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PHAN I: T 6 CHtrc, THONCJ TIN VA Ht THONG TH6NGTIN * ' 7

Chutrtig I: To chufc va thong tin frong to chi/c 7

§ 1 Vai net v^ xa h(>i thdng tin hien nay 7 § 2 T6 chiifc va lh6ng tin 9 § 3 Tinh chat cua th6ng tin theo cap quydt dinh 12 § 4 Cac ddu md'i th5ng tin vori m6t t6 chirc doanh nghicp 1- § 5 Cac giai doan phat Uien cua irng diing tin hoc irong t6 chiJfc 17 Chuong II: He thong thong tin 21 § 1 Dinh nghia va cac b6 phan cau thanh he th6ng thong tin '-' § 2 Phan loai cac he th6ng thdng tin trong \6 churc 2- § 3 Mo hinh bieu dien he th6ng th6ng tin 27 I 4 TSm quan trong cua m6l he th6'ng th6nc tin \6l 33 Chutmg III: Hicu qua kinh te ciia he thong thong tin

, 37 quan ly § 1 Lgi ich kinh te ciia he ihOng th6ng tin quan ly 37 § 2 Chi phi cho he th6ng thong tin ^ § 3 Danh gia hiCu qua kinh te ciia m6i he thdng thOng nn 41

He thong thong tin quan ly Xrang427

Dqi hoc kinh t§' qu6'c dan Hd n6i

CAU H 6 I VA BAI TAP PHAN I 44

PHAN II: CO S6 CONG NGH$ T H O N G TIN CUA H$ T H 6 N G THONG TIN 47

Chucmg IV: Phan cumg tin h<K 47

§ 1 May tinh didn tu 47 § 2 Thiet hi ngoai vi cua m^y tinh dldn tiif 50 § 3 Va'n de chuan phdn cumg 51 § 4 M6t s6 luu y khi mua sam ph^n cirng 53

Chircmg V: Phan mem tin hoc 57 § 1 Phdn m6m he th<5ng 57 § 2 Ph^n m^m ting diing 61 i 3 Dae tinh chung cua ph^n m6m hifn dai 62 § 4 M6t s6 nguyen tac khi mua sam ph^n m6m 63 Chiromg VI: Mang truyen thong dOr lieu va

mang may tinh 67

§ 1 M6t s^ khai niem ca so cua truyen th6ng dir lieu 69 $ 2 Phucmg tien truyen th6ng 72 § 3 Mang may tinh cue b6 LAN 73 § 4 Mang dien r6ng WAN 78 § 5 Mang INTERNET 80 Chucmg VII: Ca sa dfir lieu 85 $ 1 Khai niem ccr sa du" lieu 85 $ 2 Nhung hoat ddng chinh cOa ca sa du lieu 87 $ 3 Ky thuat hien dai thiet k6 ca sa du lieu 91 $ 4 Trach nhiem cua quan tri vien cct so dQ: lieu 95

T r a n f f A'MA ^UO^ TU* UC iCih/ U

CAU HOI VA BAI TAP PHAN U 96

PHAN III: PHAN T I C H , T H I ^ T K ^ VA CAI DAT Hi: T H O N G T H O N G T I N 99

Chuong VIII: Khai quat \6 vi^c phat trien ht thong

thong tin 99

§ 1 Nhung nguyen nhan dSn d^n viec phat tri^n m6t HTTT mdi

§ 2 Phucmg phap phat tri^n he th6ng th6ng tin § 3 Cac thanh vien tham gia du an phat tri^n m6t he

thdng th6ng tin S 4 Vai tro phan U'eh vidn he th6ng th6ng tin Chuomg IX : Danh gia yeu cau phat trien HTTT

§ 1 Su cin thiet cua viec danh gia yeu cSu S 2 Cac c6ng doan cua giai doan danh gia yeu ciu § 3 N6i dung bao cao ke't qua danh gia yeu e^u

Chuomg X: Phan tich chi tiet he thong thong tin

I 1 Muc tieu cua giai doan phan tich chi tie't S 2 cac phuong phap thu thap thdng tin § 3 Ma hoa diJ lieu S 4 cac cAng cu m6 hinh hoa he th<5ng thdng tin $ 5 cac c6ng doan trong giai doan phan tich chi tiet § 6 Lap ke' hoach phan tich chi tiet I 7 Nghien curu ve mdi trucmg he thdng thdng tin hien tai 146 § 8 Nghien curu ve he thdng thdng tin hien tai 1 8 § 9 Chan doan va xac dinh cac ye'u td giai quye't va'n d6 153 I 10 Danh gia lai tinh kha thi §11 Sira d6i giai phap de xu^t ban d^u § 12 Chuan bi va trinh bay bao cao vd giai doan phan tich chi tie't

