GSGCNWI Service Unit Cookie Manager Training...Jan 07, 2020 · Service Unit Cookie Manager...
Transcript of GSGCNWI Service Unit Cookie Manager Training...Jan 07, 2020 · Service Unit Cookie Manager...
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GSGCNWI
Service Unit Cookie Manager Training
1
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The Team and Guest
2Service Unit Cookie Manager Training
Product Program
o Carl Canale
o Susan Rakis
o Angela Foster
o Conchetta Jones
o Sheri Lambert
o Shari Millard
o New! – Valeria de Leon
Regional Volunteers
o Ally Eckert
o Beverly Vild
o Brenda Charron
o Debbie Malinowski
o Karen Bellot
o Marcia Hundt
o Narda Seaberry
o Rosa Garcia
o Selena Randecker
o Tenise Brandon
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The Team and Guest
3Service Unit Cookie Manager Training
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Today’s Agenda
4
Review of the 2019 Cookie Program
Results
What’s in store for the 2020 Cookie
Program Training
Your role as a Service Unit Cookie
Manager (SUCM)
All the details so you feel confident:
• Getting ready for the cookie
program
• During the cookie program
• Wrapping up the program
Service Unit Cookie Manager Training
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2019 Program Review
5
• 4,458,071 in Cookie Sales
• 121 PGA packages
• 36,743 girl sellers
• 46 Service Units who met/exceeded their cookie goal
• Our council ranks #4 in cookie sales (LBB council)
• Our council ranks #1 in Digital Cookie sales
S
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What’s Up Next?
6Service Unit Cookie Manager Training
The 2020
Cookie
Program
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CONFIDENTIAL & PROPRIETARY
2019-2020 Campaign Theme
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CONFIDENTIAL & PROPRIETARY
Get ready to celebrate
all the ways girls grow,
learn and make an impact
through the Girl Scout
Cookie Program®.
Remember to keep the new
Lemon-Ups cookie confidential
until January 7, 2020.
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CONFIDENTIAL & PROPRIETARY
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CONFIDENTIAL & PROPRIETARY
Girl Scout Cookies®
Loved by millions.
Baked with one
purpose.
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• Inspired by girl entrepreneurs in the Girl Scout Cookie
Program®, these zesty lemon cookies are positively fun!
• Just like a G.I.R.L. (Go-getter, Innovator, Risk-taker, Leader)™,
each cookie has something bright and motivating to say
Crispy lemon cookies baked with lemon glaze and inspiring messages to
lift your spirits.
Approximately 12 cookies per 6.2 oz.pkg.
• Made with Natural Flavors and Colors
• NO High Fructose Corn Syrup
• NO Partially Hydrogenated Oils (PHOs)
• Zero Grams Trans Fat per Serving
• RSPO Certified (Mass Balance) Palm Oil Remember to keep the new
Lemon-Ups cookie confidential
until January 7, 2020.
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Bright, inspiring and truly unique–just like Girl Scouts!
Perfect for Sharing!
Each cookie brings joy to others, much like the
impact Girl Scouts have in their communities!
12 cookies included in each tray
8 embossed cookie messages
Remember to keep the new Lemon-Ups cookie confidential until January 7, 2020.
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CONFIDENTIAL & PROPRIETARY
2019-2020 Girl Scout Cookie™ LineupRemember to keep the new
Lemon-Ups cookie confidential
until January 7, 2020.
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CONFIDENTIAL & PROPRIETARY
New GSUSA Package Announcement!
2020 Girl Scout Cookie™ Season Kick-off
Remember to keep
the new Lemon-Ups
cookie confidential
until January 7, 2020.
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CONFIDENTIAL & PROPRIETARY
Building fans by spreading the cookie love
Fans adore our online
video recipes featuring
fun cookie creations.
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CONFIDENTIAL & PROPRIETARY
Volunteer Support
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CONFIDENTIAL & PROPRIETARY
• Rally activities
The resources volunteer want most
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Technology
Anytime, anywhere!
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Everybody loves eBudde™ Troop App Plus
• Order cookies and rewards
• Spread inventory with Cookie Exchange
• Sign up for booths
• Video help on YouTube
Busy volunteers go mobile
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Busy volunteers go mobile
• Full access for Service Unit User
• Updated Dashboard for Troop
• Settings Access
• Push Notifications
• Display booth door information
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Troop Cookie Portal
The Cookie Portal
is much smarter
this season. It
allows volunteers
to only see what
they need at their
level.
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Troop Dynamic Dashboard
Council will set
up the troop
dashboard and
Little Brownie
is working on
additional
widgets for the
program.
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Troop Dynamic Dashboard—Cupboard Widget
Volunteer location
Cupboard locations
When volunteer hovers over cupboard
location, cupboard address & hours will
show in a text box.
