Hamilton's Employment and Training Network
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Transcript of Hamilton's Employment and Training Network
January 2014
Hamilton’s Employment and Training Network
In partnership with the Skills Development Flagship
ACKNOWLEDGEMENTS
Authors: Judy Travis and Sarah Hosick, Workforce Planning Hamilton
Advisory team:
Angela Eckhart- Employment Hamilton
Kerry Lubrick – Ontario Works
Leah Morris – Adult Basic Education Association
Network Maps: Robyn Kalda, Health Nexus
Workforce Planning Hamilton would like to recognize and thank those organizations and
individuals that have contributed their knowledge and expertise to the creation of this report.
Thanks to the members of the Skills Development Flagship for partnership support of this
project. WPH would also like to acknowledge all those who responded to the relationship
network survey in Fall 2013.
Special thank you to Robyn Kalda at Health Nexus. Robyn’s guidance and creation of the
network maps of employment and training service providers in Hamilton was invaluable in
understanding the employment and training network.
This Employment Ontario project is funded by the Government of Ontario.
Ce projet Emploi Ontario est financé par le gouvernement de l’Ontario.
This document may be freely quoted and reproduced without obtaining the permission of Workforce Planning
Hamilton provided that no changes whatsoever are made to the text and that Workforce Planning Hamilton is
acknowledged as author.
The information in this report is current at the time of printing.
The views expressed in this document do not necessarily reflect those of the Government of Canada or the
Government of Ontario.
Page | 1
TABLE OF CONTENTS
Purpose of this report 2
Background 2
Methodology 3
Limitations 3
Part 1: A Profile of the Unemployed Population in Hamilton By the Numbers Gender Age Distribution Duration of Unemployment Education Skills Mismatch in Hamilton Major Field of Study of the Unemployed
4
Part 2: An Inventory of Program and Service Availability Specializations Service Mix
1. Employment Related Services 2. Educational Services 3. Other Services
9
Part 3: Network Mapping What is Network Mapping? Goal of Network Mapping Network Maps of Hamilton’s Employment and Training Services Appendix A: Service Questions Appendix B: Service Category Definitions Appendix C: Network Mapping Survey Appendix D: List of Survey Respondents
19
29
30
35
38
Page | 2
PURPOSE OF THIS REPORT There are 28 organizations in Hamilton that provide training and upgrading services,
employment services, or both types of services to help people upgrade their skills and get back
to work.1 Located throughout the city, each organization offers unique services for their
clients, with different eligibility criteria and specializations. As program offerings change and
adapt to suit client needs, it can be challenging for workers in each organization to keep current
on other organizations’ programs. Therefore, this report is designed to help service providers
better understand current employment and training program options in Hamilton so that there
is greater connectivity, awareness and alignment of programs and services.
To achieve this purpose, we first present an analysis of Employment Ontario client
demographics, as well as the general unemployed population in Hamilton. In so doing, we can
see who is currently receiving employment or training services, as well as who is not receiving
services but might benefit from them. Complementing the client analysis, we also look at an
inventory of current program offerings and how they align with client needs.
To understand the relationships between organizations, we connected with Health Nexus, a
charitable organization that supports individuals, organizations and communities to strengthen
their capacity to promote health, to construct a relationship network map of the service
providers. Through network mapping, we are able to discover the strengths of relationships
within the service provider community, so that its work and effectiveness may be strengthened.
BACKGROUND Recognizing the need to better understand community relationships and service coordination,
the Workforce Information Network (WIN) Hamilton website (www.winhamilton.ca) was
developed in 2009 and launched publicly in 2011 with funding from the Ministry of Community
and Social Services. Developed by the Skills Development Flagship, and operated by Workforce
Planning Hamilton, WIN Hamilton offers a comprehensive list of local employment, training,
and upgrading programs, complete with maps and contact information. There are 244 users
1 These services receive government funding and are registered on WIN Hamilton. There are more organizations registered on WIN Hamilton that do not provide direct employment or training services. There are also private-sector organizations that are not registered on WIN Hamilton.
One of the goals of this paper is to stimulate discussion in the service provider community
about client needs and service availability. Service questions are provided throughout the
report to help facilitate dialogue between agents. See Appendix A for a full list of service
questions.
