Harvard Library UX Methods Workshop w/Matt Reidsma
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Transcript of Harvard Library UX Methods Workshop w/Matt Reidsma
![Page 1: Harvard Library UX Methods Workshop w/Matt Reidsma](https://reader033.fdocuments.in/reader033/viewer/2022042819/55ccc41ebb61ebba4b8b4703/html5/thumbnails/1.jpg)
MORNING WORKSHOP
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Survey & Usability DataMethods for Analyzing
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Workshop Overview
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Quick Review
Introduce Methods
Hands-On Practice
Report Out & Discussion
![Page 5: Harvard Library UX Methods Workshop w/Matt Reidsma](https://reader033.fdocuments.in/reader033/viewer/2022042819/55ccc41ebb61ebba4b8b4703/html5/thumbnails/5.jpg)
Provide a Structure
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affinity diagramingthe power of post-its.
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Large Data Sets • User Comments
• Usability Talk-Aloud Quotes
• Brainstorming Ideas
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One Idea = One Post-It
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Stick, Organize,
Prioritize
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Bonus Points for
White Board
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empathy mappingsee. say. think. feel.
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Diagram what people:•... say
•... do
•... think
•... feel
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Focus on the
Human Experience
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say think
feeldo
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Empathy map by Getting Better By Design: http://gettingbetterbydesign.com/2013/11/01/tools-empathy-maps/
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6-8-56-8 ideas. in 5 minutes. GO!
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Try It Out in Groups
• affinity diagramming
• empathy mapping
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Matthew Reidsma @mreidsma
Amy Deschenes @amyhannah
Thanks
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AFTERNOON WORKSHOP
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Space AssessmentsMethods for Conducting
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Workshop Overview
![Page 25: Harvard Library UX Methods Workshop w/Matt Reidsma](https://reader033.fdocuments.in/reader033/viewer/2022042819/55ccc41ebb61ebba4b8b4703/html5/thumbnails/25.jpg)
Quick Review
Introduce Methods
Hands-On Practice
Report Out & Discussion
![Page 26: Harvard Library UX Methods Workshop w/Matt Reidsma](https://reader033.fdocuments.in/reader033/viewer/2022042819/55ccc41ebb61ebba4b8b4703/html5/thumbnails/26.jpg)
Provide a Structure
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letter writingdear self-checkout machine, i hate you.
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Instead of asking
what users
like or dislike
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Researchers draw on
content, tone,
& wording
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Dear Back Room of the Gutman Cafe,
I don’t know if you have an actual name, but you are a fantastic place to get
work done. The chairs are much more comfortable than those in the rest of
the cafe space (there are actual seat pillows - ooh la la!) and I love that there
are two walls of windows. There’s even a patio I can enjoy on warmer days,
but the concrete patio wall are a bit ugly. The fireplace makes the room cozy,
but does it ever get turned on? And I like the ambience your bookshelves
add, but can I actually check out those books? Who knows. This room is one
of my favorite spots to hunker down and focus - I just wish you were bigger!
Fondly,
Amy
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cognitive mapsdraw what you remember.
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A mental model of the library
• Spatial: User perceptions
• Temporal: Importance
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6 minutes, 3 colors
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Photo by Donna Lanclos: http://www.donnalanclos.com/?p=21
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Photo by Donna Lanclos: http://www.donnalanclos.com/?p=21
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touchpoint toursshow me around.
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See things from their
point of view
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Try It Out in Groups
• letter writing
• cognitive maps
![Page 39: Harvard Library UX Methods Workshop w/Matt Reidsma](https://reader033.fdocuments.in/reader033/viewer/2022042819/55ccc41ebb61ebba4b8b4703/html5/thumbnails/39.jpg)
Matthew Reidsma @mreidsma
Amy Deschenes @amyhannah
Thanks