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Easier for volunteers to release booth sites they are not using
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Cookie Exchange made Easier
Hover over email address to discover zip code for that particular troop.
Zip Code: 45065
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Digital Girl delivered
orders will flow into
the eBudde troop
initial order tab
automatically for
2020 – during IO
(Initial Order) phase
only.
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Booth Sale Recorder—Record Booth Sale
Recording booths is simpler than ever. You can do it from 2 locations in eBudde. Either way will get you to the same location.
From the Girl Order tab
From the troop booth site tab, Record Sales
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Then select the girls that participated in the booth Sale with the check mark next to their name. Uncheck if the girl did not participate.
Click Distribute, cookie packages and money will be distributed to the girls. You can edit if needed. After all changes are made, click Submit Sale.
Booth Sale Recorder—Record Booth Sale
Enter the total number of packages that were sold at the booth sale. Remember to separate Core cookies from specialty cookies.
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The booth sale and the money for the cookies, are both posted on the girl order tab.
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CONFIDENTIAL & PROPRIETARY
Girl Rewards
& Resources
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CONFIDENTIAL & PROPRIETARY
Rewards and resources that inspire and motivate
She’ll say ‘wow!’
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CONFIDENTIAL & PROPRIETARY
Thank You!
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The 5 Skills
38Service Unit Cookie Manager Training
•
••
•
•
•
•
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All the details you need to know!
39
Get Ready To Wow
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The Service Unit Cookie Manager Role
40
The Informer
Be the point person for all things cookie
The Liaison
Train your troops and distribute materials
Encourage the leaders in your Service Unit
The Manager
Monitor Cookies
Inventory
Rewards
Refer to your
Cookie Guide
For More Details
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Key dates and materials
Initial Order Phase
Delivery
ACH
Setting Goals
41
Getting Ready
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Schedule at-a-glance
42Service Unit Cookie Manager Training – Getting Ready
Cookie Program Begins January 1
Cookie Booth Sign Up January 12, 19 and 26
Troop Initial Order Due January 22 ( at noon)
Service Unit Initial Order Due January 23
Cookie Delivery February 7-9 and February 12-16
1st ACH Sweep February 28
Goal Getter Program Starts/Cookie Cupboards Open February 10
Cookie Program Ends March 23
2nd ACH Sweep March 27
Cookie Rewards May/June
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Supporting the Cookie Program
43Service Unit Cookie Manager Training – Getting Ready
Broadcast on website will begin at 2 pmOR
In-person Watch PartyVernon Hills Gathering Place at 10-12
Friendship Center Place at 2-4
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Supporting the Cookie Program
44Service Unit Cookie Manager Training – Getting Ready
If you are a Service Unit hosting your
own watch party… please email Product
Program a list of your participants by girl
and adult.
We will then mail you a box of supplies
for the girls listed that will include all the
supplies needed for the craft project held
within the rally along with a snack per
person. Rally patches included!
We ask that the SU supply beverages or
ask their guests to bring their own
beverage along with them.
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Supporting the Cookie Program
45Service Unit Cookie Manager Training
Saturday, November 16
Friendship Center Place at 9 am – 3:15 pm
Fee: $10
New through 2nd year Troop Leaders and
Troop Cookie Managers!
GETTING READY
Saturday, November 23 & Saturday, December 7
Friendship Center | Vernon Hills Gathering Place
8:30 am to 1:00 pm
Fee: $10
1st year and 2nd year Daisies and Brownies
Purchase your Cookie Family Entrepreneur Pin!
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Troop Training
• Benefits of participating in the cookie program
• Setting troop goals
• Safety
• Important Dates
• The Cookies!
• Cookie Booths
• Banking/ACH/Collections
• Rewards/Proceeds
• Parent/Guardian Support
46Service Unit Cookie Program
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Delivery Methods
Delivery Methods
• Service Unit Delivery Station
• Drive Thru
Online Delivery Station Request Form – Due November 1
Questions? Contact: [email protected]
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When does the cookie delivery take place?
Cookie Delivery
February 7-9
and
February 12-16
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Automated Clearing House (ACH)
• Safe, secure system through which funds are electronically
transferred.
• ACH Forms Due – December 1
• ACH Sweep One – February 28 (50% of initial order)
• ACH Sweep Two – March 27(Balance Due + Includes Cupboard
Cookies & Extras)
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Sweep AmountsACH
ACH Sweep One Example:Total Troop Sales =$500 (100 pkgs x $5/pkg
Troop Proceeds* = -$90
DOC Payments dated before 1/25/2020 = $-20**
Council Proceeds (total amount owed) = $390
ACH Sweep One = $195 (50% of “Council Proceeds”)
*This an example of a troop taking rewards.
