Hardwiring Student Success at Wytheville Community...

©2015 The Advisory Board Company • eab.com

Hardwiring Student Success at Wytheville Community College Kickoff on June 28, 2017

Student Success Collaborative Navigate

College and university members

1,100+

Research interviews per year

10,000

Course records in our student success analytic models

250M+

Student interactions

1.2B

Start with best

practices research

› Research Forums for presidents,

provosts, chief business officers, and key

academic and administrative leaders

› At the core of all we do

› Peer-tested best practices research

› Answers to the most pressing issues

Then hardwire those insights into

your organization using our

technology & services

Enrollment Management

Our Royall & Company division provides data-driven undergraduate and graduate solutions that target qualified prospective students; build relationships throughout the search, application, and yield process; and optimize financial aid resources.

Student Success

Members, including four- and two-year institutions, use the Student Success Collaborative™ combination of analytics, interaction and workflow technology, and consulting to support, retain and graduate more students.

Growth and Academic Operations

Our Academic Performance Solutions group partners with university academic and business leaders to help make smart resource trade-offs, improve academic efficiency, and grow academic program revenues.


3

Growing Our Service to Higher Education

State of EAB Today

Source: EAB Interviews and Analysis.

Serving 1300+ Leaders at 1000+ Institutions Across North America

Today’s Community College Executive Forum New Resources and Expanding Reach

Academic Affairs Forum

Business Affairs Forum

Student Affairs Forum

Community College Executive Forum

Continuing & Online Education Forum

Advancement Forum

Researchers with Laser Focus on Community College Strategic Challenges

145 Member Colleges

Best-Practice Initiatives 25+

IT Forum

Facilities Forum

Enrollment Management Forum

15+

Performance Technologies

Student Success Collaborative

Spend Collaborative

Campus Collaborative

Navigate Collaborative

Guide Collaborative


ROAD MAP

1

2

3

4

4

Defining the Problem

Why the Student Success Collaborative?

Navigate Demonstration

Next Steps at Wytheville Community College


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9.2% Decrease in state funding per student, 2007 - 2012

50+% Loss of student enrollment from application to first day of classes

3.8 Years Average time to associates degree for full-time community college students

A Public Crisis of Confidence

Feels Like the Stakes Have Never Been Higher

Intense Pressure to Improve Coming From All Sides

Sources: Complete College America, EAB Research and Insights,

Increased Oversight from Governments

National Decline in Enrollment

Lack of Insight Value of Higher

Education

Concern for the Achievement

Gap

Moral Imperative to Fulfill Our Promise

Public Scrutiny Over Job

Placement Outcomes

External Pressures

Internal Pressures


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Market share down to 38% in response to rise of for-profits and market-driven non-profits

Market share hovered between 40–44%, running countercyclical to economic trends

2002

44%

2013

38%

36%

40%

44%

48%

1980 1984 1988 1992 1996 2000 2004 2008 2012

Community Colleges Losing Market Share Irrespective of Economy

Source: National Center for Education Statistics, “Digest of Education Statistics,” 2014; National Bureau of Economic Research, “US Business Cycle Expansions and Contractions,” 2012; EAB interviews and analysis.

Not Just a Cyclical Trend

Percentage of U.S. Undergraduates Enrolled in Two-Year Sector, 1980–2013

Share of Total Enrollments in Decline Since 2002

Today’s Landscape Yesterday’s Landscape Today’s Landscape

Market share falling in response to competition from for-profits and market-driven non-profits

Yesterday’s Landscape

Market share hovered between 40–44%, running countercyclical to economic trends

Recession

0%


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Graduate Rates Stagnate Despite Investments in Completion

Many Approaches Falling Short

Source: National Student Clearinghouse, Signature Report 2014; EAB Interviews and Analysis.

Not flexible enough for all students to benefit when work schedules or life priorities interfere

Too late to make a difference for students after financial aid has been spent

Not designed with the end user in mind, so staff remain the primary beneficiary

Not able to keep pace with growing risk profile of student body

Tested Interventions Still Not Moving the Dial

Early Alert Systems

Degree Audits

Full-Time Status Focus

Additional Support Staff

$0

$2

$4

$6

$8

$10

$12

$14

2004 2006 2008 2010 2012

29% 28% 28% 26% 26% 26% 27% 27% 27%

Student Success

Investments

Community College Graduation Rates Against Millions Spent


ROAD MAP

1

2

3

4

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Defining the Problem

Why the Student Success Collaborative?

Navigate Demonstration

Next Steps at Wytheville Community College


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Enrollment Pain Points Audit Reveals Complex Web of Services Before Day 1

n=156 two-year colleges reporting application data. Source: Thomas D. Snyder, “Digest of Education Statistics 2010”, U.S. Department of Education, NCES2011-015 (accessed: March 2015); EAB interviews and analysis.

65+ Two-year colleges visited and observed between 2013-2015

20 States visited across the country, both rural and urban

600 Hours of observation for secret shopping, student interviews

1 in 6 First term drop out due to scheduling conflicts

Wrong-Fit Schedule 3

38% Students reporting advising needs met

Lack of Personalized Guidance

4

2.5x Odds of attrition without academic plan

Poor Academic Planning 2

50%+ CC applicants lost before Day 1 of class1

Off-Track Onboarding 1

Student Onboarding Akin to “Chutes & Ladders”

Learning By Doing Our Experiences Applying

to Community College


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Students Fall Through the Cracks of a Complex Onboarding Process

Missing an Opportunity to Get Ahead of the Problem

Source: Matthew Dixon, Nick Toman, and Rick Delisi, “The Effortless Experience: Conquering the New Battleground for Customer Loyalty,” Corporate Executive Board, 2013 ; EAB interviews and analysis.

