Hand Across the Border Annual Training Seminar Luncheon ... - jan 2004.pdf · PRESIDENT:Arnold...

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VOLUME: 30 ISSUE NO. 31 DATE: January 2004

CALENDAR OF EVENTS

Hand Across the Border Luncheon

February 26, 2004To be held at:

Aston Pacific Inn Resort and Conference Centre1160 King George Highway11:30 a.m. to 4:00 p.m.

Cost is $25 Canadian or $20 US dollars

Guest Speakers:

Ken Ginnard, Member of the Washington StatePolice and Washington State Task Forceregarding Clandestine Drug Labs.

Annual Training Seminarand General Meeting

Mar. 31, Apr.1 and 2, 2004

REGISTRATION DEADLINE IS MARCH 15, 2004

I.A.A.I. BC Chapter 15, Annual General Meetingand Seminar Mar. 31, Apr.1 and 2 , 2004 hostedby and in association with the City ofAbbotsford Fire Rescue Service.

“Marijuana Grow-Op and Clandestine DrugLaboratory Fire Investigation”

The seminar will focus on the investigation offires to marijuana growing operations andclandestine drug laboratories. The course willinclude training on all aspects of this currently“growing” problem and will include informationon recent trends, Haz- Mat issues, electricalservice diversions, use of explosives andexplosive materials as well scene investigationof fires that are peculiar to these operations.The course will include both presentations andpractical demonstrations.

See page 9 and 10 for Further Details andRegistration.

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I.A.A.I. CHAPTER 15 - 2003EXECUTIVE MEMBERS

PRESIDENT: Arnold ArcherRoyal Sun/Alliance Insurance440 - 580 Hornby Street, Vancouver, BC V6C 3B6Phone: (604) 309-2644 Fax: (604) 852-0305Home: (604) 852-0252E-mail: [email protected]

1st VICE PRESIDENT: Gordon GillRichmond Fire Department6960 Gilbert Road, Richmond, BC V7C 3V4Phone: (604) 303 2707 Fax: (604) 278-0547Home: (604) 274-6042E-mail: [email protected]

2nd VICE PRESIDENT: Brian HollingworthING Western Union Insurance400 - 2955 Virtual Way, Vancouver, BC V5M 4X6Phone: (604) 882-3680 Fax: (604) 882-3682Home: (604) 882-3688E-mail: [email protected]

SECRETARY/DIRECTOR: Terry ZwengVancouver Fire Department900 Heatley Avenue, Vancouver, BC V6A 3S7Phone: (604) 665-6075 Fax: (604) 665-6076Cell: (604) 603-2435Email: [email protected]

PAST PRESIDENT 2002/2003: Ken Holmbergc/o Insurance Bureau of CanadaInvestigative Services Division1010 - 510 Burrard Street, Vancouver, BC V6C 3A8Phone: (604) 684-3635 Fax: (604) 294-1524Cell: (604) 787-0963 Home: (604) 535-6006Email: [email protected]

TREASURER: Eric Laity5781 Kitchener Street, Burnaby, BC V5B 2J3Home: (604) 298-7411E-mail: [email protected]

INTERNATIONAL DIRECTOR: Ken SnellShepp Johnman Investigations Canada #210 - 445 Mountain HighwayNorth Vancouver, BC V7J 2L1Phone: (604) 589-7998 Pager:(604) 609-6725E-Mail: [email protected]

DIRECTOR: Daryl Driemelc/o Saanich Fire Department1094 Gosper Crescent, Victoria, BC V9A 4J3Phone: (250) 383-1628 Fax: (250) 475-5505E-mail: [email protected]

DIRECTOR: Darren BergCanadian Northern Shield Adjuster1800 - 555 West Hastings Street

DIRECTOR: Bill JohnmanShepp Johnman - Investigations Canada#210 - 445 Mountain HighwayNorth Vancouver, BC V7J 2L1Phone: (604) 929-9329 Fax: (604) 929-2542Cell: (604) 889-9056 Home: (250) 756-4750

DIRECTOR: Jim GallantRCMP Regional Forensic Laboratory5201 Heather Street, Vancouver, BC V5Z 3L7Phone: (604) 264-3431 Fax: (604) 264-3499E-mail: [email protected]

DIRECTOR: Bill BuntVancouver Police Department312 Main Street, Vancouver, BC V6A 2T2Phone: (604) 717-2962 Fax: (604) 606-2728E-mail: [email protected]

