Attraction HeightRequirements

Guest Services Guide

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ATMIf a Chase ATM is not working and/or out of cash, please call:Chase ATM Performance Support at 1-800-879-4286, option #4 >> option #1. Please leave a voicemail. ATM IDs are available on The Hub, Guest tab>>Guest Services>>Automated Teller Machines. ATM LOCATIONS:Disneyland Park: Bank of Main Street, Frontierland entrance, Fantasyland Theatre, Starcade, Main Esplanade next to Guest Services.Disney California Adventure Park: inside Main Entrance near restrooms, in the Pacifi c Wharf area near restrooms, accross from Mickeys Fun Wheel, , near Disney Jr. - Live on Stage! restrooms, near restrooms in Cars Land and next to Paradise Garden Grill. Downtown Disney District: Near Hagen Dazs, near LEGO Imagination Center, Resort Hotels: Fantasy Tower Lobby (Disneyland Hotel), Lobby (Disneys Grand Californian Hotel & Spa, Disneys Paradise Pier Hotel).**Banking Services (Cashing personal & travelers checks, Disney dollar sales, foreign currency exchange, etc.) are available at Disneyland City Hall and the Guest Relations Lobby at Disney California Adventure Park

Automotive ServicesOption 1: Complimentary ServicesFlat tire service provided by AAA.Lockout services provided by Disneyland Resort Security.Option 2: Local ServicesProvide phone assistance to call a towing company or automotive service of their choice.Notify Security of the situation and location of the vehicle informing them that a towing company/auto service has been requested.Please note: Battery starts are not available.

Baby Care ServicesBaby Care Centers: Disneyland Park: Located at the northeast end of Main Street, U.S.A., next to First Aid. Disney California Adventure Park: Located in Pacifi c Wharf District. Nursing areas, bottle warming, changing areas, a training potty and a variety of baby sundries are available. Babysitting: The Resort does not off er babysitting services. For a list of licensed sitters, Resort Hotel Guests may ask a Cast Member for assistance. Changing Tables: Located in major womens and mens rest rooms. Diaper Machines/Packages: Available in most major rest rooms for a nominal charge. Multi-pack diapers available at Baby Care Centers. Child Activity Center: (Resort Hotels Guests only) Pinocchios Workshop gives children (ages 5 12) a place to enjoy activities (arts & crafts, storytelling, videos, computer games), while their parents enjoy the Resort. Hours: 17:00 - 24:00 daily. Prices: $13 per hour (two-hour minumum; snacks provided; additional $6 fee for optional dinner). Reservations are accepted up to two months in advance.Breastfeeding Policy It is lawful for Guests to breastfeed in any location, public and private in Resort. Cast Members should not approach the Guest even if other Guests complain. If a Cast Member is approached by a Guest as to where they can breastfeed, they can inform the Guests that breastfeeding is allowed anywhere in the Resort.

Box Offi ceTICKETS1-Day (1-Park): Ages 10 and up = $92; Ages 3 - 9 = $861-Day Park Hopper(2-Park): Ages 10 and up = $137; Ages 3 - 9 = $1312-Day Park Hopper(2-Park): Ages 10 and up = $210; Ages 3 - 9 = $197

* For a listing of other ticket off ers please visit The Hub

LET THE MEMORIES BEGIN

Disneys PhotoPass ServiceDisneys PhotoPass is a service off ered to Guests that allows them to have various pictures taken by Photo Imaging Cast Members around the Resort where Guests can later view and share their photos online at DisneyPhotoPass.com. Guests may also view and order prints at Main Street Photo Supply, Co. in Disneyland Park or at the Photo Imaging kiosks next to Fly n Buy in Disney California Adventure Park.

Disney Rewards Redemption Card DistributionGuests who would like to pick up their Disney Rewards Redemption Card onsite can visit the following locations: Disneyland City Hall, Guest Services building located outside the entrance of Disneyland Park, Guest Relations Lobby located inside Disney California Adventure Park, . Eligible Guests must present valid photo identifi cation and their Disney Rewards Visa Credit Card at time of issuance.

