GUIDE FOR GROUPS - Best Western · st martin’s st mary’s isle of may raasay scalpay canna ......

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2019 2019 GUIDE FOR GROUPS

Transcript of GUIDE FOR GROUPS - Best Western · st martin’s st mary’s isle of may raasay scalpay canna ......

Page 1: GUIDE FOR GROUPS - Best Western · st martin’s st mary’s isle of may raasay scalpay canna ... broughty ferry bassenthwaite scottish highlands, crianlarich wakefield st andrews

ULTIMATE STATUS SYMBOL

bestwestern.co.uk

Best Western Walworth Castle Hotel near Darlington looks like a real castle but its imposing turrets and arrow slits are designed for decoration not defence. In 1600, when the extraordinary house was being built for Thomas Jenison, all the best families had castles and so the features were added to give it a fashionably grand appearance. ‘As far as we know, it was never used as a defensive fort,’ says the hotel manager. However, a true castle did stand on the site in the 12th century; it was the home of an ancient Norman family, the Hansards, who arrived in England with William the Conqueror.

Visit:

www.bestwestern.co.uk/groups

Call us on:

0844 387 6680

Calling from overseas:

+44 1904 695450

Email:

[email protected]

Front cover images: Llandwyn Island, Wales | York Minster, YorkLoch Lomand, Scotland | Best Western Walton Park Hotel, Clevedon

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2019

2019

GUIDE FOR GROUPS

Page 2: GUIDE FOR GROUPS - Best Western · st martin’s st mary’s isle of may raasay scalpay canna ... broughty ferry bassenthwaite scottish highlands, crianlarich wakefield st andrews

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MANY A STORY TO TELL

bestwestern.co.uk

This 15th century Coaching Inn was once a major posting house and has played host to many famous people. The oldest parts of the hotel date back to at least 1422, when it was mentioned in an article by Tony Scrase on The Inns of Wells.

Over the centuries the Best Western Plus Swan Hotel, Wells has experienced the disputes between the Bishops and the citizens, hosted a feast in honour of Anne of Denmark and witnessed the Age of the Train when the hotel ran its own conveyance to pick up passengers from three local stations. More recently, the hotel has been captured on fi lm, featuring heavily in the box offi ce smash, Hot Fuzz.

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Where will your group’s next adventure be? Lively city? Traditional seaside town? Peaceful rural escape?

Wherever you’re heading, we know how important it is to fi nd the right hotel for your group.

Covering the length and breadth of Great Britain, our 210-plus hotels are brilliantly diff erent, each with their own individual style. From castles and coaching inns to rooms with breath-taking views and renowned former guests, every Best Western hotel has its own story to tell.

Create your own memories with our special off ers for groups. We can cater for your whole party to help them feel at home, away from home – all at the best price.

Welcome

Port Isaac, Cornwall

Liverpool Whitby Abbey, Yorkshire Edinburgh

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Find out more about Meal Stops at

bestwestern.co.uk/groups, or call 0844 387 6680

What’s on the menu?

• Tea, coff ee & cake - £2.50

• 2 course set menu - £11 (including tea & coff ee)

• 3 course set menu - £13.50 (including tea & coff ee)

• Best of all... your driver eats free

Terms & conditions apply, please see back page

Instead of making do with soulless service station stop-off s, why not enjoy home-cooked comforts on the road with Best Western?

You know you’re in safe hands with us. Our Meal Stops programme serves up delicious, locally-sourced dishes in pleasant surroundings, so getting good grub for your group is a piece of cake.

You don’t even need a room booking to tuck in. If you’re organising a day trip or just passing through, you can seek out the Meal Stops in this brochure and recharge in style before continuing your journey.

Meal Stops

Best Western Plus Glendower Hotel,St Annes

Best Western Craiglands Hotel,Ilkley

Best Western Fowey Valley Hotel,Lostwithiel

4

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Exclusive Coach Group Off ers

Staying overnight? We off er extra perks to groups booking their accommodation with us.

More than 154 of our hotels have signed up to our Coach Friendly Charter. It’s an exclusive off er aimed at the coaching market, giving you even more reason to book with Best Western.

We’ll make sure your group is well looked after from the moment you check in to the time you say goodbye.

Benefi ts include:

• Personalised welcome from one of our friendly staff members

• Free tea or coff ee on arrival• Water, bread roll & butter and tea &

coff ee will be provided with dinner free of charge

• No supplement for single bedded rooms

Just keep an eye out for the Coach Friendly hotels in this brochure and give us a call on 0844 387 6680 for a chat about your stay.

Start searching our best group hotels now at

bestwestern.co.uk/groups or give us a call on 0844 387 6680

Gleddoch Hotel, Spa & Golf, BW Premier Collection,Langbank

Best Western The Dartmouth Hotel, Golf & Spa,Dartmouth

Best Western Pennine Manor Hotel,Huddersfi eld

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With eight very diff erent brands, whatever kind of hotel you’re looking for, we’ll have something that exceeds your expectations.

A Hotel to Suit Your Group...

Best Western hotels are a timeless collection of independent places to stay full of personality and comfort with a warm welcome guaranteed.

Best Western Lamphey Court Hotel & Spa,Pembroke

Best Western Whitworth Hall Hotel,Durham

Best Western Premier and BW Premier Collection hotels are hand-picked collections of special places to stay in leading British locations. They off er guests the best in design and facilities with high quality dining and rooms you won’t want to leave.

®

Beamish Hall Hotel, BW Premier Collection,Beamish

Best Western Premier Mount Pleasant Hotel,Doncaster

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Best Western Plus and BW Signature Collection hotels are perfect for guests who enjoy award-winning places to stay, dine and indulge.

Wild Pheasant Hotel & Spa, BW Signature Collection, Llangollen

Sure Hotels by Best Western are a collection of great places to stay in Great Britain at great prices. Perfect for value conscious travellers looking for comfortable, connected hotels with

the guarantee of quality and standards you’d expect of Best Western.

Sheffi eld Metropolitan Hotel, Sure Hotel Collection by Best Western, Sheffi eld

Baylis House Hotel, Sure Hotel Collection by Best Western, Slough

Best Western Plus Mosborough Hall Hotel,Sheffi eld

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Key

The AA rosette is your guarantee that a hotel takes extra special pride in its cuisine.

Hotels that are inspected annually by the AA and the level of service and facilities they off er are refl ected in the number of stars they are awarded.

Hotels that are inspected by the AA but not currently a member.

Hotels that are inspected by the Tourist Board for the level of service and the facilities they off er are refl ected by the number of stars awarded.

