Group Project. Don’t make me think Steve Krug (2006)
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Transcript of Group Project. Don’t make me think Steve Krug (2006)
How many test subjects?
1. One test 8 users: usually finds worst problems. Often not far into the system.
2. Two tests 3 users:Test 1: Often finds less problems than in
scenario 1.Test 2: problems from test 1 sort, they now
can find new problems.
Structure: Introduction
Who are they? Who are you? Why are we doing this?
Make it clear that you want their thoughts.
You want them to think out loud. There are no mistakes.
If they are unsure they can ask you? You don’t need to be THE EXPERT.
Structure: The set-up
Explain what is going to happen. Explain what the equipment if for. Explain that what they are doing is
helping the developers. Try and get some background
information – to judge their experience.
Be a Good Listener not an expert.
Structure: Tasking
You have minimized the browser now maximise it.
Ask them to look at the system. Ask them where would they click?
Remind they to think out loud so you know what they are thinking what do they notice.
What do they think of certain things. What do they think the site is about?
Structure
Review the results straight after. Review them and decide which ones
need fixing. Figure out how to fix them
Triage
If easy and quick fix, that doesn’t break anything else – fix it!
Sometimes resit the impulse to add. Don’t add new features without a lot
of thought. Go for big, cheap wins after each
round of testing.
Don’t throw the baby out with the bathwater, Minor changes can have major
impact – in both directions. Don’t panic
Don’t scrap a whole project because of criticism without careful consideration.
Exercise
In groups 2-3 each take one of the following role: Person testing the site Oberserver/Observers
Observer(s) Role
Settle the tester down. Get THEIR views on the system and
the faults they find. Find as many ways as possible to get
information from them about the site’s usability.