From:To:Date:Subject:

Craig FalonRenee M. Ballantine3l28lÙ3 7:45AMFwd: the speed

You done good Renee! Happy computers make happy people

Thank You,Craig FalonDirector of Computer Support Services(651) 523-2321

>>> Annette M. McNamara 4:54:06 PM Thursday, March 27,2003 >>>of my computer, and consequently my exponentially increased level of work productivity, lead me to gigglewith delight. just so you know........

- About Renee 1

ToFrom:

Date:Subject:

Holly BellCraig Falon10l3l2OO5 3:49:06 PMAbout Renee

Craig,Seriously, about Renee... she really helped me out this morning when I had a panic about a file that holdsthe bulk of our information at the Center for Academic Services. Turns out it was in another folder on theshare drive, but when I couldn't find it, I knew I was in trouble. lt must've even been me who caused theproblem, though I don't know how it happened because I was working in Groupwise. I had worked in thisfile and was saving an e-mail to a different file when I noticed that the TREMENDOUSLY IMPORTANT fitewasn't in the usual place on the share drive.The Help Desk did an excellent job of prioritizing my service call. (Thank goodness!!)And Renee made her first stop in my office to get our entire department functioning again. Her calmnessreally helped get me settled back in to the day.Thank you so much for having such a great staff and encouraging them to give such good customerservice!Holly

cc Katie Adams; Kipp

I

- Attitude

From:To:Date:Subject:

Eileen A. LardyRenee M. Ballantine612712006 8:38:12 AMAttitude

Renee,

I have to give you this well-deserved compliment. l've worked at lots of places in my career, and you are

by far the most helpful, personable, outgoing, and cheery individual from an lT Dept that lVe everencountered.

Eileen

Eileen LardySenior AccountantHamline University1 536 Hewitt Ave, MS-C1 91 2(v) 651-523-2018(F) 651-523-3037elardy0l @hamline.edu

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Renee M. Ballantine - Fwd: Thank you!

From:To:Date:Subject:

Harry PontiffTier 2

412712007 9:53 AM

Fwd: Thank you!

FYI

>>> BridgetT. Knisely 412712007 9:46 AM >>>Dear Harry, Craig, Katharine and all computer suppoft staff:

Thank you so much for all of your hard work and congratulations on turning the corner!

Sending good thoughts your way! Keep up the good work! You're doing a wonderfuljob as always! :)

Bridget

Bridget KniselyAdministrative Assistant to Julian SchusterDean of the Graduate School of ManagementHamline UniversityHamline Park Plaza, Suite 308570 Asbury StreetSaint Paul, MN 55104Phone: 65L1523-2335Fax: 651/523-3098

file://C:\TempU(Pgrpwise\4631C81BDomainlPO4100l756E36l661B1\GW)00002.HTM 4/2712007

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Renee M. Giefer - Thank you for exceptional seruice

From:To:Date:Subject:

Amy J. Sheehan

Renee M. Giefer; Steven J. Dondelinger

s/2I/2O09 2:18 PM

Thank you for exceptional seryice

Hi Steve and Renee-

Please accept my sincere thanks for your combined eftorts in helping to restore my GroupWise Archive files,which I mistakenly deleted last week. I really appreciate all the work the two of you did to get my computerrestored and make my archived files accesible again! Have a great weekend! Arny

Amy Sheehan, Reference & Instruction LibrarianHamline University, Bush Library1536 Hewitt, MS-C1919St. Paul, MN 55104v 651.523.2193f 6s1.s23.2199asheehan@gw. hamline.edu

file://C:\Temp\XPgrpwise\4A1562BADomainlPO41001756B36118988l\GV/)00001.HTM 512U2009

From:To:Date:Subject:

"Mark A. Olson" <Molson@gw.hamline.edu><rgieferOl @hamline.edu>111241200810:24 AMEnglish Dept. computer thanks

Renee,

Just wanted to let you know how much we appreciated your sorting out the English Department'sstudent-worker computer (in GLC 107W) on November 12. lt's treating us right again-and what a reliefthat is.

