Hc hospitality transformation improvement ti plan 01
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Transcript of Hc hospitality transformation improvement ti plan 01
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Hospitality
Human Resources & Quality Assurance
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for the “small and independent”
hotel, resort, boutique, b&b, club or restaurant
TIPlan a unique
solution
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Transformation
and
Improvement
Plan
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What you are about to see, is a new management tool I have developed for the “small and independent” hospitality operation!
Welcome
to TIPlan
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• Dear hospitality entrepreneur,
You can use TIPlan whenever you need to
improve your performance!
TIPlan touches every single department ;
We improve the entire property! Try it!
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• Potential vs Actual costs don’t match? • Service and Product complaints? • Erratic F&B costs – no controls? • High employee turnover? • Maintenance issues? • Poor GSI results? • Low occupancy ? • Minimal ROI ?
CALL TODAY +(504)9957-8605 USA: VoIP (786) 292-3141 NOW!
Emilio VARGAS
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Transformation happens every day,
everywhere!
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”… this capacity for ongoing change and transformation is the most salient feature of
our human nature”
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“Further Along the road less travelled” M. Scott Peck, M.D.
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Three, of the many forces, currently affecting
your hospitality business balance…
6 Client expectations
Human Resources Quality
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Be careful; lack of either force is very dangerous!
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80% of your unhappy Clients
will NOT complain;
simply, they will not
return!
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Hospitality industry
evolution, in 25 seconds!
next 3 slides
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Few hotels were available,
Very limited hospitality services,
Owners used to say : ”this is MY client”
And if I loose this client, another will come!
Hotel guest was considered a “captive market”
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Ferocious competition! Clients have many options You don’t “own” the Client… Clients are not abundant Clients need a pleasant experience!
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It doesn't matter if it is past or future;
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but “this” Objective is always present:
Your Clients must come back with the “buck”!
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How to reach the Objective?
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CHANGE ….. With Transformation and Improvement!
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Well, the only way is with CHANGE…
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HotelConsult
Proudly presents
Human Resources +
Quality Assurance
Seven actions in only 14 days!
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Transformation
Improvement
Plan
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1. Coaching owner/managers. 2. Quality Audit. 3. Creativity for troubleshooting.
4. Guest comment cards. 5. Staff satisfaction survey. 6. Training department heads.
7. Training line staff.
TIPlan
7 Actions
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COACHING owners & managers
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For 3 days we “walk the
property” with you,
sharing your daily routines.
we make observations,
and suggestions “how to”
improve your skills!
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Quality Audit Service & Product
From day one we evaluate Front & Back of the House, recording ALL non-conformities.
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We EVALUATE your property from the GUEST perspective! • Quality, • Value, • Facilities and • Service.
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After Coaching
and Audit are completed,
Non-conformities are detected,
We HELP with Creative solutions!
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Staff must be happy to deliver excellent Service!
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Survey results will guide us to Plans & Actions for improvement.
We measure their satisfaction level with your organization.
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To develop new skills or, To Research on a hospitality subject, This is the perfect method!
Five of your Supervisors
will attend the workshop
2 weeks, 2 days/wk.,
3 hours each day! 22
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ALL your staff will participate!
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5 consecutive days, 4 hours each day, we meet to correct the Negative behavior detected during the Audit!
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1. Coaching owner/managers. 2. Quality Audit. 3. Creativity for troubleshooting.
4. Guest comment cards. 5. Staff satisfaction survey. 6. Training department heads.
7. Training line staff.
TIPlan
7 Actions
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Quality is a commitment for everybody at ALL levels!
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Our Quote and Schedule
for your TIPlan will match your budget and available time!
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Management Advisory Services, Quality Control, Coaching, Training, Food and beverage for independent hotels, clubs and restaurants
Pre-opening Opening Remodel Kitchen design QA audits – service and product Executives Coaching for owners new-to-the-industry Conferences Seminars Workshops Marketing Plans
HotelConsult
Honduras: (504) 9957-8605 USA: (786) 292 3141 [email protected] www.hotelconsult.org Skype: emilio.vargas.hotelier Twitter: @hotelconsult
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"you can't improve what you don't measure“
W. Edwards Deming
"you can't manage what you don't measure“
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