HCL Manages End-To-End IT Infrastructure For A

The client is an integrated, research based, international pharmaceutical

company, producing a wide range of quality, affordable generic medicines,

trusted by healthcare professionals and patients across geographies.

The client business comprises manufacture and trading of formulations, active

pharmaceuticals ingredients (API) and intermediate, generics, drug discovery and

consumer health care products.

The client has presence in the top 25 pharmaceutical markets of the world. The

Company has a global footprint in over 45 countries, world-class manufacturing

facilities in multiple countries and serves customers in both regulated and semi

regulated healthcare markets across the globe.

Client Brief

Leading Pharmaceutical Company

Manufacturing-Healthcare

Client Requirements

The client wanted to improve the reliability,

availability and serviceability of its

infrastructure and datacenter to meet the

growing demand of its business. The

challenges faced by them were-

Ÿ Rising IT Costs

Ÿ People dependent IT Services delivery

Ÿ High attrition of resources in IT Team

Ÿ User satisfaction level

Ÿ They needed support for business

growth and regulatory compliance

Ÿ On-time delivery of projects

Ÿ Integration of business operations

The IT environment of the client comprises

Ÿ 1,000 Servers

Ÿ 185 Applications

Ÿ 16,000 users spread across head office,

Plants and R&D centers etc.

The client was looking for a strategic partner

with expertise in not only managing existing

IT landscape but also scale up the IT with

new requirements of growing business.

Solutions Offered

HCL's engagement with the client started

with a standard RFP, but soon HCL got

involved in providing a comprehensive

tailor-made approach based on the current

requirements of the client. HCL transformed

the IT services of the client at a very short

notice.

The portfolios of services offered by HCL

to the client are as follows-

Ÿ Data Centre Management

Ÿ Disaster Recovery Centre Management

Ÿ System Administration including

Backup/ Restore Management, Patch

Management & Antivirus Management

Ÿ BASIS Support for SAP Products

Ÿ Mail Management

Ÿ Network Management (LAN/WAN)

Ÿ IT Security Management

Ÿ Help Desk Operations (On-Site, Call

Based and Remote)

Ÿ Vendor Management

Ÿ Desktop Management

Ÿ Asset Management

Ÿ Validation Management

Ÿ Other adhoc IT related services

Ÿ 1st level scientific applications support

Ÿ Program Management

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subject to change without notice.

Business Benefits

Ÿ Reduced TCO by 10%

Ÿ De-risked transition from existing

service provider

Ÿ Advise on best-in-class technology

(including evaluation)

Ÿ Pan-India services including all remote

locations

Ÿ Core IT team free to focus on their core

business

ŸOverall improvement in customer

satisfaction

ŸAdvise on optimal use of existing

technology assets

ŸValue added services

ŸQuick ramp-up of resources as per

business needs

About HCL InfosystemsHCL Infosystems Ltd. with revenue (LTM) of US$ 2.0 billion (Rs 10,401 crores) is India's Premier Technology Company and offers

a wide spectrum of IT Services and Products ranging from Cloud to Learning Solutions. As a complete IT solutions provider the

company offers comprehensive offerings in Enterprise Application Services, IT Infrastructure Managed Services, System

Integration, Office Automation Products and Services, Distribution and Support Services. The company operates in both the

Consumer and the Enterprise space – offering the latest mobility products and operating in verticals like BFSI, Telecom, and

Healthcare respectively.

HCL Care, the support and service division of the company has one of the largest and most extensive service networks across

the country and provides end to end support services for various IT, Telecom and Consumer Electronics products.HCL

Infosystems has one of the largest distribution network of digital lifestyle global brands and an unparalleled robust service

network in the country including Tier 2 and 3 cities. Digilife Distribution and Marketing Services (DDMS), a 100% subsidiary of

HCL Infosystems focuses on multi brand distribution and offers value added distribution for its partners including strategic

consulting services, last mile connect and support in marketing and promotions. HCL Learning a division of the company

covers the entire spectrum of education and training requirements across schools, colleges, individuals and enterprises and

offers rich learning solutions across these segments. HCL Infosystems MEA (Middle East and Africa), a fully owned subsidiary

of HCL Infosystems is part of the emerging markets outreach of the company and focuses on expanding the business in the

Middle East and African geographies and provides comprehensive IT solutions to customers across verticals in the region. The

company also has robust operations in Singapore with its subsidiary HCL Insys Pte. Ltd. gaining traction in the region with its

Enterprise solutions including a strong offering in Infrastructure Managed Services

For more information please visit us at www.hclinfosystems.com

For more details, please contact us at transform@hcl.comwww.hclinfosystems.comor visit us at