AA

TB

Green Tourism grades businesses that try to work in a sustainable, environmentally friendly way. They use 150 diff erent measures dividedinto technical sections such as energy, transport, purchasing and wildlife and landscape to assess the diff erent levels.

A Best Western International award for hotels that have been recognised for their high performance in their quality, service and standards assessments.

Wroxton House Hotel, BW Signature Collection, Banbury

Best Western Plus Dover Marina Hotel & Spa,Dover

Best Western Premier Yew Lodge Hotel, Kegworth

Late DealsTime getting away from you? Relax – you can still bag a great deal for your group right up until the last minute.

For great late off ers – sign up to our weekly late deals email by contacting us at [email protected] or calling 0844 387 6680

8

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A WHOLE LOT OF HISTORY

bestwestern.co.uk

The Best Western Plus Ullesthorpe Court Hotel & Golf Club, Lutterworth dates back to the Domesday Book.

Between 1915 and 1918, the new wing, museum and gallery were converted into an auxiliary hospital caring for twenty sick and wounded soldiers. Robert, the ghost of one of the soldiers, still haunts the building, according to reliable sources!

During World War Two, the hotel was once again requisitioned as an American Serviceman’s Hospital, and hutted military barracks were set up in the fi eld opposite. A young German pilot was shot down over Wolvey and held by the Americans at the hotel.

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London1. From Proms to pop – catch a concert

at world-famous music venue the Royal Albert Hall.

2. Soak up the atmosphere of Camden Market as you wander around looking for quirky gifts to take home.

3. Visit a secret garden – Chelsea Psychic Garden has thousands of herbal, medicinal and edible plants.

Tower Bridge, London

10

Aveley BW Thurrock Hotel 60 ✗ ✗ ✗ ✓ ✗ ✓ ✓

Chiswick BW Chiswick Palace & Suites 119 ✓ ✗ ✗ ✗ ✗ ✗ ✗

Croydon BW Plus London Croydon Aparthotel 107 ✗ ✗ ✓ ✗ ✗ ✗ ✓

Crystal Palace BW London Queens Crystal Palace Hotel 331 ✗ ✗ ✓ ✓ ✗ ✗ ✓

Earls Court BW Boltons Hotel London Kensington 56 ✓ ✗ ✓ ✗ ✗ ✗ ✗

Golders Green BW Palm Hotel TB 101 ✗ ✗ ✓ ✓ ✗ ✗ ✗

Hammersmith Seraphine Hammersmith Hotel, Sure Hotel Collection by BW 62 ✗ ✗ ✓ ✗ ✗ ✗ ✗

Heathrow BW Airlink Hotel London Heathrow 52 ✓ ✗ ✓ ✗ ✗ ✓ ✓

Highbury BW London Highbury 45 ✓ ✓ ✓ ✗ ✗ ✗ ✗

Hyde Park BW Mornington Hotel London Hyde Park 70 ✓ ✗ ✓ ✗ ✗ ✗ ✗

Ilford BW Greater London Hotel 22 ✗ ✗ ✓ ✗ ✗ ✗ ✓

Ilford BW Ilford 66 ✗ ✗ ✗ ✗ ✗ ✗ ✓

Kensington BW Burns Hotel AA 103 ✓ ✗ ✓ ✗ ✗ ✗ ✗

Peckham BW London Peckham Hotel AA 214 ✗ ✗ ✓ ✗ ✗ ✗ ✓

Regent's Park BW Swiss Cottage Hotel TB 60 ✓ ✗ ✓ ✗ ✗ ✗ ✗

Victoria BW Corona 51 ✓ ✗ ✓ ✗ ✗ ✗ ✗

Wembley BW Plus London Wembley Hotel 185 ✗ ✗ ✓ ✗ ✗ ✗ ✓

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South East1. Get a panoramic view of Portsmouth

from the Spinnaker Tower – are you brave enough to walk across the glass Sky Walk?

2. Be part of one of the special events being held to celebrate the 900th birthday of Leeds Castle in Kent.

3. Feel the sand between your toes in Eastbourne, home to a famous pier, Carpet Gardens and seafront bandstand.

Leeds Castle, Kent

11

Andover BW Andover Hotel 49 ✓ ✗ ✗ ✗ ✗ ✓ ✓

Banbury BW Banbury House Hotel AA 64 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Banbury (3 miles) Wroxton House Hotel, BW Signature Collection AA 32 ✓ ✗ ✗ ✓ ✗ ✗ ✓

Boarstall BW Plus Magnolia Park Hotel, Golf and Country Club 30 ✓ ✗ ✓ ✓ ✗ ✓ ✓

Bognor Regis BW Beachcroft Hotel AA 32 ✓ ✗ ✗ ✓ ✓ ✓ ✓

Buckingham BW Buckingham Hotel AA 70 ✓ ✗ ✗ ✓ ✓ ✗ ✗

Dover BW Plus Dover Marina Hotel & Spa AA 85 ✗ ✗ ✗ ✗ ✗ ✓ ✓

Eastbourne BW Lansdowne Hotel AA/TB 102 ✗ ✗ ✓ ✗ ✗ ✗ ✓

Faversham Judds Folly Hotel, Sure Hotel Collection by BW 25 ✓ ✗ ✗ ✗ ✗ ✓ ✓

Folkestone BW Plus Burlington Hotel TB 59 ✓ ✗ ✓ ✗ ✗ ✗ ✓

Folkestone BW Clifton Hotel AA 80 ✗ ✗ ✓ ✗ ✗ ✓ ✓

Gravesend/Ebbsfleet BW Manor Hotel TB 63 ✓ ✗ ✗ ✓ ✗ ✗ ✓

Hemel Hempstead The Watermill Hotel, Sure Hotel Collection by BW 71 ✓ ✗ ✗ ✓ ✗ ✓ ✗

Isle of Wight, Cowes BW New Holmwood Hotel AA/TB 26 ✓ ✗ ✗ ✗ ✗ ✗ ✗

Milton Keynes (8 miles) BW Moore Place Hotel AA 62 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Oxford BW Plus Linton Lodge Hotel 87 ✓ ✗ ✓ ✓ ✗ ✓ ✗

Oxford (10 miles) The Jersey Arms, Sure Hotel Collection by BW AA 19 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Portsmouth BW Royal Beach Hotel AA 124 ✗ ✗ ✓ ✗ ✗ ✓ ✗

Reading (4 miles) BW Calcot Hotel AA 78 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Salisbury BW Red Lion Hotel AA 60 ✗ ✗ ✓ ✗ ✗ ✓ ✓

Slough Baylis House Hotel, Sure Hotel Collection by BW 38 ✓ ✗ ✗ ✗ ✗ ✓ ✗

Southampton BW Chilworth Manor Hotel AA 80 ✗ ✗ ✗ ✓ ✓ ✗ ✓

Tonbridge BW Rose and Crown Hotel AA 55 ✓ ✗ ✗ ✗ ✗ ✓ ✗

Weybridge BW Ship Hotel AA 76 ✗ ✗ ✓ ✓ ✗ ✓ ✓

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South West1. Step aboard Brunel’s SS Great Britain at

Bristol docks and explore adjoining new museum Being Brunel.

