HALL Lily CV-ENG
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HALL Lily Résidence I Certali Bat E / RDC 20220 L’ile Rousse 06 08 33 98 31 lily2bemma@hotmail Bilingual French / Good spanish Excellent organisational and time management skills 23 years’ old Single French driving license Professional Experiences Excellent organisational and time management skills, Fluent French speaker, Great computer skills, Excellent team spirit, Thorough, Precise, Highly self-motivated and an Eye for detail Marketing secretary / Hostess / Receptionist Receive and respond to enquiries and bookings phone calls and e-mails Host and welcome guests on their arrival Study guest requests in a technical and commercial manner. (Product availability, cost, and eventual specific requests ...) Identify the needs of the client, present the product, advise and discuss details. Establish a quote and transmit details to the guest(s) corresponding to their request and personal profile (planning, price, payment, ...) Work alongside international tour operators or other business’s Register orders, double check all the specifications and inform/ confirm the guest or tour operators bookings Follow up on orders and payments Enquire on customer satisfaction Possess a good level of computer skills (Word, Excel,…) and use the business’s booking software (Yoschool) Use and knowledge of different spoken languages. In my case French, English, Spanish and some Italien. Use of sale technics, offer products fitting the guests desires and needs. In some cases persuade and negociate the sale. Proceed to cashing in the booking or purchase. Establish a plan and prepare for marketing visits. Team skills (communication, team work and independant work) Nov- April 2014-2016 OXYGENE Ski & Snowboard school Val d’Isère June-August 2015 IMPERIAL TOBACCO promoter Ibiza Avril- August 2014 Self-employed (Language teacher) Ile Rousse Other previous experiences: Catering industry, Hotels and Shops May- Sept 2013 A QUADRERA (Guide du routard), Ile Rousse Sept- Jan 2013 A BOCA CHIC (Bar, tapas and wine) Ile Rousse May- Sept 2012 U FUGONE (Traditional Corsican Restaurant) Ile Rousse April- May 2012 LOUNGE DE L’ESCALE (Bar Hotel) Ile Rousse Feb- March 2012 LA MARMOTTE (Winter season) Saint-Véran
Transcript of HALL Lily CV-ENG
HALL LilyRésidence I CertaliBat E / RDC20220 L’ile Rousse
06 08 33 98 31lily2bemma@hotmail
Bilingual French / Good spanishExcellent organisational and timemanagement skills23 years’ oldSingleFrench driving license
Professional ExperiencesExcellent organisational and time management skills, Fluent French speaker, Great
computer skills, Excellent team spirit, Thorough, Precise, Highly self-motivated and an Eye for detail
Marketing secretary / Hostess / Receptionist Receive and respond to enquiries and bookings phone calls and e-mails Host and welcome guests on their arrival Study guest requests in a technical and commercial manner. (Product availability, cost, and eventual
specific requests ...) Identify the needs of the client, present the product, advise and discuss details. Establish a quote and transmit details to the guest(s) corresponding to their request and personal
profile (planning, price, payment, ...) Work alongside international tour operators or other business’s Register orders, double check all the specifications and inform/ confirm the guest or tour operators
bookings Follow up on orders and payments Enquire on customer satisfaction Possess a good level of computer skills (Word, Excel,…) and use the business’s booking software
(Yoschool) Use and knowledge of different spoken languages. In my case French, English, Spanish and some
Italien. Use of sale technics, offer products fitting the guests desires and needs. In some cases persuade and
negociate the sale. Proceed to cashing in the booking or purchase. Establish a plan and prepare for marketing visits. Team skills (communication, team work and independant work)
Nov- April 2014-2016 OXYGENE Ski & Snowboard school Val d’IsèreJune-August 2015 IMPERIAL TOBACCO promoter IbizaAvril- August 2014 Self-employed (Language teacher) Ile Rousse
Other previous experiences: Catering industry, Hotels and ShopsMay- Sept 2013 A QUADRERA (Guide du routard), Ile RousseSept- Jan 2013 A BOCA CHIC (Bar, tapas and wine) Ile RousseMay- Sept 2012 U FUGONE (Traditional Corsican Restaurant) Ile RousseApril- May 2012 LOUNGE DE L’ESCALE (Bar Hotel) Ile RousseFeb- March 2012 LA MARMOTTE (Winter season) Saint-VéranSept- Oct. 2011 LE PROVENCE (Hôtel, restaurant 2 stars) La Palud Sur VerdonJune- Sept 2011 CAMPING LES COLLINES DE CASTELLANE Castellane
Diplomas2015-2016 Open University Part-time student on Computing and IT Masters course2010 A-LEVEL Birkenhead Sixth Form College (Liverpool, ENGLAND)2008 Européen Baccalauréat 1st year, Lycée Alexandra David-Neel, Digne-les-Bains (France)
Complementary informationLangues : French : Bilingual
Spanish: Good working knowledgeEspagnol :Good spoken and written knowledge
I’m very approachable and well presented, ambitious, professional and competent. I work very well alongside a team but also independently when required. Having worked with guests who expect a high standard service, my customer service skills have become second nature to me.
Serious, reliable, dynamic, motivated, determined attitude, adaptable to teams and independant work,fast learner and excellent presentation
