Hardware/Software Specifications...Hardware/Software Specifications | 5 Virtual Servers Covetrus...

855-478-7920 | 304 Ohio St. | Oshkosh, WI 54902 Revised June 18, 2019

Hardware/Software Specifications

Hardware/Software Specifications | 2

Table of ContentsServer Specifications .........................................................................................................3

Standard Specifications for all Servers ................................................................3

SATA RAID / Terminal Server 12-25 Workstations ............................................3

Server for 25+ Workstations ..................................................................................3

Virtual Servers ....................................................................................................................4

Virtual Host Server ...................................................................................................4

Terminal Server VM up to 30 Users Max .............................................................5

SQL Server .................................................................................................................5

Hosted Server Solution .....................................................................................................5

Internet Information ................................................................................................5

Point-to-Point VPN ...................................................................................................6

Virtual Server Performance Considerations ........................................................7

More Information .....................................................................................................7

Server Operating Systems Compatibility ......................................................................8

Operating Systems Recommended for Different Environments .....................8

Operating System Versions for ImproMed Software ........................................8

Workstation Specifications ........................................................................................... 10

Workstation Operating Systems Compatibility ......................................................... 11

Microsoft SQL .................................................................................................................. 12

Networking Specifications ............................................................................................ 13

Additional Hardware Specifications ............................................................................ 14

Software Specifications ................................................................................................. 15

Appendix A: Hardware Worksheet .............................................................................. 16


Appendix B: Advantage+ Minimum Requirements .................................................... 19

Appendix C: DVM Manager Minimum Requirements .............................................. 20

Appendix D: Enterprise Edition Specifications .......................................................... 21

Network Recommendations ............................................................................... 22


Server Specifications

Standard Specifications for all ServersProcessor: Core i5 3.0 GHz or higher

Drives:500 Gigabyte (7200 K RPM) Hard Drive SATA1 Terabyte (7200 K RPM) Hard Drive SATADVD-ROM Drive

Display: 19” LCD Flat Panel

Memory: 16 GB of RAM

Adapters: Built-in Video and Gigabit Network Cards

Power Supply: 500 Watts or higher

Operating System: Windows Server (see “Server Operating Systems Compatibility”)

Input Devices: USB Keyboard & Mouse

Battery Backup: 600 Watts / 1000 VA, Input 120V / Output 120V , Interface Port USB

SATA RAID / Terminal Server 12-25 WorkstationsProcessor: Xeon Quad Core 2.5+ GHz or higher

Memory: 16-32 GB RAM

Drives: (4) 500 GB SATA Hard Drives in RAID 5

Adapters:SATA RAID Controller Dedicated Video and 10/100/1000 Network CardsVideo Acceleration Support necessary for Terminal Servers

Battery Backup: 865 Watts / 1500 VA, Input 120V / Output 120V, Extended runtime model

Server for 25+ WorkstationsPlease call ImproMed Sales for recommendations on a server for a large scale deployment.

Click each link for minimum requirements for “Appendix B: Advantage+ Minimum Requirements” and “Appendix C: DVM Manager Minimum Requirements”, “Appendix D: Enterprise Edition Specifications”.


Virtual ServersCovetrus standard recommendations remain that, for performance and troubleshooting purposes, it is best practice for the SQL database server to be a metal server as there are less variables which can affect performance in a physical unit versus a virtual software-based emulated server.

Before proceeding with setting up a virtual and hosted server for your business, you must comply with the following:

{ You must have a local IT that supports cloud/virtual servers.

{ Your system must be evaluated by Covetrus | ImproMed.

Virtual Host ServerProcessor: Xeon Quad Core 2.5+ GHz or higher

Memory: 32 GB of RAM

Drives: RAID 5, 10, or SAN with 500 GB minimum capacity

Adapters: Video Accelerator supported and Gigabit Network Cards are 1 per SQL VM or 1 per 2 RDS VM.

Power Supply: Dual power supply recommended



Battery Backup: 1500 VA

SQL Version: Refer to “Microsoft SQL”

RDP Access: ImproMed Customer Support must have RDP access to the host server with Administrator rights

These are the minimum specifications for the Virtual Host Server. As users are added these specifications will need to be scaled to match.

For performance and troubleshooting purposes, ImproMed recommends the SQL database server to be a metal server. Performance in a physical unit versus a virtual software-based emulated server is far superior.


