of an improvised explosive device into a sterile area by circumventing screening alto-
gether. The tragic loss of both LAM (2013) and Germanwings (2015) flights as a result
of acts of aircraft assisted suicide further illustrate the dangers of failing to identify per-
sonnel experiencing mental health issues. Meanwhile, the attacks against Brussels
and Istanbul airports last year exemplified the fact that terrorist organizations can
achieve their goals without even trying to go as far as the security checkpoint.
Regardless of the type of threat, existing or emerging, all attack methods have one
thing in common, and that is a negative intent. This has forced the review of current
measures and where necessary, has modified them with a more intelligent approach
to countering future threats.
Behavioral Analysis course group photo held 06–10 February 2017 in Incheon, South Korea
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Behavioural Analysis Training: a Korean launch (continued)
The Behavioural Analysis course now offered by ACI reflects our need to not only
identify known prohibited and/or restricted items, but also the individual who has such
negative intent.
This course is divided into three sections: behavioural analysis in context (justification
for it, operational challenges and mindset), tactical skills (identification of causes for
concern, the biology of fear/stress, document inspection and questioning techniques),
and role play. The structure is a very interactive with plenty of opportunity for delegate
participation in exercises and discussion.
I am delighted and honored to have been afforded the opportunity by ACI to both de-
velop and deliver this programme at Incheon Airport Aviation Academy. It was such a
pleasure to facilitate this course with colleagues from Incheon International Airport,
Hong Kong Airport Authority and the ACI team in Montreal.
It is not going to be easy putting it all into practice, but we are on the road to adding a
valuable layer to the security system.
Philip Baum is also the Editor of Aviation Security International and author of Violence in the
Skies: a history of aircraft hijacking and bombing.
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Behavioural Analysis Training: a Korean launch (continued)
Upcoming Behavioural Analysis: passenger screening and insider threat man-
agement sessions
For more information on this course, please contact [email protected].
Dates Location
Member/WBP
price
(US$)
Non-member
price
(US$)
Register
20-24 March 2017 Bucharest, Romania 1,500 2,170 Register
27-31 March 2017 Bucharest, Romania
(offered in Romanian) 1,500 2,170 Register
04-08 September 2017 Munich, Germany 1,500 2,170 Register
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ACI Global Training Photo Gallery
What a great way to start the year! In January we delivered ACI training to 160
students in Latvia, Bahrain, South Africa, India and Greece. Here are a few
photos of some of them.
Airport Collaborative Decision Making
9–13 January 2017 I Riga, Latvia
GSN 5 – Advanced Safety Management Systems
15–19 January 2017 I Muharraq, Bahrain
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ACI Global Training Photo Gallery (continued)
GSN 1 – Safety Management Systems
16–20 January 2017 I Johannesburg, South Africa
GSN 3 – Emergency Planning and Crisis Management
23–27 January 2017 I Cape Town, South Africa
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ACI Global Training Photo Gallery (continued)
GSN 4 – Working with Annex 14
23–27 January 2017 I Johannesburg, South Africa
Understanding Annex 14
30 January–01 February 2017 I Cape Town, South Africa
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ACI Global Training Photo Gallery (continued)
Developing Customer Service Culture
30 January–03 February 2017 I Delhi, India
GSN 5 – Advanced Safety Management Systems
30 January–03 February 2017 I Athens, Greece
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Brussels Airport Company’s innovative approach to safety
training By Eddie Ragauskas, Senior Manager, ACI Online Learning Centre
In a rapidly changing operational and regulatory environment, learn about how Brus-sels Airport Company’s (BAC) innovative approach to safety training is changing the way they deliver safety training.
The challenge In 2015 Brussels Airport Company was faced with a number of regulatory and opera-tional challenges including the start of the transfer from the ICAO Annex 14 Aero-drome Certification to the new EASA Aerodrome Certification.
One of the key impacts of achieving this new certification included the delivery of ad-ditional training to ensure that staff were equipped with the required operational knowledge and skills.
The solution The BAC Safety Management Unit conducted a training needs analysis in regards to the aerodrome certification process to assess gaps in the current training processes.
A number of new requirements were identified that would need a significant amount of time and resources to deliver using traditional in-house training.
Fortunately the Airports Council International Online Learning Centre’s suite of ‘off the shelf’ online courses met a large number of the basic EASA requirements in the areas of Airside Operations, Safety and Dangerous Goods Management.
Nele De Greef, Safety Development Manager at BAC, worked with the Online Learn-ing Centre to select the required courses that would be rolled out to over 50 carefully selected staff members that perform safety critical functions at the airport.
