GSX Monitor and Analyzer for Microsoft Lync 2013 - Presented by Atidan

GSX Monitor & Analyzer for Microsoft Lync 2013

When End User Performance... ... Matters!

GSX Solutions© 2014

About GSX Solutions

GSX Solutions© 2014 2

600 customers

40 partners

Founded 1996, Headquartered in Switzerland Offices in USA, UK, France, Switzerland, China 6 million mailboxes/devices monitored worldwide

Customers References


Unified Support for Collaboration Platforms


IBM Collaboration Suite Microsoft Exchange Microsoft SharePoint Lync BlackBerry Enterprise Server

Full integration with enterprise management tools

Automatic reports and SLA tracking

Collects services availability and server statistics

End-to-end tests

Agentless

Alert by profile if thresholds are exceeded

Monitoring Microsoft Lync 2013


Microsoft Lync 2013 is becoming increasingly more critical in every company

What was just a tool for instant messaging has evolved into a tool to: Provide online conferences with people outside of the company Integrate easy sharing of PowerPoint presentation during web conference Allow video conference Reduce cost of communication through VOIP feature & connection to the PSTN Allow mobile phone to participate to video conference, VOIP call and VOIP to PSTN call Etc…

What was just a “nice to have” tool is now a critical application that requires:

Availability Exceptional performance for your users across multiple locations End -User Satisfaction and utilization to justify the cost Cost control on data and bandwidth

GSX Ensures End-User Satisfaction!


End User Simulations

GSX Constantly Performs Synthetic Transactions At the system level At the server level At the service level

Detect any performance issues from the location you select

Ensure that End-Users are satisfied with the performance of the application

Get real, independent metrics that prove the availability of the critical Lync features and identify potential bottlenecks

Justify costs of new Lync servers with automatic forecasting reports

Be aware of potential problems before any user complaints!

Ensuring Lync Web Conference


GSX, as a user: Authenticate & retrieve a certificate for the organizer user Create the Web Application – Web conference Login the participant user Activate: - The Audio Video - The Instant Messaging - The data collaboration Finally suppress the conference

Step by step process that really uses the Web Application feature as a user!

GSX constantly checks that your users are able to use the Web conferencing by really creating the conference, activating its features and calculating the latency of this operation

Be alerted as soon as the service is degraded Get real-time trend and statistics on Web conferencing availability & performance. Don’t wait for your user to complain about Web conferencing!

Fix the problems before they impact (dramatically) your users!

Monitor the Instant Messaging by using it for real!


Instant Message between 2 users

Instant Message conference

Mobile Instant Message

GSX registers the 2 users & creates an invitation for peer to peer IM Sends a message & verifies it is received Unregisters the users

GSX registers the users & creates the Lync conference Sends a message to the group & verifies it is received Unregisters the users & delete the conference

GSX logs the users in & starts the peer to peer mobile activity Sends message & verifies it’s received

GSX not only tests the basic IM features! GSX Monitor & Analyzer experiences IM with all the ways Microsoft Lync 2013 gives to its users:

Peer to Peer Instant message conference to multiple attendees Mobile IM through any type of phones

Be alerted on availability and latency of Instant Messaging on your Lync 2013 Servers

Collect Service Level Statistics for SLA management

Detect issues before they impact your users!

Test your VOIP!


Test Lync ability to commute with the PSTN

As a user, GSX: - Registers 2 users on the Lync

Server - Sends a PSTN invite to one of them - Establishes a real call to the target

PSTN phone number - Finally unregisters the users

Test Peer to Peer call through PSTN

As a user, GSX: - Registers 2 users on the Lync

Server - Subscribes to the service - Invites the 2 users on the PSTN OC - Creates the peer to peer

conversation - A real DTMF call is setup!

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Test Peer to Peer full Lync call As a user, GSX: - Registers & authenticate 2 users - Creates invitation for peer to peer

Audio Video call - Verifies that the Audio Video call

was received - Issues a real Audio Video Message - Unregisters the users

Test of the Commutation ability of the Lync server: GSX tests if a user can use Lync in order to call an external number through the PSTN

GSX tests if 2 users are able to make a call with Lync through the PSTN.

Test if two people can use Lync network to make a call

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Ensure availability of your Lync 2013 Front End Servers


Discover address book server URL from reading Lync topology

Download the address book service file (ABS)

Discover the LIS URI as a Perform a certificate authentication

Query the LIS

Authentication of a user against Active Directory

Download a CS certificate for that user

Register the user against the Lync Registrar

Register and authenticate 2 users Subscription & Publishing Presence Verification of status

Address Book

Client Authenticat

ion

Presence LIS

Configuration

Test every critical services provided by the front end Server! Check latency and be alerted before any user impact! Get detailed alert on each step of every tests!

Troubleshoot quality of service issue


GSX Monitor & Analyzer retrieves the performance counters you need to troubleshoot the quality of service that you deliver to your users! Stop being blinded, follow the statistics!

% of space used by storage DB, average time to create a conference call, time out AD, queue latency, Sproc latency, MCU health states and latency, flow-controlled connections, incoming message time, data loss events, throttle SIP connections, etc. and much more!

System Statistics

Windows Services

Performance Counters

One Reporting tool for all your Lync end user tests & performance statistics


Compare instantly the performance of your scenarios across your front end Server Detect in few seconds bottlenecks in your environment Access through profiles for instant Self-Service Reports Automatic PDF reports for management, service line & customers Trend and forecast System, Usage & Infrastructure Statistics

Manage your SLA automatically

Create your Service Quality reports in a second

Forecast your availability and performance in one click!

Get complete reports on performance counters to troubleshoot any situation

Stop being blinded, follow the reports!

GSX For Microsoft Lync 2013 Benefits!


Simulate End User experience

Multi-platforms and completely Agentless

System, Front End, IM, VOIP & Web App

Speed up your troubleshoot

Manage Lync, Exchange & SharePoint from the same Agentless Real-Time monitoring dashboard!

Test all the critical features of Lync as a user!

Easy to install, no hidden cost to maintain

Collect the performance counters that help you troubleshoot quality of service

Ensure end user satisfaction and drive user adoption by constantly simulating users, alerting on performance & latency issues

Monitor & Report at the Server and the Service levels Get alerted before any user Impacts on potential lack of

availability & performance!

GSX Monitor Integration with SCOM


GSX Monitor Management Pack for SCOM Instantly integrates GSX Monitor's capabilities straight into your SCOM Administration tab

Facilitates and unifies your reporting by forwarding GSX Monitor information to your global monitoring console

Provide end-user scenarios, server, usage alerts directly in the SCOM console Easy reports on any critical KPIs and SLAs

Captures SNMP traps and displays them into SCOM monitoring window under:

Critical Alerts Warning Alerts Information Alerts

Communicates automatically with your centralized Incident Management Platform and Team

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Free Trial Available

30 days

Full features

Unlimited users


GSX Monitor & Analyzer–Trial

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GSX Monitor and Analyzer for Microsoft Lync 2013 - Presented by Atidan

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