GUIDE - heinekenethiopiacareerdevelopment.com · 3 HEINEKEN HR Competencies GUIDE THIS GUIDE IS FOR...

HEINEKEN HR Competency Diamond

GUIDE

People are at the heart of our company!In order to deliver our Global People Strategy we need to continually build our own capability as world class HR professionals. The framework and common language provided by the HR Competency Diamond as contained in this website provides the competencies and behaviours that all of us, regardless of level or geography, must have to become world class. It is only when we are exhibiting these competencies and behaviours in our daily work that we will deliver on our ambition to: Create together a great place to work where we develop individuals, teams and the organisation to deliver high performance.

As you review this website, I encourage you to ask yourself: What does excellence look like in my job? Do I know where my real strengths lie? What capability gaps do I need to work on to improve and progress? Most important, do I have a development plan that helps me address my needs and takes me to the next level in my performance and my career? The answers to these questions are at the heart of this HR Competency Diamond framework.

The success of this new model will depend on how much all of us use the competencies to guide our personal development and ultimately how much we bring them to life in our daily work. I encourage you to take full advantage of the development opportunities this model offers by discussing the competencies with your manager, colleagues and teams, agreeing the personal development priorities with your manager, and securing her or his commitment to your Personal Development Plan.

Thanks for your support!

Chris Van Steenbergen Chief Human Resources Officer

HEINEKEN HR Competencies GUIDE2

Introduction


IntroductionTHIS GUIDE IS FOR ALL HR EMPLOYEES WITHIN HEINEKEN AND HAS THE PURPOSE OF:

a Raising the capability of our function.

b Developing our functional competence so that we all can excel in our field of expertise.

c Setting the common global competencies for HEINEKEN HR employees.

AFTER REVIEWING THIS GUIDE, COLLEAGUES SHOULD BE ABLE TO…

Identify the 4 areas of focus for HR.

Know the 10 competencies which will enable the translation of business strategy into individual action.

Identify the ideal behaviours for their role.

THE NEXT STEPS ARE TO…

Use the Toolkit and assess where your impact has gaps or needs to be strengthened.

Begin your own Personal Development Plan using the resources available in the HR Academy.

1 PASSION FOR QUALITY

2 ENJOYMENT OF LIFE

RESPECT FOR PEOPLE3

4 RESPECT FOR THE PLANET

All leaders… Leaders are defined as employees in a JG 15 and above* role, as well as anyone at any grade with a responsibility for managing people.

• Our Leadership Expectations describe what it takes to be an e�ective leader at HEINEKEN.

• Our Leadership Expectations are: Connect | Shape | Develop | Deliver | Role Model.

• Our Values represent what we stand for as a corporate citizen, a business partner and an employer. These values have guided our unique 150 year journey and are fundamental to our ongoing success.

• Our Values are: Passion for quality | Enjoyment of life |Respect for people | Respect for the planet.

Everyone in HEINEKEN.

All employees within their respective Functions.

• Our Functional Competencies provide the common framework to support the development of our employees’ functional competence (knowledge, skills and behaviours) in their respective fields of expertise.

• We have functional competencies for many functions including: Sales | HR | GIS | HGP | CR | Audit | Procurement | Supply Chain | Marketing | Finance .

Everyone in HEINEKEN. Leaders have a role to promote and role model the Behaviours in their teams.

• Our Behaviours are informed by our strategy and our values – theydefine what we expect from everybody in HEINEKEN in order for us to be a successful company.

• Our Behaviours are: Put safety first! | Act as an entrepreneur | Collaborate through trust | Keep it simple | Learn, to improve.

* CUT OFF POINT FOR JG 15 AND ABOVE AUDIENCE IS FLEXIBLE AND DETERMINED BY OPCOS.

WHAT WE EXPECT WHO IT APPLIES TO

LEADERSHIPEXPECTATIONS

VALUES

FUNCTIONALCOMPETENCIES

BEHAVIOURS

Understanding

how it all fits together


This HEINEKEN HR Competency Diamond has been developed by HR colleagues from around HEINEKEN in partnership with external support in order to shape and grow our HR team for the future. You can use these competencies to develop yourself and your team, shape your personal development plan and design your career path. In this guide, you will find all you need to understand and use the HEINEKEN HR Competency Diamond to your best advantage – and to see transformation in yourself, others and the wider business as a result.

