Hafod Housing 2015 calendar
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Transcript of Hafod Housing 2015 calendar
Hafod Housing Participation Calendar 2015
What’s planned for the next year
A voice for everyone and a service that’s
right for you!
We will continue to work under the
following 2 objectives:
1. Involving Tenants
2. Improving Services
For more information, please contact
Michelle Llewellyn on T: 029 2067 5865
2015 is the first year of our new 3 year TenantParticipation Strategy. The strategyincorporates the needs of both tenants and theassociation to enable us to deliver a servicethat’s right for you!
01 02 03 04
05 06 07 08 09 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31
January 2015New Year’s Day
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
Office Opening Hours: 8:30 am – 4:30pm Monday to Friday Office Closure Days: 1st and 2nd
Have your circumstances changed?
We are determined to meet the needs of ou
r
tenants by tailoring our services to suit bot
h
existing and new tenants, but we need your
help!
If you experience a change in your situation, nomatter how small, tell us so we can update ourrecords and continue to provide the best. You can tell us by:Letter, phone, social media (private message)in person to one of our officers or in an email
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02 03 04 05 06 07 08
09 10 11 12 13 14 15
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23 24 25 26 27 28
February 2015
Valentine’s Day
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
Tenant Assessors Team
LGBT History
Month
International MotherLanguage Day
Office Opening Hours: 8:30 am – 4:30pm Monday to Friday
Walkabouts
To ensure our estates are kept clean and in
good condition, walkabouts are carried out by
staff and tenants to get a snapshot of standards
within your area.
Keep an eye out for our 2015 programme to see if
a walkabout is coming to your area so you can get
involved to help us drive our service standards!
Want to know more, get in touch withLesley Moer-Hill on T: 029 2067 5800
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02 03 04 05 06 07 08
09 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
March 2015
TUESDAY31
St David’s Day
St Patrick’s Day
Mothering Sunday
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
Disability Matters
Housing Matters Community Partnership
Maintenance Matters
MONDAY30
International Day ofElimination of Racism
Office Opening Hours: 8:30 am – 4:30pm Monday to Friday
Site Services Matters
Service Panels
The panels are:
• Housing Matters
• Maintenance Matters
• Communication Matters
• Disability Matters
• Site Services Matters
The panel meetings are held at our H
ead
Office in Cardiff on a quarterly basis a
nd run
for no longer than 2 hours.
Want to know more please contact
Michelle Llewellyn on T: 029 2067 586
5
Service Panels are a very good way for tenantswith a particular interest to get involved to helpus shape, monitor and improve our services.
01 02 03 04 05
06 07 08 09 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30
April 2015Good Friday Easter Sunday
Easter Monday
St George’s Day
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
World Autism Awareness Day
World Health Day
UN World Day forCultural Diversity
T
Office Closure Days: 3rd and 6thOffice Opening Hours: 8:30 am – 4:30pm Monday to Friday
Annual General Meeting
Why not join us at our AGM on:
Friday 12th June
Where you’ll be able to meet the staff and find outmore about the Association’s work over the last year.Don’t forget to book your place by Friday 29th May If you want to find out more and book your placecontact Michelle Llewellyn on T: 029 2067 5865
Want to find out more about your landlord?
01 02 03
04 05 06 07 08 09 10
11 12 13 14 15 16 17
18 19 20 21 22 23 24
25 26 27 28 29 30 31
May 2015
Bank Holiday
Bank Holiday
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
Community Partnership
Tenant Assessors Team
W
International Day against Transphobia and Homophobia
World Day for CulturalDiversity for Dialogue and Development
Office Closure Days: 4th and 25thOffice Opening Hours: 8:30 am – 4:30pm Monday to Friday
Did you know?
Hafod support a zero toler
ance attitude to
discriminatory behaviour
in any form in any
activities organised by the
Association at any level.
If you are interested in find
ing out more please
contact Chris Davies on T:
029 2067 5800
We all have a protected characteristic!