Page | 3
registered on the site, and from October 2012-October 2013, the website saw 6,514 visits
(5,413 unique) and over 16,500 page views.
At the time the project was designed, it was restricted by not having access to client
information on who was using employment or training services. In 2013, the Ministry of
Training, Colleges and Universities released aggregate data on Employment Ontario (EO) clients
to Workforce Planning Hamilton allowing us to build upon the WIN Hamilton initiative and
explore the linkages between service providers and client needs.
METHODOLOGY In consultation with the Adult Basic Education Association and the Skills Development Flagship,
Workforce Planning Hamilton undertook a research approach which included:
an analysis of the 2011 National Household Survey for the Hamilton census division, as
well as the monthly Labour Force Survey for the Hamilton census metropolitan area;
an assessment of custom client data from the Employment Ontario agencies serving
Hamilton, provided by the Ministry of Training, Colleges and Universities, as well as
custom Ontario Works client data provided by the City of Hamilton Community and
Emergency Services for the year April 2012- March 2013;
a review of program offerings collected from the WIN Hamilton website;
an online survey created with guidance from Health Nexus that gauged awareness and
relationship levels between service providers that was distributed to all members of the
WIN Hamilton website, gathering 119 responses from September to October 2013.2
LIMITATIONS Client data from MTCU was in aggregate form and could not be cross-tabulated or separated by
service provider. Data presented here is also not representative of all individuals who access
employment services in the community. The numbers of EO clients reported are those that
received direct service. Some people choose to conduct their job search without committing to
a structured program and these individuals would not be reflected in the EO client data.
Individuals that receive educational or employment services outside of the EO or OW system
are also not included in the client analysis.
Time references of data sets are also slightly different. Data on the general unemployed
population in Hamilton was gathered from the 2011 National Household Survey, while EO and
OW client data was aggregated from the 2012-2013 fiscal year.
2 See Appendix B for a copy of the survey questions.
Page | 4
PART 1: A PROFILE OF THE UNEMPLOYED POPULATION IN HAMILTON Training and employment services are available to help the unemployed population find work.
This section will profile Hamilton’s labour force, with specific focus on:
Who could benefit from employment or training services (the unemployed population)
Who is currently receiving employment or training services (clients who received
Employment Ontario (EO) services from April 2012- March 2013 and Ontario Works
recipients who were active at some point from April 2012-March 2013)
BY THE NUMBERS
*These client groups are not mutually exclusive. Source: 2011 National Household Survey, EO Client Data
Clients who receive employment services represent a subset of the general unemployed
population. By looking at characteristics of the total unemployed population as well as the
employment service groups we can see who we are reaching with our services and who is not
currently using employment services but might benefit from them.
Population - 519,949
Labour Force - 266,200
Employed - 243,080 Unemployed - 23,120
EO - ES Assisted Clients - 4,292*
EO - LBS Learners - 816*
OW - 20,303
One-to-one employment
counselling - 3,626*
Page | 5
GENDER
Source: 2011 National Household Survey, EO Client Data, OW Client Data
Slightly higher proportion of unemployed males than females (54.5% male compared to
45.5% female)
Employment service assisted clients have similar distribution of males and females
(54.1% male and 45.9% female) as the unemployed population
Employed population, LBS learners and OW recipients are almost even proportions of
men and women
AGE DISTRIBUTION
Source: 2011 National Household Survey, EO Client Data
Youth (15 to 24 years) more likely to be unemployed than people of prime working age
Youth are less likely to access employment services compared to the general
unemployed population
Majority of clients served are of prime working age (25 to 44 years)
0%
50%
100%
Employed Unemployed Employment Service Assisted
Clients
Literacy and Basic Skills Learners
Ontario Works Active
Applicants
Female
Male
0%
20%
40%
60%
80%
100%
Employed Unemployed Employment Service Assisted
Clients
Literacy and Basic Skills Learners
65 years and over
45 to 64 years
25 to 44 years
15 to 24 years
Page | 6
0%
20%
40%
60%
80%
100%
Ontario Works Clients
65 years and over
45 to 64 years
30 to 44 years
22 to 29 years
18 to 21 years
Taking a detailed age breakdown of OW clients
shows that there are also a low number of youth
in their program, with 14% of active clients under
the age of 22
Source: OW Client Data
DURATION RECEIVING SERVICES
Source: EO Client Data, OW Client Data
ES clients tend to either be relatively new to services, or have been an active client for
over a year
Ontario Works also has a high proportion (57.5%) of their caseload who have received
benefits for 12 or more months
0%
20%
40%
60%
80%
100%
Employment Service Clients Ontario Works (March 2013 Caseload)
More than 12 months
7 to 12 months
3 to 6 months
Less than 3 months
Service Question: Long-term unemployment has been linked to negatively impact the
chances of finding a job. What strategies can help the long-term unemployed overcome the
perceived negative bias and get back to work?
