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Group Research Assignment:National Audit Department

Shairazi AimanAlmuhaimin B. Mohd ZahrinRashida Erni Binti Mamat

Mohd Eusoff B. Husin

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Contents

Conclusions

Suggestion

Evaluation

Implementation of Quality in Practice

Background of Department

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Background

Established during the British Colonial administration in the early 20th Century

The Institution was known as the Audit Office.

When the Federation of Malaya attained its independence in 1957, the post of Director of Audi Malaya was changed to the Auditor General.

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Objective

VisionTo be recognized as a key contributor towards financial management excellence and enhances by the year 2020

Objective

Mission to carry out audit in a professional and independent manner and to produce balanced report to the parliament and state legislatures towards enhancing good governance in the public sector.

To prepare quality and timely Audit Reports to Parliament and State Legislatures

-To manage audit activities efficiently and effectively-To be a model employer

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Corporate Culture

Responsibility

Integrity EspritDe corps

Professionalism

Corporate Culture

Independence

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Client Charter

To conduct audit in a

professional manner in

accordance with

international auditing standards.

To certify financial

statements, issue audit certificates and prepare audit reports within four

months receiving the

annual financial

statements.

CLIENT CHARTER

To prepare balanced audit reports without

any prejudice and bias.

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Implementation of The Quality Practice

Customer satisfaction

provide a framework for continuous improvement

Maintain extensive System inter related

policies

Text

Standard

Objectives

Processes

Procedures

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Produce the report to ensure the reporting in conformity with the International Auditing Standards

Quality assurance is achieved by in-house audits on a planned and regular basis to confirm that procedures have been correctly followed

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Quality

Quality Policy

Quality Objective

National Audit Department

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Quality

Ensuring the highest quality in the performance of duties by emphasising a good working culture

continuous professional development.

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Quality ObjectivesTo certify Financial Statements, issue Audit

Certificates and prepare Audit Reports within four months of receiving Auditor’s complete Annual Financial Statements.

To complete Financial Management Audits and issue the reports within three months.

To ensure Financial Management Audits of Federal and States Ministries/Departments/Agencies are conducted at least once in three years.

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Quality PolicyThe National Audit Department is

committed to quality and professional auditing and reporting in conformity with International Auditing Standards.

The National Audit Department is committed to continual improvement in its Quality Management System and to review the organization’s Quality Objectives to ensure customers’ expectations are met.

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National Audit Department always deal with the governmental agencies. And produce the report to ensure the reporting in conformity with the International Auditing Standards.

National Audit Department implemented the Audit Rating System based on Accountability Index (AI).

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The objective of AI is to assess the extent of financial management of Ministries, Departments, Statutory Bodies, Local Authorities and Islamic Religious Councils in adhering to the government financial laws and regulations.

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6 steps strategy for identifying customers

SpeculateThe

Results

Takeactions

Checkvalidity

Plan

analyze

GatherInformation

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Evaluation

Leads the customer expectation by gives the commitment and committed to auditing all reports.

Creating the satisfied to the customer it can influenced the great of value, service quality, integrity and the relationship that the department build with the customers.

The indicator of the service quality, department also provide all expertise to ensure all the reports are done within times

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1

The auditors and customer are willingness to cooperate without any problem

2

The departments can interprets all extents financial in all agencies without any complaint from other agencies

3

They will review times to times so that the report are truly authentically without any reflection from the original reports.

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Challenges

Bribe Unfair Redundacy Abuse

bribes is to clean the image of the customer who has bad records in financial management report.

customer or organization will directly point to the auditors because of bad image of the organization

The redundancy financial management report and the customers failing to update the information

Abuse as their really the wants the good report so that they can have a good impression or good track record holders in auditing areas.

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KPI

Improvise

attitudecare

Del

egat

e

Inspection

More systematic

Suggestion

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Conclusion

National Audit Department really cares to the customer By doing the quality possession, the customer will

receive good feedback and learns to improvise steps by steps

Furthermore, also gives the encouragement towards the professional attitude to the workers.

They must accept and takes all responsibility and produce more highly quality and practice its.

Introduce the quality objectives, quality policies and quality product really significance to the department and enhance the credibility, accountability, and transudation as the leading auditing department in country.

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