Goal 1: Protect our communitiesGoal 1: Protect our communitiesOutcome: Safer communities and reduced victimizationKey Performance Indicator: Recidivism

Goal 2: Model Correctional LeadershipGoal 2: Model Correctional LeadershipOutcome: The National leader in CorrectionsKey Performance Indicator: Recognition and Reputation

Goal 3: Employ best practices in correctional custody care andGoal 3: Employ best practices in correctional custody, care, and rehabilitationOutcome: Superior prisons and youth facilitiesKey Performance Indicators: National Correctional Standards

Goal 4: Achieve excellence in infrastructure and administrationOutcome: efficient and effective organizationKey Performance Indicator: Utilization of resources

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D ib th t h l th EIS ill t k t t th◦ Describes the technology path EIS will take to support the Department over the next five years

◦ Describes short term and long term IT priorities goals and◦ Describes short term and long term IT priorities, goals and objectives

◦ Realigns EIS - a roadmap that will provide for the transitionRealigns EIS a roadmap that will provide for the transition of IT operations to effectively support new and emerging IT technologies

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MISSIONdProvide customer access to enterprise IT

services and information essential to support the Agency’s Missionsupport the Agency s Mission

VISIONEIS is recognized as a strategic business partner and valued for its proactive leadership responsi e technical e pertiseleadership, responsive technical expertise and quality services to the Agency

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Six Strategic Goals provide strong IT support to CDCR in fulfilling its mission:

Goal 1 - Manage IT as an enterprise asset to improve the delivery of service to customers

Goal 2 - Ensure availability of IT infrastructure and systems

Goal 3 - Secure and protect the Department’s IT assets

Goal 4 - Develop a sustainable customer-focused IT support model

Goal 5 - Reduce IT carbon footprint and improve energyGoal 5 Reduce IT carbon footprint and improve energy efficiencies

Goal 6 - Develop a robust IT workforce to meet existing and future information technologiesg

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Technology decisions are based on CDCR’s strategic goals and driven by the need to work with the business to achieve them. y

The IT Strategic Plan specifically supports:

Goal 4: Achieve excellence in infrastructure and administrationGoal 4: Achieve excellence in infrastructure and administration

◦ Goal 4.5 - By June, 2013, 90 percent of Department employees will have access to the IT collaborative tools they need to do their jobs.

◦ Goal 4.6 - By June, 2013, 90 percent of IT resources are managed as an enterprise asset.

The IT Strategic Plan also outlines specific tasks which facilitateThe IT Strategic Plan also outlines specific tasks which facilitate alignment of IT with the business.

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The IT Strategic Plan serves as an enterprise roadmap for the next five (5) years and will be periodically updated as State IT strategies and CDCR b i d d i i i diCDCR business needs and priorities dictate.

The plan contains efforts to:

◦ Consolidate standardize and optimizeConsolidate, standardize, and optimize◦ Promote joint problem-solving◦ Promote green IT (reduce paper and power consumption)◦ Reduce/avoid waste ◦ Increase accuracy and availability of information◦ Increase efficiencies◦ Improve safety◦ Improve asset management and security◦ Prioritize business needs◦ Advance IT workforce planning

ll l ll l f fFull implementation will result in transformation of IT to assist the Department in providing “A safer California through correctional excellence”.

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Objectives

◦ Implement a collaborative environment to effectuate the efficient use of IT resources, people, processes, technology, and funds

◦ Provide technology that manages access to CDCR services andProvide technology that manages access to CDCR services and information

◦ Establish Governance for IT◦ Implement an enterprise architecture framework which creates

a CDCR technology vision that aligns technology to businessa CDCR technology vision that aligns technology to business and promotes efficiencies and cost savings

Includes: collaborative tools, enterprise portal, accessibility governing body portfolio managementaccessibility, governing body, portfolio management, standard service management, data warehouse strategy

Target Completion: June, 2014g p

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Objectives

◦ Implement a robust infrastructure that is reliable, available, secure, and scalableImplement a disaster recovery plan◦ Implement a disaster recovery plan

◦ Establish and communicate an enterprise approach to maintain the Agency’s IT asset investment

Includes: service level availability, intrusion monitoring, quality of service, data loss prevention, centrally managed backup and restore services, enterprisemanaged backup and restore services, enterprise funding strategies, standardization, asset management

Target Completion: March, 2014g p ,

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Objectives

◦ Implement information security best practices to protect the Agency’s IT assets

◦ Authorize and manage access to CDCR systems andAuthorize and manage access to CDCR systems and information through CDCR’s enterprise identity services

◦ Provide IT and Emergency Response Management to the Agency

Includes: encryption, policy development, standardization, distribution and replication of data, data classification and exchange, identity management, g , y g ,IT Incident Management and emergency response

Target Completion: August, 2013

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Objectives

◦ Establish a Total Cost of Ownership (TCO) framework for IT operations

◦ Implement Service Level Management (SLM) to support◦ Implement Service Level Management (SLM) to support the Department’s mission critical systems

Includes: IT staff and contractor reporting relationships,Includes: IT staff and contractor reporting relationships, implementation of enterprise desktop IT support model, IT service management process, and service level agreements for mission critical applications, e-mail, and

d dend-user computing devices

Target Completion: March, 2015

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Objectives

◦ Implement virtualization technologies◦ Reduce power consumption of computing◦ Reduce power consumption of computing

technologies

Includes: virtualization of servers and desktops, cloud computing, consolidation to a Tier III data center, energy Gold standard, gy

Target Completion: March, 2012

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Objectives

◦ Develop, implement, and maintain a IT Recruitmentand Retention Plan

◦ Develop, implement, and maintain a IT Workforce Development PlanDevelopment Plan

◦ Develop, implement, and maintain a IT Succession Plan◦ Align IT services with the California Technology Agency

(CTA)

Includes: analysis of present and future IT staffing needs, IT Service model aligned with State and CDCR strategic direction, IT organizational transitional managementd ect o , o ga at o a t a s t o a a age e t

Target Completion: June, 2014

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