They are Age, Belief and Non-B
elief, Disability,
Gender Reassignment, Marriag
e and Civil
Partnership, Pregnancy and Ma
ternity, Race,
Sex (Gender), Sexual Orientatio
n
There are 9 Protected Characteristics within
the Equality Act 2010
Age Belief and Non-Belief Disability
Gender ReassignmentMarriage and CivilPartnership Pregnancy andMaternity
RaceSex (Gender) Sexual
Orientation
01 02 03 04 05 06 07
08 09 10 11 12 13 14
15 16 17 18 19 20 21
22 23 24 25 26 27 28
29 30
June 2015
Father’s Day
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
AGM
Maintenance Matters
Disability Matters
World Refugee Day
Housing Matters
Office Opening Hours: 8:30 am – 4:30pm Monday to Friday
Site Services Matters
What is Anti-Social behaviour?
We are committed to: • working with residents to create peaceful and safe
communities• working with police and other agencies to stop
anti-social behaviour• investigate all complaints and take them seriously
• use appropriate legal measures to tackle people
who persistently act in an anti-social manner
• provide support to victims and witnesses
If you want to find out more please contact Liz Magness on T: 029 2067 5800
Anti-social behaviour is behaviour that causes or is likely tocause harassment, alarm or distress to one or more people.
01 02 03 04 05
06 07 08 09 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30 31
July 2015MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
Community Partnership
Office Opening Hours: 8:30 am – 4:30pm Monday to Friday
Have your Say!
Hafod Connect is one of the mostpopular and flexible ways to getstarted with us as you can take partfrom the comfort of your own home,through to our Service Panels,Scrutiny Panel and ultimately sittingon our Board!
If you would like to find out moreplease contact Michelle Llewellyn onT: 029 2067 5865
There are different ways thatyou can get involved and ‘haveyour say’ in how we deliver andimprove our services. There areoptions to work with us fromhome or to join us at meetings.
01 02
03 04 05 06 07 08 09
10 11 12 13 14 15 16
17 18 19 20 21 22 23
24 25 26 27 28 29 30
August 2015
Bank Holiday
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
International Youth Day
Tenant Assessors Team
MONDAY31
Women’s Equality Day
Office Closure Days: 24thOffice Opening Hours: 8:30 am – 4:30pm Monday to Friday
Communication, what we can do for you!
All our letters, minutes of meeting and feedback
forms are available in alternative formats including
audio and alternative languages.
If you would like us to communicate with you in a
particular way please let us know!
If you would like more information please contact
Chris Davies on T: 029 2067 5800
Is English your second language?
Do you have hearing or vision problems?
Did you know that our website has the facility to read
the information to you through our Browse Aloud
service and can be translated into 80 different
languages at the click of a button?
01 02 03 04 05 06
07 08 09 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30
September 2015MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
Disability Matters
Housing Matters Community Partnership
Maintenance Matters
Office Opening Hours: 8:30 am – 4:30pm Monday to Friday
Site Services Matters
Money Matters
Your local Credit Union or Moneyline Cymru office may be abl
e to help!
They offer small, unsecured loans which you can repay over a
number
of weeks and still have some left to put into savings!
They help: Homeowners, tenants, people in work, people who
receive
benefits & those with poor credit history
Don’t have a bank account, don’t worry they can help with tha
t too!
Are you looking for an affordable loan that youcan pay back over the weeks?
Want to find out more, contact your local office on thenumbers provided on our useful contacts page
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05 06 07 08 09 10 11
12 13 14 15 16 17 18
19 20 21 22 23 24 25
26 27 28 29 30 31
October 2015
Halloween
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
Office Opening Hours: 8:30 am – 4:30pm Monday to Friday
Y
Social Media
Our social media pages are ideal for tenants who
want up to date information on the go!