DIRECTOR: Richard B. Lindsayc/o Lindsay Kenney1700- 700 West Pender StreetVancouver, BC V6C 1G8Phone: (604) 687-1323 Fax: (604) 687-2347E-mail: [email protected]

DIRECTOR: Gene KrecsyICBC/SIU23322 Francis Avenue, Fort Langley, BC V1M 2S4Phone: (604) 439-4913 Fax: (604) 438-7549E-mail: [email protected]

EDITOR: Paul A. McDonnellc/o Singleton Urquhart1200-1125 Howe Street, Vancouver, BC V6Z 2K8Phone: (604) 682-7474 Fax: (604) 682-1283E-mail: [email protected]

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Phone (604) 662-2997 Fax:(604) 662-5698Pager: (604) 667-4894E-mail: [email protected]

WELCOME NEW MEMBERS

The International Association of Arson Investigators,British Columbia Chapter 15 wishes to acknowledgemembership of the following: Jeffrey Martin of EliteFire Protection, Martin Jaekel of Whitehall Bureau ofCanada, Chris Reed, P.Eng. of Senez Reed CalderEngineering, Debra Turner of Victoria FireDepartment; Steve Smith of the City of Victoria; BradSeaford of Victoria Fire Department.

Attention: Members!

The Informer is interested inreceiving articles from you forfuture editions regarding, forexample, statistics, local news,personnel movement. Pleasecontact the Editor for details orwith any comments or questions.

EDITOR: Paul A. McDonnell

Singleton Urquhart

1200 - 1125 Howe St. Vancouver, BC V6Z 2K8 Tel: (604) 682-7474 Fax: (604) 682-1283 E-mail:

[email protected]

ASSOCIATE MEMBERSHIP

Effective January 1, 2003, all associates members of the I.A.A.I., British Columbia Chapter 15, will be required to renew their associatememberships at a cost of $25.00 (Cnd.). This membership is for the British Columbia Chapter only. It entitles associate members to allChapter newsletters and access to all Chapter events.

All current associate members will receive a membership renewal form. Inquiries regarding the renewal of associate membershipsshould be directed to Mr. Eric Laity at 5781 Kitchener Street, Burnaby, BC V5B 2J3.

EDITOR’S NOTE: The following is a reproduction of an article that originally appeared in theFall 2003 issue of Oregon Office of State Fire Mashal, Juvenile Firesetter Intervention Program.

Fall 2003 VOL. 12, NO. 3

Oregon Office of State Fire Marshal, Juvenile Firesetter Intervention Program

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Lighters and kids.The problem that doesn't go away.by Judith S. Okulitch

Something to think about: What legitimate use does a child have for a lighter?

Oregon's juvenile firesetter intervention program has made reducing the accessibility of lighters andmatches in homes and stores a priority for the last decade. In pursuit of this goal, the program: • supported the U.S. Consumer Product Safety Commission's (CPSQ project to set new safety

standards for disposable lighters; the rule was enacted in 1994; • coordinated a statewide campaign to modify displays of disposable lighters at convenience and

grocery stores; • developed an educational program for parents which focuses on limiting the access to lighters

and matches of young children; • helped remove lighters that do not meet the safety standard from the market; and • collaborated with the Oregon fire service in the CPSC research project to evaluate the

effectiveness of the safety standards legislation.

THEN ... the novelty lighter entered the marketplace. Lighters that look like a camera, cell phone, paintbrush, hammer, saw, chain saw, electric plug, motorcycle, car, slot machine, lady bug and even a fireextinguisher became available in retail stores throughout Oregon. Citizens and fire personnel startedcalling the Office of State Fire Marshal's office with the question, "Are they legal"?

In researching the question, the program referred back to the federal standard. The Safety Standardfor Cigarette Lighters (1 6C.F.R. Part 12 10) " covers both importers and manufacturers of cigarettelighters and requires that disposable and novelty lighters be child-resistant. "

The standard defines a novelty lighter as a lighter that has entertaining audio or visual effects or thatwould be appealing to children under the age of five years. Any lighter that depicts or resemblescartoon characters, toys, guns, watches, musical instruments, vehicles, toy animals, food orbeverages, or that plays musical notes or has flashing lights is a novelty lighter. A novelty lighter mayoperate on any fuel, including butane or liquid fuel. These lighters are subject to the requirements forchild-resistance regardless of the customs value or factory price.The rule covers both novelty and disposable cigarette lighters and requires that: 0 "At least 85 percentof the children who test a surrogate lighter must be unable to make it work. * The mechanism thatmakes the lighter childresistant must reset auto-matically each time someone tries to light it. * Thechild-resistant mechanism must not impair the safe operation of the lighter when the lighter is used in anormal and convenient manner. * The child-resistant mechanism must work properly for thereasonable expected life of the lighter and; 0 Users must be unable to easily override or undo thechild-resistant mechanism."

