Groves Consulting Group Graziadio School of ... -...
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Cultural Intelligence: Employee Assessment, Placement, &
Development Practices
Kevin S. Groves, Ph.D.Groves Consulting Group
Graziadio School of Business and Management
Personnel Testing Council of Southern CaliforniaSeptember 25, 2013
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Introduction
Associate Professor of ManagementGraziadio School of Business, Pepperdine University
– MBA courses in management, organization development, and leadership
– Leadership and organization development scholar
PresidentGroves Consulting Group
– Selection, assessment, and training practices– Executive assessment, coaching, and succession planning
– Organization development and employee engagement
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Session Preview
• Business Case for Cultural Intelligence (CQ)
• CQ Overview & Organizational Applications– CQ framework and capabilities– Assessment, placement, and training practices– Applications across national and generational cultures
• Questions & Answers
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What is the Business Case for CQ?
THINK: A Forum on the Future of Leadership
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Quantifying the Business Case for CQConsider the following statistics: $700,000 – first year expense of moving an expatriate
overseas, many of whom fail. 90% – Number of senior executives from 68 countries who
named multicultural leadership as their top challenge. 60% – Amount of growth that GE projects will come from
their developing world revenues. 1 billion – Number of people expected to join the middle
class in the next decade. 67% – Amount of international air travel revenue that is
generated by Asian and Middle Eastern Airlines
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Personal Benefits of High CQ
Personal
Promotions/ Advancement
Salary
Intercultural Adaptation
Intercultural Negotiation
Engagement
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Team Benefits of High CQ
Team
Intra‐team Conflict
Trust
Innovation
Cohesion
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Organizational Benefits of High CQ
Organizational
Client Satisfaction
Leadership Effectiveness
Change Adaptation
Merger Integration
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Reflection Exercise
Please use your notepad to reflect on the following questions:
1. Describe a time when you experienced failure due to low CQ (either personally or in observing others)?
2. How might heightened cultural intelligence have changed this situation for the better?
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Defining & Applying Cultural Intelligence
What is Cultural Intelligence, and how is it practiced at your organization?
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Cultural Intelligence Overview
Cultural Intelligence Quotient (CQ) The capability to function
effectively across various cultural contexts (national, ethnic, organizational, generational, etc.).*
Soon Ang & Lynn Van Dyne (2008)
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Defining Characteristics of CQ
Source: Ang & Van Dyne (2008)
CQ vs. Other Intercultural Frameworks
Form of intelligence Applied to any cultural context Malleable Strong research validation Consists of 4 capabilities
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Four CQ Capabilities
• Level of interest, drive, and confidence to adapt to multicultural situations.CQ Drive
• Level of understanding about how cultures are similar and different.CQ Knowledge
• Level of awareness and ability to plan for multicultural situations.CQ Strategy
• Level of adaptability when relating and working interculturally.CQ Action
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CQ Drive: MotivationWhat does High CQ-Drive look like? Highly motivated to learn and adapt
to new and diverse cultural settings
Strong sense of the benefits gained from intercultural situations
High self-confidence in ability to be effective in culturally diverse situations
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CQ Knowledge: CognitionWhat does High CQ-Knowledge look like? Well-organized understanding of
culture and how it impacts behavior
Clear understanding of the link between cultural values and behavior
Deep knowledge of cultural dimensions such as values, socio-linguistics, and leadership
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CQ Strategy: MetacognitionWhat does High CQ-Strategy look like? Routinely think about intercultural
interactions before and after they occur
Strategizing before a culturally diverse encounter
Checking and revising assumptions during intercultural interactions
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CQ Action: BehaviorWhat does High CQ-Action look like? Flexibility in verbal and non-verbal
behaviors across intercultural situations
Strong ability to adapt to different cultural norms
Flexibility in modifying the manner and content of communications
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Small Group Exercise: Applying CQ
How are CQ capabilities practiced in your organization?
1. For your group’s assigned CQ capability, what does high CQ look like? Discuss how this capability is performed in terms of behaviors, actions, words, policies, etc.
2. Discuss critical incidents at your organization in which your assigned CQ capability was associated with successful and/or failed intercultural experiences.
3. Summarize your group’s discussion and prepare to report out your findings.
Time: 20 minutes
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Measuring Cultural Intelligence
Measure Type Dimensions/Scales Length Versions
CulturalIntelligence Assessment (Ang & Van Dyne, 2006)
Capabilities/behavioralcompetencies
Meta‐cognitive (CQ Strategy)
Cognitive (CQ Knowledge)
Motivational (CQ Drive)
Behavioral (CQ Action)
20 Items Self‐assessment Other‐assessment (360 degree version)
The Cultural Intelligence Center, LLC Feedback reports for individuals, teams, or departments/sponsors Academically validated instrument
Strong psychometric properties Valid predictor of multiple performance outcomes in cultural contexts
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Your CQ Development Plan
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Organizational CQ Applications
CQ
Personal CQ Development
Team‐Building
Selection Systems
Leadership Competency
Model
Executive Develop‐ment
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Contact Information
Kevin S. Groves, Ph.D.Associate Professor of ManagementGraziadio School of Business and Management
PresidentGroves Consulting Group
6100 Center DriveLos Angeles, CA 90045(310) [email protected]