Head of IT Recruitment pack - Campbell Tickell€¦ · Please note that applications can only be...

Hexagon Housing Association July 2018 1

Head of IT

Recruitment pack July 2018


Head of IT

Your application

Thank you very much for your interest in this post. On the following pages, you will find details of the role and the selection process to assist you in completing and tailoring your application. In order to apply you should submit:

• An up-to-date CV which shows your full career history – we recommend that this is no longer than three pages;

• A supporting statement explaining why you are interested in this role, detailing how you are a good candidate for this post and how you fulfil the person specification – we recommend that this is no longer than three pages;

• The declaration form – but completion of the equalities section is not mandatory, this is requested for monitoring purposes in line with our commitment to equality and diversity; and

• Indicate on the declaration form if you cannot attend any of the interview dates.

Please note that applications can only be considered if all the documentation is complete. Please send your application, preferably in MS Word format by email to: [email protected].

Applications must be received by Monday 30th July 2018 at 12 noon

Please ensure we receive your application in good time. If you do not receive confirmation of receipt within 24 hours of sending, please call us on 020 3434 0990. To help avoid your submission being treated as spam, please use a secure email address from which to send your application and refer to the role and organisation in the header.

Do call me if you wish to have an informal discussion about the role and organisation, or if you have any other questions to help you decide whether to apply.

Kind regards

Kathy Carter Kathy Carter Senior Associate Consultant 07786 831690

mailto:[email protected]


Head of IT

Contents

Welcome to Hexagon 4

About Hexagon 5

About IT at Hexagon 6

Role profile 8

Person specification 10

Key terms and conditions 11

Key dates and the selection process 13

The media advertisement 14


Head of IT

Welcome to Hexagon

Thank you for your interest in this role to lead the IT team at Hexagon.

It is an exciting time to be thinking about joining us. We have been made very good progress this year in consolidating and further developing our IT systems, and you can read more about this at pages 6-7. This review period has further confirmed how critical an effective and responsive approach to the planning and delivery of IT is to our overall business success.

As our Head of IT, you will be taking the lead in ensuring oversight of all operational matters as well as working with me and other colleagues to further shape and refine our IT strategy. Our organisation is constantly having to respond to operating in a fast paced and changing external environment, so this role will suit if you like working at pace. You will be a good listener, attuned to people’s needs and able to gain the confidence of others to get their input. At the same time, you will also have to make sure that you can get things done, putting the right resource in the right place at the right time to ensure that IT is responsive to the current and future needs of the business.

But Hexagon is a business with purpose. We provide high quality housing and care services, for communities, across South East London. So, we want to recruit talented individuals who share our vision to be the provider of choice.

We know that attracting and keeping the best people is the most effective way to build a successful business, so we are committed to investing in you and your future, offering a competitive remuneration package and providing extensive learning and development opportunities throughout your career.

Working for an SME such as ours can give you a real opportunity to make a positive impact on our customers and Hexagon, in addition to your achievements being visible and recognised.

I hope that you will want to go on and find out more about this opportunity. If we meet in the selection process, I’d be keen to hear your views on our website!

Best of luck with the application.

Phil Newsam

Finance & IT Director


Head of IT

About Hexagon

Hexagon is an innovative and responsive housing association working in partnership with a range of local authorities to meet housing and care needs across South East London. With a turnover of £31m and 143 staff, Hexagon is continually improving the quality and range of our affordable homes and services.

As an organisation, we are concerned with people, their homes and communities. We make good quality, affordable housing and services available to people in South East London, and work to extend opportunities and improve the neighbourhoods they live in.

With over 4,200 homes for rent we offer more housing choices in areas of high demand. We are building new homes and taking part in major regeneration initiatives in London. More than 300 vulnerable people use our specialist housing and one-to-one care and support services.

Our mission & values statements allow our customers to know what they can expect from Hexagon.