Thanks much for the great help even as you added more work into your already busy day

Best,

Mark

Mark OlsonAssociate Professor and ChairDepartment of EnglishMS+194Hamline University1536 HewittAvenueSt. Paul, MN 55104-1284

Phone: 651.523.2406Fax 651.523.3170

From:To:Date:Subiect:

Craig FalonJesse T. Erickson; John E. Hixon; Renee M. Giefer; Shawn B. Vue51612010 3:42PMAD Migrations for Friday SnnO

CSS,

Just as you did a splendid job of dividing up the AD Migrations for today, please do so before end of day today fortomonor¡/s migrations. Please put the assignments on the spreadsheet in the appropriate columns. Jordan will be heretomonow so remember to keep his name in the mix.

Just as yesterday, I'm out of here at 4pm today.

For having just thrown this faculty migration together at the last minute, I think you all are doing an excellent job of justpicking up with it and making it roll. Job well done!

Thank You,Graig FalonHamline UniversityDirector of Computer Support Services(651) 523-2321

From:To:cc:Date:Subject:

Craig FalonKelly SmithRenee M. Giefer51612010 11:31 AMRE: MRP 2009 machines

Excellentl Can you give me a rough ETA on these 10. Renee is working her rump off both scheduling Ac{ive Directory

migrations and trying to anange faculty computer replacements in the same fell swoop. She's cunently working with theremaining 15 MRÞ ã009 boxes. lf she knows when the 10 will be done, it will help her immensely in who and what she can

schedule.

Thank You,Graig FalonHamline UniversityDirector of Computer Support Services(651) 523-2321

>>> "Kelly Smith" <!e!!yd@ nowmlqs. c9¡0> 5 161201 O 1'l :22 AM >>>

No problem! We know you're good for it!

I'll get started with 10 for now. Just keep me posted.

Kelly SmithAccount ExecutiveNow Micro, lnc.1645 Energy Park DrSuite 200St. Paul, MN 55108651-393-2102 - Office651-393-2101 - Fax651-247{'148 - Cell

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Renee M, Giefer - Excellent Staff,..

From:To:Date:Subject:CC:

Rhonda J. Isaacs

Craig Falon; Yosef T. Morgan

4l29l2ol0 5:18 PM

Éxcellent Staff...

Jesse T. Erickson; Renee M. Giefer

Craig & Yosef,In the past week I had been having issues with my computer in terms of shutting down-getting various "notresponding" messages, etc., and then when all was said and done I still needed to do a forced shutdown.

The purpose of this email is not to address the problem, however, but rather to tell you how impressed I waswith the excellent seruice I received by your staff-Renee Giefer and Jesse Erickson. Their work demonstrated ahigh level of expertÍse and problem-solving ability. In addition, they were very professional in their delivery ofthis excellent seruice, which was done in a very timely manner. This type of work pedormance is not new forRenee or Jesse--I have experienced it whenever they have responded to a tech issue in our office (MMERC) inthe past.

Hamline is very foftunate to have them on staff and I wanted to express how much I appreciate them and theirwork.

Sincerely,

Thank you for all that your depaftment does in the technical support it provides.

Rhonda lsaacsMMERC - Hamline University1536 Hewitt Ave, MS-C1924St Paul MN 55104Ph: 651645-9005Ph: 877-891€379 (toll free)

Fax: 651€45-9490

file://C:\TempUGgrpwise\4BD86DD9DomainlPo41001756E36l245C3l\cWÌ00001.HTM 412912010

From:To:Date:Subject:

Catherine P. WassbergRenee M. Giefer101712010 1:03 PMRe: Computer Follow-up

Renee, thanks so much. I appreciate all of your efforts yesterday. The new computer is working fine.Cathy

>>> Renee M. Giefer 1On2O1011:35 AM >>>HiThere,

Just wondering if you are having a better computer experience today and that you are satisfied with thenew one. lf there is anything I can help you with let me know.