.
Page | 7
EDUCATION
Source: 2011 National Household Survey, EO Client Data, OW Client Data
Employed population is higher educated than unemployed population
Almost half of ES assisted clients have either college or university education, yet still
have difficulty securing employment
SKILLS MISMATCH IN HAMILTON?
When we consulted with service providers for Workforce Trends in Hamilton the majority of employment agencies noted skills misalignment or outdated skills as the most common reason for clients with postsecondary education to have difficulty in the labour market. There is evidence of a skills gap or skills mismatch in Ontario’s labour market, with the Conference Board of Canada estimating the gap costing the Ontario economy up to $24.3 billion in foregone GDP.3
Seven hundred employment service clients had less than high school education, yet only 97 clients had outcomes of either Ontario Secondary School Diploma or equivalent, academic upgrading or EO literacy training. EO agencies reported that although every client is made aware of training options, clients tend to place greater importance on securing employment rather than education. In order to stay competitive in the knowledge economy, clients need to embrace lifelong learning so they can adapt to changing workforce needs.
3 The Need to Make Skills Work: The Cost of Ontario’s Skills Gap, The Conference Board of Canada, Daniel Munro and James Stucky, 2013
0%
20%
40%
60%
80%
100%
Employed Unemployed ES Assisted Clients
Ontario Works
Other
Completion of postsecondary
Completion of high school
Less than high school
Page | 8
MAJOR FIELD OF STUDY OF THE UNEMPLOYED Forty-four percent of the unemployed population has a postsecondary degree, diploma or
certificate.
Source: 2011 National Household Survey
Of the unemployed population with postsecondary education:
25% had a background in architecture, engineering, and related technologies
Business, management and public administration postsecondary credentials were the
second most common unemployed group at 21%
Health and related fields represented 12% of the unemployed population with
postsecondary education
Education, 4.0%
Visual and performing arts,
and communications
technologies, 3.6%
Humanities, 5.6%
Social and behavioural
sciences and law, 11.3%
Business, management and
public administration,
21.4%
Physical and life sciences and
technologies, 3.3%
Mathematics, computer and information
sciences, 3.3%
Architecture, engineering, and
related technologies, 25.0%
Agriculture, natural resources and conservation,
2.0%
Health and related fields, 12.4%
Personal, protective and transportation services, 8.1%
Service Question: What fields of study do EO clients typically come from?
Does it match the fields of the unemployed?
.
Page | 9
PART 2: INVENTORY OF PROGRAM AND SERVICE
AVAILABILITY
From www.winhamilton.ca:
A service provider/program has
A distinct organizational structure
Dedicated staff who are not part of other service providers or programs
Its own funding
Its own client roster and thus, has its own client records
There are 28 service providers on WIN Hamilton that offer employment, training and upgrading
services. Service providers can have multiple locations across the city.
Source: www.winhamilton.ca
Services are clustered in the downtown area, generally on main public transit routes
Unemployment rates in the downtown area tend to be higher than other areas of
the city 4
4 Statistics Canada 2006 Census by Census Tract
Page | 10
The following is a list of the service providers on WIN Hamilton that offer training and upgrading
services, employment services, or both (as self-identified by their program listings).
