H OCKEY C ANADA HCOP R ECRUITMENT AND R ETENTION 2009-10 M EMBERSHIP S URVEY.
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Transcript of H OCKEY C ANADA HCOP R ECRUITMENT AND R ETENTION 2009-10 M EMBERSHIP S URVEY.
Hockey CanadaHCOP Recruitment and Retention
2009-10 Membership Survey
Establish a profile of the officiating community
Determine reasons for getting involved
Determine the drop out rate
Determine the reasons for officials leaving the game
Understand the quality of experience of officials
Hockey Canada Officiating Program - Retention Survey
Research Project Goals
Review of the 2004 USA Hockey Questionnaire and Results
Design questionnaire with the support of Branch RICs
2008-09 Survey design and distribution
Revise survey protocols
2009-10 Survey distribution
Hockey Canada Officiating Program - Retention Survey
Research Process
Survey distribution was led by individual branches
Survey yielded a 10% rate of response
277 of 3598 surveyed - responded they would not return
There are many reasons for not returning – but ‘Abuse of
Officials’ ranked very low on the scale (slides 16 and 17)
94% of officials rated there experience with Hockey Canada
as positive (satisfactory and above)
80% Excellent and Above Average
Hockey Canada Officiating Program - Retention Survey
Executive Summary
Branch ResponsesTotal Registered
1. BC Hockey 84323% 4863 14%
2 Hockey Alberta 46613% 5288 15%
3 Saskatchewan Hockey Association 2056% 2812 8%
4 Hockey Manitoba 3159% 1649 5%
5 Hockey Northwestern Ontario 421% 413 1%
6 Ottawa District Hockey Association 872% 1331 4%
7 Ontario Hockey Federation 90825% 10,164 29%
8 Hockey Québec 47713% 467013%
9 Hockey New Brunswick 113% 1434 4%
10 Hockey Nova Scotia 531% 1214 3%
11 Hockey PEI 231% 456 1%
12 Hockey NL 592% 692 2%
13Hockey North 90% 62 1%
Totals 3598100% 35048 100%
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
98% of Officials responding played hockey – 88% of all officials played more than 6 years
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Please identify the single most significant reason why you stopped officiating?
277 Officials responding to the survey indicated they did
not officiate during the 2009-10 season
Skip Logic directed the 277 respondents to indicate why
they left officiating
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Please identify the single most significant reason why you stopped officiating? (23 responses did not fit the categories below)
Grouping like responses
1. Other Commitments/ Health 135 53.1%2. Politics/ Assignments/ Opportunity 57 22.4%3. Registration/ Seminars/ Commitment 26 10.2%4. Cost/ Pay/ Equipment 22 8.6%5. Abuse 14 5.5%
254
Hockey Canada Officiating Program - Retention Survey
NOHA Responses – 24 of 219 (24% of OHF Totals)
Please identify the single most significant reason why you stopped officiating?
Grouping like responses
1. Other Commitments/ Health 9 37.5%2. Politics/ Assignments/ Opportunity 5 20.8%3. Registration/ Seminars/ Commitment 3 12.5%4. Cost/ Pay/ Equipment 6 25.0%5. Abuse 1 4.2%
24 100%
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Please identify the single most significant reason why you stopped officiating?
What other reasons contributed to your decision to stop officiating? (official could chose more than one response)
Grouping like responses
1. Other Commitments/ Health 141 34.0%2. Politics/ Assignments/ Opportunity 122 29.4%3. Registration/ Seminars/ Commitment 72 17.3%4. Cost/ Pay/ Equipment 57 13.7%5. Abuse 23 5.5%
415
Hockey Canada Officiating Program - Retention Survey
What other reasons contributed to your decision to stop officiating?
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
Hockey Canada Officiating Program - Retention Survey
• Officials registered in 2009-10 - 35,048
• Rate of return – 10%
• 277 of 3598 responded they would not return
• 94% of officials rated there experience with Hockey
Canada as positive (satisfactory and above)
• 80% of those rated their experience as excellent and
above average
Hockey Canada Officiating Program - Retention Survey
Survey Summary
• Abuse of officials must not be tolerated - regardless
• Reason for leaving the game need to be understood
• Programs and initiatives must address the needs of the
officiating community
• Some challenges will be difficult to address – but we need
to take action where we can
Hockey Canada Officiating Program - Retention Survey
Closing Comments