99 101

108 109

111

111 112 117

119

119 120 124 131 143 144

157 158

155

He thong thong tia fluan ly

Dqi hoc kinh t ^ qu6'c dan H6 nai

Chuomg XI: Thiet ke Id gic cho he thong

thong tin mcVi ]5j

I 1 Muc tieu cua giai doan thiet ke' Id gic 161 § 2 Thiet ke' CO so dQ lieu va tinh nhu cau bd nhdr 162 § 3 Thiet ke Id gic xu ly 191 § 4 Tinh khdi lugng xir ly cac md hinh ngoai 198

Chuomg XII: De xuat cac phuumg an cua he thong

thong tin mdi 203

I 1 Muc tieu va ke't qua cija giai doan de xu^t cac phuong an giai phap 203 f 2 xac dinh cac rang budc v^ t6 chirc va tin hoc 203 § 3 Xay dung cac phucmg an giai phap 205 § 4 Danh gia cac phuong an ciia giai phap 209

Chuomg XIII: Thiet ke vat ly ngoai 215

f 1 T6ng quan v6 giai doan thiet ke' vat ly ngoai 215 I 2 Thiet ke' chi tie't vao/ ra 220 § 3 Thiet ke' each thiic giao tac vdi phan tin hoc hoa 233

Chuong XIV: Trien khai he thong thong tin 237

i 1 Muc dich ciia giai doan thuc hien ky thuat 237 § 2 Lap ke' hoach thuc hien ky thuat 237 § 3 Thiet ke' vat ly trong 239 I 4 Lap cac chucmg trinh cho may tinh 245 I 5 Thii nghiem phan m6m 245 I 6 Hoan thien tai lieu he thdng 255 Chuong XV: Cai dat, bao tri va khai thac he thong

thong tin mdi i 1 cac phuong phap cai dat he thdng I 2 Lap ke hoach chuyen d6i § 3 Chuyen d6i cac tep co siYdu lieu

257 258 262 264

Tra««4SO_ KU^l^^KuXU

§ 4 Dao tao va h6 trg nguCri sir dung 26? § 5 Bao tri he thdng thdng tin 267 § 6 Danh gia he thdng thdng tin sau c i dat 277

CAU H 6 I V A BAI TAP PHAN IH 279

PHAN IV : CAC HTTT PHUC VU QUAN L V DOANH

N G H I $ P 285

Chuong XVI: He thong thong tin tai chinh 285

§ 1 Khai quat v^ thdng tin tai chinh 286 § 2 cac chiic nang quan ly tai chinh 286 §3 cac HTTT tai chinh tac nghiep. 287 § 4 cac HTTT tai chinh sach luge 317 § 5 cac HTTT tai chmh chid'n luge 324 § 6 Ph^n m6m quan ly tai chinh 327

Chuong XVII: He thong thong tin Marketing 335

I 1 Khai quat vl HTTT Marketing 335 § 2 Chiic nang Marketing 337 I 3 a c HTTT Marketing 339 I 4 cac phan mdm cho Marketing 355 Chuong XVIII: He thong thong tin quan ly Kinh doanh

va san xuat 363

S 1 Khai quat v6 kinh doanh va san xuat 363 I 2 cac HTTT san xu^t tac nghiep 368 § 3 Cae HTTT san xuat va kinh doanh sach luge 371 § 4 cac HTTT san xuat va kinh doanh chie'n luge 378 I 5 cac ph^n mdm phuc vu quan tri kinh doanh va san xuat 381 Chuong XIX: He thong thong tin nguon nhan lire 387

§ 1 Khai quat \6 quan tri nhan luc va thdng tin cho quan tri nhan luc 387

Hiibong thong tin quan ly T r a n * 41$

Dqi hoc kinh t§' qu5c dan Hd nai

§ 2 He thdng thdng tin nhan luc tac nghiep 388 I 3 He thdng thdng tin nhan luc sach luge 399 i 4 He thdng thdng tin nhan luc chie'n luge 402 § 5 Phan mem cho HTTT nhan lue 403 Chuomg XX: He thong thong tin van phong 407 § 1 Gidri thieu chung \6 HTTT van phong 407 § 2 Ban chat cua van phong 408 § 3 Cdng nghe van phong 413 i 4 Tich hgp cdng nghe van phong vao he thdng thdng tin van phong ^ 422

CAU HOI VA BAI TAP PHAN TV 424

MUC LUC 427

TAI Ll£:U THAM KHAO 433

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