Disneys Premier Visa Card is here. Now there are two great Disneys Visa Credit Cards with amazing everyday perks! Visit DisneyRewards.com for more information

Smoking LocationsDisneyland Park: Big Thunder Trail, between Matterhorn Bobsleds and Autopia, the docks near the rafts to Tom Sawyer Island, Main Entry PlazaDisney California Adventure Park: Behind Grizzly River Run in the

vack road by snow gate (not available at night when there are multiple World of Color shows) Hollywood Pictures Backlot water tower next to Monsters Inc. Mike and Sulley to the Rescue, Paradise Pier in the park near the Paradise Pier gate (the former Maliboomer exit).

StoresPIN TRADING LOCATIONSDisneyland Park: Pooh Corner, Fantasy Faire Gifts, Westward Ho Trading Co., Emporium, Gag Factory/Five & Dime, Adventureland Bazaar, La Mascarade dOrleans, Little Green Men Store Command Disney California Adventure Park: Tees, Hats and Tattoos, Treasures in Paradise, Laod Bhangs Pin Cart, Embarcadero GiftsDowntown Disney District: World of Disney, Disneys Pin TradersResort Hotels: Disneys Fantasia Shop (Disneyland Hotel), Acorns Gifts & Goods (Disneys Grand Californian Hotel & Spa), Mickey in Paradise (Disneys Paradise Pier Hotel)SUNDRIESCigarettes are sold at Resort Hotels: Small World Gifts and Sundries (Disneyland Hotel), Mickey in Paradise (Disneys Paradise Pier Hotel) and Acorns Gifts & Goods (Disneys Grand Californian Hotel & Spa). Baby items (diapers available only at baby centers and major restrooms), cold medicine, headache remedies, lip balm, stomach medicine and sunscreen are available at the following locations: Disneyland Park: Adventureland Bazaar, Pooh Corner, Le Petit Chalet Gifts, The Princess Boutique, Pioneer Mercantile, Newsstand, Crystal Arts, Emporium, Market House, Gag Factory/Five & Dime, Le Bat en Rouge, Space Mountain Photo CaptureDisney California Adventure Park: Elias & Company, Oswalds, Radiator Springs Curios, Fly n Buy, Studio Store, Sideshow Shirts, Seaside Souvenirs, Tower Hotel GiftsDowntown Disney District: World of DisneyResort Hotels: Small World Gifts and Sundries (Disneyland Hotel), Acorns Gifts & Goods (Disneys Grand Californian Hotel & Spa), Mickey in Paradise (Disneys Paradise Pier Hotel)

Strollers, ECVs, WheelchairsStrollers/Wheelchairs/ECVs may sell out on busy days. A wait list may be available.Strollers: $15 each (two for $25, Double strollers not available) Wheelchairs: $12 (plus $20 refundable deposit) ECV: $50 (plus $20 refundable deposit + tax) Must be 18, photo ID requiredMain Entrance near the Disneyland Kennel Club: 8232-5619 Stroller Replacement Locations: Disneyland Park: Little Green Men Store Command, Pooh Corner, Gag Factory/Five & Dime, Westward Ho Disney California Adventure Park: Seaside SouvenirResort Hotel Guests may request ECVs and wheelchairs through Guest Services (upon availability)

Disneyland Resort Tours A Walk in Walts Footsteps (Call for pricing) Highlights: A peek at the

Club 33 lobby, experiencing two of Walts favorite attractions, an exclusive collectible pin and a private lunch at Guided Tour Gardens.

Cultivating the Magic: This two-hour tour focuses on the unique horticulture of the Disneyland Resort and highlights how plants help tell the stories of each land.

Discover the Magic Tour (Call for pricing) A fun-fi lled family adventure through the home of your favorite Disn ey characters, the original Magic Kingdom, a high-energy experience for kids and kids at heart!

