Group 4: Chris Destito, Charles Keuchler, Jackson Savoy, Mingming Zhou.
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Transcript of Group 4: Chris Destito, Charles Keuchler, Jackson Savoy, Mingming Zhou.
![Page 1: Group 4: Chris Destito, Charles Keuchler, Jackson Savoy, Mingming Zhou.](https://reader036.fdocuments.in/reader036/viewer/2022082516/56649f425503460f94c62421/html5/thumbnails/1.jpg)
Group 4:
Chris Destito, Charles Keuchler, Jackson Savoy, Mingming Zhou
![Page 2: Group 4: Chris Destito, Charles Keuchler, Jackson Savoy, Mingming Zhou.](https://reader036.fdocuments.in/reader036/viewer/2022082516/56649f425503460f94c62421/html5/thumbnails/2.jpg)
Background of MetroPCS
Established in 1994 as General Wireless
5th largest Telecommunications network
First in the world to launch voice over LTE Network
9.5 million subscribers
Currently operated by T-Mobile
![Page 3: Group 4: Chris Destito, Charles Keuchler, Jackson Savoy, Mingming Zhou.](https://reader036.fdocuments.in/reader036/viewer/2022082516/56649f425503460f94c62421/html5/thumbnails/3.jpg)
Business Problem
Disconnect Between Customer and Sales Records
Customer Service Slow Down
No way to connect employee with their sales
Time is Money!
![Page 4: Group 4: Chris Destito, Charles Keuchler, Jackson Savoy, Mingming Zhou.](https://reader036.fdocuments.in/reader036/viewer/2022082516/56649f425503460f94c62421/html5/thumbnails/4.jpg)
Problems OurDatabase Solves
Reduce the Time a Customer Waits
Promotes Better Customer Service
Allows Managers to Check Employee Performance
![Page 5: Group 4: Chris Destito, Charles Keuchler, Jackson Savoy, Mingming Zhou.](https://reader036.fdocuments.in/reader036/viewer/2022082516/56649f425503460f94c62421/html5/thumbnails/5.jpg)
Added Value to MetroPCS
Employee Efficiency will increase
Improved Customer Service Turnover
More Time to Generate Sales
Decreases Negative Employee Attitudes
![Page 6: Group 4: Chris Destito, Charles Keuchler, Jackson Savoy, Mingming Zhou.](https://reader036.fdocuments.in/reader036/viewer/2022082516/56649f425503460f94c62421/html5/thumbnails/6.jpg)
Keys to Success
Keep it Simple
Interface was Intuitive
Welcome to MetroPCS