2. Go on a sea safari in Newquay to spot seals, dolphins and, if you’re lucky, huge basking sharks.

3. See Devon’s famous fi lm locations, from Sense and Sensibility at Saltram to War Horse on Dartmoor.

Bristol Docks

12

Axbridge BW Webbington Hotel and Spa TB 59 ✓ ✗ ✗ ✓ ✓ ✗ ✓

Bath (4.5 miles) BW Limpley Stoke Hotel TB 60 ✓ ✗ ✓ ✓ ✗ ✗ ✗

Bradford-on-Avon BW Leigh Park Country House Hotel & Vineyard TB 38 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Bournemouth BW Plus The Connaught Hotel AA 52 ✗ ✓ ✓ ✗ ✓ ✓ ✓

Bournemouth Hotel Collingwood, Sure Hotel Collection by BW 53 ✓ ✗ ✓ ✓ ✓ ✓ ✓

Bournemouth BW Hotel Royale AA 64 ✓ ✗ ✓ ✓ ✓ ✓ ✗

Bournemouth Norfolk Royale Hotel, BW Signature Collection 95 ✓ ✗ ✓ ✗ ✓ ✓ ✗

Clevedon BW Walton Park Hotel TB 45 ✗ ✗ ✓ ✓ ✗ ✓ ✓

Cheltenham BW Plus Cheltenham Regency Hotel 47 ✓ ✗ ✓ ✗ ✗ ✗ ✓

Chippenham BW Plus Angel Hotel AA 50 ✓ ✗ ✗ ✓ ✓ ✓ ✗

Chipping Camden Three Ways House Hotel, BW Signature Collection AA 48 ✓ ✗ ✓ ✓ ✗ ✗ ✓

Cricklade Cricklade House Hotel, Sure Hotel Collection by BW 45 ✓ ✗ ✗ ✓ ✓ ✗ ✗

Crudwell, Nr Malmesbury BW Mayfield House Hotel AA/TB 28 ✓ ✓ ✗ ✓ ✗ ✓ ✗

Dartmouth BW The Dartmouth Hotel, Golf & Spa TB 35 ✓ ✗ ✓ ✓ ✓ ✓ ✗

Exeter (4 miles) BW Lord Haldon Country Hotel AA 25 ✗ ✗ ✗ ✓ ✗ ✓ ✓

Falfield BW The Gables Hotel AA 46 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Lostwithiel BW Fowey Valley TB 36 ✓ ✗ ✗ ✗ ✗ ✓ ✓

Midsomer Norton BW Plus Centurion Hotel AA/TB45 ✓ ✗ ✗ ✓ ✗ ✗ ✗

Newquay BW Hotel Bristol AA 74 ✗ ✗ ✓ ✓ ✓ ✗ ✗

Plymouth BW Duke of Cornwall Hotel AA 72 ✗ ✗ ✓ ✗ ✗ ✗ ✓

Shaftesbury BW The Royal Chase Hotel AA 32 ✓ ✗ ✗ ✓ ✓ ✓ ✓

Swindon (4 miles) Blunsdon House Hotel, BW Premier Collection AA 108 ✓ ✗ ✓ ✓ ✓ ✓ ✗

Taunton, Ilminster BW Shrubbery Hotel TB 23 ✓ ✗ ✗ ✓ ✗ ✓ ✗

Tiverton BW Tiverton Hotel 69 ✓ ✗ ✓ ✓ ✗ ✓ ✓

Torquay BW Livermead Cliff Hotel AA 65 ✗ ✗ ✓ ✓ ✗ ✓ ✓

Wells BW Plus Swan Hotel AA 48 ✓ ✗ ✗ ✗ ✗ ✓ ✗

Weymouth BW Hotel Rembrandt AA 78 ✗ ✗ ✗ ✗ ✓ ✓ ✗

Worcester Bank House Hotel, Spa & Golf, BW Premier Collection 66 ✓ ✗ ✓ ✓ ✓ ✓ ✗

SilverSilver

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East of England1. Walk through 1,000 years of history on

a guided tour of Cambridge, stepping inside the famous colleges.

2. Tuck into fi sh and chips and play the 2p slot machines on Great Yarmouth’s Golden Mile.

3. Tread the ‘threads trails’ of Suff olk’s delightful Wool Towns, including Lavenham and Sudbury.

Cambridge

13

Bury St. Edmunds BW Priory Hotel AA 43 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Chelmsford BW Atlantic Hotel AA 61 ✓ ✗ ✗ ✗ ✗ ✓ ✓

Colchester Marks Tey Hotel, Sure Hotel Collection by BW 110 ✓ ✓ ✗ ✓ ✓ ✓ ✓

Colchester BW The Rose & Crown Hotel AA 39 ✓ ✗ ✓ ✓ ✗ ✓ ✓

Diss BW Brome Grange Hotel AA 40 ✓ ✗ ✓ ✓ ✗ ✓ ✓

Hunstanton Le Strange Arms Hotel, BW Signature Collection AA 43 ✗ ✗ ✓ ✓ ✗ ✓ ✓

Ipswich BW Gatehouse Hotel AA 15 ✓ ✗ ✗ ✗ ✗ ✓ ✓

Ipswich BW Ipswich Hotel AA 76 ✓ ✗ ✓ ✓ ✗ ✓ ✓

Ipswich (3 miles) BW Claydon Hotel AA 36 ✓ ✗ ✗ ✗ ✗ ✓ ✓

King’s Lynn Knights Hill Hotel & Spa, BW Signature Collection AA 79 ✓ ✗ ✗ ✓ ✓ ✓ ✓

Lowestoft BW The Hatfield Hotel 33 ✗ ✗ ✓ ✗ ✗ ✓ ✓

Newmarket BW Heath Court Hotel AA 41 ✗ ✗ ✓ ✓ ✗ ✓ ✓

Norwich BW Brook Hotel Norwich AA 81 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Norwich George Hotel, BW Signature Collection AA 43 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Norwich BW Plus Oaklands Hotel 47 ✗ ✗ ✗ ✗ ✗ ✗ ✓

Peterborough BW Plus Orton Hall Hotel & Spa AA 70 ✓ ✗ ✗ ✓ ✓ ✓ ✓

Peterborough The Bull Hotel, Sure Hotel Collection by BW 118 ✓ ✗ ✗ ✓ ✗ ✗ ✓

St Ives BW Dolphin Hotel 67 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Stowmarket BW Cedars Hotel 30 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Swaffham BW George Hotel AA 28 ✓ ✗ ✗ ✓ ✗ ✓ ✗

Welwyn Garden City BW Homestead Court Hotel AA 79 ✓ ✗ ✓ ✓ ✗ ✓ ✓

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East Midlands1. Find a hidden gem in Nottingham’s

Lace Market cultural quarter, once the city’s industrial heartland.

