Hardwiring Student Success at Middlesex Community College Our Royall & Company division provides...

download Hardwiring Student Success at Middlesex Community College Our Royall & Company division provides data-driven

of 17

  • date post

    21-Jul-2020
  • Category

    Documents

  • view

    0
  • download

    0

Embed Size (px)

Transcript of Hardwiring Student Success at Middlesex Community College Our Royall & Company division provides...

  • ©2015 The Advisory Board Company • eab.com

    Hardwiring Student Success at Middlesex Community College November 2017

    Student Success Collaborative Navigate

  • College and university members

    1,100+ Research interviews per year

    10,000 Course records in our student success analytic models

    250M+ Student interactions

    1.2B

    Start with best

    practices research

    › Research Forums for presidents,

    provosts, chief business officers, and key

    academic and administrative leaders

    › At the core of all we do

    › Peer-tested best practices research

    › Answers to the most pressing issues

    Then hardwire those insights into

    your organization using our

    technology & services

    Enrollment Management

    Our Royall & Company division provides data-driven undergraduate and graduate solutions that target qualified prospective students; build relationships throughout the search, application, and yield process; and optimize financial aid resources.

    Student Success

    Members, including four- and two-year institutions, use the Student Success Collaborative™ combination of analytics, interaction and workflow technology, and consulting to support, retain and graduate more students.

    Growth and Academic Operations

    Our Academic Performance Solutions group partners with university academic and business leaders to help make smart resource trade-offs, improve academic efficiency, and grow academic program revenues.

  • ©2015 The Advisory Board Company • eab.com

    3

    Growing Our Service to Higher Education

    State of EAB Today

    Source: EAB Interviews and Analysis.

    Serving 1300+ Leaders at 1000+ Institutions Across North America

    Today’s Community College Executive Forum New Resources and Expanding Reach

    Academic Affairs Forum

    Business Affairs Forum

    Student Affairs Forum

    Community College Executive Forum

    Continuing & Online Education Forum

    Advancement Forum

    Researchers with Laser Focus on Community College Strategic Challenges

    145 Member Colleges

    Best-Practice Initiatives 25+

    IT Forum

    Facilities Forum

    Enrollment Management Forum

    15+

    Performance Technologies

    Student Success Collaborative

    Spend Collaborative

    Campus Collaborative

    Navigate Collaborative

    Guide Collaborative

  • ©2015 The Advisory Board Company • eab.com

    ROAD MAP

    1

    2

    3

    4

    4

    Defining the Problem

    Why the Student Success Collaborative?

    Navigate Demonstration

    Next Steps at MCC

  • ©2015 The Advisory Board Company • eab.com

    5

    9.2% Decrease in state funding per student, 2007 - 2012

    50+% Loss of student enrollment from application to first day of classes

    3.8 Years Average time to associates degree for full-time community college students

    A Public Crisis of Confidence

    Feels Like the Stakes Have Never Been Higher

    Intense Pressure to Improve Coming From All Sides

    Sources: Complete College America, EAB Research and Insights,

    Increased Oversight from Governments

    National Decline in Enrollment

    Lack of Insight Value of Higher

    Education

    Concern for the Achievement

    Gap

    Moral Imperative to Fulfill Our Promise

    Public Scrutiny Over Job Placement Outcomes

    External Pressures

    Internal Pressures

  • ©2015 The Advisory Board Company • eab.com

    6

    Market share down to 38% in response to rise of for-profits and market-driven non-profits

    Market share hovered between 40–44%, running countercyclical to economic trends

    2002

    44%

    2013

    38%

    36%

    40%

    44%

    48%

    1980 1984 1988 1992 1996 2000 2004 2008 2012

    Community Colleges Losing Market Share Irrespective of Economy

    Source: National Center for Education Statistics, “Digest of Education Statistics,” 2014; National Bureau of Economic Research, “US Business Cycle Expansions and Contractions,” 2012; EAB interviews and analysis.

    Not Just a Cyclical Trend

    Percentage of U.S. Undergraduates Enrolled in Two-Year Sector, 1980–2013

    Share of Total Enrollments in Decline Since 2002

    Today’s LandscapeYesterday’s Landscape Today’s Landscape

    Market share falling in response to competition from for-profits and market-driven non-profits

    Yesterday’s Landscape

    Market share hovered between 40–44%, running countercyclical to economic trends

    Recession

    0%

  • ©2015 The Advisory Board Company • eab.com

    7

    Graduate Rates Stagnate Despite Investments in Completion

    Many Approaches Falling Short

    Source: National Student Clearinghouse, Signature Report 2014; EAB Interviews and Analysis.