Terminal Server VM up to 30 Users MaxProcessor: Minimum of 4 Cores assigned to VM

Memory: 24 GB RAM

Drives: 100GB VHD minimum

Operating System: Windows 2008 R2 Standard or Higher

SQL ServerProcessor: Minimum of 4 Cores assigned to VM

Memory: 24 GB RAM

Drives:

Acceptable - Single Fixed Disk VHD or VHDx format.Better - Fixed Disk VHD(x) for OS a separate Fixed Disk VHD(x) for dataBest - Fixed Disk VHD(x) for OS and Direct Connect Physical drive for Data

Operating System: Windows 2008 R2 Standard or Higher

SQL Version: Refer to “Microsoft SQL”

Hosted Server Solution

Internet InformationType: Business Class

Speed:Minimum upload at host for 10 remote desktop connections is 3 mbps. For each additional 4 remote connections, add an additional 512 kbps. Remote location download speed is a minimum 10 mbps.

Networking Requirements:

1. Hardware/point-to-point VPN2. Print Servers for all printers3. Proper DNS resolution across VPN

Configuration Notes: { Verify the servers used in the data center can access one another. { ImproMed Customer Support will require an administrative desktop login for each server. { Printers should be installed on the Terminal Server at the data center over the VPN. { VHD size for virtual or data center servers should be at least 100GB:

{ 30GB for OS plus 20GB Shares and growth plus 5 x initial DB size (DB + IBU {2 x DB} plus Replication snapshot {1 x DB size} plus DB Growth estimate {1 x DB Size}).


{ VHD that can be scaled should start at this and be increased dynamically as needed.

Below are the advantages and disadvantages for a hosted server.

Advantages:

{ Data is located off-site to prevent failure due to in-hospital issues.

{ Virtual systems are “scalable” and easily upgraded if the host setup has enough resources to spare.

{ Office staff is not needed to do maintenance on the server.

{ Dedicated server support team (24/7 Support of the connection to this system is required).

{ Updates are faster as RDP will be needed for connections; therefore, fewer stations will need client applications updated.

Disadvantages:

{ Loss of internet connection means loss of access to data and ability to do business.

{ An off-site server will not be supported opening Software locally on the stations. It has to be over RDP.

{ Owners are not in possession or control of their data/server.

{ You are leasing server space and required software, if provided, by the cloud service; you own nothing.

{ NO local access to backups. If a copy of your data is needed, you have wait for it to be uploaded and/or downloaded to a place where it can be accessed.

{ Physical security of your client’s information is no longer in the owner’s hands; you have to rely on the service hired to ensure security of personal information.

{ Limits the amount of support ImproMed is able to provide.

{ COST - For the redundant setup a data center typically provides, (duplicating servers across states and time zones) most offices cannot justify the cost.

{ The backup solution will need to be reviewed with ImproMed prior to the installation.

Multi-Site/Multi-Practice

{ Covetrus will not support running PIMS locally on a computer when the server is in another physical location (i.e. over a VPN).

{ Connection Speeds - Typically performance issues with RDP are a result of insufficient UPLOAD speeds at the offices.

Point-to-Point VPNCovetrus recommends the use of Point-to-Point VPN between the server and the local office.

{ This will help with printer connection.

{ This helps with paperless/paper-light setups for scanned files and share access.

{ Proper DNS resolution across VPN includes the ability for computers at the remote location to resolve the server name to IP address at the hosted location.

{ Needed for all integrations including labs, lab requests, DICOM, etc.


Virtual Server Performance Considerations { The following information is taken from: http://social.technet.microsoft.com/Forums/en-US/

winserverhyperv/thread/c7ea065f-74ba-46c5-af32-2b7e93f25191

{ Disk I/O Performance.

{ Variable size VHD is slowest.

{ Physical disks are recommended to be passed through to a VM, when the needed size of the disk exceeds the current VHD limit of 2TB (This limit is about to be pushed up to 16TB using new VHDX format in Hyper-V included in upcoming Windows Server “8”) or if the VM is, for example, a SQL server with heavy load which requires direct disk access due to high disk I/O.

{ With Windows Server 2008 R2, fixed VHD performances has raised, and benchmark and test results show that they offer almost similar results in read, and physical disks are better than fixed VHD in write.

{ The theory of “Virtual SQL Servers” would be VHD for OS (fixed disk Size) plus a physical disk (or RAID array) captured by the VM to use for the data/shares and high I/O items.

{ Capture of raw hardware items into VM provides best performance overall.

{ Network stability asks for a dedicated NIC for SQL Server, not a shared Virtual switch.

