What is HRM? (Human Resource Management

• Recruitment & Selection

• Performance: Informed, training etc.

• Development

• The Macleod Report “Engaging for Success” in 2009 was very influential in HRM.

•Major finding: Involve employees in ‘Decision-making.’ Employee engagement or participation.

• Harrods took notice; EMPLOYEE TURNOVER in particular.

• IMPROVE EMPLOYEE ENGAGEMENT AND REDUCE EMPLOYEE TURNOVER.

• Cost to business- Recruitment, expertise, training.

• Harrods carried out its first employee survey.• Has become an important part of Harrods HRM• Create employee engagement and trust.

• 4 MAIN ELEMENTS:• Changing Organizational structure: hierarchy became flatter. More

responsibilities- job satisfaction.

• Changing leadership: Ground level workers in decision-making.

VISION BUILT BY SENIORS BUT MANAGED BY INDIVIDUAL PERSONAL LEADERSHIP.

•Improved Communications: Day- to day plans – miscommunication.

•Living the Brand values.