TRAINING AND
UPGRADING SERVICES
ONLY
BOTH EMPLOYMENT SERVICES
ONLY
Circle of Friends for
Newcomers
Hamilton Literacy Council
March of Dimes Canada
Mohawk College
Academic Upgrading
Mohawk College
Language Instruction
ABEA, Adult Basic Education
Association
ACFO, Association Canadienne-
Française de l'Ontario
CARE Centre Hamilton
City of Hamilton Community and
Emergency Services
Collège Boréal
Community and Continuing Education-
HWDSB
Community Living Hamilton
Employment Hamilton
Goodwill Career Centres
Mohawk College Community
Employment Services
Mohawk College Specialized Skills
Training
Salvation Army - Lawson Ministries
St Charles Adult & Continuing
Education Centre – HWCDSB
St Joseph Immigrant Women's Centre
Threshold School of Building
vpi Inc
Wesley Employment Services
YWCA Hamilton
Hamilton Area
Steelworkers Adjustment
Committee
John Howard Society
Mohawk College Second
Career
PATH Employment
Services
YMCA Employment,
Training & Settlement
Page | 11
ONTARIO WORKS CASELOAD
Heavier caseload in the downtown area, generally where service providers are also
clustered
Page | 12
SPECIALIZATIONS
Source: www.winhamilton.ca
155 service provisions are classified into 17 specializations
The most common specializations are
o general unemployed (59 provisions)
o persons with disabilities (47 provisions)
o youth (28 provisions)
59
18
16
17
28
47
13
8
12
4
4
19
27
17
11
21
7
0 10 20 30 40 50 60 70
Unemployed
Laid off workers
Older workers
Aboriginal persons
Youth
Persons with disabilities
Persons with low literacy
Francophones
Employers
Ex-offenders
Seniors
Underemployed
Low income
Internationally trained persons
Women
Immigrants/newcomers
Persons with multiple barriers
Service Provisions by Specialization January 2014
Page | 13
EO client groups that are typically harder to serve tend to be specializations that have more
provisions.
% of ES assisted clients (self-
identified)5
% of Provisions
Newcomers 9.1% 13.5%
Persons with disability 9.2% 29.5%
Internationally Trained
Professionals
16.4% 10.3%
Aboriginal 1.9% 10.3%
Youth 21.8% 17.3%
Source: EO Client Data, WIN Hamilton
Internationally Trained Professionals and Youth are the only specializations that have a
higher concentration of ES assisted clients than the % of total provisions
S
5 These client groups are self-identified and therefore data collection methods of these groups may vary by service provider.
Service Question: Are there any specializations that should have a higher number of
provisions?
.
Page | 14
SERVICE MIX Only service providers that offer government-funded programs are included in this analysis.
Private employment or training services in the community are not reflected here.
1. Employment Related Services
Source: www.winhamilton.ca
23 service providers offer employment services in the community
Many locations are located in the downtown area and/or on main bus routes
Most Common Employment Services Least Common Employment Services
Individual job search assistance (11 provisions) Job coaching (3 provisions)
Job placement (10 provisions) Preparation of career development summary
to access funding (3 provisions)
Employment resource centres (10 provisions) Internship (1 provision)
Self-employment (1 provision)
Page | 15
Most common employment services are offered by several service providers throughout
the city
Some of the least common employment services are also offered outside of the
employment network community
o For example, the Hamilton Small Business Enterprise Centre (SBEC) provides
business information, guidance and advice on starting and running a business,
which may decrease demand for self-employment services from employment
service providers. Ontario Works and EO agencies also refer clients to other
organizations such as SBEC.
8
10
9
11
1
3
5
10
5
5
6
6
1
4
6
3
0 2 4 6 8 10 12
Career counselling
Employment resource centre
Employment skills
Individual job search assistance
Internship
Job coaching
Job matching
Job placement
Job retention/job maintenance
Job search workshops
Occupational training
Placement incentives
Self-employment
Structured group job search workshops
Case management
Preparation of career development summary to …
Employment Service by Number of Provisions - January 2014
Service Question: Are the services that are in the highest demand match the services with
the highest provisions? Do the services with only a few provisions meet demand? Do
service providers know all referral options for different services?
.