A disposable lighter is one that is either not refillable with fuel or, uses a gas such as butane,isobutane, propane or other liquefied hydrocarbon under pressure, and is under $2.

In August 2002, the CPSC contracted with the Office of State Fire Marshal to conduct inspections ofretail stores and test cigarette (especially novelty) lighters to determine compliance with the standard.A screening tool was developed which measures the force placed on an ignition button. The lowestforce specification currently on file with the Office of Compliance is eight pounds. Therefore the lightersthat are being tested require at least eight pounds of force to operate.

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Program staff have conducted over twenty inspections in the past year. While most of the noveltylighters are passing the eight pounds requirement, the inspections are yielding interesting educationalresults. Most retail store owners are unaware that they can request a Certificate of Compliance fromthe lighter distributor ensuring that the lighter has been properly tested and met the child-resistantstandard. Also, educating the store owner about the attractiveness these toy-like lighters pose tochildren often results in the store owner removing the product from their shelves.

Even with manufacturers' strict compliance to the eight pounds requirement, children under five canstill start a fire with a novelty lighter. On June 24, 2003, a four and a half year old playing with a lighterthat looks like a horse started his teddy bear on fire. The resulting fire caused over $60,000 worth ofdamage to his family home and injured his eighteen year-old sister. (See photos of the house below.)

The problem of kids and lighters just doesn't go away!

Judith Okulitch is the program coordinator of the Juvenile Firesetter Intervention Program at theOregon Office of State Fire Marshal. She will be delivering a presentation on Oregon's lighter testingprogram at the Children and Fire 10 conference, November 9 - 12, in Framingham, Massachusetts.

FIRE LOSS GROUP’S WHODUNIT

On November 13, 2003 the Singleton Urquhart Fire Loss Group and the Internation Association of Arson Investigators, B.C. Chapter15 hosted a mock trial that focused on expert testimony pertaining to fire cause and origin. Peter Senez and Chris Reed of Senez ReedCalder Engineering Ltd. were opposing experts presenting informative testimony while SU lawyers Marc Spector and Bianca Scheireracted as counsel. Paul McDonnell moderated the presentation. Mr. McDonnell and Jeff Hand organized the trial which was wellattended by fire personnel and members of the insurance community, including adjusters and claims managers. A special “thank you” tothe participants who acted as jury members. A training video will be generated as a result of this event. Inquiries should be directed toKirsten Standing of Singleton Urquhart.

SINGLETON L E G A L C O U N S E L

URQUHART

FIRE LOSS GROUPProviding Legal Services in All Aspects

of Fire Related Claims

For Further Information Please Contact

Paul A. McDonnell

SINGLETON URQUHART1200 - 1125 Howe Street

Vancouver, British ColumbiaCanada V6Z 2K8

Telephone: (604) 682-7474Facsimile: (604) 682-1283

Email: [email protected]: www.singleton.com

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E-mail: [email protected]: www.singleton.com

EDITOR’S NOTE: The following is a reproduction of an article that originally appeared in the October 2003 issue of Fire &Arson Investigator.

SAVE THAT FINANCIAL PAPERWORK

BY MICHAEL P. HANLEY AND ROBERT KRAMER-When a fire occurs and that is of suspicious nature, state and local fire marshalsusually call in a team of scene investigators that include Certified Fire Investigators (CFIs) as well as other investigators used toexcavate the scene. This team works together, attempting to determine the origin and cause (O&C) of the fire. For most of you readingthis column, two things probably come to mind:

1. You are telling us something we already know.2. Why is this information in the Fire/Fraud Column?

To answer these questions, I say ...

1. because there is a direct comparison to what the CFl and the scene investigation team does and finding evidence of a financialmotive to bum the building down, and ...2. this column will demonstrate how important fire debris at a scene is often overlooked, destroyed, or discarded.

A business that bums usually creates a tremendous amount of mess. Starting with the fire itself, it tries to consume whatever it comes incontact with using its heat, smoke and flames. Next comes the suppression effort of firefighters with their water, causing more heat, moresmoke, and waterlogging most of what is hit with the water. Then come the overhaul procedures, dousing hot spots and moving firedebris in order to assure the fire does not rekindle. After all this, and other considerations such as how long the scene sits, the weatherconditions, and security of the scene, the CFl and scene investigation team arrives to determine O&C.

