2013September 11 –13

BREEZY POINT RESORT | BREEZY POINT, MN

annual meeting & conference volunteers, coordinators & gift shop managers

“PUTTING ON THE GLITZ”

Bring a fun attitude! Meet new friends!

HCAM Conference & Annual MeetingHCAM Conference & Annual Meeting

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OFFICE Received: ___________ Amount:____________ Check #:____________

HCAM REGISTRATION FORM

Welcome HCAM Members: I want to extend a personal invitation to this year’s HCAM Conference and Annual Meeting which is going to be held September 11 – 13 at Breezy Point Resort in Breezy Point, Minnesota. The Annual Conference committee has been working hard since last October to put together a fun and educational conference for our members. Our theme this year is “Putting on the Glitz”. We came up with this theme as we want to portray that volunteers are a class act and add bling to the facilities that they serve.

About this bookletIn this booklet you will find details about the conference including schedule of events, speakers, registration and accommodations. Workshop sessions are color coded according to the day-of-the-week and numbered continuously. On the registration form you will be able to select the days you wish to attend and the workshops and events in which you are interested. Your chosen session numbers will be designated on your name tag when you come to the conference. Workshop descriptions are included and color coded for added convenience. Please note, you are only able to attend on workshop per time block.

Pre-ConferenceThis year’s pre conference is intended for paid staff who supervise volunteers. Wendy Biro-Pollard will be giving a preconference and then a keynote. The pre-conference will consist of information which will be targeting those who manage volunteers.

Toot Your Own Horn (Auxiliary Fair)Please bring a created display highlighting your auxiliary/volunteer groups successes. Perhaps you have developed a unique volunteer position to help your facility, a successful fundraiser or a great educational opportunity so “Toot Your Own Horn”! Dispolay may include photos, samples of written materials (brochures, invitations, booklets) and other materials. Displays will be open for viewing on Wednesday and Thursday. Please check at Registration for information where and when this will be available.

I invite you to the Awards Banquet on Thursday and encourage you to dress in your finest,if you so desire. As our volunteer programs are all a success, let’s celebrate your successes,being a volunteer and dress in your fanciest/blingiest/outrageous outfit you have. I am excited to spend three days with you. See you there!

Deb AndersonChairpersonDeb.anderson@essentiahealth.org218-828-7610

2013September 11 –13

HCAM CONFERENCE AT BREEZY POINT RESORT | BREEZY POINT, MN

September 11-13, 2013Breezy Point Resort – Breezy Point, MN 56472

Please complete one form for each person attending the conference. List names as you wish them to appear on name tags. Information will be used to provide an attendee list at the conference.PLEASE WRITE LEGIBLY

NAME_______________________________________________________________________HCAM DISTRICT___________________

ADDRESS______________________________________________________________________________________________________

CITY_____________________________________________________________STATE_________________ZIP____________________

FACILITY NAME________________________________________________________________________CITY____________________--------------------------------------------------------------------------------------------------------------------------------------------------------------------------Conference Registration Fees ________Pre-Conference Session Reinventing Volunteer Service (For Paid Volunteer Manager Staff Only) $ 50________Full Participant/Early Bird (Before August 21) $250________Full Participant (After August 21) $300________Breezy Belle Paddle Boat Cruise (Limited to 100) Thursday afternoon $ 25

Partial Conference Registration_______ Wednesday Only (includes dinner) $120_______Thursday 8-4 (includes lunch) $180_______Thursday Awards Dinner $ 40_______Friday Only (incldues lunch) $100-------------------------------------------------------------------------------------------------------------------------------------------------------------------------Please check sessions you would like to attend. You can find details on another page. Please remember you may only select one sessions per time block.

Wednesday Pre-Conference Reinventing Volunteer Services Wendy Biro-Pollard $50 _______Thursday 10:00 – 11:30____1. Oh no! Does this mean change? I’ll quit! (GS)____2. Making Every Minute Count I (VM) - must take both sessions 1 & 2____3. Protecting Yourself from Fraud and Scams (VOL)____4. True Colors – Personality Assessment Tool (ALL)____5. Working with Diverse Volunteers and Clients (PG)Thursday 12:30-2:00____6. Protecting your Gift Shop from Fraud and Theft (GS)____7. Making Every Minute Count II (VM) - must take both sessions 1 & 2____8. The Affordable Care Act – Things You Need to Know (VOL)____9. How the Olympics Inspired Me to be a Better Manager (ALL)____10. Social Media Cafe (PG)Friday 9:00-10:30____11. Finding JOY in work (GS)____12. Top Trends for High Impact Volunteer Engagement (VM)____13. What’s Happening in HCAM (VOL)____14. The Pink Ribbon Cupboard/Unique Volunteer Program for Cancer Centers (PG)____15. Take Heart - Hands Only CPR And DED Operation (PG) ROOM reservations: http://www.reseze.net/cassets/mkt/Breezy%20Point/landingpages/Health_Care_Auxiliary_of_Minnesota.html Or go to www.breezypointresort.com and click on the ONLINE RESERVATIONS button, enter the dates you will be staying and enter our group number which is 3647. Please note: Breezy Inn and Suites are not attached to main lodge. Breezy Center is attached by the skywalk.