Page | 16
2. Educational Services
Source: www.winhamilton.ca
22 service providers offer training and upgrading services in Hamilton
Most Common Educational Services Least Common Educational Services
English as a Second Language (14 provisions) Centralized assessment centre (1 provision)
Academic upgrading (13 provisions)
Skills development training and support (8
provisions)
Accreditation for Internationally Trained
Professionals (1 provision)
Page | 17
13
1
2
1
5
7
8
14
2
0 5 10 15
Academic upgrading
Accrediation for internationally trained professionals
Bridging programs for internationally trained professionals
Centralized assessment centre
Literacy and basic skills
Pre-employment, pre-training and life skills preparation
Skills development training and support
English as a second language
French as a second language
Training and Upgrading Service by Number of Provisions
Page | 18
3. Other Services
Other services typically involve client referrals or assistance outside the education or
employment realm
SERVICES FOR EMPLOYERS
Many employment service providers also offer resources for employers. In particular,
EO helps attract and recruit employees with the required skills, post employment
opportunities, help identify human resource skill requirements, and match position and
workplace requirements to a participant’s skills, capabilities, interests and experience.
Agencies also help determine eligibility for financial incentives to offset some of the
costs of providing on-the-job training and work experience. There are 11 provisions on
WIN Hamilton that are employer-focused.
2
1
5
2
0 2 4 6
Financial and material assistance
Formal referrals to other services
Information and referral services
Organizational training and supports
Other Services by Number of Provisions
Service Question: Are there any services that are not currently categorized that are
offered? Are there any services that are not offered that would benefit clients?
.
Page | 19
PART 3: NETWORK MAP OF HAMILTON’S
EMPLOYMENT AND TRAINING SYSTEM
“Network mapping and analysis helps us visualize and explore relationships within a group so
that the group itself, and therefore its work and effectiveness, may be strengthened.”6
WHAT IS NETWORK MAPPING? Network mapping (also known as social network analysis) is a way of looking at the connections
and relationship flows between individuals, groups, organizations or other
information/knowledge processing entities.7 A network map consists of nodes, which represent
the individuals or groups, and links, which show the relationship between nodes.
GOAL OF NETWORK MAPPING FOR HAMILTON’S
EMPLOYMENT AND TRAINING NETWORK By creating a network map of Hamilton’s employment and training network we can look at the
flow of information between members. We can see if there are any missing or weak links within
the network and if there are any opportunities to improve client services through strengthened
relationships.
With the large number of employment and training services in Hamilton, we decided to focus
on the awareness level between organizations. We asked all registered users on WIN Hamilton
to rank their awareness level of other organizations using the following scale:
NONE: My organization has no awareness of or contact with this organization
AWARENESS: My organization is aware of this organization and its services or materials
COORDINATION: In the past two years, my organization has received referrals from, or referred
clients to this organization, identified best locations and schedules, etc
COLLABORATION: In the past two years, my organization has worked with this organization on
joint ventures, shared case planning, supporting new program design, etc
INTEGRATION: In the past two years, my organization has integrated programs or services with
this organization under shared funding or governance
6 Network Mapping @ a glance, Robyn Kalda, Peggy Schultz, Suzanne Schwenger, Health Nexus 7 Valdis Krebs, www.orgnet.com.sna.html
Page | 20
Health Nexus used the results of the survey to produce a network map that pictures the
relationship between members.
Questions to consider when analyzing Hamilton’s employment and training network map:
What organizations receive the core flow of information? Do these organizations
act as leaders within the employment and training network?
What organizations are on the peripheral that could improve client service if they
were more integrated within the network?
How might members better collaborate on future projects or work together to
improve client outcomes?
.
Page | 21
Map 1. Overall Network of Hamilton’s Employment and
Training Network
Based on our survey findings, there are 1,397 unique links in the network, resulting in a healthy,
resilient-looking map. There is a core of closely-related organizations in the centre, a near
periphery of organizations with multiple ties to the network but their main focus may be
elsewhere, and a large periphery of organizations with more minimal connections that help
support the work of the core. Many of the core organizations would have to be removed before
the network would collapse.
We will break down the map into sections to identify where each organization falls on the map
and see the strength of relationships between organizations.
Map 2. Top Supports
Which organizations provide support, advice or resources that have been helpful in your work?
There is a large cluster around OW
partly due to the high number of
survey respondents from OW.
The organization with the most
incoming links (that is, the most
common organization others listed
as being the top support) appears
to be the ABEA. Note that since
respondents wrote in their
answers, there could be some
duplication of organizations under
multiple names.
Are there any organizations
that others have listed that
could help you more with your
work?
Page | 22
Map 3. All Relationship Levels
Which term best describes your relationship with the following organizations?
