Guia de Cursos McDonald's University 2015 IN

COURSES GUIDE

Business Administration

Project Management

Finances

Technology & Innovation

Expansion

Portfolio of Restaurants

Sustainability

Customer Service

Products, Processes & Equipment

Management of Segments

People Management

Citizenship & Corporate CultureSocial Responsibility

Diversity

Sponsor: José Carlos Alcântara

CFO

Sponsor: Sebastián Magnasco

Development VP

Sponsor: Sergio Alonso

COO

Sponsor: Woods Staton

CEO

MISSIONBe the center of organizational culture of Arcos Dorados which provides continuous Education to stakeholders, capable of transforming knowledge into business results.

NEW DEVELOPMENT SCHOOLS

Do you know our McDonald’s University?

Investing in our employees, always striving to have high-performing teams is something that is part of the DNA of Arcos Dorados. It is part of our mission, as one of the biggest and best employers, to invest in teams, offering development, training, and education aligned with the business strategies of the company. However, do you know all the opportunities we offer for this?

We invite you to learn about McDonald’s University, which has as its mission stimulating the development of the company’s employees in all Latin America. Over the years, our University has been internationally recognized for the high level of its courses and training sessions and its academic excellence.

Our programs and educational technology continuously evolve and we expand every year our strategic alliances with renowned universities in all Latin America.

In 2015, we will set up the new Development School. Its objective is to offer the best tools and discussions in order for us to be leaders in every market, dealing with relevant and important themes such as sustainability and management.

In this way, thinking about your career, we invite you to learn about all the training tools that we put at your disposal.

Woods StatonPresident & CEO Arcos Dorados

1

SCHOOL

OPERATIONALEXCELLENCE

SCHOOLLEADERSHIP

SCHOOLBUSINESS DEPELOPMENT

SCHOOLSCHOOL


SCHOOLLEADERSHIP


SCHOOLSCHOOL


SCHOOLLEADERSHIP


SCHOOLSCHOOL


SCHOOLLEADERSHIP


SCHOOL

NEW

MANAGEMENT OF SEGMENTS

PEOPLE MANAGEMENT

In this school, courses address the areas of “Customer Service”, “Products, Processes & Equipment” & “Management of Segments”. Content & tools are presented to prepare the professional to achieve operational excellence in restaurants.

Managers & Segments Consultant,Operations, Marketing & Owner/Operators.

Deliver participants the necessary tools to help maximize sales, make right decisions, manage & control business segments.

- Business Oriented- Strategic Thinking- Customer Oriented

100% ON-SITE- Individual & group dynamics- Exposure with debates- Activities in restaurants

TARGET AUDIENCE OBJECTIVE

COMPETENCIES TO DEVELOP LEARNING METHODS

COURSEPOTENTIALIZINGBUSINESSSEGMENTS

4 days

Spanish & Portuguese

COURSE LENGTH

IDIOMAS

HU COURSES

Focused on the behavioral area, the School of Leaders prepares the leader in the fields of “People Management”, “Citizenship & Corporate Culture”, “Social Responsibility”& “Diversity”, enforcing all values, company mission & vision.

MD, President, Directors & Managers ofall business areas, Owner/Operators &Suppliers.

Improve key leadership skills for our business, developing key leadership concepts focused on behavioral skills. Provide an assessment of values of the manager as a leader of processes/people & a source of reference & influence for his/her followers; Based on the learning of their role as an individual, a coach and a manager of organizational change.

- Self-knowledge- Integrity & Credibility- Commitment & Inspiration- Promote high performance teams

100% ON-SITE- Exposure to debates- Individual & group dynamics- Role play



COURSETRIDIMENSIONALLEADERSHIP

5 days


COURSE LENGTH

LANGUAGES

2

SCHOOL


SCHOOLLEADERSHIP


SCHOOL

SCHOOL


SCHOOLLEADERSHIP


SCHOOL

* This course is an extension of the HU curriculum in the divisional academic training centers.

CITIZENSHIP & CORPORATE CULTURE

Directors, Managers, Consultants of allareas of the business, Owner / Operators & Suppliers.

Directors & Department managers of all areas of the business.

Providing personal and professional development, increasing performance capacity through centralized leadership based on principles talks.