2. Explore the house that time forgot at Calke Abbey, set in landscaped gardens in Derbyshire.

3. Visit the home of pork pies and Stilton cheese in Melton Mowbray, with a tour of Ye Olde Pork Pie Shoppe.

Nottingham

14

Corby BW Rockingham Forest Hotel 71 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Derby BW The Stuart Hotel 100 ✓ ✗ ✗ ✓ ✗ ✓ ✓

East Midlands Airport BW Premier Yew Lodge Hotel AA 114 ✗ ✗ ✓ ✓ ✓ ✓ ✓

Grantham Stoke Rochford Hall, BW Premier Collection 97 ✓ ✗ ✓ ✓ ✓ ✓ ✓

Grimsby BW Oaklands Hall Hotel AA 45 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Lincoln The Lincoln Hotel, Sure Hotel Collection by BW AA 71 ✓ ✗ ✓ ✓ ✗ ✗ ✗

Lincoln (6 miles) BW Plus Bentley Hotel & Spa AA 80 ✓ ✓ ✓ ✓ ✓ ✗ ✗

Loughborough Quorn Country Hotel, BW Signature Collection 36 ✓ ✗ ✓ ✗ ✗ ✓ ✓

Louth BW Plus Kenwick Park Hotel AA 34 ✓ ✗ ✗ ✗ ✓ ✓ ✓

Melton Mowbray BW Sysonby Knoll Hotel TB 30 ✓ ✗ ✗ ✗ ✗ ✓ ✓

Newark BW Deincourt Hotel TB 31 ✓ ✗ ✗ ✗ ✗ ✓ ✓

Nottingham BW Plus Nottingham City Centre AA 100 ✗ ✗ ✓ ✗ ✗ ✓ ✓

Nottingham BW Plus Nottingham Westminster Hotel AA 73 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Nottingham (4 miles) BW Bestwood Lodge Hotel AA 40 ✗ ✗ ✗ ✓ ✗ ✓ ✓

Nottingham (8 miles) BW Nottingham Derby TB 100 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Oakham BW Normanton Park Hotel AA 30 ✗ ✗ ✗ ✓ ✗ ✗ ✓

Retford BW Plus West Retford Hotel AA 63 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Worksop BW Lion Hotel AA 46 ✓ ✗ ✓ ✓ ✗ ✓ ✓

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Heart of England1. Discover buzzing Birmingham’s top

attractions – the Bullring, Jewellery Quarter & stunning post-modern library.

2. Full steam ahead! Step back in time on the Severn Valley Railway, taking in the incredible views.

3. Find your way out of the aMazing Hedge Puzzle near Ross-on-Wye – you may need instructions from the viewing platform.

Severn Valley

15

Birmingham Sure Hotel by BW, Birmingham South 51 ✗ ✗ ✗ ✓ ✗ ✗ ✗

Birmingham BW Plough & Harrow Hotel 44 ✓ ✗ ✗ ✗ ✗ ✓ ✓

Birmingham, NEC BW Plus Manor NEC Birmingham 112 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Birmingham, NEC BW Westley Hotel AA 37 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Chesterfield The Sandpiper Hotel, Sure Hotel Collection by BW 41 ✓ ✗ ✓ ✓ ✗ ✓ ✓

Coventry BW Plus Windmill Village Hotel, Golf & Leisure Club AA 105 ✗ ✗ ✓ ✓ ✓ ✓ ✓

Ironbridge, Telford (4 miles) BW Valley Hotel AA 44 ✓ ✗ ✗ ✓ ✗ ✗ ✗

Lichfield BW The George Hotel AA 45 ✗ ✗ ✓ ✗ ✗ ✓ ✓

Lutterworth BW Plus Ullesthorpe Court Hotel & Golf Club AA 72 ✓ ✗ ✓ ✓ ✓ ✓ ✓

Stoke-on-Trent BW Plus Stoke on Trent Moat House AA 147 ✗ ✗ ✓ ✓ ✓ ✓ ✓

Stratford-upon-Avon BW Grosvenor Hotel AA 76 ✓ ✗ ✗ ✗ ✗ ✓ ✓

Stratford-upon-Avon (8 miles) BW Salford Hall Hotel 36 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Sutton Coldfield Moor Hall Hotel & Spa, BW Premier Collection AA 83 ✓ ✗ ✓ ✓ ✓ ✓ ✓

Tamworth BW Appleby Park Hotel TB 92 ✓ ✗ ✓ ✓ ✗ ✓ ✓

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North East1. Watch a master glassblower at work at

the National Glass Centre in Sunderland – and even have a go yourself!

2. Relive the golden age of cinema with a classic movie at Newcastle’s nostalgic Tyneside Cinema.

3. In Durham, be awestruck by the cathedral and castle and take a stroll along the banks of the River Wear.

River Tyne

16

Beamish Beamish Hall Hotel, BW Premier Collection 42 ✓ ✗ ✓ ✓ ✗ ✓ ✓

Consett Derwent Manor Hotel, BW Premier Collection AA 48 ✓ ✗ ✓ ✓ ✓ ✓ ✓

Darlington BW Walworth Castle Hotel AA 32 ✓ ✗ ✗ ✓ ✗ ✗ ✗

Darlington BW Plus The Croft Hotel 24 ✓ ✗ ✗ ✗ ✗ ✓ ✓

Durham Hallgarth The Manor House, BW Signature Collection 24 ✗ ✗ ✗ ✓ ✗ ✓ ✓

Hartlepool BW Grand Hotel AA 46 ✗ ✗ ✓ ✗ ✗ ✓ ✓

Newcastle upon Tyne BW Gibside Hotel 43 ✓ ✗ ✗ ✗ ✗ ✗ ✓

Newcastle upon Tyne BW New Kent Hotel AA/TB 32 ✗ ✗ ✗ ✗ ✗ ✓ ✓

Newcastle upon Tyne Sure Hotel by BW, Newcastle 20 ✗ ✗ ✓ ✗ ✗ ✗ ✗

Nothallerton Allerton Court Hotel, Sure Hotel Collection by BW 44 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Sedgefield Hardwick Hall Hotel, BW Premier Collection AA 51 ✓ ✗ ✓ ✓ ✗ ✗ ✗