1: Awareness
2: Coordination
3: Collaboration
4: Integration
This map shows the dense network of
all levels of relationships between
organizations.
The EO Employment Service agencies,
OW and ABEA are right in the core and
tend to have more integration and
collaboration-level relationships.
Organizations around the periphery
have looser ties to each other than the
organizations in the core.
As this map is so dense, we will look at
relationship levels separately.
Page | 23
Map 4. Awareness Relationships Only
This map shows the basic
awareness that individuals have of
other organizations. From the high
number of lines between all
organizations, we can see that
organizations have at least an
awareness level of each other.
Page | 24
Map 5. Awareness and Coordination Relationships
This map shows the awareness and
coordination relationships
together. The thin light grey lines
represent awareness and the
heavy dark grey lines are
coordination relationships.
We can see that most
organizations that have awareness
are superseded by coordination-
level relationships. A few
organizations near the edges of the
map have awareness-only
relationships.
Page | 25
Map 6. Coordination and Collaboration Relationships
Map 6 shows coordination (grey
lines) and collaboration (green
lines) together. Organizations
around the edges have many more
coordination-level relationships
than collaboration-level
relationships. Organizations in the
core appear to have many
collaboration-level relationships.
Are there missing
opportunities for
coordination-level
organizations to collaborate
with organizations in the core?
Page | 26
Map 7. Collaboration and Integration Relationships
This map shows the collaboration
(green lines) and integration
(purple lines) relationships
together.
Integrated organizations are
primarily within the core of the
network map; however, there are
a few integrated relationships with
periphery organizations.
Considering which
organizations are not as
integrated with others, are
there missing opportunities for
more integrated relationships?
Page | 27
Map 8. Integration Relationships Only
This map shows only the
integration-level relationships that
appeared on Map 7. Ontario
Works has many integrated
relationships (partly influenced by
the high number of survey
respondents from OW). Other
organizations with several
integration-level relationships are
the EO Employment Service
agencies and ABEA.
CONCLUSION
This document has been prepared to stimulate discussion among service providers about the
relationships between programs, services, and clients. A facilitated workshop is scheduled to
take place with the members of the Skills Development Flagship on January 30, 2014 where the
service questions presented in the document will be addressed. The SDF will then determine
next steps to better integrate and continuously improve employment and training services.
Page | 29
Appendix A – Service Questions
The following is a list of service questions posed throughout the document and their
corresponding page number.
1. What strategies can help the long-term unemployed overcome
the perceived negative bias and get back to work?
6
2. What fields of study do EO clients typically come from? Does it
match the fields of the unemployed?
8
3. Are there any specializations that should have a higher number of
provisions?
12
4. Are the services that are in the highest demand match the
services with the highest provisions?
5. Do the services with only a few provisions meet demand?
14
14
6. Are there any services that are not categorized that you offer? 17
7. Are there any services that are not offered that would benefit
clients?
17
1. What organizations receive the core flow of information? Do
these organizations act as leaders within the employment and
training network?
17
8. What organizations are on the peripheral that could improve
client service if they were more integrated within the network?
19
1. How might members better collaborate on future projects or
work together to improve client outcomes?
19
1. Are there any organizations that others have listed that could
help you more with your work?
21
1. Are there missing opportunities for coordination-level
organizations to collaborate with organizations in the core?
25
2. Considering which organizations are not as integrated with
others, are there missing opportunities for more integrated
relationships?
26
Page | 30
Appendix B – Service Category Definitions
Centralized assessment
centre
An employment resource centre that provides information and
tools to conduct a self-directed job search; provides case
management services; and provides formal referrals to other
services in the service delivery network
Formal referrals to other
services
Produces assessments that are used as a basis to provide formal
referrals to other services in the service delivery network
Organizational training and
supports
Workshops, courses, and other supports offered to service
providers, e.g. clear writing seminars
Accreditation for
internationally trained
individuals
Services that assist people to have their foreign educational or
occupational credentials assessed to determine Canadian
equivalences
Bridging programs for
internationally trained
individuals
Programs that help people who were trained outside of Canada
move into the labour market. Programs may include: an
assessment of education and skills; work placement;
occupation-specific language training; learning plans to identify
any added training needed; and preparation for license or
certification exams.