**includes DOC orders processed before initial order placement
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How to Handle Money: ACH AdjustmentACH
• Troop cannot meet its financial obligation on the
scheduled sweep date.
• ACH Adjustment Form Due
o Sweep 1 - February 25
o Sweep 2 - March 26
• Forms received after the due date will not be accepted.
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How to Handle Money: Individual CollectionACH
• Submit an IC form, if unsuccessful collecting from
parent.
• Do not pay a girl’s debt from troop proceeds.
• Additional cookies should not be given to a girl that
has an outstanding balance for her initial order.
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How to Handle Money: Returned ChecksACH
• Troops will be reimbursed for customer NSF check
charges only.
• Bank charges to the troop due to lack of funds in the
troop account will not be refunded.
• Returned Check Fee Reimbursement Form due within
7 days of receipt.
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Money Management
54Think Outside the Box
• A receipt MUST be written for ALL transactions (i.e.
Money and Product transactions)
• Unpaid balances WILL result in legal action
$31,000 Sent to
collections
• 8 Troops
• 15 IC Parents
• 3 Police Reports
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How to Handle Money: eBudde AccessACH
• Troop and all of their authorized eBudde users will be locked out (or remain locked out) of eBudde after first sweep if:
1. They have not submitted their banking information.
2. They have a return NSF in the first sweep.
3. Their sweep is returned because of invalid account information.
Troops and all of their authorized eBudde users will be reinstated in eBudde if they make a payment or a follow up sweep 2 weeks later is successful.
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How to Handle Money: Collection IssuesACH
• Do not pay a girl’s debt from troop proceeds.
• Submit an Individual Collection (IC) Form for girl
delinquencies.
• Consequences for troops with bad debt.
o Council makes 3 attempts to contact TCM
o TCM sent to collections and released from position
o GSGCNWI reserves the right to prosecute
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Goals
Breakdown the goal
Example:
Service Unit Goal - 12,000 cases
/ # of Troops in SU – 12 troops
= 1000 cases per troop
Provide ways to achieve the goal
Provide progress updates to the
Service Unit A goal without a plan is
just a wish.
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Goal Setting
•
o
•
•
o
•
o
o
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Proceeds
59Service Unit Cookie Manager Training
•
•
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Service Unit Bonus
60Service Unit Cookie Manager Training
100% of Cookie
Goal
7¢
Per cookie
case sold=
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Service Unit Bonus
61Service Unit Cookie Manager Training
100% of Fall
Goal
+
100% of Cookie
Goal
12¢
Per cookie
case sold=
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Service Unit Bonus
62Service Unit Cookie Manager Training
100% of Fall
Goal
+
105% of Cookie
Goal
25¢
Per cookie
case sold=
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What a year!
63
46 Service Units
$21,467Met/Exceeded Cookie Goal
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Sales opportunities
Donation programs
Cupboards
64
During the Cookie Program
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✓ Digital Cookie
✓ Door to Door
✓ By Phone
✓ Social Media
✓ Cookie Booth
✓ Gift of Caring
✓ Parent Workplace
✓ Goal Getter Program
Ways to Participate
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Digital Cookie/eBudde Welcome Emails
• All troop users will receive a “Welcome” emails from
Digital Cookie and eBudde (December 14)
• Parents and Families will receive a “Welcome” email from
Digital Cookie (December 16)
66Service Unit Cookie Manager Training
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eBudde
67
The online management system to
help Service Units and Troops manage
the cookie program.
New! - Volunteer Responsibility Form
Certification
Service Unit Cookie Manager Training
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Online Rewards
Cookie Techie Patch
Send 30+ emails
using the Digital
Cookie Platform
Sleepover
Butterfly
Toothbrush Case
40+ packages
online
Spa Headband
120+ packages
online
Magic
Washcloth
80+ packages
online
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Having a booth site?
More orders from
customers?
Stop by a…
Cookie Cupboard
Cookie Cupboards
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Cookie Cupboards
Gathering Place*
Greene Wood* we have secured space at the U-Stor-It facility
Volunteer Résidence
Make an appointement prior to arrival
Cupboards open
February 10 thru March 23
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• Bring order to the Gathering Place Cupboard along with payment in full.
• Orders are filled to the package.
• All orders count toward girl/troop reward.
• Product Program staff credits the girl’s record in eBudde.
How does it workGOAL GETTER
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Benefits and Rewards
72
• All orders count toward girl
rewards and troop proceeds.
• Goal Getter Patch earned
with 15 pkg minimum (in one
transaction)
• Orders with 50 pkg minimum
(in one transaction) earns
ticket into drawing.