The HEINEKEN HR Competency Diamond has Four Focus Areas and Ten Competencies.

The HEIN

EKEN H

R Competency D

iamond:

Four Areas of Focus


STRATEGIC INSIGHT

Leading with strategic business insight, focused on driving performance today and tomorrow.

Competencies: Business Insights Champion;

Strategy Shaper

BUSINESS PARTNERSHIP

Building powerful partnership with the business,

influencing and advocating for growth and change

across the organisation.

Competencies: Trusted Advisor;

Culture and Change Agent.

RELEVANT EXPERTISE

Leveraging relevant expertise to design and embed

best practice HR approaches tailored for HEINEKEN.

Competencies: Talent and Leadership Developer;

Rewards Guardian; Health and Safety Steward; Employee and

Labour Relations Specialist.

EMPLOYEE-CENTRED EXECUTION

Ensuring simple, agile, joined-up, employee centric execution.

Competencies: Customer Service Deliverer; Digital and Data Advocate.

RELEVANTEXPERTISE

Leveraging relevant expertiseto design and embed

best practice HR approachestailored for HEINEKEN.

POWERFULPARTNERSHIP

Building powerful partnership with the business, influencing

and advocating for growth and change across the

organisation.EMPLOYEE-CENTEREDEXECUTION

Ensuring simple,agile, joined-up, employee

centric execution.

STRATEGICINSIGHT

Leading with strategic businessinsight, focused on driving

performance today and tomorrow.

Business InsightsChampion

StrategyShaper

Customer ServiceDeliverer

Digital andData Advocate

TrustedAdvisor

Culture andChange Agent

Talent and LeadershipDeveloper

RewardsGuardian

Health and SafetySteward

Employee and LabourRelations Specialist

6

Building Capability: D

eepening Each Competency


We ask questions to identify critical business issues.

We clearly and simply explain the key business challenges in the OpCo / Function.

We translate business issues and people insights into clear and actionable organisation and people plans.

We recognize patterns in a broad range of data points and apply our problem solving skills to add real insight to business discussions.

We use internal and external trends and insights to define plans for own team / function.

We understand our company strategy and ensure our priorities shape HR activities.

We provoke and challenge the organisation, and share people related insights that are aligned with our business strategy goals.

We share new thinking to support the development of innovative HR solutions to improve performance.

We respond to changing needs, challenges and new information and adapt plans to focus against what is most important.

We build a broad network and have our finger on the pulse of how HR is solving business problems.

We provoke greater understanding of how HR and people issues drive the sustainable

achievement of business goals and strategies.

We use insights about the key business issues and opportunities

in order to focus our HR activity.

Strategy ShaperBusiness Insights ChampionSTRATEGIC INSIGHT

We help individuals, teams and organisations to make the shifts and changes required to

deliver enhanced performance.

We engage and partner with our business customers to facilitate the right, constructive conversations that unlock business potential.


We build powerful, partnerships across the organisation, demonstrating HR’s value and leadership at every level of the business.

We offer regular constructive challenge to business leaders, based on what is in the best interest of sustainable business performance.

We explain key HR policies, processes and tools in simple, relevant language for our business partners.

We listen to and engage with our customers to truly understand their concerns and motivations.

We are seen as one of the leadership team, influential, valued and connected within our client groups.

We understand how to engage and motivate others and use a range of HR interventions, policies and tools to meet different needs.

We manage change well – from identifying the need, defining key levers and managing how this change is delivered fairly, consistently and in a way that engages people on their journey.

We drive climate improvements within our team and function – can identify the key barriers or enablers and leverage these to enhance performance and engagement.

We design communication plans that reach all audiences to ensure engagement of all stakeholders.

We help leadership teams ‘see around corners’ and identify new approaches to prepare the organisation for the future.