    Not flexible enough for all students to benefit when work schedules or life priorities interfere

    Too late to make a difference for students after financial aid has been spent

    Not designed with the end user in mind, so staff remain the primary beneficiary

    Not able to keep pace with growing risk profile of student body

    Tested Interventions Still Not Moving the Dial

    Early Alert Systems

    Degree Audits

    Full-Time Status Focus

    Additional Support Staff

    $0

    $2

    $4

    $6

    $8

    $10

    $12

    $14

    2004 2006 2008 2010 2012

    29% 28% 28% 26% 26% 26% 27% 27% 27%

    Student Success

    Investments

    Community College Graduation Rates Against Millions Spent

  • ©2015 The Advisory Board Company • eab.com

    ROAD MAP

    1

    2

    3

    4

    8

    Defining the Problem

    Why the Student Success Collaborative?

    Navigate Demonstration

    Next Steps at MCC

  • ©2015 The Advisory Board Company • eab.com

    9

    Enrollment Pain Points Audit Reveals Complex Web of Services Before Day 1

    n=156 two-year colleges reporting application data. Source: Thomas D. Snyder, “Digest of Education Statistics 2010”, U.S. Department of Education, NCES2011-015 (accessed: March 2015); EAB interviews and analysis.

    65+ Two-year colleges visited and observed between 2013-2015

    20 States visited across the country, both rural and urban

    600 Hours of observation for secret shopping, student interviews

    1 in 6 First term drop out due to scheduling conflicts

    Wrong-Fit Schedule 3

    38% Students reporting advising needs met

    Lack of Personalized Guidance

    4

    2.5x Odds of attrition without academic plan

    Poor Academic Planning 2

    50%+ CC applicants lost before Day 1 of class1

    Off-Track Onboarding 1

    Student Onboarding Akin to “Chutes & Ladders”

    Learning By Doing Our Experiences Applying

    to Community College

  • ©2015 The Advisory Board Company • eab.com

    10

    Students Fall Through the Cracks of a Complex Onboarding Process

    Missing an Opportunity to Get Ahead of the Problem

    Source: Matthew Dixon, Nick Toman, and Rick Delisi, “The Effortless Experience: Conquering the New Battleground for Customer Loyalty,” Corporate Executive Board, 2013 ; EAB interviews and analysis.

    Unexplained Delays slow movement from step to step

    Generic Information given to students with diverse needs

    Confusing Terminology makes intake even more intimidating

    Countless Transfers between departments to answer inquiries

    Primary Obstacles Impeding New Students

    Lessons from Adopting the Student Perspective

    Apply to College

    Accepted Advising Center

    Testing Center

    Financial Aid

    Orientation

    Register Payment Center

    Parking Services

    Student Services

    Day 1 of Classes

  • ©2015 The Advisory Board Company • eab.com

    11

    Students Spending Too Much Time (and Money) to Finish

    Poor Academic Planning By Students

    Sources: Complete College America, EAB Interviews

    30

    60

    64

    79

    Cert.

    AA/AAS

    Credits Earned at Completion

    Expected Actual

    Average Time to Associates Degree

    2.0 years (full-time)

    3.8 years (full-time)

    5.0 years (part-time)

    Expected Actual

    53%

    37%

    21%

    Taking Revelant Classes in Year One

    Taking Revelant Classes in Year Two

    Taking Relevant Classes in Year Three

    Year 5 Outcomes by Start of Progress Towards Credential (% Completed Program or Transferred)

    n = 11,328 Students

  • ©2015 The Advisory Board Company • eab.com

    12

    New Students Enter College Exhibiting Historically Risky Profiles

    Odds Against Them

    Source: “Matter of Degrees: Promising Practices for Community College Student Success,” Center for Community College Student Engagement, 2012; “Community College Fast Facts,” American Association of Community Colleges, 2015; EAB interviews and analysis.

    Snapshot of Community College Students¹

    Employed

    Work at least part- time while taking c