Group 6 om
15
Operations Management Total Quality Management in Fashion industry Presented to: Dr. Sudhir Yadav Presented by: Abhishek Shukla(20135003 Amartya Gupta(20135004) Greeshma Nair(20135020) Nikita Thumar (20135042) Pratin Sharma (20135048)
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Transcript of Group 6 om
Operations ManagementTotal Quality Management in
Fashion industryPresented to:Dr. Sudhir Yadav
Presented by:Abhishek Shukla(20135003)Amartya Gupta(20135004)Greeshma Nair(20135020)Nikita Thumar (20135042)Pratin Sharma (20135048)
Flow of Presentation
• Operations in fashion• Product Quality• The Gap Model• Continuous Improvement• Seven Quality Tools• Cost Implication • References
• Receive orders• Prepare cutting tickets• Check credit• Factor orders• Review cash flow• Drop styles from line• Review orders with buyers
OPERATIONS
Quality Control Department
Product Quality• Quality of the design• Functional quality• Production/execution quality• Realization/Recognition quality
Quality Argument • Adequacy• Functionality• Reliability• Consistency
Customer’s expectations concerning a
product or service
Customer’s perceptions
concerning the product or service
PreviousExperience
Word of mouth communications
Image of product or service
Customer’s own specification of
quality
Management’s concept of the
product or service
organization’s specification of
quality
The actual product or serviceGap 1
Gap 2Gap 3
Gap 4A “Gap” model of Quality
Source: Parasuraman, Zeithman and Berry. 1985
Product
Continual improvement of the quality management system
Customers(and otherinterested parties)
Requirements
Managementresponsibility
Resourcemanagement
Measurement, analysis and improvement
Productrealisation
Output
Satisfaction
Input
Source: BS EN ISO 9001:2000
Key: Value adding activity information flow
Customers(and otherinterested parties)
THE ‘SEVEN SIMPLE TOOLS’ • Flowcharts • Cause and Effect (Ishikawa / fishbone)
Diagrams • Check sheets • Pareto Charts • Histograms • Run Charts and Control Charts • Scatter plots and Correlation Analysis
Flowchart
Fishbone
Quality House
Cost Implication due to Poor Quality
• Prevention Cost•Appraisal Cost• Internal Failure Cost• External Failure Cost
Total Cost
References
• conf.uni-obuda.hu/jubilee/Schmel.pdf• www.fibre2fashion.com• www.cedc.ro• www.sciencedomain.org• www.ijsrm.in• www.wiley.com