Hexagon's driving aim is: To meet housing, care, and support needs in South London and North Kent, and assist with economic and social regeneration.

Our values are that we:

• Foster equality of opportunity and embrace diversity in everything we do.

• Are committed to ensuring affordability of all our homes and services.

• Strive to be open and accountable to our customers and partners.

• Place the interests of our residents and service-users at the heart of what we do.

• Value our staff and are committed to them achieving their potential.

Our corporate objectives are to:

• Continually improve the quality and range of our affordable homes and services through innovation and best practice.

• Be cost effective, efficient and competitive.

• Be amongst the best in the provision of housing, care, support and related services.

• Be financially secure.

• Develop, motivate, and retain staff.

• Be socially responsible in the way we run our business, and in particular, to focus our efforts on promoting environmental sustainability.


Head of IT

About IT at Hexagon

Aims & objectives for the Hexagon IT Department

1. Enable Hexagon to deliver its business strategy, as laid out in the Corporate Plan and Business Plan

2. Help provide and improve quality services, enhance customer satisfaction, generate efficiencies and reduce costs

3. Develop a vision of how Hexagon will exploit technology in order to achieve its service aims and identify the necessary portfolio of business systems and infrastructure to deliver that vision

4. Develop and maintain a fully operational co-ordinated IT structure that services all user needs

5. Regularly review and develop systems to provide better, timelier and more cost-effective business information

6. Ensure that systems are up to date and flexible enough to accommodate changes in business plans

7. Maintain common IT standards across Hexagon

8. Provide ICT and information expertise and resource for business change projects

9. Develop and maintain an IT user culture encompassing appropriately trained staff who are able to obtain appropriate use from all systems

10. Support other departments in their service provision

11. Ensure compliance with the GDPR, contractual obligations, the laws on software licensing and any other legislation.

12. Participate in and contribute to the work of the L8 group, the Southern IT Housing Forum, the Civica CTX user group and any other relevant group for the benefit of the development of Hexagon’s ICT systems.

Key IT projects in 18/19 are as follows:

• Support the Business Improvement team in implementing Civica’s Cx housing management and maintenance system to replace Genero;

• Implement changes to the VDI desktop pool system to improve availability and performance for users;

• Support the Business Improvement team in implementing a purchase to pay solution;

• Upgrade the email and scheduling system;

• Complete a programme of actions to reduce vulnerability to external threats, and carry out a penetration test; and

• Implement measures to reduce the rate of data growth.


Head of IT

Offices and sites

The majority of staff who are active IT users work out of the Head Office in Sydenham, which houses approximately 100 staff. There are 7 other connected satellite sites – a mixture of nursing homes, supported housing projects and small offices. The largest of these has 5 PCs. There are approximately 40 remote users.

Current business systems:

The core business systems are as follows:

System Purpose

CTX (Genero) Housing Management system – for rent accounting, lettings management, arrears management, day to day maintenance, sundry debtors ledger, and loans management

Contact Manager

Front-facing CRM system for Customer Service staff

SunSystems 6 Financial and management accounting

Vision 6 Reporting tools for SunSystems

Exchange 2010 Messaging and scheduling system

Lifespan Asset management, stock condition surveys

Reporting Services

Corporate reporting system for data in CTX and Contact Manager. Mainly used for performance indicators and complaints reports

SDS Proval and Sequel

Development scheme appraisal and project management

iTrent HR personnel, absence and training; payroll

Other business systems include:

System Purpose

Public website Public website

Intranet Web-based information resource for staff

IMS Housing Corporation Investment Management System – submission of bids and drawdown of funds

Bankline BACS and CHAPS payments and reconciliation

Locator Plus Diagnostic system for repairs identification

Asset4000 Financial fixed asset register

BriXX 30-year financial business planning system

SeeMyData Website enabling tenants’ access to data such as rent statements

ReACT Antisocial behaviour management system

Generic applications:

- Microsoft Office 2010 suite for word processing, spreadsheets and presentations

- Microsoft Outlook 2010 as the messaging and scheduling client

- Adobe Acrobat reader for PDFs


Head of IT

Role profile

Reports to:

Finance and IT Director

Responsible for: IT team (currently 8 posts)

Purpose:

- Ensure that Hexagon’s ICT strategy and systems are developed, maintained, implemented and continuously improved and that they meet Hexagon’s objectives and users’ requirements both efficiently and cost effectively.