Unexplained Delays slow movement from step to step

Generic Information given to students with diverse needs

Confusing Terminology makes intake even more intimidating

Countless Transfers between departments to answer inquiries

Primary Obstacles Impeding New Students

Lessons from Adopting the Student Perspective

Apply to College

Accepted Advising Center

Testing Center

Financial Aid

Orientation

Register Payment Center

Parking Services

Student Services

Day 1 of Classes


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Students Spending Too Much Time (and Money) to Finish

Poor Academic Planning By Students

Sources: Complete College America, EAB Interviews

30

60

64

79

Cert.

AA/AAS

Credits Earned at Completion

Expected Actual

Average Time to Associates Degree

2.0 years (full-time)

3.8 years (full-time)

5.0 years (part-time)

Expected Actual

53%

37%

21%

Taking Revelant Classesin Year One

Taking Revelant Classesin Year Two

Taking Relevant Classesin Year Three

Year 5 Outcomes by Start of Progress Towards Credential (% Completed Program or Transferred)

n = 11,328 Students


13

New Students Enter College Exhibiting Historically Risky Profiles

Odds Against Them

Source: “Matter of Degrees: Promising Practices for Community College Student Success,” Center for Community College Student Engagement, 2012; “Community College Fast Facts,” American Association of Community Colleges, 2015; EAB interviews and analysis.

Snapshot of Community College Students¹

Employed

Work at least part-time while taking college classes

74% Family Duties

33% Care for family dependents at least one hour per week

First-Generation

36% First in their families to attend college

Low-Income

72% Apply for financial aid to cover college expenses

Not taking correct classes

Hard to schedule classes and work

Overwhelmed

“I’m not smart enough”

“I’ll work more hours”

“My family needs me”

At-Risk Student

Unclear Path to Outcome

1) n= 318,391; n=116,067


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Even the Best Efforts Siloed by Technology and Limited by Lack of Data

Students Are Navigating Disconnected Services

Advising

Career Counseling

Student Affairs

Faculty Engagement

Financial Aid Tutoring

Student Services on Campus Graduation Orientation


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Progressive Offices Extending Their Efforts to Become More Strategic

Advisors Are Asked to Do Even More

Traditional Advising

Growing Portfolio of Advisors Responsibilities but Critical to Student Success

Emerging Trends

Past Future

Extended Responsibilities

Course Planning First- Year

Orientation

Study/Skills Coaching

Financial Aid Advising

First-Year Seminars

Career Counseling

Personal Coaching

Holistic Advising

Transfer Onboarding

Co-curricular Engagement

Early Alert Response

Major Guidance


17 Driving Results from Application to Attainment

Customized Academic Plan

Reduce Non- Productive Credits

Enable intelligently designed degree plans updated term over term

Personalized Guidance at Scale

Increase Student Persistence

Best-Fit Student Schedule

Reduce Attrition from Life Factors

Create a schedule that accounts for obligations, allowing balance in priorities

Guided Onboarding

Enable informed program choice and connect students with right resources

Prevent Early Enrollment Leakage

Direct resources before difficulties arise, encouraging service usage

Vanguard Community College

Charlotte Lopez

• Latina

• 19 Years Old

• First Generation

Academics Life Outside of School

• Declares Nursing Major

• Needs 2 Levels of Developmental Math

• Works 40+ hours/week

• Cares for Younger Siblings

Four Pillars of the Student Success Collaborative - Navigate

©2015 The Advisory Board Company 1 eab.com

Opportunity Assessment Agenda - Wytheville

Schedule July 24th

Time Session Goals

11:30am – 12:30pm Report Findings Present insights from process mapping onsite, opportunities, and recommendations EAB Team

12:30pm – 1:00pm All Hands High level overview of Navigate site, Box folder, configurations EAB Team

1:00pm – 2:15pm Build Team Breakout 1 & 2 Deep dive with Onboarding and Academic Planning teams

EAB Team, Build Teams

15 minute break

2:30pm – 3:45pm Build Team Breakout 3 & 4 Deep dive with Advising and Communications teams

EAB Team, Build Teams

15 Minute Break

4:00pm – 4:30pm Debrief Wrap-up onsite, discuss outstanding issues to resolve, and review next steps EAB Team

Suggested Room Requirements for Each Session

All Sessions

Projection, Internet Access

Markers, Process Mapping Paper (‘butcher’ type roll of paper)

Additional Considerations

Room Configuration

Except in the case of very large groups, we prefer conference-style rooms where

everyone is able to face one another. For the process mapping sessions, rooms with

large whiteboards are ideal otherwise spaces where process mapping paper can be

placed on the walls.

Student Success Collaborative Navigate

Planning Guidance

WCC Navigate Team

program sponsor - Dr. Dean Sprinkle program owner - Dr. Lorri Huffard

Onboarding members:April MullinsZendell HarmonSteve MillerAlicia ThomasBridget PrestonMartha Winesett

Academic Planning:Jacob SurrattJamie EdwardsKaren AlexanderJulie Jackson-KingKarla YatesTracy McAfee

Student Services:Tim WestRenee ThomasMary Beth GallagherCharlotte MoweryKelli MusickColene Kilgore

Communication:Jill RossKenneth AkersRhonda Catron-WoodShawn McReynoldsKent GlindemannCindy Kincer

WythevilleCCProcessMaps1.ONBOARDING

2.IDEAL–Memberinprocessofoutlining;InterestedinmodelingafterSaltLakeCommunityCollege

3.ADVISING

4.TECHECOSYSTEM–capturedhardcopy

FollowUp:

• IdentifyBuildTeamLeaders• HoldfirstcallwithDr.HuffardandDr.Sprinkleon7/6• MegantosendOAagendaweekof7/10• Wythevilleteamtoworkonoutliningidealonboardingprocess

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