Hands-on Lab: Get a Jumpstart on CA Service Management's New Jaspersoft Report Engine

Hands-on Lab: Get a Jumpstart on CA Service Management's New Jaspersoft Report EngineAmy Chenard – Sr Principal Engineering Services Architect - CA TechnologiesRajeev Kumar – Director Product Management - CA Technologies

AMX30E

AGILE MANAGEMENT

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Agenda

WHAT’S NEW IN CA SERVICE MANAGEMENT REPORTING?

JASPERSOFT REPORTING TECHNOLOGY

OUT-OF-THE-BOX CONTENT

HANDS-ON LAB

QUESTIONS

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5


Reporting Technology Change

CA Business Intelligence 4.1 (CABI; SAP Business Objects)– Effective April 1, 2016 CA stopped distributing CABI 4.1– CABI 4.1 has been removed from CA Service Management download packages – Existing Customers (prior to April 1) will continue to receive support for CABI

4.1 until December 31, 2018

CA Business Intelligence JasperReports® Server r6.2.0 for CA Service Management (CABI 6.2)– The default reporting technology packaged with CA Service Management– Currently available for download from CA Support Online – Includes out-of-the-box content


Why CABI 6.2?

Built on TIBCO Jaspersoft business intelligence (BI) technology Light-weight embeddable BI tech stack Easy to set up and administer Easy–to-use self-service BI Supports creation of complex reports and dashboards Multi-tenant architecture OLAP analysis


Out-of-the-box Report Content

32 reports in the current release; examples include:Business Value Dashboards CA Service Desk Manager ReportsService Demand – Incidents Active Requests Aging for StatusOperational Effectiveness Active Request ListSCA Service Desk Manager Reports Active Requests at Weeks EndActive Change Orders Aging Request ListActive Change Orders Aging by Priority for Category Request List by OrganizationActive Change Orders Aging by Priority for Groups Request List by PriorityActive Change Orders Aging by Priority for Status Request List by Request AreaActive Incidents Total Volume of RequestsActive Incidents Aging Urgency Summary by CustomerActive Incidents Aging for Groups CA Service Catalog Reports Active Incidents Aging for Incident Areas Request OverviewActive Incidents Aging for Status Invoice Details Active Problems Aging Activer UsersKPI Report CA IT Asset Manager/CA Asset Portfolio Management Reports Active Requests Aging In-scope Owned Assets Not matched to Discovery RecordsActive Requests Aging for Groups Discovered assets not matched to any owned assetsActive Requests Aging for Request Areas Owned Asset overview


Reporting Content in CABI 6.2


CABI 4.1 to CABI 6.2 Migration

CABI 4.1 is supported until December 31, 2018

Customers can plan in-house migration

CA Services engagement

Community Ideation


Learning Resources

CA Service Management DocOps Wiki

CA Education courses

TIBCO Jaspersoft online learning portal

CA Service Management community


Recommended Sessions

SESSION # TITLE DATE/TIME

AMX31E Hands-on Lab: Building Advanced Dashboards with Xtraction for CA Service Management 11/15/2016 at 10:15 am

AMX19S Case Study: Going from Zero to 100 in ITSM Without a Seat Belt at Michigan State University 11/16/2016 at 12:45 pm

AMX10S Case Study: ITSM - Process Automation at Cerner: We’re all in! 11/17/2016 at 3:00 pm


Must See Demos

Service Desk & Support Analyst xFlow Experience

Software & Hardware Asset Management

Request Management &Self-service

Management Insights –Reporting & Dashboards


Questions?


Stay connected at communities.ca.com

Thank you.

Hands-on Lab: Get a Jumpstart on CA Service Management's New Jaspersoft Report Engine

Technology

Transcript of Hands-on Lab: Get a Jumpstart on CA Service Management's New Jaspersoft Report Engine