South Shields The Sea Hotel, Sure Hotel Collection by BW AA/TB 37 ✓ ✗ ✗ ✓ ✗ ✓ ✗

Spennymoor BW Whitworth Hall Hotel AA/TB 29 ✗ ✗ ✗ ✓ ✗ ✓ ✓

Stockton-on-Tees (3 miles) BW Parkmore Hotel & Leisure Club AA 55 ✓ ✗ ✗ ✓ ✓ ✗ ✗

Sunderland Roker Hotel, BW Premier Collection AA 43 ✗ ✗ ✓ ✗ ✗ ✓ ✓

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Page 17: GUIDE FOR GROUPS - Best Western · st martin’s st mary’s isle of may raasay scalpay canna ... broughty ferry bassenthwaite scottish highlands, crianlarich wakefield st andrews

North West1. Take in Another Place, Antony Gormley’s

atmospheric art installation on Crosby Beach where cast-iron men look out to sea.

2. Shop in style along The Rows, the unique two-tiered medieval shopping galleries of historic Chester.

3. Admire the view on a scenic cruise on Lake Windermere between Bowness and Ambleside.

Lake Windermere

17

Bassenthwaite Castle Inn Hotel, BW Signature Collection AA 44 ✓ ✗ ✓ ✓ ✓ ✓ ✓

Blackpool BW Carlton Hotel AA 60 ✗ ✗ ✓ ✓ ✗ ✓ ✓

Burnley BW Oaks Hotel & Leisure Club AA 51 ✓ ✗ ✗ ✓ ✓ ✓ ✓

Burnley (6 miles) BW Higher Trapp Country House Hotel TB 29 ✓ ✗ ✗ ✗ ✗ ✓ ✓

Bury BW Bolholt Country Park Hotel TB 61 ✓ ✗ ✗ ✓ ✓ ✗ ✓

Clitheroe BW Mytton Fold Hotel & Golf Club AA/TB 39 ✓ ✓ ✓ ✓ ✗ ✓ ✗

Crewe BW Crewe Arms Hotel TB 61 ✗ ✗ ✓ ✗ ✗ ✓ ✓

Frodsham BW Forest Hills Hotel TB 58 ✓ ✗ ✗ ✓ ✓ ✓ ✓

Kendal Castle Green Hotel, BW Premier Collection AA 99 ✓ ✓ ✓ ✓ ✓ ✗ ✗

Manchester Airport BW Plus Pinewood on Wilmslow AA 89 ✗ ✗ ✓ ✓ ✗ ✓ ✓

Manchester Airport BW Cresta Court Hotel 148 ✗ ✓ ✓ ✓ ✗ ✓ ✓

Morecambe BW Lothersdale Hotel AA 41 ✓ ✓ ✓ ✗ ✗ ✓ ✓

Oldham BW Smokies Park Hotel AA 73 ✓ ✗ ✓ ✓ ✗ ✓ ✗

Penrith The George Hotel Penrith, Sure Hotel Collection by BW AA 35 ✗ ✗ ✗ ✗ ✗ ✓ ✓

Preston (8 miles) BW Garstang Country Hotel and Golf Club AA 33 ✓ ✗ ✓ ✓ ✗ ✓ ✓

Preston (12 miles) BW Park Hall Hotel & Leisure Club 92 ✓ ✗ ✓ ✓ ✓ ✓ ✓

Southport BW Royal Clifton Hotel & Spa AA 120 ✓ ✗ ✓ ✗ ✓ ✓ ✓

St. Annes BW Plus Glendower Hotel AA 61 ✗ ✗ ✓ ✓ ✗ ✗ ✗

Stafford BW Tillington Hall Hotel AA 91 ✓ ✗ ✓ ✓ ✗ ✓ ✓

Widnes BW Everglades Park Hotel TB 65 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Wigan BW Plus Lancashire Manor Hotel 82 ✓ ✗ ✗ ✓ ✗ ✗ ✗

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Page 18: GUIDE FOR GROUPS - Best Western · st martin’s st mary’s isle of may raasay scalpay canna ... broughty ferry bassenthwaite scottish highlands, crianlarich wakefield st andrews

Yorkshire1. Watch frolicking gentoo penguins & sharks

gliding overhead from the underwater viewing tunnel at The Deep, Hull.

2. Tempt your taste buds at York’s Chocolate Story, hearing all about the founding families of the sweet stuff .

3. Explore Bronte Country, dropping by the Parsonage Museum in Haworth where the famous literary sisters lived.

The Deep, Hull

18

Beverley BW Lairgate Hotel AA 30 ✓ ✗ ✗ ✗ ✗ ✗ ✓

Boroughbridge BW Crown Hotel AA/TB 37 ✓ ✗ ✗ ✓ ✓ ✓ ✗

Bradford BW Bradford Guide Post Hotel AA 42 ✓ ✗ ✗ ✗ ✗ ✓ ✗

Bradford The Midland Hotel, Sure Hotel Collection AA 82 ✗ ✓ ✓ ✓ ✗ ✓ ✓

Doncaster (6 miles) BW Premier Mount Pleasant Hotel AA 84 ✓ ✗ ✓ ✗ ✗ ✗ ✓

Driffield BW Bell in Driffield 21 ✓ ✓ ✓ ✗ ✓ ✗ ✓

Halifax The New Hobbit Hotel, BW Signature Collection 30 ✗ ✗ ✗ ✓ ✗ ✓ ✓

Huddersfield BW Pennine Manor Hotel 30 ✓ ✗ ✗ ✓ ✗ ✗ ✓

Hull (4 miles) BW Willerby Manor Hotel AA 51 ✗ ✗ ✗ ✓ ✓ ✗ ✗

Ilkley BW Plus Craiglands Hotel AA 63 ✗ ✗ ✓ ✗ ✗ ✓ ✓

Knaresborough Dower House Hotel & Spa, Sure Hotel Collection by BW TB 29 ✓ ✗ ✗ ✗ ✓ ✓ ✓