Even through all of this, the debris that is left over can be as important to a financial investigation as it is to the CFl trying to determinethe origin and cause of the fire.

When working fire scenes from an investigative perspective, one should always consider the possibility that information or evidencefound at the scene will later be used to prosecute a crime. With that in mind, the O&C team goes about the business of surveying thesite, making diagrams, working from least damage to most damage, taking notes, using tools such as accelerant detecting canines toidentify samples, and "bagging and tagging" evidence and samples for laboratory analysis. How often is this scene examination donewith little attention paid to financial documents found at the scene?

Bottom line-businesses keep records. They keep all kinds of records-sales records such as customer ledgers, cash receipts ledgers,credit card sales, account receivable ledgers, and expense records such as purchase orders, invoices, bills of lading, accounts payablerecords and cash disbursement ledgers. They keep employee records including payroll amounts, payroll tax withholdings, workschedules, and employee rosters. Most businesses will maintain a checkbook on site. Along with the checkbook, the business often willhave its monthly bank statements and cancelled checks sent to the business address. All of these records should be bought out during

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the investigative team’s scene examination, and whether fully preserved thanks to a metal filing cabinet, or found half burned in acardboard box, can help investigators gather evidence of a financial motive.

The following are some tips for locating, identifying, and preserving financial documentations at a fire scene.

Location of Financial Records

There are several locations within a business that financial records can be found. One of the best ways to determine these areas is toask the business owner to identify where the business records are kept. Who better to know than the owner, who is usually interviewedas part of the scene investigation? Use a diagram (see Figure 1) and have the owner label not only information that is needed for O&Cbut also those areas that potentially contain financial information.

Once a diagram is completed, the entire team should be briefed as to these areas, to be vigilant to identify financial records.

In Figure 1, the most likely places to find business records include:

X the records room and old files area, X the manager's office, X the individual office space, and X the reception area.

The additional storage area #1 and the conference room #1 are also possibilities for finding records. Although unlikely, the coffee area#1 and the kitchen area should not by discounted. The records room will contain the bulk of the historical records, usually dating backseveral years. Normally, these records are maintained in either a metal file cabinet or in cardboard boxes specially designed to storerecords. The offices and the reception area usually contain more recent records and can usually be attributable to the person(s) whooccupies that space. These records can be kept in metal file cabinets, metal or wooden desks, and/or desktop computers. Theconference room and additional storage areas can have metal file cabinets and cardboard boxes full of records.

Another place that financial records can be stored is the business's computer system. For this reason, every attempt should be made toidentify the location of each computer used by the business. This would include not only desktop machines used by employees, but alsoany 11 server-type" machines used in a network setting. Recovery of the computers by the scene investigators should include thelocation where the machine was found, as well as, a photograph of the machine showing its condition when it was found. A forensiccomputer specialist can sometimes recover financial data, even when the machine has suffered extensive damage in the fire (Figure 2).

Another particular area that should be carefully inspected, especially in a retail business setting, is the customer sales or cash registerarea. Although usually damaged, the actually cash register used to record daily sales transactions should be found. The cash registercan provide information to the investigators such as the time of the last sale, the amount of sales recorded for the business for a certaintime period (the period contained on the cash register tape), and also the amount of cash, if any, which should be in the register at thetime of the fire. A lack of cash in a register should be investigated, and an explanation obtained from the owner as to why no cash is inthe register.

One last area of concern is that of "overhaul" by the responding fire companies to suppress the fire. Overhaul can result in items beingmoved, sometimes by heavy machinery, from their original location in the business. When this occurs, a search of the overhaul debrisshould be conducted to determine if records, even partially destroyed records, are located within this debris.

Some things to remember when identifying the location of financial records:

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• If the owner is involved with a crime, there could be reluctance to identify all possible record locations.• Just because the owner has identified these areas, the investigator still needs the owner's consent to take the records from the

scene.• Lack of records in the areas identified by the owner should be a red flag indicator that someone may have removed the records

prior to the fire. Conversely, if the records area is the origin of the fire, this should also be a red flag indicator that the arsonistmay have targeted the records. This can occur when fire is used to conceal other crimes, such as embezzlement.