Make checks payable to: HCAM SEND TO: Deb Anderson Essentia Health – St. Joseph’s Medical Center 523 North Third Street Brainerd MN 56401 For questions: Call 218-828-7610 Deb.anderson@essentiahealth.org

OFFICE USEReceived__________Amount___________Check #__________

HCAM CONFERENCE SCHEDULE

HCAM Annual Conference Schedule of EventsSeptember 11th – 13th, 2013

Wednesday Pre Conference "Reinventing Volunteer Service" (Intended for paid staff who supervise volunteers) 12–2pmBREAK 2–2:30 pmWelcome, information 2:30 –3pmKeynote Speaker Building Strong Organizations – 3–4pm Finding New Members and Dedicated Leaders BREAK 4–4:30pmNetworking Groups or free time 4:30–6pmDinner (ALL) 6:30–7:30pm Thursday Breakfast available - Marina restaurant 6 –8amAnnual Meeting (Legislative Update - 8:45-9:45am) 8–9:45amBREAK 9:45 –10amWorkshop Sessions 1-5 10–11:30Lunch (Sit with HCAM District) 11:30–12:30Workshop Sessions 6-10 12:30–2pmBREAK 2–2:30pmBreezy Belle Cruise or Free Time 3–5pmBreak Dress for Glitzy Dinner 5–6pm HCAM Awards Dinner/Cash Bar/Silent Auction 6–7:30pmSilent Auction ends Lucky Buck starts 7:30pm Friday Breakfast available - Marina restaurant 6–9amWorkshops 11- 15 9 –10:30amBreak (Check out) 10:30–11amClosing Speaker: Dr. Gretchen "Living in Your Body: A User’s Guide" 11am - NOONWrap Up Lunch - to go NOON

*Networking groups for New Attendees, Volunteer Coordinators, Gift Shop Staff, Auxiliary Presidents, District Chairs

Breezy Point Resort

Only 20 miles north of Brainerd/Baxter — Take highway 371 north to Pequot Lakes, go right (east) on County Rd. 11 approximately 5 miles, through the Breezy Point front gate to the Resort Office. On I-94, going north and west of the cities —Take the Clearwater exit (Highway 24) right, across the Mississippi River to Highway 10 west (left), through St. Cloud to Highway 371 (just north of Little Falls) into Baxter. Continue on highway 371 north from Baxter, through Nisswa to Pequot Lakes, go right (east) on County Rd. 11 approximately 5 miles, through the Breezy Point front gate to the Resort Office.

From Duluth — Take I-35 or Highway 61 to Route 210 west to Brainerd.

For additional driving directions visit: www.mapquest.com/directions

MAP & DIRECTIONS

WEDNESDAY WORKSHOP SESSIONS

Wendy Biro-PollardWendy Biro-Pollard is a seasoned speaker and facilitator in demand at conferences throughout the United States. She is a Certified Volunteer Administrator (CVA) and nonprofit management expert with over 30 years’ experience in volunteer management and board development.

In 2012, Wendy was one of 20 people selected to be on the BoardSource Certified Governance Training team. For the past 12 years, she served on the national training team for VISTA Americorp, and in 2007, she provided contract training services for Temple University’s Center for Intergenerational Learning, boomer volunteer initiative.

Wendy served as a board member for the Association of Healthcare Volunteer Resource Professionals (AHVRP) and as President of the Texas Association, Directors of Volunteer Services.

Wendy holds a B.S. degree in Education from the University of Texas, Austin, and in 2008, she received a certificate in nonprofit leadership and management.

SPEAKER BIO | Wendy Biro-Pollard THURSDAY WORKSHOP SESSIONS

SEPTEMBER 11PRE-CONFERENCE SESSION (LUNCH INCLUDED) | NOON–2PM | Fee $50(Intended for paid staff who supervise volunteers)Reinventing Volunteer ServicePresenter: Wendy Biro-PollardVolunteer Management expert Steve McCurley said that, “In times of competing resources, volunteer managers need to be able to demonstrate their value.” You’ll be invited to the table when you can solve real problems or can demonstrate that volunteer activities impact your hospital’s mandates and strategic goals. This session will provide participants with a variety of strategies for acquiring power and building competencies.