De Greef reported that:
“The Airports Council International Online Learning Centre offers high quality courses covering all safety related and operational processes airside.
This is exactly what we needed for our staff performing safety critical functions.
Our staff now has the opportunity to gain a profound knowledge on these processes at their own pace.
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Brussels Airport Company’s innovative approach to safety training (continued)
On the other hand it literally buys us time to develop our own in-depth courses related to the specific Brussels Airport airside processes. I would say it’s a win-win situation for everyone.”
Benefits
The project allowed BAC to use “off the shelf” training to provide staff with a founda-tional level of knowledge, understanding and competency.
Online access ensured that the training was delivered quickly, easily and on-demand so that staff could work through the training on their own schedule.
This approach freed valuable BAC training personnel and allowed them to focus on the development of more in-depth safety training specific to the local BAC environ-ment that could not be met by “off the shelf” training.
The Feedback
Safety Officer Stephan Degreef and Safety Compliance Manager Kevin Cleynhens commented that:
“In general the trainings offered a broad insight and state of the art comprehension of the regulatory framework in day-to-day aerodrome operations and safety issues.”
Appreciation
The ACI Online Learning Centre would like to thank Nele de Greef, Safety Develop-ment Manager and the entire team at the BAC Safety Management Unit for taking the time and effort to develop and share this article.
More information
With nearly 23.5 million passengers in 2015, Brussels Airport is one of the largest air-ports in Europe and the main airport in Belgium. Brussels Airport connects the capital of Europe to 226 destinations around the globe and is served by 77 airlines.
For more information visit http://www.brusselsairport.be/en/
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Brussels Airport Company’s innovative approach to safety training (continued)
The Online Learning Centre (OLC) was established by Airports Council International to provide online training services to the global airport industry.
For more information regarding any of the programs mentioned in this case study or to learn more about the OLC visit www.olc.aero or contact [email protected]
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Course calendar: March-May 2017
Date Month Course
Member
price
(US$)
Non–
member
price (US$)
Location Country
6–10 March GSN 4 -Working with Annex 14 1,500 2,170 Bucharest Romania
15–17 March Runway Incursion Awareness and Prevention 975 1,450 Incheon South Korea
19–23 March GSN 1—Safety Management Systems 1,500 2,170 Abu Dhabi UAE
20–24 March Airport Safety Management Systems Implementa- 1,680 2,500 Riga Latvia
20–24 March Airline Management for Airport Professionals* 1,680 2,500 San Francis-
co USA
20–24 March Behavioural Analysis: Passenger Screening and Insider Threat Management
1,500 2,170 Bucharest Romania
26–28 March Safety Risk Assessment 975 1,450 Abu Dhabi UAE
27–31 March Behavioural Analysis: Passenger Screening and Insider Threat Management
1,500 2,170 Bucharest Romania
3–7 April Airport Revenue Generation* 1,680 2,500 Munich Germany
3–7 April Developing a Customer Service Culture at Airports*
1,680 2,500 Incheon South Korea
3–7 April ACI/ICAO Aerodrome Certification* 2,000 2,000 Athens Greece
5–7 April Airport Air Service Development 975 1,450 Riga Latvia
10–12 April Capacity Enhancement and Resource Planning 975 1,450 Kuala Lum-
pur Malaysia
17–21 April GSN 6—Aerodrome Auditing and Compliance 1,500 2,170 Incheon South Korea
24-28 April Airport Safety Management Systems Implementa-tion* (in French)
1,680 2,500 Montreal Canada
24–28 April GSN 6—Aerodrome Auditing and Compliance 1,500 2,170 Port of Spain
Trinidad and To-
bago
7–9 May Managing Service Quality at Airports 975 1,450 Abu Dhabi UAE
7–11 May GSN 4 -Working with Annex 14 1,500 2,170 Abu Dhabi UAE
7–12 May Airport Executive Leadership Programme (AELP) 6,200 7,200 Munich Germany
8–12 May Managing Aerodrome Works 1,500 2,170 Montego
Bay Jamaica
10–12 May Capacity Enhancement and Resource Planning 975 1,450 Incheon South Korea
14–18 May Airport Collaborative Decision Making (A-CDM) 1,500 2,170 Abu Dhabi UAE
15–17 May Runway Incursion Awareness and Prevention 975 1,450 Montego
Bay Jamaica
15–19 May Advanced Airport Operations 1,500 2,170 Kuala Lum-
pur Malaysia
22–26 May Developing a Customer Service Culture at Airports*
1,680 2,500 Port of Spain
Trinidad and To-
bago