Identification of Financial Records

Once the locations of the records are determined, the scene investigator should start locating financial records in the course of the sceneexamination. It is during this time, when the investigator is shoveling the scene, that records tend to be found, and often discarded asuseless debris. By briefing all scene examiners of the location of records prior to initiating any shoveling, one may be more apt to identifyfinancial records. At this point in the scene examination, it may be helpful to have a forensic auditor or accountant on the sceneinvestigation team for the purpose of identifying useful financial documents.When processing the scene, any metal file cabinet should be carefully inspected and photographed prior to opening by any of the sceneinvestigators. Metal file cabinets can provide a "protection" from flames and heat for the records they contained. A Standard documentcontainer used in most businesses, scene investigators should not overlook the metal file cabinet. Again, it is important to have theowner's consent to search these containers as part of the scene examination. The standard cardboard box, sometimes referred to as abanker's box, is usually used to file and store out of date documents. These boxes usually have a front area that can be labeled toidentify their contents. Because they are cardboard, fire will consume at least a portion, if not all, of these containers. However, thecharred remains of documents can be just as important as the entire document. For fires that are concentrated in a records storage area,these boxes provide fuel to feed the fire. The remains can often be very delicate and should be handled with care when being moved.Figures 3 and 4 shows charred documents taken from a fire scene.

Preserving Financial Documentations

Once records are identified and determined needed for subsequent investigation, the scene investigator will need to take several stepsto ensure that the information is preserved for a subsequent investigation, an eventual prosecution, or to return the records to theowners. The following are some suggested steps for removing and preserving financial documents found in a fire scene.

While the records are still in the scene, a detailed record of their finding should be maintained at the scene. A log of financialdocumentation found at the scene can be useful in recording information on the financial documents found at the scene. Additionally, thedocumentation should be photographed in place, and documented in a log, just as O&C samples are documented as evidence. Figure 5shows a sample of a financial documents log using a simple Microsoft Excel spreadsheet.

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This log keeps a record of what was found and where it was found, and a copy of this log can be given to the owner so that they knowwhat you have taken from the scene. This also allows the owners to know what to expect to get back when the records are returned.

Once documents are determined necessary for any investigation that is going to continue beyond the O&C investigation, the team mustbe prepared to take the documents from the scene. One way to complete this task is to have a supply of the cardboard storage boxes(Figure 6) with them. These sturdy boxes allow the investigator to group the documents in a logical fashion, such as by location in thebuilding in which they were found. Additionally, the investigator should use a permanent black marker to label and number each box. Once removed from the scene, each box of documents should be secured, asany other evidence would be secured, such as in an evidence lockup or Vault, and accessed only by those individuals that need to seethe information.Figure 6

Other consideration for the preservation of fire scene documents:

• Fire scene documents are often wet or waterlogged from the suppression effort; they need to dry prior to use by an investigator.• Fire scene documents are ORIGINAL documents from an investigative standpoint, they should be carefully maintained so as

not to be altered in any way.• The original document should be handled as little as possible and not marked or written on by the investigator.• As soon as possible, the originals should be carefully photocopied for use by an examiner or investigator and placed back in the

storage box.• When photocopying documents, make two sets, one for the investigation and one set to be given to the owners.

The scene investigator should be mindful that although most businesses generate an extraordinary amount of paperwork. this should notdeter the investigator from taking as much financial documentation as Possible. Of course, the amount taken will vary in accordance withyour resources. The bottom line when it comes to scene examination is that there is more to think about than just origin and cause whenit comes to an arson fire. There may be valuable financial data in that mess that will prove a financial motive. As a scene investigatordon’t forget to look for it.

The Fraud Fire Committee is chaired by IAAI past President Bob Kramer. It is the goal of this committee to disseminate financial investigative techniquesand methodologies that can be used to investigate, document, and prosecute arson-for-profit crimes, and to deny payment of the related fraudulentinsurance claims. Any member who has information to share (or ideas about a possible future column) is asked to contact Mr. Kramer at (513) 684-6439.Michael P. Hanley, C.F.E., C.F.S. contributed this issues column.

Mike Hanley is a Senior Forensic Auditor with the Bureau of Alcohol, Tobacco, Firearms and Explosives' Audit Service Division (ASD). He is responsiblefor providing forensic auditing services that support the law enforcement and regulatory efforts of the Bureau.

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Mr. Hanley has participated in several criminal investigations of fraud, to include arson-for-profit, firearms trafficking, and illegal liquor manufacturing anddistribution. He has provided testimony to federal grand juries and federal and state criminal trials.Mike has provided numerous presentations to federal, state, and local law enforcement and emergency personnel in the area of fraud. He has also taughtcourses for the International Association.