Allthe Best,

Renee GieferTier 2 TechnicianCo m p ute r S u p p o rt SeryrbesHamline UniversitySt. Paul, Minnesota 55104651-5272573rqiefe r0 1 @ h a mlin e.ed u

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Renee M. Giefer - Re: Receipt Printer

From:To:Date:Subject:CC:

Rhonda J. Isaacs

Jordan M. Koch

B/27/20t0 9244 AM

Re: Receipt Printer

Renee M. Giefer

Jordan / Renee,

THANK YOU, THANK YOU, THANK YOU. I tested things out this a.m., did some tweaking on the setup of theprinter in terms of the info that needs to print each time there is a check out and all is working beautifully. Weso appreciate all of your time and expertise in resolving this issue. Have a nice day and weekend!!!

Rhonda IsaacsMMERC - Hamline University1536 Hewitt Ave, MS-C1924St Paul MN 55104Ph: 651-645-9005Ph: 877-B9L-6379 (toll free)Fax: 651-645-9490

>>> Jordan M. Koch 812612010 5:20 PM >>>Hi Rhonda,

I worked with Follett technical support and was able to get the newer driver for your TSP613 printer. Weinstalled it successfully so it should be working. However it might require some configuration or settings of somesort. Could you please test it out when you have time and just let me or Renee know the outcome? I'd be happyto stop by if it needs some additional configuration.

Thanks,Jordan

fi1e://C:\TempUGgrpwise\4C7788F5Domain1PO41001756836125315l\GV/ 00001.HTM glT7l20t0

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Renee M. Giefer - Retirement

From:To:Date:Subject:

Jeanine E. Davidson

Renee M. Giefer

Bl6l2OL010:54 AM

Retirement

Hi Renee,

I wanted to let you know I am leaving Hamline and am taking the retirement package. Actually, my last day isAugust 13 but am home untilthen, cleaning up electronic files, etc.

I enjoyed working with you so much and wanted you to know you bring joy and laughter wherever you go. Icould always count on a "pick me up" when I saw you. Hamline could use more of you around. You are goodfor Hamline and I only hope they appreciate you and your skills.

Take care of yourself and thanks for sharing those beautiful wedding pictures with me. Thanks for yourfriendship.

Jeanine

file://C:\TempUGgrpwise\4C5BE9FEDomainlPO4l001756E36125l3A1\cW)00001.HTM 819120t0

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Renee M. Giefer - the migration

From:

lo:" Edward W. Hessler" < ehesslerOl@ gw.hamli ne.edu >

"Jason A. Christopher" <jchristopher0l-@gw.ham line.edu >, "Shawn B. Vue"

< svue0l-@ gw.ham line.edu >, < rgiefer0l@ hamline.edu >

L2/L6/20L1,11:03 AM

the migration

Date:

Subject:

As usual, thanks to all of you for making this change so easy and doing it in your usual friendly fashion'

I have a bias about the applause that you guys received at the holiday party.It goes beyond merely being well

known and is aimed directly at you (and I speak here about allof you) as professionals and colleagues who know

how to help and who want to help, even when we resist help--even when the help at times is so trivial. You treat

all problems the same: they are important. It is nice to be treated so well and I'm always amazed at how good

you are at this.

Now, whether I migrated along with it remains to be seen but I also know that iflwhen I have a problem you will

help.

So, thanks to all of you.

file://C:\Users\rgiefer0l\AppData\Local\TempU(Pgrpwise\4EEB259BDomainlPO41001.. . 1211612011

t11t13 Hamline University Mail - there is nothing more to say

q HÂÞ.lLlHETTNTï:ENgiTT

there is nothing more to say

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Hessler, Edward W. <ehessler0l@hamline.edu>To: "Renee M. Gieferr' <rgiefer0l @hamline.edu>

but still it isnÏ enough: Thanks.

Fri, Jan 11, 2013 at 1 1:40 AM

There are many things to like about you but one of them for sure is how e\en you are and how elenly you treat allof us, from the bumblers (like me) to whatever the opposite is (bluebirds?).

With appreciation for the work you do here, always so well done.