Culture and Change AgentPOWERFUL PARTNER- SHIP

Trusted Advisor


We deliver a clear, efficient and effective HR service delivery model, ensuring fit and compliance with local HR context alongside global alignment.

We are the guardian of local and / or global HR policies, and drive consistency across HR activity for best results.

We have a continuous improvement mind-set alongside deep expertise regarding the core components of the HR role.

We understand the real moments of truth for employees and build credibility and trust for the HR function.

We apply the appropriate policies, approaches and core people processes in our roles.

We advance people strategies across the organisation by exploiting efficient and effective digital technology and systems.

We analyze and explain core indicators from other functions and associate results with HR insights to provide useful conclusions.

We use and apply HR technology and systems effectively and efficiently – execute data requirements accurately and efficiently.

We are curious about future external technology and digital trends and explore ways to apply these in our work.

We handle all HR data with the right level of confidentiality and sensitivity.

We drive business performance through easy to access digital systems and standardized,

quality people data and analytics.

We drive consistency and customer focus in every HR activity and process

that we deliver.

Digital and Data AdvocateCustomer Service DelivererEMPLOYEE-CENTEREDEXECUTION


We identify and engage talent to develop their careers by facilitating creative approaches that develop individuals across the talent matrix.

We drive business performance by building the skills, knowledge and behaviours that enable our people to be at their best.

We contribute to business results through expertise in diagnosing, designing and delivering talent management and leadership development activity to fulfil short and long term aims of the business.

We train and support managers and teams on quality delivery and follow up of HEINEKEN talent management processes.

We ensure managers understand how talent management and leadership development links to their strategy and business goals.

We understand how to explain the rewards principles and policies and use data to make appropriate business recommendations.

We bring in benchmarked data and external insights, and apply these to reshape and define suitable rewards and recognition policies and initiatives.

We resolve individual rewards queries in a fair and consistent manner.

We lead roll out of annual programmes through business units and manage changes to current programmes.

We are the respected ‘go to’ people for senior HR leaders when facing a rewards related challenge.

We unlock the long term financial success of HEINEKEN through reward and recognition

of its people.

We develop and deliver an integrated talent management and leadership development agenda that

grows our current and future business performance.

Rewards GuardianTalent and Leadership Developer

RELEVANT EXPERTISE


We put safety first with MT and other leaders by ensuring that the OpCo set a plan to improve safety in all functions, based on global standards and best practices, local data and local audit findings.

We ensure HEINEKEN can work in challenging environments by creating access to appropriate health care for workers, expats and business travelers when working in developing countries.

We ensure the needed health and safety capacities and competencies are available and training is provided within the OpCos.

We make sure accidents, incidents and near misses are reported correctly and safety data is analyzed and used to drive and monitor safety improvements.

We analyze the health situation of the OpCos and implement effective globally available solutions for health gaps including prevention, wellness, access to medical and emergency care and responsible drinking.

We comprehend and advise on fundamental global labour and human rights standards, local labour law, collective bargaining and trade union relations.

We know labour relations legislation including but not limited to labour codes, employment standards, human rights codes and health and safety legislation.

We apply knowledge of consensus building, negotiation, mediation, interest-based bargaining, and other non-adversarial approaches to resolve problems and to influence management.

We take the lead in the design and delivery of labour and human rights interventions connected to business strategy.

We lead resolution of complex employee relations matters to manage risk and to maintain HEINEKEN’s reputation.

We advise on fundamental labour and human rights standards, local labour, laws, collective

bargaining and trade union relations.

We save and improve the lives of our employees, their families and

the public.

Employee and Labour Relations Specialist Health and Safety Steward

RELEVANT EXPERTISE


The Toolkit and Development Guide with guidelines, process, tools and tips are available via the HR Academy on ONE2Learn, the HR Competency Website on One2Share.


TOOLKITDEVELOPMENT GUIDE


DEVELOPMENTGUIDE

Toolkit &

Developm

ent Guide

GUIDE - heinekenethiopiacareerdevelopment.com · 3 HEINEKEN HR Competencies GUIDE THIS GUIDE IS FOR...

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