Create a leadership program which allows our leaders to understand & work with a new model of company competencies, as well as understand all variables whichinterfere with the experience of an area leader, a business, a team & their life. Allows the leader to have a comprehensive view of his/her responsibilities & challenges.

- Self-knowledge- Integrity & Credibility- Commitment & Inspiration

- Strategic Thinking- Commitment & inspiration- Effective Communication- Integrity & Credibility

100% ON-SITE- Exposure with debates- Individual & group dynamics

100% ON-SITE- Exposure with debates- Individual & group dynamics- Role play

TARGET AUDIENCE

TARGET AUDIENCE

OBJECTIVE

OBJECTIVE

COMPETENCIES TO DEVELOP


LEARNING METHODS

LEARNING METHODS

COURSE7 HABITS OFHIGHLY EFFECTIVEPEOPLE*

INTEGRATEDLEADERSHIPPROGRAM

2 days

3 days



COURSE LENGTH

COURSE LENGTH

LANGUAGES

LANGUAGES

3

BUSINESS ADMINISTRATION

“Project Management”, “Business administration” & “Finances” are topics addressed in this school which provides professionals fundamentals to manage a business in order to reach results & add value to the brand.

Restaurant Managers and Fast Track. Prepare the manager with the necessary skills to lead people & consequently improve performance within restaurants. Provide tools to create strategic business plans, preparing the manager to properly use resources, understand the impact of their decisions & their communication, to help them achieve their goals.

- Result Oriented- Innovation & change- Customer oriented- Strategic thinking- Effective communication

100% PRESENCIAL- Exposure to debates- Individual & group dynamics- Role play- Video analysis- Case studies



COURSEBUSSIESS LEADERPRACTICES(BLP)

5 days

Spanish, Portuguese & English

COURSE LENGTH

LANGUAGES

Consultants in all business areas (Operations, Marketing, Human Resources, Equipment, Training & Security).

Prepare new consultants to have a broad vision when making strategic decisions & the impact of their role in the company. Strengthen their knowledge in business & profitability; improve skills as a negotiator, leader & communicator.

- Strategic thinking.- Result oriented.- Customer oriented.- Commitment & inspiration.- Effective communication.

80% ONLINE / 20% ON-SITE- Exposure with debates- Individual & group dynamics- Role play- Distance learning (virtual collaboration with a professor, eLearning, chat)



NEW CONSULTANTDEVELOPMENTPROGRAM

COURSE LENGTH

LANGUAGES

4 days on-site and5 months Online

Spanish, Portuguese & English

4

SCHOOL


SCHOOLLEADERSHIP


SCHOOL

Department managers from all areas of the business.

Managers & Consultants from all business areas (Operations, Marketing, Human Resources, Equipment, Training & Security) & Owner/Operators.

Prepare managers to solve complex business challenges by putting in place strategies, conducting finances & influencing their team, converting the team into a high performance one so that they can achieve objectives successfully.

Develop & perfect presentation skills in public, as well as prepare the student to give tools & courses using facilitation techniques.

- Strategic thinking- Result oriented- Promote high performance teams- Commitment & inspiration- Effective communication

- Effective Communication- Commitment & inspiration

80% ONLINE / 20% ON-SITE- Long distance learning (virtual collaboration with a professor, e-learning, case discussions)- Group & individual dynamics- Role play

100% ON-SITE- Exposure with debates- Individual & group dynamics- Role play- Video Analysis

TARGET AUDIENCE

TARGET AUDIENCE

OBJECTIVE

OBJECTIVE



LEARNING METHODS

LEARNING METHODS

NEW MANAGERDEVELOPMENTPROGRAM

EFFECTIVEPRESENTATION &FACILITATIONTECHNIQUESCOURSE*

COURSE LENGTH

COURSE LENGTH

LANGUAGES

LANGUAGES

4 days on-site and5 months Online

3 days

Spanish &Portuguese

Spanish &Portuguese

Directors, Managers & Consultants from allareas of the business & Owner/Operators.

Convey communication tools so that participants may conduct special situations in their zones of trust and properly use key messages to distinct audiences.

