GT KY DGS 15 Presentation - Mobility - Better Ways to Service Citizens and Staff - Ballard
description
Transcript of GT KY DGS 15 Presentation - Mobility - Better Ways to Service Citizens and Staff - Ballard
-
MobilityBetter Ways to Serve Citizens and Staff
Jason Ballard
-
What is Mobility???
-
Rapid Transformation
-
From thisTo this
-
Smartphones/Tablets
-
Benefits
Bridges Gap Between Government/Public Access Information Anywhere/Anytime (in Real-Time) Agile/Productive Workforce Increase in Communications/Timely Customer Responses Supports Telework/Flexible Work Schedules Work/Life Balance Enhances Disaster Recovery/Continuity of Government Reduces Costs
Integrated Devices/Less IT Inventory Telework Brick/Mortar, Energy, Traffic, Pollution
Improved User Experience Easier, Pays Bills Online
-
Challenges
BYOD Policy Official government business separate from personal
Transparency Subject to open records requests, open data, FOIA
Security Lack of app screening/scanning Increase on mobile data management Need better encryption & network access controls
Bandwidth/Frequency Spectrum Consumption FirstNet
Making Legacy Systems Mobile (911, CRM, etc) Big Data (Storage, Retention, etc) Rapid Evolution of Change
Keeping Employees Current (Training)
Must Leverage Industry & Public, Private Partnerships to be Successful
-
Questions