Hardware, Software, Facilities and Support Services

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Main issues

• Institutional perspective– Expense / sharing– Support / maintenance

1. Selection and Provision of Tools2. Training and Support3. Maintenance

What hardware

• Microphone• Camera– webcam, studio, automation

• Second screen• Pen tablet display /graphics tablet/ Whiteboard• Visualiser• Backdrop / green screen

Software

• Objective – simple recording• Screen capture (e.g. Snagit)• Built into Powerpoint• Lecture capture system• Output format:– Processed / unprocessed

Where?• Office• Classroom*• Home• Booths /Kiosks• Self-service Studio

• Maintenance– Immediate– Preventive

• Support• Redundancy• Cost• Quality

Support Services• 8am – 10pm?– Integrated into IT / e-Learning support

• On demand “how to videos”• Ticketing system– “Canned” responses

• Located near shared facilities

• Hotline– Phone– Video conferencing

Thanks for your attention.