Leeds (10 miles) BW Plus Milford Hotel 46 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Rotherham Hellaby Hall Hotel, BW Signature Collection 89 ✓ ✗ ✓ ✓ ✓ ✓ ✓

Sheffield BW Plus Aston Hall Hotel AA 52 ✓ ✗ ✓ ✓ ✗ ✓ ✓

Sheffield Sheffield Metropolitan Hotel, Sure Hotel Collection by BW 111 ✗ ✗ ✓ ✗ ✗ ✓ ✓

Sheffield (6 miles) BW Plus Mosborough Hall Hotel AA 46 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Wakefield BW Hotel St Pierre AA 54 ✓ ✗ ✓ ✗ ✗ ✓ ✓

York BW York Pavilion Hotel AA/TB 62 ✓ ✗ ✗ ✗ ✗ ✓ ✓

York (7 miles) BW Burn Hall Hotel 94 ✓ ✗ ✓ ✓ ✗ ✓ ✓

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Page 19: GUIDE FOR GROUPS - Best Western · st martin’s st mary’s isle of may raasay scalpay canna ... broughty ferry bassenthwaite scottish highlands, crianlarich wakefield st andrews

Scotland1. Be inspired by a hike through the

Trossachs, lapping up breath-taking views of Loch Lomond.

2. Have designs on the V&A Dundee, an amazing new building that opened in September 2018.

3. In Edinburgh, have your photo taken with Greyfriars Bobby, the devoted dog who guarded his master’s grave for 14 years.

Loch Lomond

19

Aberdeen BW Summerhill Hotel & Suites TB 45 ✗ ✗ ✓ ✗ ✗ ✓ ✓

Broughty Ferry BW Woodlands Hotel TB 65 ✓ ✗ ✗ ✓ ✓ ✗ ✓

Dumfries BW Station Hotel TB 32 ✗ ✗ ✓ ✓ ✗ ✓ ✓

Dundee BW Invercarse Hotel TB 68 ✓ ✗ ✓ ✓ ✗ ✗ ✓

Dundee BW Queens Hotel 53 ✗ ✗ ✓ ✗ ✗ ✓ ✓

Dunfermline (2 miles) BW Plus Keavil House Hotel TB 69 ✓ ✓ ✗ ✓ ✓ ✓ ✓

Eaglesham, Glasgow (8 miles) BW Eglinton Arms Hotel TB 34 ✗ ✗ ✓ ✗ ✗ ✓ ✓

Edinburgh BW Plus Bruntsfield Hotel TB 70 ✓ ✗ ✓ ✗ ✗ ✓ ✗

Edinburgh BW Braid Hills Hotel AA/TB 71 ✓ ✗ ✗ ✓ ✗ ✗ ✗

Edinburgh BW Kings Manor Hotel AA/TB 100 ✓ ✓ ✓ ✓ ✓ ✓ ✓

Edinburgh Ten Hill Place Hotel, BW Premier Collection AA/TB 129 ✗ ✗ ✓ ✗ ✗ ✗ ✓

Glasgow BW Glasgow City Hotel TB 52 ✓ ✗ ✗ ✗ ✗ ✗ ✗

Glasgow Gleddoch Hotel Spa & Golf, BW Premier Collection 70 ✓ ✗ ✗ ✓ ✓ ✗ ✗

Glasgow (5 miles) BW Garfield House Hotel TB 47 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Glenrothes BW Balgeddie House Hotel TB 33 ✓ ✗ ✓ ✓ ✓ ✓ ✓

Inverarary The Inverarary Inn, BW Signature Collection 35 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Inverness BW Inverness Palace Hotel & Spa AA 110 ✗ ✗ ✓ ✗ ✓ ✗ ✗

Livingston (7 miles) BW Hilcroft Hotel TB 32 ✓ ✗ ✗ ✓ ✗ ✓ ✓

Lockerbie BW Dryfesdale Country House Hotel TB 28 ✓ ✓ ✗ ✓ ✗ ✓ ✓

Lockerbie Sure Hotel by BW, Lockerbie 21 ✗ ✗ ✗ ✗ ✗ ✓ ✓

Moffat BW Moffat House Hotel TB 21 ✓ ✗ ✗ ✓ ✗ ✗ ✗

Motherwell BW Moorings Hotel TB 31 ✗ ✗ ✗ ✗ ✗ ✓ ✓

Perth Murrayshall Country House Hotel, BW Premier Collection AA/TB 40 ✓ ✓ ✗ ✓ ✗ ✗ ✗

Perth BW Queens Hotel AA 51 ✗ ✗ ✓ ✓ ✓ ✓ ✓

Scottish Highlands, Crianlarich BW The Crianlarich Hotel 36 ✗ ✗ ✓ ✓ ✗ ✓ ✗

Selkirk Philipburn House Hotel, BW SignatureCollection AA/TB 20 ✓ ✗ ✗ ✓ ✗ ✓ ✓

St. Andrews BW Scores Hotel AA/TB 36 ✗ ✗ ✓ ✗ ✗ ✓ ✗

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Page 20: GUIDE FOR GROUPS - Best Western · st martin’s st mary’s isle of may raasay scalpay canna ... broughty ferry bassenthwaite scottish highlands, crianlarich wakefield st andrews

BEER WITH A HEAD START

bestwestern.co.uk

Old Miner Tommy, Bobby Dazzler and Silver Buckles are just some of the cask ales you’ll fi nd behind the bar of the Stables Restaurant at Beamish Hall Hotel, BW Premier Collection outside Durham. You’d be hard pushed to fi nd fresher beer – they’re brewed less than 20 feet away. When the 18th-century stable block was turned into a bar and restaurant in 2009, head brewer John Taylor suggested to owner David Craggs, that he open a microbrewery – and David agreed, providing John would take the reins. John and his team now produce eight real ales, from IPAs to stouts, all with names relating to the local area.

Page 21: GUIDE FOR GROUPS - Best Western · st martin’s st mary’s isle of may raasay scalpay canna ... broughty ferry bassenthwaite scottish highlands, crianlarich wakefield st andrews

21

Wales1. Walk from Cardiff Bay to the Victorian

seaside town of Penarth, taking in the Millennium Centre, Norwegian Church and wetlands.

2. Follow in the footsteps of legendary Welsh poet Dylan Thomas around Swansea and Laugharne.

3. Go deep underground at Big Pit, a former working coal mine in Blaenavon.

Cardiff Bay

Channel Islands1. All aboard! Take Le Petit Train from

Liberation Square in St Helier along the coast to St Aubin.