- To manage the operational outputs of the IT Department and ensure that daily operations are supported.

- To anticipate the changing needs of the business and propose initiatives for exploitation of advances in technology and business practices.

- To promote ICT within the business in a nontechnical manner.

- To ensure that Hexagon makes best possible use of ICT in delivering services to its customers

Principal accountabilities:

Strategy

- Develop, implement and maintain Hexagon’s ICT strategy, through continually reviewing current and future needs aligned with the latest developments in technology.

- Develop, implement and manage an IT data security strategy that minimises the risk of data loss and breach of privacy of Hexagon’s information.

- Lead on the development of innovative solutions across areas of responsibility which drive business effectiveness, improve services, increase efficiency and value for money.

- Contribute to the development of vision, strategies and plans for Hexagon, and ensure that targets to support these are delivered within the post holder’s area of responsibility.

Staff management

- Demonstrate effective, high-profile leadership that promotes Hexagon’s vision and values.

- Recruit, manage and motivate staff within the IT Team, ensuring that they are supported and provide a high-quality customer service.

Communication

- Maintain a dialogue with managers, directors and the stakeholders (particularly the Business Improvement Team) to find out their requirements and to advise them objectively on where ICT can support and facilitate improvements in the business.

- Provide clear, succinct and cogent reports to required deadlines for the Board, Committees, Directors Group and key stakeholders as required.


Head of IT

Operations

- Agree budgets, timescales and standards to be met and monitor these across both day-to-day operations and projects, whilst complying with the Standing Orders and Delegated Authorities.

- Measure the performance of the service and benchmark with other similar organisations to identify areas for improvement.

- Ensure that Hexagon’s ICT systems meet users’ and customers’ current needs, and that they provide a flexible platform for future development.

- Achieve best use of resources by ensuring cost effective procurement of all ICT services.

- Ensure that effective security, backup and recovery processes are in place.

Projects

- Ensure that all IT-led projects are delivered to the agreed budget and timescales whilst providing the agreed benefits, and minimising negative impacts on users and customers.

- Ensure that the ICT aspects of business-led projects are adequately resourced and are delivered as agreed.

ICT governance

- Develop robust policies and procedures and ensure that these are complied with.

- Ensure that systems, communication methods and assets are documented.

- Ensure that information needs are clearly and unambiguously specified.

- Implement an effective system of internal governance to comply with audit and licensing requirements.

- Agree, monitor and evaluate the effective operation of service level agreements and contracts with external providers.

- Develop, test and continually monitor ICT policies and procedures, ensuring that Hexagon complies with legislation.

Equal opportunities

- To carry out all duties with regard to Hexagon’s Equality & Diversity and Health & Safety Policies.

Other

- Carry out any other related duties and responsibilities as may be required by the Finance & IT Director from time to time.

- The duties involve work outside normal hours from time to time.

Notes:

- All tasks within this job description may be carried out on behalf of Hexagon Housing Association LTD, its subsidiaries and any associated organisations.

- Postholders will always be consulted before job descriptions are amended.


Head of IT

Person specification

Knowledge, experience & skills

- Proven track record at senior level of leading staff within an IT environment.

- Leading change in an IT environment

- Ability to develop, implement and manage strategies and plans aligned to key business objectives

- Ability to developing effective partnership working with stakeholders

- Track record of project implementation with delivery on time and within budget

- Proven background of developing a proactive, customer-focussed IT service

- Experience of Contract management, negotiation and monitoring.

