Growing Your Business Online…Security - Hawaiian Telcom - Grow... · 2013-03-19 · •Keep the...
Transcript of Growing Your Business Online…Security - Hawaiian Telcom - Grow... · 2013-03-19 · •Keep the...
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Growing Your Business Online…Securely
Michael Miranda
Hawaiian Telcom
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Agenda
• About Me
• Cloud
• Social Networking Sites
• Mobile Devices
Business Risks
Mitigation Strategies
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Michael Miranda
• Maryknoll 1990
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2013 ILH Champions Boys Basketball!
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Michael Miranda
• Maryknoll 1990, UCF, Gonzaga, UH
• Miranda Rights
• Geek Passion
• Coder at Heart
• Cyber Security Spartan
• Hawaiian Telcom Presenter
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Hawaiian Telcom does not specifically endorse
any of the companies mentioned in this
presentation.
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• OS/Application/Anti-Virus Updates
• Disable Unnecessary Services and Privileges
• Whitelist Applications (Software Restriction Policy)
End Point Security
• Firewall
• Intrusion Prevention
• Web Content Filtering
Perimeter Security
• Identify
• Monitor
Sensitive Information
• Collect
• Analyze Frequently Logs
• Policy
• Plan of Action
Incident Response
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Business Growing Online Using…
Connecting with
Hawaii
Social Networking
Sites
Mobile Devices
Cloud Applications
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CLOUD
GROWING YOUR BUSINESS ONLINE…SECURELY
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YOUR DATA
APPLICATION
SERVER
OPERATING SYSTEM
HARDWARE
REAL ESTATE & ENVIRONMENT
Work PC
CLOUD SERVICE
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SMB Cloud Services
• Web Sites
• Backups
• Productivity
• Vertical Apps
• Security
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Gmail has 425M Users
Google Apps has 5M Businesses
Google Apps Has 66 of 100 Top Universities
23 of 42 Fed Contracts for Productivity Apps in 2012
Google 90% of Subscribers are Small Businesses
10 of 42 Fed Contracts for Productivity Apps in 2012
“Billion” user install base
Office 365
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SLAs are not Free FREE PAID
Google Docs “As Is” - No commitments Self-help
N/A
Google Apps for Business N/A $5 per user/month 99.9%, Service Credits
24x7 Phone Support
Skydrive (MS Office Web Apps)
“As Is” – No commitments Self-help
MS Office 365 N/A $6 per user/month 99.9%, Service Credits
24x7 Phone Support
HyperOffice N/A $7 per user/month 99.9%, Service Credits
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YOUR DATA
APPLICATION
SERVER
OPERATING SYSTEM
HARDWARE
REAL ESTATE & ENVIRONMENT
Work PC
CLOUD SERVICE
$$$$$$
$
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Risks and Mitigation
Risks
• Compromise of cloud user
accounts
• Trapped data
• Unauthorized data
disclosure
• No Internet Connection =
No Data/Application
Mitigation
• Use offered security controls (i.e.
multi-factor authentication)
• Protect user accounts and use
strong passwords (more later…)
• Backup data from the cloud
• Certifications and Written
Protection Policies
• Internet redundancy
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• Reduce/Eliminate Upfront Hardware/Software Costs
• Lower Ongoing Costs (Install & Support, Power, etc.)