- Strategic thinking- Effective communication- Integrity & credibility

100% ON-SITE- Case Studies- Individual & group dynamics- Role play- Video analysis



PRESS RELATIONSCOURSE*

COURSE LENGTH

LANGUAGES

2 days

Spanish &Portuguese

* This course is an extension of the HU curriculum in Divisional Academic Training Centers.

* This course is an extension of the HU curriculum in Divisional Academic Training Centers.

5

Supply Chain employees of Arcos Dorados. Facilitate places for interchange, reflection and analyses which enable the participants to:- Strengthen and deepen their knowledge on Work Philosophy in the Supply Chain Field- Unify work criteria and valued practices for the department- Calibrate strategic thinking and the global vision of the business to the management challenges of the Supply Chain

- Analytic thinking- Strategic thinking- Result-oriented thinking- Client-oriented thinking- Promote high-performance teams/groups

100% ON-SITE- Presentation of the content with the solution of application - Exercises and Analyses



SUPPLY CHAIN FOR LEADERSMODULE II

COURSE LENGTH

LANGUAGES

5 days

Spanish

PROJECT MANAGEMENT

Directors & Managers of all businessareas (project leaders). Owner / Operators.

Understand the specific methodology of Arcos Dorados for project management; start using standard tools to define, deploy & control projects; know the processes used for the lifecycle of projects, and what the responsibilities for each area are.

- Strategic thinking- Result oriented- Innovation & change- Promote high performance teams

100% ON-SITE- Case study- Individual & group dynamics- Exposure to debates- Role play



PROJECTMANAGEMENTCOURSE

3 days

Spanish &Portuguese

Spanish &Portuguese

Spanish &Portuguese

COURSE LENGTH

LANGUAGES

FINANCES

MD, President, Directors, Departmentmanagers of all areas.

Controller.

Provide participants the knowledge of macroeconomics,finances & accounting regarding key concepts of business management, which allows them to improve the understanding of such variables and therefore contribute to the decision making process.

Provide a description of the structure & organization of Arcos Dorados. Understand the role of the controller & basic objectives. Analyze & review financial concepts applied to business management, the reports & tools available. Align & unify the focus of work & discipline.

- Strategic thinking- Result oriented- Integrity & credibility

- Strategic thinking- Result oriented- Integrity & credibility

100% ON-SITE- Exposure to debates.- Individual & group dynamics.- Role play.

100% ON-SITE- Individual & group dynamics.- Role play.

TARGET AUDIENCE

TARGET AUDIENCE

OBJECTIVE

OBJECTIVE



LEARNING METHODS

LEARNING METHODS

COURSEFINANCIAL VISION FOR BUSINESSLEADERS

MANAGEMENT & FINANCIALCONTROL OF THE BUSINESSCOURSE*

4 days

5 days

COURSE LENGTH

COURSE LENGTH

LANGUAGES

LANGUAGES

* Course given every 2 years.

6

McDonald’s University, working to ensure that all training is transformed into business results, developed a system to follow-up on goals (ROI). The mission of this process is to measure the return on investment of the learning received in our courses, analyzing the impact of learning in the practical delivery of responsibilities (objectives) of theparticipant when returning to their area of work.

With a focus on “Expansion”, “Portfolio of restaurants” and “Sustainability”, the strategy of this school involves: identification, elaboration and offering the needed Development solutions so that Arcos Dourados can accomplish its vision.

Gerente y Jefe de bienes raíces y deproyectos. Gerente de otras disciplinas(Operaciones y Finanzas).

President, MDs, Directors and managers of all areas of the business.

Broaden the strategic vision of the business in Development, Operations & Finance teams, broadening the concept “vision planning” for planning, expansion & profitable optimization of the portfolio of restaurants.

Give a deep understanding of the restaurant development stages and its importance for the success of the company. Increase the understanding of the available tools and resources to optimize the impact of the development responsibilities.

