GuruScan @ RU Knowlege Management 2009
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GuruScan— know the expert —
user friendly expert management
Dion Slijp & Bart Verheijen – 9 december 2009
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Agenda
• About us• Knowledge vision• Expert management• GuruScan customers • Case: TMC Technology
[email protected] 024-3603442
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About Dion Slijp
• Dion Slijp– business oriented & applied
informatics
• Océ Technologies– software development
• Océ Netherlands– eMarketing
[email protected] 024-3603442
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About Bart Verheijen
• Bart Verheijen– organic chemistry– management sciences
• Océ Technologies– application research– new business development
[email protected] 024-3603442
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About GuruScan
• GuruScan– first idea 2003– patent application 2006– company start 2008– launching customer 2009
[email protected] 024-3603442
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GuruScan (1)
[email protected] 024-3603442
Henri
German?
nothing
Piet
1weinig
2veel
“[employees] are roughly five times as likely to turn to a person for information as to an impersonal source”
Tom Allen (MIT)
Henri has a question about German, his own knowledge level is none.
Despite the fact Henri has no knowledge on German, he starts a topic and does not ask a question because he knows who is knowledgeable.
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GuruScan (2)
[email protected] 024-3603442
Henri
German?
nothing
Anna
Melanie
Piet
0niets
1weinig
2veelKlaar
1guruPiet
3guruAnna
ReferentiesNiveau
1Anna
1Melanie
0nothingHenri
ReferencesLevel
Henri thinks Anna and Melanie might be able to help him. He refers them in GuruScan. GuruScan sends this reference by email.
Here you can see the current status of this knowledge topic.
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GuruScan (3)
[email protected] 024-3603442
Henri
German?
nothing
Anna
expert
Sophie
Pete
Melanie
much
Piet
0nietsJan
1
2veelKlaar
1guruPiet
3guruAnna
ReferentiesNiveau
1
1
Sophie
0
Pete
1muchMelanie
2expertAnna
ReferencesLevel
nothingHenri
Anna & Melanie indicate their own level and make references. Only Pete & Sophie receive a GuruScan email. Note the changes in the topic list below!
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GuruScan (4)
[email protected] 024-3603442
Henri
German?
nothing
Anna
expert
Sophie
little
Pete
little
Melanie
much
Piet
0nietsJan
1weinigSofie
2veelKlaar
1guruPiet
3guruAnna
ReferentiesNiveau
0nothingHenri
1littleSophie
1littlePete
2muchMelanie
3expertAnna
ReferencesLevel
Pete & Sophie indicate their own level and references. No emails are sent because they do not refer to ‘new’ people. This topic is finished for now.
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GuruScan (5)
[email protected] 024-3603442
Henri
German?
nothing
Anna
expert
Sophie
little
Pete
little
Melanie
muchFrench
Pete
expert
0nietsJan
1weinigSofie
2veelKlaar
1guruPiet
3guruAnna
ReferentiesNiveau
0nothingHenri
1littleSophie
1littlePete
2muchMelanie
3expertAnna
ReferencesLevel
Use the power of informal social networks!
Pete feels a little frustration he does not know about German. Therefor he starts a new subject: French. He indicates his own level and makes references.
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Agenda
• About us• Knowledge vision• Expert management• GuruScan customers • Case: TMC Technology
[email protected] 024-3603442
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GuruScan vision
• Knowledge resides in people– Explicit & tacit inseparable
Knowledge = ƒ(Information x ExperienceSkillAttitude)
Mathieu Weggeman (2000)
[email protected] 024-3603442
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GuruScan vision
• Knowledge processes support organizational strategy
[email protected] 024-3603442
“To be most effective, the KM strategy of an organization should be compatible with and developed inline with their business strategy.”
Donald Hislop (2005)
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Agenda
• About us• Knowledge vision• Expert management• GuruScan customers • Case: TMC Technology
[email protected] 024-3603442
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Expert management
• IST:– Experts forced to fill database
graveyards with explicit knowledge.
• SOLL:– Just-in-time knowledge sharing of
problem-owner and best expert.
[email protected] 024-3603442
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Obstacles
• Knowledge
– How many people do you know?
– Dunbar number: 150
[email protected] 024-3603442
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Obstacles
• Access
– No access is no knowledge sharing
– Attribute to the problem-owner
[email protected] 024-3603442
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Obstacles
• Engagement
– Engagement is actively helping
– Attribute to expert in relation to the problem-owner
[email protected] 024-3603442
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Obstacles
• Safety
– reputation, learning, diverging, competition, etc
[email protected] 024-3603442
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Agenda
• About us• Knowledge vision• Expertmanagement• GuruScan customers • Case: TMC Technology
[email protected] 024-3603442
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Result
• Find knowledge within the company
• Do not reinvent the wheel
• Connect departments and locations
[email protected] 024-3603442
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Agenda
• About us• Knowledge vision• Expertmanagement• GuruScan customers • Case: TMC Technology
[email protected] 024-3603442
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Case: TMC Technology
Consulting & Engineering company TMC Group deploys over 460 highly educated employeneurs, specialists and consultants with various clients on a project basis.
[email protected] 024-3603442
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TMC Structure (2)
• Business cell– 1 director– 2 account managers– 1 office manager– 30 employeneurs
[email protected] 024-3603442
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Developments
• Strong growth (100% in 2008)
• Larger but looser company
[email protected] 024-3603442
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Strategic challenges
• Help eachother with problems
• Cross selling
• Sell the company not the expert
[email protected] 024-3603442
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GuruScan actions
• GuruScan pilot (100 participants)• Generating awareness
• Export to knowledge matrix• Knowledge network visualisation
[email protected] 024-3603442
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GuruScan results
• 150+ topics and active usage• Clear examples of added value
• TMC’s customers are impressed
• Pilot prolonged and extended
[email protected] 024-3603442