Grow Your Firm with Process Automation Advisory Services€¦ · •Identify the various HR...

Copyright © 2019 ADP, LLC.Copyright © 2019 ADP, LLC.

Grow Your Firm with Process Automation Advisory Services

Accountex USA 2019

Presented by Heather Satterley, EA

Copyright © 2019 ADP, LLC.

Welcome!

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Today’s Presenter

Heather D Satterley, EA

• Accounting Technology Expert• Trainer/Educator• Co-host of The QB ‘Appy Hour with

Liz & Heather

[email protected]

http://www.satterleyconsulting.com/

mailto:[email protected]


Agenda

1. Accountants as Process Automation Advisors

2. Identify the Need to Automate

3. Deconstruct the Process

4. Design an Effective Workflow

5. Key Components to a Successful Implementation

6. Case Study


Learning Objectives

• Recognize how technology & advisory services can add value to client relationships and help grow your practice

• Identify the various HR functions within a business, the steps to analyze existing processes and how to recognize the need for automation

• Where to find apps that can automate client processes

• Understand and apply best practices when developing and executing an implementation plan

• How to utilize reporting and analytics tools within Accountant ConnectSM to help streamline workflow processes and expand advisory services


Accountants as Process Automation Advisors: A Natural Progression


Business Needs are Evolving

37% of an accountant’s small business clients ask for advice on technology

consulting or systems integrations

62% would like to receive HR & talent management

insights from their accountant

The average accounting client uses FOUR software

systems to manage payroll, HR, time, talent &

finance

96% want at least two systems integrated,

starting with payroll & finance

ADP Research Institute, March 2019


Benefits of automation

Increased efficiency

Consistency & reliability

Reduced costs


“…intelligent automation typically results in cost savings of 40% – 75%, with the payback ranging from several months to several years”

– David KirkManaging Director, Digital Labor / RPA KPMG


Skills needed in a typical job posting


Identify the Need to Automate


Repetitive and

consistent

Nohuman

interventionneeded

High-volumeAnd

Time-consuming

When should a task be automated?


Examples

Tracking time

On-boarding employees

Recording payroll

Expense management Scheduling


Deconstruct the Process


Best practices when analyzing an workflow

• Surveys

• Interviews

• Observation

Gather info

• Map process

• Pain points

• Outcomes

Define goals

• Must haves

• Nice to haves

Determine needs


Gather info: Surveys and interviews

Collect valuable feedback on processes & employee engagement

Document your findings

Use blind surveys or have an outside consultant conduct them

Use open-ended questions as much as possible


Map the existing process


Design an Effective Workflow

18


Systems thinking approach

Purpose Components Sequence Feedback

What is the objective of the system (process)?

What must be part of the system for it to accomplish its purpose?

Which order of steps in the process will produce optimal results?

Is the system producing the desired results?

19



Events

Patterns

Structure

Expense report is returned to employee for non-compliance

Expense reports are returned frequently to employees

What factors in the system influence the patterns? What are the relationships between the steps?


Pain points: look for bottlenecks and opportunities for automation

What is the trigger for the event?What is causing pattern?What can be done optimize?


Optimized expense report process


Organizing your search

http://bit.ly/sampleappevalwkst


Where do I search for apps?

apps.adp.com

apps.intuit.com


Best practices for evaluating technology

Research

Ask questions

Read reviews

Request a demo

TestingSet up a “sandbox”

Don’t connect live data

DecisionWeigh must haves / nice to haves

Consider a grading system

Pay attention to details


Optimized process using apps


Key Components of a Successful Implementation


Things to consider

TIMING

• Is it a good time to introduce something new?

• How much time is need to implement and train?

PEOPLE

• Who is involved?

• What are their roles?

• Availability

• Get everyone on board

TECHNOLOGY

• What other systems could be affected ?

• What support and implementation resources are available


Planning & Timeline

• Set expectations (and keep them realistic!)• Allow for hiccups and delays• Organize into phases and milestones• Communicate


How to price Process Automation Advisory Services


Case Study

Accounting firm with over 200 SMB clientsSome payroll is done in house by bookkeeping staffSome payroll is managed by staff using clients’ systemSome payroll is managed by clients



Events

Patterns

Structure

Payroll services are not profitable

Takes too much timeReconciliations are difficultEntries are wrought with errors

Staff must take time to review procedures before each payroll• Each client is managed differently• Payroll is managed by different

staff members

THERE IS NO STRUCTURE, THEREFORE THERE IS NO SYSTEM!


In this case, we need to create a firm-wide system

MUST HAVES• Integrates with clients’ accounting systems

• Allows both client and accountant access

• Can be customized to fit each client’s needs

NICE TO HAVES• An accountant dashboard

• Ability to generate all client reports at once

• Can easily store in cloud-based storage


Integration with accounting solutions


Accountant ConnectSM

Everything at your fingertips:

• Generate reports and tax forms in batches for multiple RUN clients

• Seamless GL setup & mapping

• Compensation benchmark data

• Payroll calculators, tax forms and useful reference guides

• CCH Resource Library

Accountant Connect℠ is a cloud-based portal providing simple access* to view your ADP clients’ payroll information, process payroll, and much more!

Oh, and it’s free. *Access is based on your clients’ consent.

50k+ users

More than 2MM reports generated!


Client and accountant access / Accountant Dashboard


Can be customized to fit each client’s needs


Ability to generate all client reports at once


Can easily download to cloud-based storage


Special tools and resources for accounting professionals


See a full demo of Accountant Connectin the Tech Theater!

Friday, Sept. 69:40 am

Tech Theater 1

Grow Your Firm with Process Automation Advisory Services€¦ · •Identify the various HR...

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