- Strategic thinking- Result oriented

- Strategic thinking- Commit and inspire- Integrity and credibility- Foster high-performance teams

100% ON-SITE- Exposure to debates- Individual & group dynamics- Role play- Work in an area in the market

100% ON-SITE- Presentation with debates- Group and individual dynamics- Simulations of situations

TARGET AUDIENCE

TARGET AUDIENCE

OBJECTIVE

OBJETIVO



LEARNING METHODS

LEARNING METHODS

ADVANCEDDEVELOPMENTCOURSE

ADVANCED DEVELOPMENT COURSE FOR BUSINESS LEADERS

COURSE LENGTH

COURSE LENGTH

LANGUAGES

LANGUAGES

3 days

3 days

Spanish &Portuguese

Spanish &Portuguese

7

SCHOOL


SCHOOLLEADERSHIP


SCHOOL

PARTNERSHIPS WITH UNIVERSITIES &BUSINESS SCHOOLS

Post-Graduation

MBA

MBA

MBA

FGV Fundação Getulio Vargas

One of the most highly recognizededucational institutions of Brazil

FIAFundação Instituto de Administração

Três vezes consecutivas ganhadora do melhor MBA do Brasil pela revista “Você S/A”

BusinessManagement

MBA Strategic Sustainable Development

BusinessManagement

StrategicManagementof Business

- Leadership & Innovation- Business Marketing- Technology & Information- Products & Services- Negotiation- General Accounting- People Management- Project Management- Company Strategy- Creation & Viability of Projects- Communication Techniques- Financial Management- Financial Math

- Climate change- Management of stakeholders- Supply chain and waste management- Conscious consumption- Sustainable Risk Management- Sustainable Value Creation- Environmental management and Sustainable Development- Strategies of companies- Quality management services- Relationship Marketing- Business diagnosis Development- Strategic Governance

- Strategic Management of Organization &Competitiveness- The Economic Environment & Business Decision- International Business Management- Managerial Accounting, Cost Management andCorporate Finances- People Management & Organizational Change- Marketing- Operations & Production Management- Project Management- Management Skills in the Decision Making Process

- The Economic Environment & Company Decision- Strategic Management of the Organization &Competitiveness applied to the business- Finances & Company Accounting- People Management- Business Marketing, Digital & Retail- Communication in Markets- Markets & Business Models- Research & Market Analysis- Strategic Management of Operations- Management Skills for Decision making

STUDIES

STUDIES

STUDIES

STUDIES

UNIVERSITIES & BUSINESS SCHOOLS


COURSE

COURSE

COURSE

COURSE

OBJECTIVES - DISCIPLINES




METHODOLOGY

METHODOLOGY

METHODOLOGY

METHODOLOGY

LANGUAGES

LANGUAGES

LANGUAGES

LANGUAGES

LENGTH

LENGTH

LENGTH

LENGTH

80% PRESENCIALat McDonald’s University

20% ONLINE

50% ON-SITEat McDonald’s University

50% ONLINE



Portuguese

Portuguese

Portuguese

Portuguese

18 months

About 22 meses

24 months

24 months

8

McDonald’s University additionally relies on open programs in the area of education, as part of the tools used for the development of our leaders & their participation in the community.

Present themes which help in the development of competencies, the achievement of objectives & business strategies, where the lecturers arespecialists on themes of the Latin America & Arcos Dorados market.

Participate in the development of students from public schools in Brazil and transmit to them information & skills focused on leadership practices, preparing them for the future work market.

Strengthen our image amongst opinion makers & become familiar with the best practices of recognized companies, universities & business schools of Latin America.

Technologists Degrees

Online University Education

UMUniversidade Morón

UnipUniversidade Paulista

Retail Marketing Develop professionals in the field of retail capableof considering the economic reality, legal regime,socio-political factors, cultural issues and preservation of the environment for decision making, improvement of sales, optimize the use of resources and enhance the company’s social responsibility in order to achieve the common economic good and increased utilities, applying ethical and technical knowledge addressed in the various career disciplines.

A unique partnership between McDonald´s University and UNIP University all Arcos Dorados employees and relatives can enroll in a bachelor or associate degree program starting at R$ 221,11 per month.• Associate degree in Marketing 2 years• Associate degree in H 2 years• Associate degree in Management Processes 2 years• Associate degree in Information Technology 2 years• Associate degree in Financial Management 2 years• Associate degree in Logistics 2 years• Business Administration 4 years• Accountancy 4 years

STUDIES

STUDIES



COURSE

COURSES

OBJECTIVES - DISCIPLINES METHODOLOGY

METHODOLOGY

LANGUAGES

LENGTH

LENGTH

100% ONLINE

100% ONLINEWITH EXAMS AT THE HU

Spanish

48 months

2 to 4 years

OPEN PROGRAMS

9

TECHNOLOGY & INNOVATION

UniversityExtension

Courses and tools

Courses & Tools

SENACOver 65 years of experience

in the area of education

Harvard ManageMentorHarvard is one of the most renowned

universities in the world.