GOAL GETTER
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Gift of Caring is a
great way to support
military personnel,
community
organizations and Girl
Scouts at the same
time!
Gift of Caring (GOC)
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Gift of Caring Business Support
Great way for a business
organization to support the
military and our Girl Scouts.
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Gift of Caring (GOC) Rewards
GOC Patch
15+ packages
Butterfly Dangler
30+ packages
Phone Stand
50+ packages
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Cookie booths are
girl-operated
opportunities for
customers to
purchase cookies
from troops.
Booth Sites
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Council Sites
• Merchant locations are secured by the Service Unit
Cookie Manager (SUCM)
• Walmart/Sam’s Club locations will also be secured by the
SUCM
• Troop managers/leader may not contact council sites
• Council sites are Malls, JoAnn Fabrics and Dunkin
Donuts (they will be in eBudde by January 12)
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My Sale Sites
• Merchant locations NOT listed as a council booth site
• Use the Cookie Finder™
• Obtain approval from the merchant
• Site may be denied if found inappropriate or duplicated
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Booth Site Sign Up
79Service nit Cookie Manager Training
Round Date ADDITIONAL
SIGN-UPS
TOTAL SIGN-
UPS
Council Booth Site Sign Up (Troops may sign up for two time
slots)
January 12
7pm CST
0 2
Council Booth Site Sign Up (Troops may sign up for two
additional time slots)
January 19
7pm CST
2 4
Council Booth Site Sign Up (Troops may sign up for unlimited
slots)
January 26
7pm CST
unlimited unlimited
Troop Sales (My Sales)
Sites Sign Up Opens
February 1 unlimited unlimited
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NEW! Troop Card Processor
80
• Standalone Point of Sale (
POS) system
• No credit card fees for troops
during the cookie program
• Clover Troop Credit Card
Processor should be used for
customer cookie purchases
Service Unit Cookie Manager Training
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Booth Site Weekend
Booth Site Weekend 1 February 14-16
Booth Site Weekend 2 February 21-23
Booth Site Weekend 3 February 28- March 1
Booth Site Weekend 4 March 6-8
Booth Site Weekend 5 March 13-15
Booth Site Weekend 6 March 20-22
81Service Unit Cookie Manager TRaining
Girls participate
at 3 Booth Sites
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Loop Site
Loop Site Days 2020
• March 31
• April 2
• April 8
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Loop Sites
• High-rise building locations in downtown Chicago and the
West Loop
• Loop sites are negotiated exclusively through the
council
• Cookies are provided by the council
• Troops do not bring cookies to Loop Sites
• Online commitment forms accepted January 2 thru 4
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Troops who choose
additional proceeds
will receive initial, gift
of caring, online,
troop rewards and
patches.
Rewards
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Product Combo Achiever Patch
85
Personalized combo patch with girl’s
first name featured on the patch
Shipped direct to girl after 2020
Cookie Program
• Fall Program – 25+ items
• Cookie Program – 135+ packages
REWARDS
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Initial Rewards
86
2020 Patch &
Wow Charm
125+ packages
sold during the
initial order period
Butterfly Journal
150+ packages
sold during the
initial order period
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Troop Rewards
87Service Unit Cookie Manager Training
Bandana
140+ packages per
girl average at the
end of the cookie
program
Fashion T-shirt
160+ packages per
girl average at the
end of the cookie
program
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Wow the World – Interlocking Patch
88Service Unit Cookie Manager TRaining
Booth Site
Participate with
your
troop at 3 booth
sites
Goal Getter Patch
Purchase
15+ packages of
cookies in
one Goal Getter
transaction
Initial Order
Sell 125+
packages during the Initial
Order period (January 1 thru
19)
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Cookie Dough
May be used towards…✓ Annual membership dues
✓ Council-sponsored activities
✓ Resident camp
✓ GSUSA Destinations
✓ Girl Scout merchandise from the council store
Cannot be used to purchase cookies or pay cookie debt
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90
Wrapping Up The Program
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Rewards
• Review troops in eBudde to ensure Cookies are allocated
to girls
• Troops have made girl reward choices
• Sizes have been entered if applicable
Rewards ship in May/June
91Service Unit Cookie Manger Training
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More Training
92
Clover (Troop Card Processor
Training) (December 3)
Digital Cookie Training (December 10)
eBudde Training (January 7)
Service Unit Cookie Manager Training
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Resources
• Cookie Resources
o Forms
o Guides
o Quick Sheets
o Video Snippets
http://www.girlscoutsgcnwi.org/cookie-resources
http://www.littlebrownie.com
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Resources
• Regional Volunteer
o Refer to the Contact in your folder
• Product Program
o Phone: 855.ILOVEGS (456-8347) ext. 6722
o Email: [email protected]