KEYNOTE SESSION | 3–4PMBuilding Strong Organizations - Finding New Members and Dedicated LeadersPresenter: Wendy Biro-PollardThe way people volunteer has changed tremendously over the years. In the 1950s, when many auxiliaries were formed, the volunteer and board leadership model was based on utilizing people who had abundant time. In today’s world, successful health care volunteer organizations have learned that you can’t attract members and leaders by simply putting new window dressing on the same old programs and processes. You have to reinvent your organization!

SEPTEMBER 12WORKSHOP SESSION I | 10:00 – 11:30 AM

Kaizen – That’s Japanese for… ”On no! Does this mean change? I’ll quit!” #1Presenter: Pamela Mills GSDon’t worry, you don’t have to speak Japanese to understand this story of how one Service League and their gift shop took a look at the 7 P’s for marketing to make process improvements and increase profitability - and lived to tell about it! In this workshop you will also learn about creative ways to make change management fun!

Making Every Minute Count in Your Work Day – Part I (Please register for both Part I and Part II) #2Presenter: Wendy Biro-Pollard VMWhile you can’t force more hours into your schedule, you can change what you accomplish. Utilizing time management principles can help you identify and focus on the activities that will actually save you time and help you work smarter, not harder.

Protecting Yourself from Fraud and Scams #3Presenter: Amy McDonough VOLToo many older Minnesotans fall victim to frauds and scams that can wreak havoc on their financial security. The devastating aftermath affects victims’ family relationships, quality of life and even physical health. The audience will learn important tips to protect themselves and their clients from fraud and learn what they can do to fight this type of crime in Minnesota.

True Colors – Personality Assessment #4Presenter: Carol Dixon ALLTrue Colors is a fun personality assessment tool that will help you to better understand how we relate to teach other. The more we can see different perspectives and learning styles the more successful we can be in our work and volunteering. Through a series of steps you will first identify your own colors and then with some group work, how you could better work with others.

Working with Diverse Volunteers and Clients #5Presenter: Mary Sam PGLearn how to build Cultural Diversity awareness, respect and acceptance into your volunteer activities and into interactions with others in your community.

GS = GIFT SHOPVM = VOLUNTEER MANAGERS

VOL=VOLUNTEERALL = EVERYONE

PG=PERSONAL GROWTH

THURSDAY WORKSHOP SESSIONS FRIDAY WORKSHOP SESSIONS

SEPTEMBER 12WORKSHOP SESSION II | 12:30 – 2:00 PM

Protecting Your Gift Shop from Fraud and Theft #6Presenters: Gift Shop Manager Panel GSLearn from a panel of Gift Shop leaders who have survived significant theft issues. Learn how they identified the issue and what measures were put into place to prevent future issues. (Includes Customer Service as a Loss Prevention Strategy)

Making Every Minute Count in Your Work Day – Part II (Please register for both Part I and Part II) #7Presenter: Wendy Biro-Pollard VMThrough lecture, individual work and group discussion, you will learn simple, practical tips from a leading business entrepreneur which will help you accomplish your goals and assist you in becoming a more effective leader.

The Affordable Care Act: Things You Need to Know #8Presenter: Mary Jo George VOL The health care law enacted in 2010 brings a number of benefits to all Americans, including seniors and the 50 plus population. Some of these benefits are in place right now. Others have been phased in over the last few years, with major changes taking effect in January, 2014. Find out about the major components of the Affordable Care Act and how the law can benefit you, your family and those you care for.

How the Olympics Inspired Me to Be a Better Volunteer Manager #9Presenter: Carol Dixon ALL Active within the volunteer core of the 2010 Winter Olympics, Carol shares her experience with pulling together a volunteer program for such a huge event. With interesting stories and lots of photos, Carol discusses the sheer numbers, the great and not-so-great volunteer roles, the recognition and the just plain fun of this international event. Carol is an entertaining presenter, telling stories and giving real examples of her experiences from both side of the volunteer experience. Attendees will laugh and learn and take some practical suggestions back with them.

Social Media Café #10Presenters: Alison Dahlin and Kim Burnett PG Stop by with your laptop or iPad to learn the basics of Facebook, Linked In and Twitter. Find out how to create a Facebook page, a LinkedIn profile, or learn how to tweet!

SEPTEMBER 13 WORKSHOP SESSION III | 9:00 – 10:30 AM

Finding JOY in Work #11Presenter: Mary Stultz GSHave you ever wondered why we make such clear distinctions between work and play? Do you wonder what we miss out on by holding these beliefs? It’s probably safe to assume that many of the unhealthy attitudes toward work can be traced back to the Protestant work ethic. If you’re willing to bust through some of those attitudes, this may be the time for you to explore how to find JOY in work.