Tenants have used it to:
• keep up to date with what’s happening at Hafod
• send us pictures of maintenance issues
• see regular post from our recruitment team
• feedback any issues they have
• choose their new kitchen / flooring options
check out our pages:
Facebook.com/hafodhousing
Twitter.com/hafodhousing
Pinterest.com/mhafod
Have you checked out our Facebook, Twitterand Pinterest pages yet?
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02 03 04 05 06 07 08
09 10 11 12 13 14 15
16 17 18 19 20 21 22
23 24 25 26 27 28 29
November 2015
Guy Fawkes Day
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
Community Partnership
Tenant Assessors Team
MONDAY30
International Day ofTolerance
UK Disability History Day
Office Opening Hours: 8:30 am – 4:30pm Monday to Friday
St Andrew's DaySite Services Matters
SMART Money Team
Our SMART Money team assist over 200tenants each year to manage their moneyand make sure that you are getting theright benefits for you! In 2014 the teamhelped tenants save over £180,000!
For FREE Confidential advice contact outSMART Money team on T: 029 2067 5800
Remember there are going to bechanges to Welfare Benefit. Are you ready?
01 02 03 04 05 06
07 08 09 10 11 12 13
14 15 16 17 18 19 20
21 22 23 24 25 26 27
28 29 30 31
December 2015
Christmas Day Boxing Day
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY SATURDAY SUNDAY
Disability Matters
Maintenance MattersHousing Matters
Office Closure Days: 25thOffice Opening Hours: 8:30 am – 4:30pm Monday to Friday
Useful Contacts
Health
O h
Hafod
Office (including out of hours).....................029 2067 5800Liberty (Gas & Plumbing).....................0800 328 4322
EmergencyPolice, Ambulance or Fire
Emergencies...................................................................999Crimestoppers.................................................0800 555 111Police (Non urgent).........................................................101
NHS Direct (health advice & information)....0845 242 424
Health
Gas, Electricity & Water
Others
Finances
CREDIT UNION
TV Licensing Board.......................................0870 241 6468British Telecom (BT)......................................0800 800 150Samaritans..................................................08457 90 90 90Environment Agency.....................................0800 80 70 60Citizens Advice.............................................08444 77 20 20Domestic Abuse...........................................0808 80 10 800Age Cymru....................................................08000 223 444Stonewall.......................................................0870 85 88 28Disability Wales............................................029 2088 7325
Gas Leaks National Grid (Transco)................0800 111 999Welsh Water.................................................0800 052 0145British Gas........................................................0845 609 1122Swalec (electric)...........................................0800 050 5252Swalec (gas)....................................................0800 052 0567Npower...................................0800 632 632/0845 714 5146Offgen...............................................................0800 887 777Powergen......................................................0870 241 1233
NHS Direct (health advice & information)....0845 242 424
....................Rhondda Cynon Taf.................01443 777 043
....................Cardiff & Vale...........................029 2087 2373
....................Merthyr Tydfil..........................01685 377 888
....................Bridgend..................................01656 729 912
....................Newport...................................01633 214 913
....................Torfaen....................................01495 750 020
....................Cardiff......................................02920 344460
....................Newport...................................01633 258233
....................Bridgend..................................01656 655592
....................Pontypridd...............................01443 493009
....................Cwmbran.................................01633 877123
....................Merthyr Tydfil.........................01685 373375
National Debt Line........................................020 7553 7640
MONEYLINE CYMRU
Hafod Housing AssociationRegistered as a Charitable Housing Association under the Co-operative and Community Benefit Societies Act 2014.
Act NO 18766R Registered with the Welsh Assembly Government NO L034 This document is available in otherlanguages and alternative formats on request.
CONTACT DETAILSHafod Housing Association
St Hilary Court, Vale Gate Business Park, Culverhouse Cross, CARDIFF, CF5 6ES
Tel: 029 2067 5800 Fax: 029 2067 2499 Email: [email protected] Web: www.hafod.org.uk
This document is available in other languages as well as in alternative formats on request
Facebook.com/hafodhousing Twitter.com/hafodhousing Pinterest.com/mhafod