Resort Tour Services Guests may call (714) 781- TOUR (8687) to book a tour. Tours may also be purchased in the Theme Parks at: City Hall; Guided Tour Gardens; Guest Relations Lobby; or Ticket Booths). Sign Language Interpretation and Foreign Language Tours available, if booked in advance. Questions? Cast Members may call 8232-6176 with questions about tours. Deluxe and Premium Annual Passholders receive 20 percent off most guided tours.

Disney Vacation ClubGuests can learn more about the best-kept Disney secret by visiting a Disney Vacation Club Information Center at the following locations:Disneyland Park: Tomorrowland near Star Tours - The Adventures Continue, New Orleans Square near the Haunted Mansion. Disney California Adventure Park: Next to Jumpin Jellyfi sh, Hollywood Pictures Backlot in front of Off The Page. Downtown Disney District: Across from the west entrance to World of Disney, Near Tortilla Jos. Disneyland Hotel: Located next to the Fantasy Tower entrance on the walkway promenade and in front of Goofys Kitchen. Disneys Grand Californian Hotel & Spa: Located in the northeast corner of the lobby across from Acorns Gifts & Goods. Disneys Paradise Pier Hotel: Located next to the Childrens Fun Center.

Disney

This guide provides you with information on the varietyof services available to Guests at the Disneyland Resort.

54 (137 cm)Autopia (drivers/ solo rider) (32 , 81cm min. for ALL passengers)

48 (122 cm)California ScreaminSilly Symphony Swings(unaccompanied height)

46 (117 cm)Indiana Jones Adventure

42 (107 cm)Goofys Sky SchoolGrizzly River RunMatterhorn BobsledsRedwood Creek Challenge Trail Cable Slide (12 year old maximum, no taller than 63, 160 cm)Redwood Creek Challenge Trail Traverse Wall

40 (102 cm)Big Thunder Mountain RailroadJumpin Jellyfi shRadiator Spring RacersSilly Symphony SwingsSoarin Over CaliforniaSpace MountainSplash MountainStar Tours - The Adventures ContinueThe Twilight Zone Tower of Terror

36 (91 cm)Tuck and Roll Drive Em Buggies(7 year min. to drive alone)

35 (89 cm)Gadgets Go Coaster

32 (81 cm)Redwood Creek Challenge Trail Log Slides

Guide to Guest Services

Annual Passport Prices for Ages 3 and upSo Cal Select: = $279 - Valid 170 DaysSo Cal: = $359 - Valid 215 DaysDeluxe: = $499 - Valid 315 DaysPremium: = $669 - Valid 365 Days

Guest Services Guide Guest Services Guide

Box Offi ce (continued)

One-stop-shop from home for Annual Passholders (714) 781-4567

ANNUAL PASSHOLDER OFFERSDining Discounts: Premium Annual Passholders receive a 15% discount for their entire party at select food locations excluding outdoor carts, snack locations, Club 33, Napa Rose, Room Service. All other Passholders receive 10% discount for their entire party at all food locations excluding outdoor carts, snack locations, Club 33, Napa Rose, Room Service. Merchandise Discounts: Premium Annual Passholders receive 20% and all other Annual Passholders receive 10% off selected purchases at most theme park and hotel merchandise locations and at World of Disney and Marcelines Confectionery. Downtown Disney District:All Passholders receive a 10% discount on food and selected merchandise at participating locations.Disneyland Resort Hotels: Periodic special rates are available for all Passholders at the Hotels of the Disneyland Resort. Please call (714) 781-4567 for rates and reservations.Restrictions apply. Off ers are subject to change and availability. For more information and a complete list of off ers, Annual Passholders may visit www.disneyland.com/ap (click on Annual Passholders link).