He obtained certification from both the Association of Certified Fraud Examiner (CFE) and the Association of Certified Fraud Specialist (CFS). Mr. Hanleyis also an active member of the International Association of Arson Investigators and on the IAAI Committee on Fraud and a past member of the IAAITechnology Committee. Prior to joining ATF, Mike served as an auditor in the Inspector General's Office of the National Aeronautics and SpaceAdministration (NASA) at Goddard Space Flight Center in Greenbelt, Maryland, and the Inspector General's Office of the U.S. Department ofTransportation in Baltimore, Maryland.

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Continued from Page 1 - Annual Training Seminar and General Meeting

Annual Training Seminar and General MeetingMar. 31, Apr.1 and 2, 2004

REGISTRATION DEADLINE IS MARCH 15, 2004

I.A.A.I. BC Chapter 15, Annual General Meeting and Seminar Mar. 31, Apr.1 and 2 , 2004 hosted by and in association with theCity of Abbotsford Fire Rescue Service.

“Marijuana Grow-Op and Clandestine Drug Laboratory Fire Investigation”

The seminar will focus on the investigation of fires to marijuana growing operations and clandestine drug laboratories. Thecourse will include training on all aspects of this currently “growing” problem and will include information on recent trends,Haz-Mat issues, electrical service diversions, use of explosives and explosive materials as well scene investigation of fires thatare peculiar to these operations. The course will include both presentations and practical demonstrations.

Presenters: ~

Corporal John Furac, RCMP Drug Squad, will give a presentation on the organization and set up of marijuana grow ops along withdiscussion of the dangers that are inherent to these operations.

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Mr. James Schimek, BC Hydro Security, will give a presentation on the theft of electricity such as supply diversions and the potentialfor fire that results from this practice.

Corporal Wayne Pride, RCMP HQ, Vancouver National Chemical Diversion Program, will speak on the set up and operation ofclandestine drug laboratories. He will address the particularly hazardous situations that these “Clan Labs” create.

Sergeant Tim Kain, RCMP Explosive Disposal Unit, will address the issue of booby traps and other explosives that can be found atmarijuana grow ops and clan labs.

David Wood, Fire Pro Investigations, a fire cause and origin expert, will address some of the usual fire causes that are found inconnection with marijuana grow operations.

Catherine (Kitty) Coppin, MLT – Mobile Lung Testing, an expert on respiratory hazards, will discuss the potential health hazards ofentering fire scenes.

~ There will be a practical exercise involving grow op and clan lab scenes. It is strongly recommended that youconsider using protective clothing and equipment.

~ Bring your camera for training photos………..

~ Conference fee includes meals and coffee breaks

*This course will qualify for 15 hours of creditable training*

Ramada Inn and Conference Centre36035 North Parallel Rd. Abbotsford, B.C. V3G 2C6Call 1-888-411-1070 (604) 870-1050(Whatcom Road exit to the Trans-Canada Highway)

Room Rate: $70.00 per night, single or double.

When booking please identify yourself as member of the IAAI Seminar

Call 1-888-411-1070

Press Ctrl + Click on this URL address for a map and driving directions from your location………….

http://www.mapquest.com/maps/map.adp?countryid =41&addtohistory=&country=CA&address=36035+North+Parallel+Rd&city=Abbotsford&state=BC&zipcode =&submit=Get+Map

Registration Form

Please register me for attendance at the IAAI BC Chapter 15 Seminar on Mar 31 – Apr 02, 2004.Please photocopy and return with registration fee to:

Brian HOLLINGWORTH, ING Insurance Company of Canada, #400 – 2955 Virtual Way, Vancouver, B.C. V5M 4X6.

Enclose cheque payable to I.A.A.I. B.C. Chapter 15.

Cost: $325.00 I.A.A.I. Members $350.00 Non - Members (Inclusive of Lunch Mar 31 / Apr 01)

Name:______________________________ Organization: ____________________________

Address: ____________________________ Position: _____________________________

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City, Prov. Postal _______________________________Int’l Membership # ___________

Telephone: __________________________ B.C. Chapter #:________________________

Insurance Council Credit Required ___

Brian HOLLINGWORTH ING Insurance Company of Canada

Tel: (604) 882-3680 Fax: (604) 882-3682Email: [email protected]

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Hand Across the Border Annual Training Seminar Luncheon ... - jan 2004.pdf · PRESIDENT:Arnold...

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