Hbl complete report

Ayesha IftikharInternship Report

University of Agriculture Faisalabad.Master in commerce.

Semester 4th

COM-722

Internship Report on HBL

Executive Summary

The experience working at HBL was phenomenal & remarkable. It was a delightful saga & drive of

erudition that unquestionably cleared the perceptions of banking. Banking is a power that reckons and possesses the finest people in the

nation serving all the businesses. This learning was all about serving others in the best possible

approach.


AcknowledgementThanks to ALLAH Almighty for giving me

such a beautiful opportunity and enabling me to complete my project thanks to my loving parents and guardian who help me a lot every phase of my life. Encourage

me in the age of depression and sacrificed for my better future.

I am very thankful to Madam,SAHAR my supervisor. Who has helped me a lot in


finding an appropriate project and for her reviews, encouragements and support.

I am also thankful to the whole staff of Habib Bank Ltd for their demonstrative provision.

Table of contents.Contents: Page Number

Introduction and history……………………………………….. 5Branches of HBL…………………………………………………. 7Nationalization & Privatization……………………………….. 8Vision, Mission and Values…………………………….……….9BOARD OF DIRECTORS……………………………………11Management……………………………………………………...…13Awards……………………………………………………..….………15Internship Report on HBL

Departments…………………………………………………………16Products…………………………………………………………..…..17Services………………………………………………………………..18HBL Advances…………………………………………..….……..20SWOT Analysis……………………………………….……..……21Annual Audit report 2014………………………………….…..23Conclusions and recommendations……………….….…...25

Introduction and History.Habib Bank Limited


The Habib Bank Ltd is a leader in Pakistan's services industry. An

extensive network of 1425 domestic branches – the largest in

Pakistan and 55 international branches has enabled HBL to provide

comprehensive services that meet customer needs. This has ensured

thriving client relationships that form the backbone of the Bank's

operation.

• Today, HBL plays a central role in Pakistan's financial and economic development. It has come a long way from its modest beginnings in Mumbai on August 25, 1941 when it commenced operations with a fixed capital of 25,000 rupees.

• Quaid-E-Azam was 1st account holder.

Habib Bank has been a pioneer in providing innovative banking

services. These have included the installation of the first mainframe

computer in Pakistan followed by the first ATM and more recently,

internet banking facilities in almost 1425 domestic branches.

The Bank's towering presence in Pakistan's financial and commercial

life has remained unchanged over the decades. The strength of its

brand and image is symbolized by its prominent Head Office

building that has dominated Karachi's skyline for 35 Years.


Habib Bank plaza is located in Karachi.


• It has more than 1700 branches at domestic level

• 55 branches in 26 different countries U.K , U.S.A, Hong Kong etc

• Largest banking sector of Pakistan


Branches of HBL

Nationalization & Privatization

Nationalization of Bank Nationalization means transfer of any property or institution from the private to the ownership of state. It is defined as: “Nationalization is the process of bringing the assets of a company into the ownership of the state”

HBL was Nationalized in 1974 and it continue to Dominate the Commercial banking sector.

Privatization of Banks Privatization is the process of involving private sector in the ownership state owned enterprises. It is defined as: “Privatization is the denationalization of an industry, transferring from public to private ownership”

On February 26, 2003, Management control was handed over to Agha Khan Foundation, for buying the bulk of the shares.


Vision, Mission and Values


Vision. “Enabling people to advance confidence and success” Mission “To make our Investor(s) prosper, our staff excel and to create value for our stakeholders.” Values “Our values are based upon the fundamental principles that define our culture and are brought to life in our attitude and behavior. It is our values Internship Report on HBL

that make us unique and stem from five basic principles.”

BOARD OF DIRECTORS

SULTAN ALI ALLANA

(Chairman)

• AHMAD JAWAD (Director)

• MUSTAFA MALIK (Director)Internship Report on HBL

• SAJID ZAHID

(Director)

• MOEZ JAMAL

(Director)

• SIKANDAR MUSTAFA

(Director)

• R.ZAKIR MAHMOOD

(President & CEO)


Management: 1. R. ZAKIR MAHMOOD

President & CEO

2. SIMA KAMIL

Head-retail & consumer banking

3. AYAZ AHMED

Chief financial officer

4. JAMIL IQBAL

Chief Compliance officer

5. SALIM AMLANI

Group internal audit

6. TULU ISLAM

GM-BRANCH & TRADE OPERATIONS


7. NAUSHEEN AHMED

Company secretary & head legal

8. SOHAIL MALIK

Chief risk officer

9. NAUMAN K. DAR

Head-corporate & investment banking and

International banking

10. ABID SATTAR

Head-Global operations & learning and development

11. MUDASSIR H. KHAN

Chief information officer

12. ASLAM GADIT

Head-remedial assets

13. MIRZA SALEEM BAIG

HEAD-ISLAMIC banking

14. ALY MUSTANSIR

Head of marketing & brand management

15. M.SALAHUDDIN MANZOOR

Global treasurer


16. DR.RAZI AZMAT

Head Human Resources

17. FAIQ SADIQ

HEAD PAYMENT SERVICE

18. ABDUR RASHID AWAN

Business head-semi urban areas

19. AMAN AZIZ SIDDIQUI

RGM-GULF (USE, OMAN, BAHRAIN)