{ Enabling 3d Acceleration on Virtual Graphics Processor will stabilize performance in the Software.

More InformationFor more information about deploying a virtual SQL Server, refer to the article per the link provided:

http://www.brentozar.com/archive/2011/05/keys-deploying-sql-server-on-vmware/

http://social.technet.microsoft.com/Forums/en-US/winserverhyperv/thread/c7ea065f-74ba-46c5-af32-2b7e93f25191

http://social.technet.microsoft.com/Forums/en-US/winserverhyperv/thread/c7ea065f-74ba-46c5-af32-2b7e93f25191

http://www.brentozar.com/archive/2011/05/keys-deploying-sql-server-on-vmware/


Server Operating Systems CompatibilityLegend Compatible Incompatible

Operating Systems Recommended for Different Environments

Operating System Versions

Server Environments

Non-Dedicated Servers Standard Servers Terminal Servers Virtual Hosted

ServersWindows 7 BusinessWindows 8.1 ProfessionalWindows 10 ProfessionalWindows 2008 R2Windows 2011 SBSWindows 2012Windows 2012 R2Windows 2016Windows 2019

Operating System Versions for ImproMed Software

ImproMed Versions

Windows Server

2008 R2 2011 SBS 2012 2012 R2 2016 2019

3.5 - 4.1 (Infinity)4.2 - 4.6 (Infinity)4.7 - 5.0 (Infinity)5.1 (Infinity)5.2 (Infinity)6.0 (ImproMed)and Higher


ImproMed Equine Versions

Windows Server

2008 R2 2011 SBS 2012 2012 R2 2016 2019

3.0 (Triple Crown)3.2 (Triple Crown)6.0 (ImproMed Equine)and Higher

Advantage+ Versions

Windows Server

2008 R2 2011 SBS 2012 2012 R2 2016 2019

30.335 and higherVetech Advantage25.334 and older

DVM Manager Versions 2008 R2 2011 SBS 2012 2012 R2 2016 2019

5.05.15.2.5300 and higher

If a version of an Operating System is not listed, ImproMed Softwares does NOT support it.


Workstation SpecificationsStandard Workstations

Processor: Intel Core i5 2.5 GHz or higherMemory: 8 GB RAM (minimum)

Drives:500 GB (7200 K RPM) Hard Drive SATADVD-ROM Drive

Display: 19” LCD Flat PanelPower Supply: Needs to be appropriate for the device being used

Adapters:Built-in Video and Gigabit Network CardsWireless “N” Adapter

Input Devices: Keyboard & Mouse (built-in / USB)Battery Backup: 257 Watts / 450 VA, Input 120V / Output 120V , Interface Port USB

ImproMed recommends these components as a minimum specification. Adding additional memory can prepare the practice for future releases.

Tablet PC / Laptop / NotebookProcessor: Intel Core i5 1.33GHz or higher

Memory: 8 GB RAM (minimum)Drives: 250 GB Hard Drive

Tablet PC Display: 12.1” ScreenLaptop Display: 15.4” TFT XGA Display Wide Screen

Docking Station: Docking Station, USB Keyboard & MouseMobile Edition (ImproMed and ImproMed Equine) Tablet PC / Laptop / Notebook

Processor: Intel Core i5 1.33GHz or higherMemory: 8 GB RAM (minimum)

Drives: 256 GB SSD / 500 GB SATA Hard Drive Tablet PC Display: 12.1” Screen

Laptop Display: 15.4” TFT XGA Display Wide ScreenDocking Station: Docking Station, USB Keyboard & Mouse

Thin ClientTerminal: Wyse C30LE

Ports:(4) USB Ports(1) Serial Ports

Smart Devices (iPads and Tabs) - Terminal Services OnlyApps: Remote Desktop Client (supports a terminal server environment)

Adapters: Built-in WirelessDisplay: 10” Touch Screen or larger


Workstation Operating Systems Compatibility

Legend Compatible Incompatible

ImproMed Versions Windows 7 Professional

Windows 8.1 Professional

Windows 10 Professional

3.5 - 4.1 (Infinity)4.2 - 5.1 (Infinity)5.2 (Infinity)6.0 (ImproMed)and Higher

ImproMed Equine Versions Windows 7

ProfessionalWindows 8.1 Professional


3.0 (Triple Crown)3.2 (Triple Crown)6.0 (ImproMed Equine)and Higher

Advantage+ Versions Windows 7 Professional



30.335 - 30.40030.402 and higher

DVM Manager Versions Windows 7 Professional



5.05.15.25.2.5300 and higher

If a version of Operating System is not listed, the ImproMed Softwares do NOT support it.