Basic ManagementCourse (BMC)

Intermediate Administration Course (IAC)

Business ToolsProgram

Broaden the vision of business management &strengthen the leadership profile of the manager.Providing main information on the following disciplines: Human Resource Fundamentals, Principles of Finance, Basic Marketing, and Management Skills.

Expand the business administration vision and strengthen the leadership profile, offering the essential information of the following disciplines: Human Resources, Finance, Basic Marketing and Management Skills.

Restaurant Managers & Staff

Department Managers and Business Consultants.

Restaurant Managers & Staff

- Customer Focus- Conflict Management- Financial Fundamentals- Retaining Talent

STUDIES

STUDIES

STUDIES




COURSE

COURSE

COURSE


TARGET AUDIENCE

TARGET AUDIENCE

TARGET AUDIENCE



METHODOLOGY

METHODOLOGY

METHODOLOGY

LANGUAGES

LANGUAGES

LANGUAGES

LENGTH

LENGTH

LENGTH

100% ONLINEDistance learning

(virtual collaborationwith the professor,

e-learning, case discussions,and assessments).

100% ONLINEDistance learning (virtual

collaboration with the lecturer, e-learning, case discussions

and evaluations).

100% ONLINE


Portuguese


9 months

6 months

4 months

ONLINE COURSES HU

10

SCHOOL


SCHOOLLEADERSHIP


SCHOOL

Arcos Dorados has a virtual education platform multi-language, in which you will find more than 50 online courses available permanently.

The courses are designed for learners to develop their skills and thus impact the business results.

Each user can access the Campus Online-HU Training and select your Division, Country and Department to know which courses are available for it.

Allemployees

Allemployees

Allemployees

Allemployees

Staff & Restaurants

Staff e Restaurantes

Staff & Restaurants

HOME TRAINING COURSES

TRAINING COURSES IN PROCESSES AND BUSINESS AREAS

COURSES ON ARCOS DORADOS ONLINE TRAINING CAMPUS

Introduction to Educational Technology

SecurityInformation

Rules of Conduct and Anticorruption policies

Introduction tosystems

Feedback Meetingin PGD

Introduction to Oracleand Warehouse

ClosurePGD evaluation

This course is addressed to all of Arcos Dorados users for them to know every Education Technology resource in the company.

This course is addressed to every company collaborator. It provides tools for the identification of the main common data management threats and mistakes.

This course is addressed to every employee in Arcos Dorados in order to provide them with the Business Conduct Standards and Anticorruption and Money-Laundering Prevention Policies.

This presentation is aimed at introducing the systems used in the company to employees.

This course is intended for all employees of the company. Provides tools to give feedback efficiently in the Process of the Performance Management.

This course is addressed to every user that needs to start using the Warehouse and Oracle business application.

This course is designed for all employees of Staff of Arcos Dorados. Presents the activities performed in the closing stage of the performance evaluation, who participates and why is it important.

COURSES IN CAMPUS TRAINING ONLINE MCDONALD’S UNIVERSITY

TARGET AUDIENCE

TARGET AUDIENCE

Staff of Supply Chain

Staff & Restaurants

ConsultantsBusiness

Supply Chain

LSM

New ConsultantsBusiness

This course is addressed to Arcos Dorados Supply Chain tasks collaborators.

This course will provide tools for the understanding of LSM, LSP pyramid, and steps for the making of an LSM plan.

This course is addressed to New Consultants, for them to develop their leadership competencies, business acumen and consulting skills.

11

Staff

Staff

Real Estate Program

Construction Program

This program aims to give an approximation of the concepts, processes and tools of Real Estate in Arcos Dorados.

This program aims to provide an initial approach to the concepts of construction: role of project manager and stages of restaurant development.

