HANA Enterprise Cloud · SAP Mobility Extractor s Moving entire Landscape to Cloud Moving Part of...

HANA Enterprise Cloud Exploitez toute la puissance et la simplicité du cloud en temps réels

Alexandra Pascal / Hana Enterprise Cloud GTM

June 17, 2014

© 2014 SAP (Schweiz) AG. All rights reserved. 2

SAP HANA Enterprise Cloud

• Power of real time combined with the simplicity of the cloud

• Choice with fast time to value

• Mission critical operations with cloud elasticity


SAP Business Warehouse BW | BPC

SAP Business Suite ERP | CRM | …

Custom Apps Big Data | Consumer

SAP HANA Cloud Platform

Services

Assessment

Onboarding & Migration

Cloud Hosting &

Managed Services

Application Mgmt.Services

In-memory Infrastructure


How does SAP HEC fit into the Cloud Methodology (1/2)?

Private Managed Cloud + Managed Services

Supporting the SAP Business Suite of applications (ex. SAP ERP, SAP CRM, SAP BW, SAP SCM on SAP HANA)

Combines SAP’s 40 years of mission-critical experience with the highest pool of SAP HANA expertise

Host of services to meet every need of your business

Bring your own HANA License + monthly Managed Cloud subscription fee or Subscription Based Model

Infrastructure Managed Services and

AMS

HEC


IaaS Infrastructure as a Service

Solution Stack On Premise Host Build Consume

Applications

Data

Runtime

Middleware

Database

O/S

Virtualization

Servers

Storage

Networking

PaaS Platform as a Service

SaaS Software as a Service

You

Manage

You

Manage

You Manage

We Manage

We Manage (SLA based –

monthly

subscription)

We Manage (SLA based –

monthly

subscription)

How does SAP HEC fit into the Cloud Methodology (2/2)?

HEC with AMS HEC


Three HEC Commercial Options

Perpetual License Option Partial Subscription Option

Applications (BYOL)

SAP HANA (BYOL)

Infrastructure

Managed

Service

Applications (BYOL)

SAP HANA

Infrastructure

Managed

Service

Applications (new purchase)

SAP HANA

Infrastructure

Managed

Service

Full Subscription Option

Subscription Perpetual / BYOL (Bring Your Own License) New Subscription Choice

SAP HANA and SAP applications are only available on a subscription basis if

the SAP HANA Enterprise cloud is the deployment option.

(Including Support) (Including Support)

New


SAP HANA Enterprise Cloud (HEC)

Overview of HANA Enterprise Cloud Offers Cloud Infrastructure + Managed Services

HEC for Production HEC for Projects

Applications White list Only White & Gray list

Primary positioning 3 tier landscape (Dev/QA/Prod)

possible

Mainly POC, 1 tier landscape,

Pricing Customer-specific 3-year term Consumption-based weekly

service

Availability 99.5% (higher SLAs) 95% (lower SLAs)

HEC for Projects HEC for Production

(+ Projects)


Core Services for SAP HANA Enterprise Cloud

Assessment Onboarding &

Migration

Application

Management

Services

Productive

Infrastructure

Hosting

Mandatory assessment

on technical aspects for

solution in scope with

action and transition plan

Prepare the as-is solution

and execute the

onboarding and migration

toward SAP HEC

Provisioning of cloud

hosting infrastructure as a

monthly subscription with

the defined Service Level

Agreements

Provide application

incident support and

monitoring as a monthly

subscription with the

agreed Service Level

Agreements

SAP provides a full end-to-end service portfolio to discover, advise,

prepare, transition and operate the cloud transformation of a customer.

Entire RDS assemble to order catalogue is available

in the SAP HANA Enterprise Cloud for pre-assembly


What do I get with the SAP HEC besides Infrastructure?

SAP HEC Managed Services - Fully integrated with SAP’s extended portfolio of services

• HANA Database Management • Perform HANA database & client upgrades

• Perform HANA database backups

• Restore/recover HANA database

• Monitor HANA database free space

• Analyze and resolve HANA database failures

• …

• Event detection & notifications • Detect events per monitoring requirements, log

events, reacting to these events and monitoring

the success or failure of startup/shutdown

processes

• …

• Application Specific Services • Installation of technical SoH components, BW on

HANA & Data Mart for net new installs

• Batch scheduling

• …

• Performance Monitoring/EWA • Monitor disk capacity

• Provide trend analysis as input to capacity

forecasting – monthly

• Analyze SAP system log and fix failures working

with customer team

• …

• System Startup & shutdown • Perform system startup & shutdown

• …

• Operating System • Work with vendor to resolve Operating System

issues

• Monitoring memory load & swap

• Apply patches to the Operating System

• …

**Excerpt list on slide, full list

available in HEC Service Catalog


HEC Engagement Model – Supporting the Solution

Customer Engagement Support Manager

Single point of contact and accountability

Contract administration and change management

Service-level management and reporting

Integration with consulting team performing implementation

Quality assurance to project and changes

Navigation to all SAP resources – development, support,

consulting, and education

Escalation management

Technical Landscape Owner (TLO)

„Assigned technical resource to perform and manage

technical delivery

„Owns system monitoring and maintenance (alerts,

tuning, upgrades, installs, etc.)

„Coordinates global delivery team for 24x7 technical

monitoring and operations

SAP HEC Provides two named dedicated resources to provide the support and attention needed to unleash the full

power of your solution, keep it up to date, risk free, and healthy.