Top Trends for High Impact Volunteer Engagement #12Presenters: Janene Riedeman and Jay Haapala VMThis session will offer concise key findings about current trends in volunteerism from recent research in the United States, Canada and worldwide. Practical tips will be shared on how to successfully incorporate skills based volunteers, involve volunteers in leadership roles, use volunteering to gain workforce skills, and prepare for the potential of the silver tsunami and the millennials who are volunteering in record breaking numbers.

What’s Happening in HCAM – from Washington DC to your HCAM District! #13Presenters: LaDean Moen – HCAM President and Laura Johnson, Legislative Chair VOL Your HCAM Leaders will share updates from their recent trip to Washington DC to represent more than 20,000 volunteers that serve in healthcare facilities throughout Minnesota. Also hear about the strength of HCAM’s partnerships and the exciting new initiatives being discussed by the HCAM Board and leadership.

The Pink Ribbon Cupboard and Pay It Forward program #14Presenters: Kathy Buxton, Sylvia and Wayne Swanson, Miranda Anderson ALLLearn about the Pink Ribbon Cupboard and the Pay It Forward program, both which are unique programs for the Cancer Center and are supported by volunteers. Founders will share history of the programs and their impact, how they work, fundraising efforts that support them, and answer your questions.

TAKE HEART – Hands Only CPR and AED Operation #15Presenter: Colette Larson, RN PGThe goal of the Take Heart Program is to improve Cardiac Arrest survival rates by training the public in Hands-Only CPR and AED operation. This is not a certification course. It’s designed to make everyone comfortable with the skills necessary to help save a life!

GS = GIFT SHOPVM = VOLUNTEER MANAGERS

VOL=VOLUNTEERALL = EVERYONE

PG=PERSONAL GROWTH GS = GIFT SHOPVM = VOLUNTEER MANAGERS

VOL=VOLUNTEERALL = EVERYONE

PG=PERSONAL GROWTH

FRIDAY WORKSHOP SESSIONS

Two Hour Fun Cruise!

Thursday, September 12th Cost $25 | Space is limited. Sign up early!

Explore beautiful Pelican Lake aboard the Breezy Belle, a unique Paddle-Wheel Excursion Boat mastered by Captain Jay Salinger. The Belle features an enclosed main deck, open upper deck, banquet tables and chairs, handicapped accessible restroom (main deck), and a Licensed Captain.

The Breezy Belle was built and designed right here in Brainerd, Minnesota on the shores of Rice Lake by Captain Nick Buffetta and his Grandfather, Captain Harold Rademacher. They began construction in 1999 and the boat was completed in 2003 with the US Coast Guard’s Certification. In 2004, Breezy Point Resort became the owner of Breezy Belle, which is now operated by Breezy Point Resort and Captain Jay Salinger.

Sign up for a two hour cruise on Pelican Lake. The cruise will consist of an open bar, snacks and a “for fun” casino set up. You will receive $5100 of fun money to gamble with and/or to purchase a ticket to sign up for a free registration for next year. Each ticket will cost $1000. Sign up on registration form. Limited to the first 100 people.

Dr. Gretchen Phillips Bosacker

As a doctor and working mother who practices in Minnesota, Dr. Gretchen Phillips has developed a special gift in communicating with her patients. She turns complicated medical issues into easily understood concepts

and relates with her patients regardless of their background or disability.

Dr. Gretchen Phillips is a graduate of Clemson University and the Medical University of South Carolina. She completed her Family Medicine internship while on active duty with the United States Navy and her residency at the University of Florida, where she served as Chief Resident.

Dr. Phillips’ clinical experience includes outpatient clinical medicine, hospital care, nursing home care, home-based health care for geriatric and

disabled patients, military medicine, insurance medicine, virtual care and emergency care. She has had extensive training in healthcare administration, utilization review, team-based medical care and community care programs.

Dr. Phillips hosted a weekly medical program for CBS radio for three years. From there, her interests moved to television and public speaking. As a medical correspondent, she is up to date on medical issues that matter most to Americans. Dr. Phillips has worked with CBS and PBS developing on-air content and is frequently featured on NBC and Fox Television.

Dr. Phillips has headlined multiple national health promotion campaigns, both on radio and television. With a pleasant and direct delivery and keen insights into human nature, Dr. Gretchen Phillips is uniquely qualified to assist you in explaining complicated medical information in a manner that will be easily understood by your audience

DR. GRETCHEN PHILLIPS BOSACKER

CLOSING SESSION | 11:00 AM – NOON

Living In Your Body: A User’s GuidePresenter: Dr. Gretchen Phillips Bosacker, MD

Dr. Gretchen hosted a weekly medical program for CBS radio as Dr. Gretchen Phillips for three years. From there, her interests moved to television and public speaking. She has worked with CBS and PBS developing on-air content and has been featured on NBC and Fox Television as well as The Dr. Oz Show. She is honored to be a member of the Medical Advisory Board for The Dr. Oz Show.

NOTES

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NOTES

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