- Ability to use and manage complex IT systems

- Ability to think effectively and identify improved ways of working

- Ability to manage complex projects and determine priorities (Prince 2 Foundation/Practitioner or equivalent)

- Ability to manage a diverse workload and work to tight deadlines within a budget

- Excellent communication skills, (both written and oral) with the ability to explain complex solutions and produce/present reports

- A relevant qualification would be an advantage but is not essential

Personal qualities

- A positive “can do” attitude and a commitment to a high standard of service delivery

- An understanding of and commitment to team working

- Commitment to equal opportunities and diversity

- Able to work outside of normal office hours on occasions


Head of IT

Key terms and conditions

Remuneration

£70k

Location

Your usual place of work will be our head office at 130-136 Sydenham Road, Sydenham, London SE26 5JY. Occasional travel may be required to fulfil the requirements of the role.

Working hours

We keep usual business hours and the working week is 35 hours. However, this is a leadership role and as such flexibility is expected in fulfilling role requirements. This will include occasional evenings and weekends.

Annual leave

26 days plus 8 public holidays increasing by 1 day per annum up to 31 days.

Our generous range of benefits includes:

Core benefits: Pension scheme; career break scheme; free eye tests; and free confidential counselling services.

Work life balance: Flexi-time/TOIL; maternity, paternity & shared parental leave; adoption leave; carers leave; child care vouchers.

Additional benefits: Salary sacrifice schemes for gym membership scheme, car leasing and computers; season ticket loan; and cycle 2 work scheme.

Rewarding our staff: a comprehensive corporate training and development plan; fully comprehensive induction and training for all employees; staff excellence awards; and social events.


Head of IT

Working for Hexagon

We pride ourselves on providing a working environment which allows people to enjoy what they do, develop their skills and fulfil their potential.

We strive to make Hexagon a great place to work and are committed to ensuring that all of our employees feel valued.

Our most recent staff survey results (November 2017) were very positive, including:

- An employee engagement index of 89%;

- 92% of our employees are proud to work for Hexagon;

- 94% would recommend Hexagon as a good place to work; and

- 96% are committed to Hexagon’s goals.

We have been recognised as an Investor in People since 1999 and were proud to achieve Investors in People Gold in 2015.

In June 2014 Hexagon won an ORC International award following excellent results from a recent staff survey. Staff responses saw Hexagon ranked “Number 1″ to questions such as - I am proud to work for this organisation; I would recommend Hexagon as a good place to work; and I intend to still be working for Hexagon in 12 months’ time.

Each year, ORC International presents awards to the top 3 organisations who have achieved the best employee engagement scores in their benchmarking of 200 UK based organisations (covering all sectors), including 43 housing associations. Hexagon scored the highest overall ratings for ‘employee engagement’, making us ‘Number 1′ in the UK.

We work in a very diverse community and are committed to promoting diversity and community investment. We believe that fairness and an absence of discrimination are the hallmarks of a modern, decent society that draws on the talents of all. We conduct our business as a developer, service provider and employer accordingly.


Head of IT

Key dates and the selection process

Closing date: Monday 30th July 2018 at 12 noon

We will be in touch with candidates from Monday 4th August to advise on outcome of application

First interviews: Thursday 9th or Friday 10th August 2018

Longlisted candidates will be invited to an interview with a Campbell Tickell panel. This will take place at their offices in Wembley.

Final interviews: Wednesday 22nd or Thursday 30th August

Shortlisted candidates will be invited to an interview with a Hexagon panel. This will take place at their head office in Sydenham. We are offering two dates to take account of holidays.

If you are unable to attend on any of the identified dates for interview, please do speak to Campbell Tickell before making an application.


Head of IT

Media advertisement


Head of IT

Telephone 020 8830 6777 Recruitment 020 3434 0990

[email protected] www.campbelltickell.com @CampbellTickel1

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