2. Fancy a tipple? Tour the beautiful vineyards of La Mare Wine Estate, also known for its apple brandy cream.

3. Unearth Guernsey’s sobering World War II past at the German Occupation Museum.

Beauport Beach, St.Aubin

Guernsey, St. Peter Port BW Hotel de Havelet AA 34 ✓ ✗ ✗ ✗ ✓ ✗ ✗

Guernsey, St. Peter Port BW Moores Central Hotel AA/TB49 ✗ ✗ ✓ ✗ ✗ ✗ ✗

Jersey, St. Helier BW Royal Hotel AA 89 ✗ ✗ ✓ ✗ ✗ ✗ ✗

SilverSilver

SilverSilver

Bridgend BW Heronston Hotel & Spa AA/TB 75 ✓ ✗ ✓ ✓ ✓ ✓ ✓

Llanelli BW Diplomat Hotel and Spa AA 50 ✗ ✗ ✓ ✓ ✓ ✓ ✓

Llangollen Wild Pheasant Hotel & Spa, BW Signature Collection 47 ✓ ✗ ✓ ✓ ✗ ✓ ✓

Pembroke BW Lamphey Court Hotel & Spa AA 39 ✓ ✗ ✗ ✓ ✓ ✓ ✗

Pontypool BW Pontypool Metro Hotel TB 53 ✓ ✗ ✗ ✓ ✗ ✗ ✗

Swansea BW Aberavon Beach Hotel AA 68 ✗ ✓ ✓ ✓ ✓ ✓ ✓

Wrexham Rossett Hall Hotel, BW Signature Collection 51 ✓ ✗ ✗ ✓ ✗ ✓ ✓

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Page 22: GUIDE FOR GROUPS - Best Western · st martin’s st mary’s isle of may raasay scalpay canna ... broughty ferry bassenthwaite scottish highlands, crianlarich wakefield st andrews

GROUP BOOKING CONDITIONS Best Western Groups acts as an agent for bookings made on clients’ behalf.

Best Western Groups accepts no liability for bookings entered into directly with hotels.

A working day is any day which is not a Saturday, Sunday or public holiday in England, Scotland or Wales.

1. Group Contract: 1.1 A group contract will be issued by the hotel which must be signed and returned by the client to the hotel within 14 days to confi rm acceptance of the terms and conditions refl ected in the group contract.

1.2 Once the signed contract has been received by the hotel, the booking is confi rmed.

1.3 Non-credit clients are required to pay a deposit of 50% to the hotel no later than 30 days prior to arrival. This will be based on the full allocation of rooms held at that stage and in receipt of the hotel’s pro-forma invoice.

1.4 During special events diff erent contract terms, including payment terms, may be applied, which will be refl ected in the group contract.

2. Group Cancellation: 2.1 To avoid incurring charges, written notifi cation of cancellation of the entire booking must be received by Best Western no later than 30 days prior to arrival.

2.2 For any cancellations made within 30 days prior to arrival, the following charges will be made:

• 14–29 days prior to arrival, 75% of contracted revenue

• 0–14 days prior to arrival, 100% of contracted revenue

2.3 Cancellation of the entire booking will lead to loss of any deposit paid.

2.4 The hotel has the right to cancel any booking without liability in the event of clients’ failure to make payment by the due date or if hotel is not in receipt of a signed contract from clients. Or if the hotel or Best Western Groups become aware of a deterioration in the clients’ fi nancial situation or of any matter connected with the booking which may cause prejudice to the reputation of the hotel or Best Western.

3. Final numbers: 3.1 To be received by the hotel at least 30 days prior to arrival.

3.2 Special agreement can be made with the hotel to hold an agreed number of additional rooms after this.

3.3 Cancellation terms for additional rooms will be agreed by the hotel.

4. Final named rooming list 4.1 To be received no later than 14 days prior to arrival.

4.2 Any special requirements, such as dietary requirements or rooming requests must be notifi ed as soon as possible and included in the fi nal rooming list.

4.3 Special requests are not guaranteed unless specifi cally confi rmed in writing by the hotel.

5. Credit: 5.1 It is at the discretion of the hotel if credit facilities are to be off ered.

5.2 Credit payment terms will be decided by the hotel.

6. Non-credit cleared clients: 6.1 Balance of payment is due to the hotel based on fi nal invoice no later than 14 days prior to arrival.

6.2 The hotel reserves the right to cancel a reservation if payment is not received by the due date, in which case cancellation charges as set out above will apply.

7. Substantial changes and cancellation by client: 7.1 A “substantial change” means a change of date, a change to duration of stay or a reduction in the number of rooms by 25% or more of the rooms originally booked.

7.2 Any substantial change to, or cancellation of a booking must be notifi ed to the hotel /Best Western Groups verbally and then in writing.

7.3 Notice of cancellation or substantial change will only be eff ective on the working day that it is received in writing by the hotel /Best Western Groups.

7.4 For all cancellations and substantial changes notifi ed within 30 days of arrival, the hotel is entitled to charge the cancellation charges as above.

7.5 The hotel will recalculate the cost of the any changes or cancellations and re-invoice accordingly.

7.6 Substantial changes and cancellations by the client will lead to loss of any deposit paid.

8. Substantial changes & cancellation by hotel: 8.1 Will be notifi ed in writing via Best Western Groups.

8.2 The hotel will off er the client alternative accommodation of equivalent or superior standard within reasonable proximity of the original hotel.

8.3 When a suitable alternative is off ered, no compensation or other claim will be paid in addition.

9. Clients responsibility 9.1 Reference to any Best Western hotel in any published material must always be preceded by the Best Western legend.

9.2 If any group member has any medical condition or disability, which may impact the stay, client must inform Best Western Groups in writing at the time of booking or when known, to ensure suitability of the arrangements.

9.3 If the hotel is unable to safely accommodate the needs of the person concerned, the hotel reserves the right to decline or cancel the reservation.

9.4 Hotels that show the Disabled Facilities symbol in their entry have had their facilities inspected by an approved independent inspector e.g. Tourism for All, or regional tourist boards.

9.5 Hotels that do not have this accreditation may still have facilities for disabled guests.

9.6 Clients are strongly recommended to check with either Best Western Groups or the hotel directly before booking to ensure the chosen hotel can meet all requirements.

10. Free place policy: 10.1 One free place per every 20 full paying passengers (based on fi nal operated numbers) on same meal basis as group, based on single occupancy for driver and/or tour leader use only.