Disney Dining OptionsThe Disney Dining line can be reached from any Resort phone by dialing: *86 from any Resort Pay Phone or (714) 781-DINE x3463 (no tie-line necessary)Guest can email dining requests to dine@disney.comPriority Seating off ers Guests the opportunity to select an available date and time at all full service restaurants at the Resort, when seating is available. When Guests check in at the restaurant, they will be seated at the next available table for their party size, usually within 15 minutes. Priority seating booking is not a traditional, guaranteed reservation. Guests are encouraged to make priority seating arrangements as itmay signifi cantly reduce their wait time, however walk-ins may be available (space permitting). Priority seatings are taken up to 60 days in advance by calling Disney Dining, but same day priority seatings are sometimes also available. For locations, and more information please visit The Hub.

My Disneyland Birthday Party Guests may choose from a variety of dining packages at all full-service restaurants to celebrate a special occasion at the Disneyland Resort. Various packages include party favors, a variety of Birthday Buckets, individual birthday cakes, buttons, balloons, pins and more! Call (714) 781-DINE for details.Fantasmic! Premium Viewing Guests may enjoy the option of a premium location in which to view the Fantasmic!, while savoring a special menu or dessert item, at various locations. For more information, Guests may call (714) 781-4400.

Disneys FASTPASS ServiceDisneys FASTPASS service is easy to use AND cuts the wait time on the most popular attractions. Its included in the Guests theme park admission - all they need is their ticket. Heres how it works: 1. The Guest inserts their park entrance ticket in the Disneys FASTPASS

station at a participating attraction. 2. The Guest will receive a Disneys FASTPASS return time - then they can go

play in the park instead of waiting in line. 3. The Guest comes back to the Disneys FASTPASS return lane at their

return time and hops on the attraction with little or no wait; to fi ndout when the Guest can get their next Disneys FASTPASS ticket, they simply look on the one they currently hold.

Disneys FASTPASS AttractionsDisneyland Park: Autopia, Big Thunder Mountain Railroad, Indiana Jones Adventure, Roger Rabbits Car Toon Spin, Splash Mountain, Space Mountain, Star

Tours - The Adventures Continue, Haunted Mansion (off ered seasonally),

Disney California Adventure Park: California Screamin, Goofys Sky School, Grizzly River Run, Radiator Springs Racers, Soarin Over California, The Twilight Zone Tower of Terror, World of Color.

(Some attractions off ered on selected days.) *Inspired By Disney Pixars Toy Story fi lms

Guests With DisabilitiesGuidebook for Guests With Disabilites: Can be obtained at City Hall or the Guest Relations Lobby by request, or printed from www.disneyland.com.Parade Viewing: All locations along the Parade Route are accessible to Guests using wheelchairs and Electric Convenience Vehicles (ECVs). There are designated viewing areas available on a fi rst-come, fi rst-served basis, for Guests using wheelchairs and ECVs. Please see the Guidebook for Disabilties for locations. Special Assistance: Guests with disabilities who need assistance in planning their day may visit either City Hall (DLP) or the Guest Relations Lobby (DCA) and a Cast Member will assist them.Boarding Procedures: Some attraction queues cannot accommodate Guests using a wheelchair or ECV. These attractions have auxiliary entrances intended to off er these Guests (and those with service animals), a more convenient entrance to the attraction. Guests should follow procedures outlined in the Guidebook for Guests with Disabilities.The Disneyland Resort also off ers these services to Guests with disabilities: Informational sheets for specifi c assistance for Guests, Ipod Audio tours, assistive listening systems, braille guidebooks, video captioning, ECVs, refl ective captioning, hand-held captioning, sign language interpretation, TTY phones, wheelchairs and written aids. These may be obtained at any Guest Services location.Rest Rooms: Most rest rooms throughout the Disneyland Resort have facilities designed with access for Guests using wheelchairs and ECVs.Companion Rest Rooms: For Guests requiring the assistance of a companion, companion rest rooms can be found in the following locations:

Main Street, U.S.A. - First Aid Frontierland - Rancho del Zocalo Restaurante a bugs land Golden State: First Aid facility, in the Pacifi c Wharf District