AWARDS 2008

• Best Bank in Pakistan• Most Innovative Market Award

2009• The Best Emerging Market Bank in Pakistan

• HBL Among Top 500 Global Financial Brands

2010• HBL wins Emerging Market Bank Award in Pakistan 2010. The

annual World Bank and IMF Meetings 2010 in Washington, D.C., HBL was presented with 2 awards: Best Bank Pakistan and Best Trade Finance Provider Pakistan. These awards were conferred on HBL in recognition of its achievements in product delivery and service quality in the markets where it operates.


DEPARTMENTS of HBL. Cash Department The cash department is the

most important department of the bank, it receives cash from the customer and then deposit it into the accounts of the customer and maintain their balances.

Bills and Remittances Department The main funtions of this department is to deal in following:

1.Outward bills for collection(OBC) 2.Inwards bills for collection(IBC)

Foreign Exchange Department The main function of this department is to facilitate the imports and exports by opening up of letter of credit the banks provide.

Credit Department The function of credit department is to lend money in the form of clean advances against promissory notes, as well as secured advances against tangible and marketable securities. The bankers prefer such securities that do not run the risk of general depreciation due to market fluctuations


PRODUCTS HBL provides 4 types of deposit accounts:

Current Accounts: HBL Freedom Account HBL Business Value Account Current Account Basic Banking Account

Savings Accounts :

HBL Value AccountPLS-Saving AccountDaily Munafa Account

Term Accounts:HBL Advantage AccountInvestment Plus Deposit

Foreign Currency Accounts:Foreign Currency Saving Account High Yield Foreign Currency Fixed Deposit


Servises ATM/ Visa Debit card. Cash withdrawal.

Account Balance Enquiry.

Funds Transfer.

Utility Bill Payment.

VISA Classic Debit Card VISA Master Debit Card

Cash Withdrawal Rs. 30,000 Cash Withdrawal Rs. 50,000

Purchase (Merchant) Rs. 150,000 Purchase (Merchant) Rs. 250,000

Funds Transfer Rs. 100,000 Funds Transfer Rs. 150,000

HBL offers 2 types of debit card with their different features given below:

All services offered through ATM can be availed using HBL Debit card

Upto 15% on leading restaurants.


Internet Banking Funds Transfer HBL Credit Card bill payment Cheque book Request Utility Bills payment

Mobile Banking Funds Transfer Utility Bills payment Account / Credit Card balances Account / Credit card statements

Phone Banking Balance inquiry Account information Stop cheque payment request Credit Card activation & de-activation


Credit Cards1. Gold card2. Green card.

Following given below are the available limits on credit cards by HBL.

Limits. GOLD card. GREEN card.Minimum. 150,000 20,000Maximum. 500,000 150,000

HBL ADVANCES :

Car loanHome loan Personal loanBanc assurance

1. Amaan: Retirement Plan2. Tabeer: Education & Marriage Plan


SWOT Analysis Strengths

NAME STRENTH (good will)WIDE RANGE OF SERVICESATM FACILITYBANK FOR ALL

Weaknesses: LESS TRAINED STAFFONLINE BANKINGMASTER CARDWIDE AREA TO HANDLELIMITED PERSONAL LOANADVERTISING CAMPAIGNSLACK OF INFORMATION TECHNOLOGYOVERLOAD WORKING ENVIRONMENT

OPPORTUNITIES COST REDUCTIONMASTER CARDS MPROVED PROMOTIONAL TECHNIQUESCOOPERATION WITH OTHER BANKS


THREATS DE - MOTIVED EMPLOYEES REDUCED AREA NETWORK/BANKINGOther private commercial bank with sound

profitability is also a threat to HBL e.g. UBL, Alfalfa, MCB etc.

For the 2 to 3 years, Pakistan is facing economic and political instability which is a big threat.

Foreign banks are flourishing in field of consumer financing.

Afghan war and terrorisms has an effect on the economy of Pakistan.

Increased regulations from state bank of Pakistan may affect its business.


Recommendations: Fresh graduates must be recruited, as

the combination of experience and fresh can produce better result and it will improve the efficiency of management

Banks different scheme must be convey to the targeted customers so that to have a reasonable share in market.

Mismanagement of resources must be avoided as much as possible as a decrease profit but discourage hard workers and honest employees.

Conclusions : HBL is clearly the first choice of

everyone who believes in qualitative approach of banking an environment of highly responsible people. Bank is enjoying a healthy market share and taste of good status in terms of its operative features support.


HBL is clearly the best bank operating in Pakistan. Corporate and commercial functions are distinguished features of HBL experiencing a good reputation and reasonable mark up with respect to prevailing market mark up with assurance of satisfaction and support. HBL has more customers as compare to other banks, if they given proper attention to every customer then in few years it will be the leading bank of the country.


Hbl complete report

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