HDI, 5-29-2002 Copyright 2002, Barbara N. Brown, Type Techniques1 Using Myers-Briggs ® Personality...

HDI, 5-29-2002 Copyright 2002, Barbara N. Brown, Type Techniques 1

Using Myers-Briggs® Personality Type To

Build a High Performance Team

Help Desk Institute - Houston 5-29-02

Copyright, 1996, 1999, Barbara N. Brown

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2Copyright 2002, Barbara N. Brown, Type TechniquesHDI, 5-29-2002

Team Development - Human DynamicsThe Bimodal Model

Dependence

Conflict

Cohesion

Interdependence

Orientation

Organization

Data Flow

Problem Solving

Optimal T

eam

Develo

pment

Pers

on

al

Rela

tion

s

Task Functions


Team DevelopmentThe Technical Model

Dependence

Conflict

Cohesion

Interdependence

Pers

on

al

Rela

tion

s

Task Functions

Orientation

Organization

Data Flow

Problem Solving

Task Focused Team Development


Team DevelopmentThe Reality of Team Formation

Dependence

Conflict

Cohesion

Interdependence

Pers

on

al

Rela

tion

s

Task Functions

Orientation

Organization

Data Flow

Problem Solving


Team DevelopmentThe Reality - Missing Components

Dependence

Conflict

Cohesion

Interdependence

Task Functions

Orientation Organization Data Flow Problem Solving

PROCESSESSTRUCTURE

PLANNING

P R O C E S S E S

S T R U C T U R E

Pers

on

al

Rela

tion

s

S T R U C T U R E

P R O C E S S E S

Att

itu

de

Con

tro

l


TYPE and TEAMS

Matching Customers' Styles

DIFFERENT JOB FUNCTIONS NEED DIFFERENT STRENGTHS

Identifying the Team's Possible Blind Spots

Valuing Individual Strengths


HIGH PERFORMANCE TEAMS

Performance = Trust + Differences + Focus

Teamwork = Information + Expansion + Commitment


What sort of Differences Do We See?

A Team’s Performance is only as Good as its Differences


E Extraversion Focused outward, most influenced

by external forces

DIRECTION OF ENERGY FLOW FOCUS OF INTEREST

I IntroversionFocused inward, influenced

and energized by inner ideas


EXTRAVERSION Allow time for chatting and

group interaction Give verbal information and lots

of feedback Focus on action and results Be enthusiastic


INTROVERSION Send ahead or leave something written

Allow for quiet, don't interrupt Avoid intrusive questioning Give time to think Show that you have thought through the issues


We’ve Asked - “Do We Notice Our Environment?”

Now, What About People?


How we make decisions, find order and have closure; an output focus

MENTAL FUNCTIONS: Two Types of JUDGMENT

F

TImpersonalPersonal


MENTAL FUNCTIONS: JUDGMENT T Thinking decisions

Logic, objective, critical, reason, principles, impersonal

Sort on Things/Ideas/Results

F Feeling decisions Sort on People/Relationships

Values, harmony, subjective, personal, non-verbal, appreciation


How we observe the world & gather information

MENTAL FUNCTIONS: PERCEPTION

Input orientation

Where we direct attention


S SensingReal, practical, actual, present, 5 senses, linear, experience

N iNtuitionPossible, theoretical, future, new skills, network, patterns

MENTAL FUNCTIONS: Two Types of PERCEPTION


Observing the WorldObserving the WorldN N (Global)(Global) vs. S (Details)

• Start with the detail (analyze legacy systems)

Start at the top(blank sheet)

A FEW M AINCATEGORIES

CustomersEmployees

Products

Personnel Salesperson Customer

Customers SalesRep Product Spec

Product Data Sales Salesperson Customer Spec

Relational Database

Key Data

Relationships

Relational Database

Populate with Legacy Data

General & Specific


OUR ATTITUDE TOWARD STRUCTURE AND

CLOSURE– Our need for:

order and quick decisions, closure (J)

variety, change and flexibility (P)

P

J


J Our judging function, output - Directive Personality (T/F)

ATTITUDE TOWARD THE OUTSIDE WORLD (preferred interface)

P Our perceiving function, input – Informer Personality (S/N)


JUDGING Be on time and organized Keep to the agenda Have an explicit plan Be clear and concise Keep to the standards Emphasize closure Avoid surprises


PERCEIVING

Emphasize the process Have lots of information, options Use an events plan, no time schedule Make the closing routine Let events in the plan occur automatically


Planning in a Mixed J-P Group

A Workable J/P Plan has: Agreement on the specific product/result Agreement on the overall process/steps Agreement on the real “drop dead” dates Reasonable in-progress checkpoints Agreement on the big picture Defined range of options No artificial deadlines


What Do Combinations Look Like?


Type Divides Into ThirdsType Divides Into Thirds

• Guardians (SJ) - Traditionalist–Stability, Status Quo, Security - Past

• Artisans (SP) - Troubleshooter–Hands-On, Impact, Freedom - Now

• Intuitives (N) - Visionary-Catalyst–Innovation, Big Picture - Future

The Other Important Factor

•Thinking - Focus on Things/Systems•Feeling - Motivated by the People


Type and GroupsWhat Do People Need?

Type and GroupsWhat Do People Need?

• Needs– Guardians (SJ) - Stability - Honor the Past– Artisans (SP) - Hands-On - Be in the Here & Now – Intuitives (N) - Innovation - Focus on the Future

• The Other Important Factor– Thinking - Impartial Logical Analysis– Feeling - Consider People and Values

• Energy + Interest = Passion– Using strengths generates energy– Life should be fun!– Life should be meaningful!– Using strengths produces success


ST - Practical Applications Emphasize facts and bottom line Get to business in an orderly, precise, logical, impersonal manner

Link to customary methods and activities, tradition

Focus on practical results Identify pros and cons, do analysis


NT - Theory, Technology Be logical, efficient, orderly, original Start with the logical system Wide impact, future possibilities Emphasize problem solving Start and end at summary level Everything can be improved Use graphics


NF - Possibilities for People Show the big picture, theory Harmony, empathy, change Summarize future benefits Project empathy, be personal Emphasize positive impact Meaning for people Value to the group


SF - Practical Help for People Deal with the present application Value relationships Keep it simple, step by step How is each person involved now Be friendly, personal and courteous Tie in to traditional human values,

“the right thing”


For More Information

• Barbara Brown, Type Techniques– [email protected]– http://www.geocities.com/technology_transformation/

• Linda Stiles– [email protected]

• What Is This Thing Called Type

HDI, 5-29-2002 Copyright 2002, Barbara N. Brown, Type Techniques1 Using Myers-Briggs ® Personality...

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