Career counseling
The exploration, identification and clarification of interests,
abilities, skills and education in relation to career goals; the
exploration of occupational and job requirements and
assessment against skills and experience; and individual/group
assistance and support in career counseling
Case management
Identification of strengths and challenges of individuals as they
relate to the development of a career/employment goal;
clarification of goals and expectations; the assessment of
service needs based on employment goals; the development of
client service action plans (such as “return to work action
plans”); supported access and referral to services
Page | 31
Employment resource centre A stand alone centre that provides information and tools to
conduct a self-directed job search with no case management,
no collection or access to personal information or no
formal/written referrals to other services
Financial and material
assistance
Monetary supplements to help offset expenses encountered
during a job search or process of training and upgrading.
Material assistance includes provision of clothing to be used in
job search and interview process
Individual job search
assistance
Individual assistance and support during job search including
the preparation of job search tools such as resumes, cover
letters, employment application, interview and job search
strategies, providing information on education and training
options, providing orientation to the labour market and
workplace and referral to other service components
Internship
Paid or unpaid supervised practical training and work placement
for a specific period of time, usually offered to students or
entry-level job seekers
Job coaching
Providing hands-on coaching of individuals in the work
environment to provide practical support in learning the job and
adapting to the work environment
Job matching Outreach to employers to identify opportunities that are not
currently available in the competitive job market; support to
employers in identifying skills required and capabilities needed;
matching of employers’ skills, needs and participants’
capabilities and interests; assessing the appropriateness of the
workplace
Job placement Placement of individuals into employment with and without
financial incentives; coordinating volunteer, job trial and on-
the-job training opportunities; monitoring of the placement
and/or on-the-job agreements; and the development and
monitoring of on-the-job training plans
Page | 32
Job retention/job
maintenance
Identification of need for additional support for individuals
upon securing employment; the provision of individual support
in assisting individuals to maintain the job and/or advance their
employment; the development of a support plan with the
individual and/or the employer, as appropriate; and linking
individuals with mentors and coaches to provide support
Job search workshops The provision of job search information and the development of
job search tools such as resumes, cover letters, employment
applications, interview and job search strategies in a group
workshop setting. This would be a time limited one-time event
such as a half-day resume workshop
Placement incentives
The provision of funds to employers to offset employer costs of
on-the-job training (for example, targeted wage subsidy), work
experience and summer student hiring including incentives to
encourage employers to provide apprenticeship training
Pre-employment, pre-
training, and life skills
preparation
Supporting individuals, individually or in a group setting, in
developing essential self management skills that will support
them in their job search and integration into the labour market,
or during their training. Examples include communication skills,
time management skills, and conflict resolution skills
Preparation of career
development summary to
access funding
On behalf of the client, preparation of the Career Development
Summary including client profile, counseling process,
appropriateness of intervention, labour market info, training
institution decision, financial and budget information, and
counselor’s statement of support to access funding such as Skill
Development or Second Career Strategy
Self employment
Assessment of individuals and business ideas for feasibility of
developing and implementing a successful small business;
providing individual/group assistance in the development of
business plans; and, coaching individuals in the implementation
of their business plan and the launch of their small business
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Structured group job search
workshops
The provision of job search information and the development of
job search tools such as resume writing, cover letters,
employment applications, interview, and job search assistance
in a group format which includes multiple job search workshops
organized into a program model. This would include programs
where clients are required to spend a specified number of hours
over a time period in a group format such as 25 hours per work
in a structured job search program
Academic upgrading
Courses that assist clients in receiving higher academic
credentials, such as a high school diploma, including day classes,
night classes, distance learning, or teacher-led online courses
Apprenticeship preparation
and support
Various types of assistance offered to persons seeking
apprenticeship (on-the-job training program for people who
want to work in a skilled trade or occupation that includes
learning new skills from skilled journeypersons
Employment skills Critical skills needed for the workplace, including
communication, problem solving, positive attitudes and
behaviours, adaptability, working with others and computer,
science, technology and mathematics skills
English as a second language
Language training for individuals whose first language is not
English. Training is designed to help participants learn reading,
writing, listening and speaking skills in English
French as a second language
Language training for individuals whose first language is not
French. Training is designed to help participants learn reading,
writing, listening and speaking skills in French
Information and referral
services
A self-directed resource centre linked to other service delivery
options that are provided within the organization
Literacy and basic skills
Provision of assistance with literacy, math and other skills
people need to reach their work or other life goals, including
Essential Skills and workplace skills
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Occupational training Development of skills or knowledge through instruction or
practice; can include both formal education and on-the-job
experience. Smart Serve and WHMIS training are in this
category
Skills development training
and support
Process of learning a new skill or trade, also known as
“retraining.” Includes Second Career and Ontario Skills
Development (OSD)
Tutoring Individualized instruction that imparts skills or knowledge of a
certain topic
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Appendix C – Network Mapping Survey