Edward HesslerHamline Uniwrsity -CGE E/MnSTA1536 Hewitt Arc.MS-1760St. Paul MN 55104-1284651.523.2945email: ehesslerOl @hamline.edufax: 651.523.3C41

nps://mail.google.com/mail/u/0l1ui=2&ik=^44cbe0f e2&v ieur=pt&search=inbox&th=13c2ab2943f 8a28f 1t1

9/19i13 Harnline UniwrsityMail - thanls for movirq us along

q HÀMLIHErnûTrEagrrr

thanks for moving us along¡ ^-.-----.-i =--: :i,J:.

Hessler, Edward W. <ehessler0l@hamline.edu> Thu, Sep 19,2013 at 10:54 AMTo: "Shawn B. Vue" <su-reO1@hamline.edu>, "Rerìee M. Giefe/' <rgieferOl@hamline.edu>

l'm always in awe of the things you do and how easily, at least it appears that way.

So, I knew the day of the move, yesterday, that you'd be there, on-time and hitch us up but it was faster than I

expected. The morers didnt aniræ as expected but when they got here, they mored. This is hard, healy work.

I wish you well in hiring a replacement for Jason.

Cheers.

Edward HesslerHamline University -CGEE/MnSTA1536 Hewitt Aw.MS-1760St. Paul MN 55104-1284651.523.2945email: ehesslerOl @hamline.edufax: 651.523.3M1

1t1

firæ,|2o15 Hamline University Mail - AWESOME SERVICE!!!

E }IÅMLINE Giefer, Renee M. <rgiefer0l @hamline.edu>TIIÍIVENgITY

AWESOME SERVICE!!!2 messages

Mayer, Garol <cmayer@hamline.edu> Fri, Oct 30, 2015 at 1:54 PMTo: "Renee M. Giefel,' <rgieferOl@hamline.edu>, Josh Zeller <jzellerOl@hamline.edu>, Gharlie Schroeder<cschroeder0S@hamline.edu>

Renee, Charlie, and Josh, I canï thank you enough for the outstanding services you performed yesterday herein the back hallway of DredHSE.

First, I was sorry that I missed you, Renee, when you anived with the second monitor, but you clearly left thejob in very good, well-trained hands: Charlie Schroeder. What an asset HE is to lT! He explained what he wasdoing as he did it so that even / understood what was going on. When he finished, I asked him to show me thebasics of managing the two monitors - he did that quickly, clearly, and so effectively that I was up and runningeasily after he left.

I also asked if he had time to look at a problem with my laptop. He very pleasantly agreed - "Better thanwasting time going back and forth" - and when he hit a wall, he apologized and said heU let you know about it.

Ten minutes later you and Josh Zetler came through my offíce dood The two of you tried to fix my problem aswell as Vivian's acrcss the hall - you guys are really efficient and know how to make the most of your time.Like Charlie, Josh also hit a wall with my laptop and said he needed to consult info back at the office. I willfollow up with him.

Renee, all three of you are funny, fiiendly, really focused, knowledgeable - and it's clear that you really haveour best interests at heart. I especially appreciated your good work because I'm in the middle of a seriouscourse-scheduling time crunch - I'm trying to naildown the last 30 courses forthe SP 16 schedule by Monday,and I need to coordinate four ir¡fo sources simultaneously. Since Charlie taught me how yesterday, I canmanage three sources on my dual screens - it sure beats running down the hall to print and then recnterfrompaper. Thanks to you, our SP 16 schedule wil! prcbably NOT"go up in flames". And I slept well Iast night.That's how important you are.

Renee, Josh, and Charlie - you're the best! And I promise to refill my candy jar with a sign that says "Propertyof lT". Hope you have a great weekend.

Garol

Carol S. MayerAssistant Professor & ChairGraduate Continuing Studies DepartmentSchool of Education - Hamline Universitycmayer@hamline.edu (651 ) 523-2006

The answer is not to standardize education, but to personalize and customize it to the needs of each leamer ...There is no altemative. There neverwas.

Sir Ken Robinson

NOTICE: This eâ€Zmail and anyattachments may contain confidential information.Use and further disclosure of the information must be in accordance with the federalFamily Educational Rights and Privacy Act of 1974. lnformation contained herein is

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