HCAHPS Is Not Just Your “Job”… Rich Bluni, RN Studer Group International Speaker Author of...
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Transcript of HCAHPS Is Not Just Your “Job”… Rich Bluni, RN Studer Group International Speaker Author of...
HCAHPS Is Not Just Your “Job”…
Rich Bluni, RN
Studer Group International Speaker Author of :Inspired Nurse
Job vs. Work…
Michelangelo did a nice “job”?
It was one of his greatest “works”!!
You Must Reach If You Hope To Teach…
You are NOT Who You Were.
Stories Connect to Our Work.
Inspired Staff = Profitability
Play to Passion as Equally as Intellect.
Meaningful Beats Tactical Every time.
The Job of HCAHPS…
Understand Medications/Discharge
Responsiveness of Staff
Manage Pain
Quiet/Clean
Nurses
Physicians
Overall/Would you Recommend?
Understand Medications/Discharge
Decreased Anxiety = Increased Peace
Responsiveness of Staff
Presence
Manage Pain
Kindness. You Care. Humane.
Quiet/Clean
Place of Healing. I am Safe. Wellness.
Nurses
My Comforter and Advocate
Physicians
My “Rock” and Healer
Overall/Would You Recommend?
My Sanctuary
People Will Remember…
EJ’s Strawberry Shake…
Connect People to their “Strawberry Shake” Moment…it had to do with communicating, making a difference, presence, safety, teaching, listening, advocating, healing, creating peace out of chaos…
Connect People to their “Strawberry Shake” Moment…
Thank You For ALL That You Do…