Microsoft SQLAs a Microsoft® Gold Independent Software Vendor, Covetrus, Inc. has the rights to distribute Microsoft® SQL Server® products at a reduced cost to its customers. Microsoft SQL Server, once installed, becomes an integrated component of the Microsoft operating system. To insure the integrity of the program, the Software must have its own SQL instance. Because of this close integration there exists the possibility of conflicts and the need to troubleshoot and repair certain aspects of the operating system. Below we have included tables that show what versions of SQL Server are compatible with Software and Operating Systems. Legend Compatible Incompatible

Software Versions2008 R2 2012 2014 2016

Infinity 4.6 and olderInfinity 4.7 - 4.8Infinity 5.0Infinity 5.1Infinity 5.2ImproMed 6.0 and Higher SP1

Triple Crown 3.0 Triple Crown 3.2ImproMed Equine 6.0 and Higher SP1

Advantage+ 30.360 and olderAdvantage+ 30.375Advantage+ 30.402 and higherDVM Manager 5.1DVM Manager 5.2.5300 and higher

All SQL versions listed are standard and above. ImproMed and ImproMed Equine are not supported using Any SQL Express release.

In the table below, the service pack numbers correspond to the Operating System, not the SQL service packs. After installing any SQL, please make sure to install any available service packs.

Operating System Versions2008 R2 2012 2014 2016

Windows 2008 R2 ServerWindows 7 ProfessionalWindows 8.1 Professional

Windows 2012 Server and 2012 R2Slipstream

2008SP3 install required

Windows 10 ProfessionalWindows Server 2016


Networking Specifications

Switches

Gigabit switch along with Cat 5e or Cat 6 cables. Make sure you have enough ports on your switch to support all computers, routers, printers, and print servers.

Routers

Industry standard routers along with a Cat 5e or Cat 6 cable. If multiple locations are being used, please use VPN Routers.

Wireless

Wireless RouterWireless capability depends on the practice environment. X-Ray machines, cordless phones, and walls can affect the performance of these products. Please use the standards for a 802.11N Network.

Wireless Antenna

Wireless Access Point

Covetrus does not support or recommend any Desktop workstations using Wireless connections.


Additional Hardware Specifications

BackupsWe recommend three external USB hard drives: one daily (data backup), two weekly (complete system backup). One of the weekly backups should be taken off premise. EverSafe Backup Software can only be purchased through ImproMed.

Document PrintersBusiness grade printers with driver support for Windows Server Operating Systems. ImproMed and ImproMed Equine work best when using PCL based drivers.

Print ServersUse Print Servers when possible so printers are directly connected to the workstations using them. If the Print Server is NOT built into the printer, please ensure the printer functions can be supported using a print server by checking with the printer manufacturer (i.e. DYMO printers do not work with most common USB print servers because of their power save feature).


Label PrintersOperating System Versions

ImproMed ImproMed Equine Advantage+ DVM Manager

Zebra ZD410DYMO 450 PreferredPetDetect (TSP700II)

ID Cards P310, SD260, SP35

P310, SD260, SP35 Fargo C11

If any label printer is selected outside of the above models, additional charges for label formats and testing may occur.

Bar Code Scanner with Stand

Hand held or hands free operation, used for point-of-sale, document processing, inventory control,

and card reading

650 nanometer laser reader, long range, and short range capability

Cash DrawerSerial Only. Requires a serial cable between the computer and cash drawer.

ScannersDirect to PDF, for example, either the FUJITSU Scansnap iX500 and S1300i.


Software Specifications

Word Processor

Microsoft® Office 2010 MS SBE (Word, Excel, Outlook, and PowerPoint)

Microsoft® Office 2013 and higher Office Home & Business (Word, Excel, PowerPoint, OneNote, Outlook)

OpenOffice Not fully supported with the Software

Please make sure that all word processing software is installed locally if any integration with ImproMed Practice Management Systems is desired.

Anti-VirusAnti-Virus only, Internet security suites are not recommended. Scans should run local drives only and installed on all servers and workstations.


Appendix A: Hardware WorksheetPlease verify your hardware meets the following criteria:

{ “Workstation Specifications” are compatible with your Software version.

{ You have installed the correct “Microsoft SQL” Version that works with the Windows Operating System installed on your server(s) and workstation(s).

{ “Server Specifications” meet or exceed the recommended requirements.