Service Animals: Welcome in most locations at the Resort, however, animals must remain on a harness/leash at all times, except when in Guest rooms at Resort Hotels. Please see attractions Cast Member for specifi c attraction requirements for service animals.Transportation (Courtesy Vans): Provides Guests with disabilites transportation to and from the Main Entrance and the Mickey & Friends parking lot between 09:00-14:00 and 16:30-22:00. Vans are located at the tram stops. If one is not readily available, Resort Transportation and Parking Cast Members can call for a Courtesy Van. Guests using wheelchairs may also board the Parking Lot Trams by using wheelchair ramps located at the tram stops during all operating hours.Audio Description Service: available at City Hall in Disneyland Park and at the Guest Relations Lobby in Disney California Adventure Park and require a $25 refundable deposit.

Disneyland Kennel ClubDaily boarding for any non-poisonous creature. Opens 30 minutes before Disneyland Park opening; closes 30 minutes after Disneyland Park closing. $20 per pet, per day. Cash or VISA accepted. Food and water are available upon request. Guests may exercise their pet in the courtyard in back. Overnight boarding is not available.Proof of rabies, distemper and hepatitis vaccination is required for dogs over four months of ageProof of rabies, panleukopenia, rhinotracheitis and calcivirus vaccination is required for cats over four months of age.Guests may call directly at 714-781-7662 (714-781-POOCH).Does NOT open with Early Admission.

LockersLockers are available on a fi rst-come, fi rst-served basis. Lockers can run out on busy days. When all facilities are full, Guests will be advised to leave articles in their vehicles. Payment for Lockers is made at the locker by using either cash or credit card. There are no keys -- a PIN code will be assigned to the Guest by the system which will allow multiple access throughout the day.Small: 12w X 18d X 12h $7 (all day)Large: 12w X 18d X 18h $10 (all day)X-Large: 15w X 18d X 18h $11 (all day)Jumbo*: 15w X 31d X 24h $12 (all day) Super Jumbo*: 19w X 31d X 24h $15 (all day) (*Only available at Picnic Area)LOCKER LOCATIONSMain Entry Plaza: Main Entrance West - (next to Guest Services) & inside Picnic Area. Disneyland Park: Behind Market House Disney California Adventure Park: Buena Vista Street

Charging lockers available on Main Street, U.S.A. Eighteen electronic-charging lockers will now be available on Main Street, U.S.A behind the Market House for a two dollar fee per hour. Guests may choose a locker that is equipped with a 120 volt outlet or a universal charging cable. The space can accommodate items the size of a laptop or small video camera. This new off ering is still in the testing phase and is subject to change.

Lost Children/GuestsUnder the age of 12: Guests are escorted to Lost Children next to First Aid inside Disneyland Park or the Baby Care Center in the Pacifi c Wharf Area at Disney California Adventure Park. Internal radio ALL CALLS are made for all lost children.Disneyland Park: Lost Children- northeast corner of Main Street, U.S.A. (next to First Aid)Disney California Adventure Park: Lost Children at the Baby Care Center (Pacifi c Wharf )Guests ages 12 and over: A written message may be left at: Disneyland Park: City Hall Disney California Adventure Park: Guest Relations LobbyDowntown Disney District: Security will escort minor Guests to the Security offi ce in the Adventure Tower of the Disneyland Hotel.

Lost & FoundGuest Pick-Up:Guests looking for lost items should be sent directly to the Guest Services building located west fot he Disneyland Park entrance to fi ll out a report. Please do not send Guests to City Hall or the Guest Relations Lobby.Please do not inform Guests about the status of their lost item. It takes time for items to reach Resort Lost & Found, therefore, the Guests item may not be there immediately.Guests may call Resort Lost & Found at (714) 817-2166 regarding the status of their item between the hours of 10:30 - 18:00.Cast Member Drop-Off : Disneyland Park items may be dropped off in bins behind City Hall near the Guest Relations Phone Room, Winston Gate or by the Toontown breakroom and Cast restrooms. Please take cell phones,wallets, cameras, or any other valuables and/or breakables to the City Hall back offi ce. Disney California Adventure Park items may be dropped off at Resort Lost & Found via the Backstage entrance behind Disney California Adventure Park Guest Relations or in the Paradise Pier drop off bin located past the DCA Costuming kbuilding. Please do not drop items of monetary value or breakables in the bin. Please do not access either of these areas from On Stage.

