Hannah C Saunders CV 2016

Hannah Carol Saunders Phone: (+31) 655413557 | Email: [email protected] | Website: http://starchocfirst.wix.com/hannahcarolsaunders Address: Balgzandstraat 88 1024 HS Amsterdam

2014 - 2015

Experience

QUALITY ANALYST EXECUTIVE Internet Securi-web Amsterdam. NL

L2 SUPERVISOR: FASHIONABLE CUSTOMER SERVICE PROFESSIONAL Convergys - Calvin Klein Amsterdam. NL

CHILDCARE SPECIALIST Teacher and Au pair Amsterdam, NL

BAR MANAGER & KEYHOLDER Backstreet Vaults, Archibald Social Club, Langtry’s Crewe & Whitchurch, UK SALES AND TRAINING ASSOCIATE Build a Bear Workshop. Nottingham, UK

GENERAL ASSISTANT Zenteum Crewe, UK

OWNER/ RETAIL MANAGER Alkington Stores Whitchurch, UK

Skills

Management

Microsoft Office

Adobe Creative Suite

First Aid Certifications

Native English

Food Health and Hygiene

Design

Music

Film & Media

Crafts and Needlework

Education BACHELOR OF ARTS HONOURS DEGREE Nottingham Trent University, UK 2010-2013 TEACHING ENGLISH AS A FOREIGN LANGUAGE ITA international teaching accreditation TEFL, UK INTENSIVE DUTCH COURSE Katakura BTEC NATIONAL DIPLOMA ART AND DESIGN

South Cheshire College 2008-2010

Philanthropy CHARITY FUND-RAISING Lepra, Children's hospice, Cancer Research, Cystic Fibroses Trust, Charity Events Planning.

'Brown Owl' for the Guiding Scheme

Silver and Bronze Duke of Edinburgh Awards, Employee of the month, 14 Company awards

(Build A Bear & Convergys), Best Participant Denso Manufacturing Matrix Project

2016 – …

2015 – 2016

2012 - 2014

2009 - 2011

2002 - 2013

Assessing quality performance

Data analysis, defining data quality rules and file formats. Monitoring emails and web chat.

Creating and endorsing websites for local artists

Conducting calibration sessions and feedback meetings, conference calls.

Training & mock sessions, supervising and coaching.

Management of 2nd line and 3rd line cases. Manager call backs, and calibration with the client.

Interface with customers for the purpose of resolving routine problems.

At the forefront for the launch of the new call center in Morocco.

Recruitment

A wide knowledge of fashion and upcoming collections

Tools such as Wirecard, IBM, Intranet, Sales Force and the L2 tracker.

Organising day by day calendars, Arranging travel plans.

Child development and family systems and promoting effective learning.

Management of bars and restaurants

Ordering stock, Payroll, Displays and events.

Organising appointments, Clerical duties and expenses

Hosting party’s for both adults and children

Sales and returns

Promoting locally by liaising with local schools, newspapers etc.

Forecasting future sales.

2012 - 2014

References MR. GRAHAM & ANNE HOLROYD Old Town Hall Vaults St Mary’s Street, Whitchurch, Shropshire SY13 1QU 01948 664682 [email protected] MR. COLIN EDGAR BUSINESS SYSTEMS MAN AGER, ZENTEUM. [email protected] 07568477098 ROBERT PATERSON Details available upon request . BUILD A BEAR WORKSHOP

Details available upon request

MR. ROBERTO & KATHERINE FRATICELLI

[email protected]

+31 648431390

[email protected]

+31620014055

More references available upon request.

Hannah C Saunders CV 2016

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