{ Verify all of your “Software Specifications”, “Networking Specifications”, and “Additional Hardware Specifications” items meet or exceed the requirements listed on the previous pages. For ease, please use this and the following pages for writing down your existing server and workstation specifications.

Internet Information

Type:

Provider:

Speed:

Support Contact for Local / Third Party Hardware

Server

Processor:

Memory:

Drives:

Display:

Adapters:

Power Supply:

Operating System:

Input Devices:

Battery Backup:

SQL Version:


WorkstationsProcessor:

Memory:Drives:

Display:Power Supply:

Adapters:Operating System:

Input Devices:Battery Backup:


Memory:Drives:





Memory:Drives:





Tablet PC / Laptop / Notebook

Processor:

Drives:

Table PC Display:

Laptop Display:

Docking Station:

Backups

Printers

Networking

Switch:

Router:

Cabling:

Patch Panel:

Please list as much information as possible for the following:

Additional Software (QuickBooks, Microsoft Office, etc.)

Integrations (DICOM, Labs, etc.)


Appendix B: Advantage+ Minimum RequirementsCovetrus recommends these components as minimum requirements for the following equipment to run Advantage+ practice management software.

Servers

Processor: Intel® CORE i3 3.30 GHz

Memory: 4 GB RAM, 8 GB RAM for 64-bit OS

Drives:250 Gigabyte (7200 K RPM) Hard Drive500 Gigabyte (7200 K RPM) Hard DriveDVD-ROM Drive





Battery Backup: 600 Watts / 1000 VA, Input 120V / Output 120V, Interface Port USB

Workstations


Memory: 4 GB RAM

Drives:250 GB Hard DriveDVD-ROM Drive



Operating System: Windows (see “Workstation Operating Systems Compatibility”)

Input Devices: Keyboard & Mouse (built-in / USB)



Appendix C: DVM Manager Minimum RequirementsCovetrus recommends these components as minimum requirements for the following equipment to run DVM Manager practice management software.

Servers


Memory: 4 GB RAM, 8 GB RAM for 64-bit OS

Drives:250 Gigabyte (7200 K RPM) Hard Drive500 Gigabyte (7200 K RPM) Hard DriveDVD-ROM Drive






Workstations


Memory: 4 GB RAM

Drives:250 GB Hard DriveDVD-ROM Drive



Operating System: Windows (see “Workstation Operating Systems Compatibility”)

Input Devices: Keyboard & Mouse (built-in / USB)



Appendix D: Enterprise Edition SpecificationsMany times multi-location businesses have a corporate or home office which manages key aspects of the overall business. This corporate office has specific needs that revolve around centralized reporting and processes which help support the individual locations or franchises. The needs of the corporate office will greatly differ from the needs of the group’s veterinary practices. ImproMed Enterprise Edition is a software specifically designed to meet the needs of both your corporate office and the individual veterinary location (franchise). Designed in two modules, Corporate and Franchise, each module is specifically developed to cater to the needs of its users while working seamlessly together. The Corporate Module addresses key business needs like pricing, purchasing, consolidated reporting, and provides a centralized platform for managing key aspects of your multi-location group. It is a business management software for the corporate office. The Franchise Module provides the individual veterinary practice everything it needs to run a practice locally through the use of ImproMed Practice Management Software. It is your veterinary medical management software. ImproMed has designed the ImproMed Enterprise Edition to ensure your corporate office can manage your business while your franchises can manage patient care. This separation of duties ensures each part of your organization is optimized.

Corporate Server

Processor: Xeon Six Core 2.5+ GHz or higher

Memory: Minimum 32 GB RAM - Maximum is based on database sizes

Drives: (4) 500 GB SATA Hard Drives in RAID 5

Adapters: SATA RAID Controller Dedicated Video and 10/100/1000 Network Cards

Battery Backup: 865 Watts / 1500 VA, Input 120V / Output 120V , Extended runtime model

Click each link for minimum requirements for Franchise “Server Specifications” and “Workstation Specifications” Enterprise Operating Systems Compatibility.



Enterprise Versions

Windows Server

2008 R2 2012 2012 R2 2016 2019

5.2 (Infinity)6.0 (ImproMed) and Higher

If a version of an Operating System is not listed, the ImproMed Softwares do NOT support it.

Network Recommendations

Internet

IP Addresses: All Corporate and Franchise locations need Static IP Addresses

Speed: Download Speeds can vary / Upload starting at 5 Mbps

VPN: Please refer to “Point-to-Point VPN” for more details.

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