Guest Services in hotels
-
Upload
pernelle-escolar -
Category
Mobile
-
view
32 -
download
0
Transcript of Guest Services in hotels
![Page 1: Guest Services in hotels](https://reader035.fdocuments.in/reader035/viewer/2022062821/5899c8561a28ab45548b6811/html5/thumbnails/1.jpg)
GUEST
SERVICES
![Page 2: Guest Services in hotels](https://reader035.fdocuments.in/reader035/viewer/2022062821/5899c8561a28ab45548b6811/html5/thumbnails/2.jpg)
What is a smartphone ?A smartphone is a phone that is used mostly like a computer. We can use the internet, take photos or videos and listen to music. Nowadays, smartphones are helpful to book travels, trains, or even to pay for shopping at the supermarket.
![Page 3: Guest Services in hotels](https://reader035.fdocuments.in/reader035/viewer/2022062821/5899c8561a28ab45548b6811/html5/thumbnails/3.jpg)
What is a Mobile Guest Service ?The Mobile Guest Service is a tool for hotels to be more qualitative for guests. Guests are using an app to order a drink, or to book a service from the concierge. It is easier for them and they don’t have to move to the reception. The mobile app is an intermediary between the hotel and the client.
![Page 4: Guest Services in hotels](https://reader035.fdocuments.in/reader035/viewer/2022062821/5899c8561a28ab45548b6811/html5/thumbnails/4.jpg)
« ANYTHING. ANYTIME. FROM ANYWHERE » Since May 2015.
▪Chat to request : ▪Wake-up calls▪Amenities▪Housekeeping
▪ Mobile Key
« TRAVEL SHOULD TAKE YOU PLACES » Since the beginning of 2015▪HHONNORS App :▪Check-in▪Chose room▪Digital Key▪Unlock▪Unpack
MOBILE SERVICE : MARRIOTT / HILTON
![Page 7: Guest Services in hotels](https://reader035.fdocuments.in/reader035/viewer/2022062821/5899c8561a28ab45548b6811/html5/thumbnails/7.jpg)