Staff & Restaurants

Staff & Restaurants

Staff

Staff & Restaurants

Staff & Restaurants

Staff & Restaurants

Staff

Staff & Restaurants

Staff & Restaurants

Staff

Staff & Restaurants

Staff & Restaurants

Staff & Restaurants

Staff

Staff & Restaurants

Staff & Restaurants

TRAINING COURSES IN APPLICATIONS AND SYSTEMS

Microstrategy

Discoverer

General Accounting

TCM

FOOD

Production

IDM

VEMI

SMS

Purchase Orders

Matrix

Times

P&L Web

I-Expenses

Orders

SHRMS

This course is addressed to every company user in charge of executing reports with MicroStrategy tool.

This course is aimed at providing training to users who need to start queries and create reports based on Oracle Financials in Discoverer.

This course is addressed to GL module (General Accounting) users who need information for the manual entrance of records, its correction, removal or annulment.

This presentation is addressed to every SLAD restaurant manager; it will teach them how to interpret the information that TCM transmits to restaurants.

This course is addressed to users of the Food tool.

This course provides the tools required for the use of the production module of SLAD restaurants.

This course is addressed to every company user with the IDM tool enabled and who need to learn how to manage access to the different corporate applications.

This course includes the sales and product mix data tools from the restaurants back office. VEMI module usage strengthens the management control mechanisms and favors the agility in the decision making process based on solid data.

This course is addressed to restaurant managers starting to manage shifts.

This course is addressed to users that register and approve purchase orders in Oracle Financials in order to hire services or buy products.

This course is addressed to restaurant managers beginning to make purchase orders and forecast.

This course is designed for restaurant managers. It provides the skills to effectively operate the schedules system.

This course is designed for users making queries in the P&L Web application.

This course is addressed to users that input expenses for reimbursement, render advance payments made and corporate credit card expenses.

This course is addressed to every restaurant manager in charge of procurement; it provides tools for the proper administration of the orders system.

This course is addressed to SHRMS tool users.

TARGET AUDIENCE

Sign up for Campus to meet allcourses available. There are more than 50!

12

Crew, Assistant Managers.

Shift Managers.

Crew, Assistant Managers.

Area Manager.

Develop necessary skills so that restaurant managers may successfully manage all their responsibilities in the restaurant, focused on team building.

Develop basic skills for getting along with people, promote a respectful work environment, provide Q,S,C & V, achieve total customer satisfaction, provide coaching & value people.

Expose business management concepts, using the concepts of “7 Habits” along with the 12 systems tools.

Deliver necessary tools for preventive & correctivemaintenance of restaurant equipment, seeking to have quality products, carry out all food safety processes & have operating equipment at 100%.

- Result oriented- Promote high performance teams- Effective communication- Strategic focus

- Customer oriented- Results oriented- Effective communication

- Self-knowledge- Result oriented- Promote high-performance teams- Effective communication

- Customer oriented- Results oriented

- Exposure to debates.- Individual & group dynamics.- Role play.- Video Analysis.

- Exposure to debates- Individual & group dynamics- Activities in restaurants

- Exposure to debates- Individual & group dynamics- Role play- Activities in restaurants

- Individual & group dynamics.- Work in the restaurant.

TARGET AUDIENCE

TARGET AUDIENCE

TARGET AUDIENCE

TARGET AUDIENCE

OBJECTIVE

OBJECTIVE

OBJECTIVE

OBJECTIVE





LEARNING METHODS

LEARNING METHODS

LEARNING METHODS

LEARNING METHODS

COURSERESTAURANTLEADERSHIPPRACTICES(RLP)

SHIFT MANAGERCOURSE(CGP)

COURSEEFFECTIVEMANAGEMENTPRACTICES(EMP)

EQUIPMENTCOURSE (CAE)

5 days

5 days

5 days

3 days

Countries –Regional Academic

Training Centers


Training Centers


Training Centers


Training Centers

COURSE LENGTH

COURSE LENGTH

COURSE LENGTH

COURSE LENGTH

PLACE

PLACE

PLACE

PLACE

DIVISIONAL & REGIONAL COURSES, CORE CURRICULUM

13

COURSESGUIDE

Alameda Amazonas, 113 - Alphaville São Paulo - 06454-070www.mcdonaldsuniversity.com

Learning today, leading tomorrow.

100%

Guia de Cursos McDonald's University 2015 IN

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