Global IT Data Center Overview

Americas APJ EMEA + Russia

Ready

Currently in evaluation

(Co-location Partners/

Business Case evaluation)

Available end of Q2 2014

Sydney

China

Rot Amsterdam co-location at Telecity

Sterling co-location at

Savvis

Santa Clara co-location at BAIS

Data Center reach

Russia

Santa Clara Sterling Arizona

(US West) Ashburn Amsterdam Rot Tokyo Osaka Sydney Sydney Melbourne

Owner vXchnge (BAIS) Savvis Internap Verizon Telecity SAP NTTcom NTTcom Equinix Verizon Verizon

Location Santa Clara, CA Sterling, VA Arizona Ashburn, VA Amsterdam, NL Rot, DE Tokyo Osaka Sydney Sydney Melbourne

Tier Level IV III+ III+ III+ III+ IV III+ III+ III+ III+ III+

Osaka

Tokyo

Melbourne

Ashburn

Arizona US West


Data Security and Compliance - Compliance

Certification Strategy

Baseline: ISO 27001 / ISO 9001/ ISO 22301

• ISO 27001: Certification of a Information Security Management System

• ISO 9001: Certification of a Quality Management System

• ISO 22301 : Certification of Business Continuity Management

• Certification can be officially published

Legal Demand: SOC 1 / ISAE 3402 / SSAE16 / (former SAS 70) / PCI DSS

• Report on Controls at a Service Organization Relevant to User Entities’ Internal Control over Financial Reporting

• SOC 1 report can be handed out only to customers, restricted use/distribution

• PCI DSS rrequired for customers, who handle cardholder information for debit, credit, prepaid, e-purse, ATM, and POS cards

Service Level: SOC 2

• Report on Controls at a Service Organization Relevant to Security, Availability, Processing Integrity, Confidentiality or Privacy

• Can be handed out to customers, use/distribution may be restricted

Trust: SOC 3 (planned for May 2014)

• Trust Services Report for Service Organizations

• Unrestricted use/distribution


SAP HANA Enterprise Cloud A private cloud solution

Customer Isolation

Each HEC customer receives their own isolated landscape

HEC customer landscape is fully integrated into the

customer corporate network using WAN or VPN links

HEC administration

HEC administration is done using

shared administrative infrastructure

and management networks

Corporate

Ad

min

Fir

ew

all

Administrative

Jump Hosts

Shared

Administrative

Infrastructure

Management Networks

Customer #3

Customer #2

HANA ENTERPRISE

CLOUD

MPLS

MPLS

VPN

On demand

Public

Internet

Access

#1

#2

#3

Customer #1

Integration HEC – SAP

HEC is isolated from the SAP

Corporate Network

Access to HEC is only possible with a

2-factor authentication

#<no>: refers to one customer

Reverse

Proxy Farm

with Web

Application

Firewall


Various customer deployment scenarios Example customer SAP landscapes BEFORE and AFTER

ER

P

6.0

RDBMS

BW

7.0

RDBMS

CRM

7.0

RDBMS

SAP ILM for

Archiving SAP NLS

for Archiving

SAP

NetWeaver

Portal

3rd Party

Applications

SAP

BusinessObj

ects

SAP

Mobility

Extractor

s

Moving entire

Landscape to Cloud

Moving Part of

Landscape to Cloud

Merging Data into

Datamart in Cloud

Sandbox System in

Cloud (for testing only)

Typical Customer

Landscape


Enterprise Cloud SLAs

Category Service Description Service Level Availability * Calculated on a monthly basis; excluding planned maintenance

Technical availability of the individual SAP system measured by a logon check

within the network boundaries of the SAP HANA enterprise Cloud, thus

excluding WAN and application availability and any planned downtimes.

99.5% for all PROD systems

Data Storage & Data Backup Backup retention period 1 month for PRD, 14 days for non PRD

Data backed up in accordance with mutually agreed policy 100% of data backed up

Data replicated to one of the alternate Data Centers in accordance with

mutually agreed policy

100% of backups are copied from primary to sec. data centers

Planned Maintenance Monthly maintenance window to perform maintenance activities triggered by

SAP; customer requested activities requiring downtime not included

4 hrs per month

Service Request Management Office hours in which Service requests are processed. In the Service Request

Management all Requests according to a service will be processed. Office

hours to be mutually agreed between SAP and the customer

5 x 10 hrs

Change Request Management Office hours in which Change requests are processed. Office hours to be

mutually agreed between SAP and the customer

5 x 10 hrs

Incident Management (definitions see appendix)

Priority Incident Reaction Time (IRT) Service Level 1 – Very high the amount of time between SAP Support Level 1 is notified of the incident and

the first action taken by an SAP support person to repair the incident.

20 minutes (7*24h)

2 - High 2 hours (7*24h)


Few of our HEC customers…

Launched in June 2013 HEC was adopted already by 100+ customers

and is growing up steadily


Accelerate the deployment of SAP HANA projects 1

2

4

Agility to meet business demands through a platform for continuous

innovation

Optimize investment and resources

Develop and transition to the cloud at your own pace 3

5 Reduce risk with SAP as a one-stop shop


Key value drivers


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© 2014 SAP (Schweiz) AG. All rights reserved.

Thank you

Contact information:

Alexandra Pascal

HEC GTM – Cloud Advisory Architect

SAP France, 32, rue Monceau, 75008 Paris

[email protected]

+33 6 16 02 11 26

HANA Enterprise Cloud · SAP Mobility Extractor s Moving entire Landscape to Cloud Moving Part of...

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