1. Name
2. Organization
3. Email
4. What is your position?
a. Front-line worker
b. Manager/supervisor
c. Director
d. Other (please specify)
PART 1 – AWARENESS OF EMPLOYMENT AND TRAINING SERVICES – WHO DO YOU KNOW?
The list below represents the membership of the Skills Development Flagship. To the best of
your ability, use the following scale when measuring the strength of your organization's
relationship with other member organizations:
NONE: My organization has no awareness of or contact with this organization
AWARENESS: My organization is aware of this organization and its services or materials
COORDINATION: In the past two years, my organization has received referrals from, or referred
clients to this organization, identified best locations and schedules, etc
COLLABORATION: In the past two years, my organization has worked with this organization on
joint ventures, shared case planning, supporting new program design, etc
INTEGRATION: In the past two years, my organization has integrated programs or services with
this organization under shared funding or governance
Please select only the highest awareness level that corresponds to your relationship with each
organization. For example, if you have both coordinated and collaborated with the
organization, choose "Collaboration".
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5. Which term best describes your relationship with the following organizations? (If it is
your own organization, please choose N/A)
NONE AWARENESS COORDINATION COLLABORATION INTEGRATION N/A
ABEA
CARE Centre Hamilton
Career Foundation
Circle of Friends for Newcomers
Community and Continuing Education –HWDSB
Community Living Hamilton
Employment Hamilton
Good Shepherd Works
Goodwill Career Centres
Hamilton Literacy Council, The
Hamilton Regional Indian Centre
John Howard Society
March of Dimes
Métis Nation of Ontario – Education and Training
Mission Services
Mohawk College Employment Services
Mohawk College Language Instruction
Mohawk College Specialized Skills Training
Niagara Peninsula Aboriginal Area Management Board
ODSP – Income Support
ODSP – Employment Support
Ontario Works
PATH Employment Services
Salvation Army – Lawson Services
St Charles Adult & Continuing Education Centre – HWCDSB
St Joseph’s Immigrant Women’s Centre
St Joseph’s Healthcare/Community Schizophrenia Service
Steelworkers Adjustment Committee
Threshold School of Building
TRI -Rock Program – Living Rock Ministries
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vpi Inc
Welcome Inn
Wesley Urban Ministries Employment Services
Workforce Planning Hamilton
YMCA Settlement
YWCA Hamilton (Bizsmartz, Bridge Training)
6. Have you referred clients to and/or received referrals from the following organizations
or services?
YES NO
Catholic Family Services
COAST (Crisis Outreach and Support Team)
Elizabeth Fry Society
Hamilton Housing Help Centre
Hamilton Urban Core Community Health Centre
Marty Karl Centre
Women’s Centre of Hamilton – Interval House of Hamilton
Volunteer Hamilton
7. Are there any organizations that have not been mentioned that you receive referrals
from and/or refer to?
PART 2 – NETWORKING
8. Please list (up to) 5 most helpful contacts (and which organization they belong to) that
provide support, advice or resources that have been helpful in your work. (If you do not
have a specific contact person at the organization you find helpful, just list the
organization)
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Appendix D – List of Survey Respondents
The following is a list of how many respondents from each organization completed the
relationship survey sent online through WINHamilton.
Organization
Number of Respondents
Adult Basic Education Association 3
Collège Boréal 5
Employment Hamilton 8
Goodwill Career Centre 11
Mohawk College 5
ODSP 1
Ontario Works 65
PATH Employment Services 2
vpi Inc 5
Wesley Urban Ministries 5
Workforce Planning Hamilton 3
YMCA 6
Total 119