RESORT HOTELS Lost & FoundGuest Pick-Up:Disneyland Hotel - Guests can be sent to the Lost & Found location via the elevators in the Fantasy Tower to retrieve items.Disneys Grand Californian Hotel & Spa/Disneys Paradise Pier Hotel - Since these Lost & Found locations are Backstage, Guests should be advised to retrieve their belongings from the Guest Service Desk and a Cast Member can pick up the item from Lost & Found.Drop-Off :Disneyland Hotel (8236-1350) - Turn into Lost & Found, located in the Fantasy Tower in the lower level lobby from 09:00 - 17:30 daily.Disneys Pardise Pier Hotel (8493-5454) - Turn into Lost & Found, located on the second fl oor Backstage from 09:00 - 17:30 daily. Disneys Grand Californian Hotel & Spa (8436-1051) - Turn into Lost & Found, located next to Housekeeping on the lower level between the hours of 09:00 - 17:30 daily. After hours items can be turned into Housekeeping.

Package Check Service Guests may shop throughout the park and check their purchases at the following locations for pick-up later in the day: Disneyland Park: Newsstand: 8232-5616; Star Trader: 8232-3137; Pioneer Mercantile: 8232-5533Disney California Adventure Park: Elias & Company: 8432-0110Resort Hotel Guests may request purchases be delivered to Bell Services at their Disneyland Resort Hotel from any theme park store or World of Disney for next day pick-up (available next day, after 7 a.m.). Certain restrictions apply.

Disneyland Resort ParkingGeneral: Mickey & Friends Parking Structure generally opens one hour prior to Disneyland Park opening. Overnight parking is not permitted in any Resort parking lot.Theme Parks: $15 - Automobiles and motorcycles $20 - RVs, limos, extended cabs, vans$25 - Busses and semi-trucksDowntown Disney District: The Downtown Disney lot is for Guests visiting any of the shops or restaurants in the Downtown Disney District and is always open.Guests looking for Theme Park parking should park at the Mickey and Friends Parking Structure.

If Guests dine at a Resort Hotel or a Downtown Disney District restaurant and obtain validation from the restaurant, they can park for up to fi ve hours for free.Valet Parking - Flat $6 fee plus the regular hourly rate. Does not include gratuity to valet runners. Hours: Mon-Sat: 5p-2a, Sun: 9:30a-2aSelf Parking - Your fi rst three hours of parking at the Downtown Disney District are free. An additional two hours can be validated at AMC Theatres and at table-service dining restaurants. After that, its $6 for each additional hour, charged in 20-minute increments.Parking for Guests with Disabilities - Guests with disabilities will fi nd convenient parking in the fi rst row in the Downtown Disney District north lot near Rainforest Caf and in the fi rst aisle in the Simba Lot to the south near Disneys Paradise Pier Hotel.

Resort Hotel Parking: Resident Hotel Guests Self Parking - Self parking fee of $15 per night covers up to two vehicles. A charge of $15 per car/per night will be added for additional vehicles. Oversized vehicles included.Valet - $22 per car/per night. Visiting Day Hotel Guests Self Parking -$15 fi rst hour, $9 each hour after ($52 max per day)Valet with Validation - Guests who are dining at the table service restaurants in a hotel will receive up to fi ve hours of complimentary valet with restaurant validation. After fi ve hours, valet is $22 and self parking price is listed above. Oversize Vehicle - parking is located in the Magic Lot at the Disneyland Hotel for Guests from all hotels. Bell & Valet services will assist the Guests with transportation/luggage handling if they are parking in Magic Lot.