• Lower Technology Obsolescence Costs (Upgrade/Replacement) Cost
• Improved Availability (“Always On”)
• Greater Accessibility (Desk, Home, Mobile)
• Improved Functionality Productivity
• Add Services Quickly (Utility model)
• Expand/Contract as the Business Requires (Seasonal, etc.) Scalability
• Keep the Business Running During Local Outages
• Recover Cleanly and Quickly from Significant Events
Business Continuity & Disaster Recovery
• Benefit from a Service Provider’s “Defense in Depth”
• Reduce Internet Footprint Security
Grow Using the Cloud
CONFIDENTIAL - Hawaiian Telcom University 22
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SOCIAL NETWORKING SITES (SNS)
GROWING YOUR BUSINESS ONLINE…SECURELY
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Risks and Mitigation
Risks
• Informal communications
may become “business”
communications
• Critical reviews can hurt your
business
• Stolen user account
credentials could be used to
hurt your image and business
Mitigation
• Be formal with all
communications
• Do not conduct transactions
on SNS
• Monitor and respond to
negative reviews quickly
• Strategize to protection your
user account credentials
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Wired (12/2012)
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• “hackers destroyed my entire digital life in the span of an hour”
• Victim Account Info Needed:
– Master Email Address (for recoveries)
– Billing Address
– Last 4 Digits of a Credit Card
– No Advanced Security Beyond Password
• Social Engineered and Exploited Procedures to Gain Access to his
accounts with: Apple, Gmail, Amazon and Twitter
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Damage • Deleted 8 years worth of email on Gmail
• Took over Twitter account to broadcast
offensive messages
• Erased all data on iPhone, iPad and Macbook
– Family photos
– Work documents and email
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User Account Strategy
• Use a separate business email address for
SNS and other business activity
• Use an alias email address instead of a real
email address (even for recovery email
addresses)
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[email protected] [email protected] [email protected] [email protected] [email protected]
Home PC
MY BUSINESS
[email protected] [email protected] (email alias for all
transactions)
[email protected] (keep private!)
[email protected] (keep private!)
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.com
• Commit to a an Online Presence on The Popular Platforms
• Treat as a Primary Communication Channel
• Monitor/Respond Timely and Professionally
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SNS for Business…Securely
• Only for informational business
communications. DO NOT:
– Contract using SNS messaging
– Transmit or receive sensitive information
• Monitor and respond consistently
• Segregate and protect business SNS accounts
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MOBILE DEVICES
GROWING YOUR BUSINESS ONLINE…SECURELY
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90% Acted Within
24 Hours
Mobile Consumers
94% Searched for
Local Info
70% Called a
Business After Searching
66% Visited in
Person
45% Use for In-Store
Research
722M Smartphones
Shipped in 2012
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45
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Mobile Strategy
• Determine Value of Mobile to Your Business
• Invest in a Mobile Presence and Analyze Usage (assess the mobile
experience yourself)
• Build an App only if Value is Identified
• Purchase Apps that Truly Improve Your Business and Fit Current
Operations (morale, productivity, technology, costs)
• Take Advantage of Mobile-enabled Sties/Apps from
Suppliers/Partners
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0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
Market Share
Malware
2011
Apple iOS • Data is not public • Isolated reports of malware
• 775,000 Apps!
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Mobile Devices Attacked “Like its 1999”
• Phishing Scams, Malicious Web Sites/Advertisements,
Malicious Apps
• Zbot.ANQ
– Reportedly installs as a trojan on a Windows computer
– Social engineers user to install software on mobile phone
and to provide phone number to hacker
– Hijacks SMS messages from banks to steal money
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Top 5 Mobile Content Associated with Malware
1. Pornography
2. Known Spam Sites
3. Computer/Internet
4. Web Advertisements
5. Entertainment
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Risks and Mitigation
Risks
• Attacks against mobile devices
and sites
• Sensitive data being distributed
on more devices
• Incomplete implementation of
mobile experience could hurt
business
• Immature security controls on
mobile devices
Mitigation
• Ensure mobile-sites and apps undergo
security reviews
• Specifically control what types of
devices can access sensitive
applications and data
• Invest in a professionally designed
mobile site from the start
• Consider mobile device management
platforms to control employee devices
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Mobile Final Tips
• Keep Mobile OS updated and Use Passcode Locks
• Assume mobile device is vulnerable at all times and
only visit known safe sites
• Carefully research apps prior to installation
• Do NOT Jailbreak
• Include Mobile Devices in Overall Cyber Security
Planning
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Grow Your Business Online…Securely
Connecting with
Hawaii
Social Networking
Sites
Mobile Devices
Cloud Applications
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• Questions?