10.2 Limited to a maximum of 2 free places per group.

11. Rates: 11.1 Group rates apply to a minimum of 9 rooms.

11.2 If numbers fall below 9 rooms, unless previously agreed, hotel has right to amend prices accordingly.

11.3 Rates are net and are inclusive of service and VAT at the current rate.

11.4 Breakfast, when included, consists of buff et style

11.5 Dinner, when included, consists of a three course, three choice table d’hote menu, (to include 1 vegetarian option) with tea or coff ee.

12. Porterage: 12.1 Based on 1 bag per person on arrival and departure, included in the price of the arrangement.

13. Children: 13.1 Up to 2 children under 12 years stay free of charge when sharing with 2 full paying adults.

13.2 Breakfast is free of charge for children, All other meals to be paid for as taken directly with the hotel.

14. Force Majeure: 14.1 Except where otherwise expressly stated in these conditions, neither Best Western nor the hotel will have any liability where the performance or prompt performance of our respective contractual obligations is prevented or aff ected by or you otherwise suff er any damage or loss of any description as a result of “force majeure”.

14.2 In these conditions, “force majeure” means any event which Best Western or the hotel could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fi re and all similar events outside Best Western or the hotel’s control.

15. Hotel’s Liability: 15.1 The hotel does not accept responsibility for loss of or damage to any items of value (including but not limited to cash, jewellery and electronic items such as laptops, cameras and phones) unless deposited with the reception desk for safe keeping.

15.2 The hotel is entitled to rely on the limitations of liability for lost or damaged property contained in the Hotel Proprietors’ act 1956, a copy of which will be displayed in reception. Where applicable, the hotel’s maximum liability for lost or damaged property is limited to £50 per item and £100 per guest.

15.3 Unless otherwise advised, the hotel has no plans for refurbishment, but this situation may change.

15.4 Any refurbishments or removal of facilities will be notifi ed by the hotel to Best Western Groups and clients directly prior to arrival

16. Check In/Out: 16.1 Check in to the hotel must be after 2pm on the day of arrival unless otherwise agreed with the hotel.

16.2 Check out before 11am on the day of departure unless otherwise agreed with the hotel.

17. Corkage: 17.1 No wines, spirits, food or beverage may be brought into the Hotel or grounds by you or on your behalf for

consumption on the Hotel premises unless the prior consent of the Hotel has been obtained, for which a charge will be made.

18. Complaints: 18.1 If in the unlikely event of any complaint, group members must inform the hotel, whilst at the hotel. Any verbal notifi cation must be put in writing and given to the hotel as soon as possible.

18.2 If complaints are not resolved during the stay, issues should be sent in writing to the hotel or Best Western within 28 days of check out, giving booking reference and full details of any complaint, illness or injury.

18.3 No liability can be accepted due to failure to notify the complaint or claim entirely in accordance with this clause (this provision does not apply to any personal injury claim arising from the hotel’s negligence).

18.4 If you have any complaint concerning the service Best Western provides, you must inform us in writing within 7 days of the complaint arising. If you fail to do so, Best Western will have no liability.

19. Behaviour: 19.1 Clients accept responsibility for any damage or loss caused by any member of your group. Full payment for any such damage or loss must be paid direct at the time to the hotel.

19.2 The hotel is entitled to exclude or remove any guest who causes damage, danger or distress or otherwise behaves in an inappropriate manner.

20. Meal Stops: 20.1 Meal Stops are defi ned as: non-accommodation bookings. Services supplied relate exclusively to dining only.

20.2 Update on numbers will be required 10 days prior to arrival. Final numbers must be advised 2 clear working days prior to arrival.

20.3 Cancellation deadline, for the whole booking without incurring charges is set at 10 days prior to arrival. A maximum of 3 places can be cancelled without incurring charges up to 2 clear working days prior to arrival.

20.4 Free place policy for Meal Stops is 1 free place per 12 full paying passengers, limited to a maximum of 2 free places per group

21. Coach Friendly Charter at participating hotels: 21.1 No supplement will be charged for single bedded rooms

21.2 The driver and or tour guide will be upgraded on arrival if available.

21.3 ON ARRIVAL:

• Your coach will receive a personal welcome from the hotel on arrival which will include an introduction to the hotel to include items such as dining times and guidance on whom to contact should your guests require assistance during their stay.

• Rooms and keys will be ready and made available for collection on arrival. Complimentary tea & coff ee station will be provided on arrival or during the hotel’s welcome.

21.4 MEALS:

• Standard hotel breakfast.

• Dinner menu and vegetable choice will change daily and will not be named group/tour menu or similar.

• Dinner will be taken in the main restaurant, unless room size dictates this is not possible or requested diff erently at the time of booking.

• The menu will consist of a choice of a minimum 3 starters, 3 main courses (to include 1 vegetarian option) and three desserts using locally sourced produce if possible.

• Tables will be no larger than 8 and will include tables for 2 and 4 people where possible.

• Table service will be available for drinks throughout the meal.

• Jugs of iced tap water, bread roll and butter and tea & coff ee will be provided with dinner free of charge.

• Your driver and or tour guide will receive a free drink with their evening meal and will be given the option to eat separately to the group if preferred.

21.5 ON DEPARTURE:

• Your passengers will receive a personal farewell from the hotel.

21.6 All bookings will be subject to the standard Best Western terms and conditions for group bookings.

Terms & Conditions

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Page 23: GUIDE FOR GROUPS - Best Western · st martin’s st mary’s isle of may raasay scalpay canna ... broughty ferry bassenthwaite scottish highlands, crianlarich wakefield st andrews

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0 25 50 75 100 kilometres

0 25 50 miles

Cartography by Merritt Cartographichttp://www.merrittcartographic.co.uk/

Contains OS data © Crown copyright and database right 2019.

Page 24: GUIDE FOR GROUPS - Best Western · st martin’s st mary’s isle of may raasay scalpay canna ... broughty ferry bassenthwaite scottish highlands, crianlarich wakefield st andrews

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Best Western Walworth Castle Hotel near Darlington looks like a real castle but its imposing turrets and arrow slits are designed for decoration not defence. In 1600, when the extraordinary house was being built for Thomas Jenison, all the best families had castles and so the features were added to give it a fashionably grand appearance. ‘As far as we know, it was never used as a defensive fort,’ says the hotel manager. However, a true castle did stand on the site in the 12th century; it was the home of an ancient Norman family, the Hansards, who arrived in England with William the Conqueror.

Visit:

www.bestwestern.co.uk/groups

Call us on:

0844 387 6680

Calling from overseas:

+44 1904 695450

Email:

[email protected]

Front cover images: Llandwyn Island, Wales | York Minster, YorkLoch Lomand, Scotland | Best Western Walton Park Hotel, Clevedon

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2019

2019

GUIDE FOR GROUPS