Dear Readers,

I am pleased to publish our

1st edition of Grosvenor in

the Know for 2014—I cant

believe we are into the sec-

ond quarter of 2014 already!!

This year promises to be a

big year for the company,

and for me too! Those wed-

ding bells are getting louder by the day!!…

Don’t worry IKT will have the inside scoop

hot off the press as it happens!!

You will have noticed that there are so many

more ways to communicate our good news

in Grosvenor these days, starting with ITK

and now into its 3rd year, I ask you to con-

tinue to send in your good news, achieve-

ments, articles, opinions and ideas because

without you, ITK doesn't work.

This is your magazine and it is

the only magazine communicat-

ed to every staff member in the

business across Ireland, the UK

and USA. So if you want to be

heard, say it here!

I would like to thank those who

continue to send in some really brilliant pieces

each quarter and as always, ITK is open to

your suggestions and feedback so please con-

tinue to keep me on my toes and send your

thoughts to

mlambert@grosvenor.ie.

Slán go foil,

Marianne x

!

G R O S V E N O R

S E R V I C E S N E W S L E T T E R M A R C H 2 0 1 4 V O L U M E 1 I S S U E 9

S P E C I A L

P O I N T S O F

I N T E R E S T :

Message

from Mary

Charmin’

Sharman

Staff News

Work News

Extra Mile

Award

FunZone—

Competi-

tion time

What's

Cooking

Notice

board

Fundraising

Hi All,

I would like to take this opportunity to update you on some major developments within Grosvenor.

We have recently acquired Charter security ltd. This acquisition is part of our strategy to develop a

significant presence in the city of London offering a range of facility services. This acquisition will

assist Grosvenor services to strengthen our position in the market. Charter is one of the most respected

security providers in the city of London operating for over 34 years and we welcome them into our

group.

This development into multi services is further strengthened with our formation of the busi-

ness unit structure which is commencing from the financial year April 2014.This is happening

in conjunction with the rebranding of the business which will be launched later this year.

These very positive developments will help create a strong management structure offering

multi facility service solutions to our clients. This will also create a cohesive platform for all

of us working towards our common goals and strategic objectives.

I would like to congratulate all the staff in IKEA Belfast winning the store of the year award a

great achievement. I would also like to congratulate everyone involved in the process and the

extremely high standards achieved. I look forward to visiting the stores and meeting with the

winners over the coming months.

Finally, 2014 will be an important year in our journey. I call on everyone to help contribute to achiev-

ing our goals and Grosvenor Services becoming an international leader in facility services.

Bernard McCauley

Group Managing Director

GROSVENOR

“customers go where they are invited and

stay where they are looked after”

Hello everyone,

There is a lot of change and new things happening in Grosvenor over the last few months.

If you have been keeping in touch with news on the HUB, you will see that Grosvenor

has acquired Charter Security in London which marks an exciting new phase in our own

company’s history. Work is going ahead on our new brand image, which will reflect the

central role of our people in the evolving development of Grosvenor.

We are changing to meet our customers’ needs, to ensure we can deliver new services and

offer them the choices they expect. We learn many things when we listen to our own ex-

isting loyal customers, who value the service we deliver. .

In today’s competitive world, “customers go where they are invited and stay where they

are looked after.” It is easy sometimes to forget what a privilege it is to have customers

like Primark, Debenhams, M&S, NUI Galway, DSP, NIKE, NSG, Honeywell and IKEA,

to name but a few.

I travelled to Manchester recently and met the team

at IKEA Manchester. They were Team of the Year

winners in the UK. The standards really are outstand-

ing, which is a credit to this amazing Grosvenor

team. The client said that he has “total peace of

mind” as he never has to worry about the standards in

the store. He pointed to a banner with one of IKEA’s

slogans: togetherness and teamwork.

On my way back home that evening, I reflected on what happens when we tune into the

customer, when we find solutions where others see problems, when our people create that

unique bond with the customer and where nothing seems like too much trouble. The team

I met in Manchester reflect the very best of our Grosvenor values. And I know that there

are many teams around the company who share the same passion for service and high

standards, who give peace of mind to our customers.

I would like to thank all of our people who are the face of our company. You represent

“Grosvenor” to our customers. When you are helpful and consistent, when you

ensure that the customer does not have to worry if there is an unexpected VIP

visit, when you find a practical solution and say YES (even if you wonder

how you can fix the problem!), when you work as a team, when you look fresh

and smart in uniform, then you are making a real difference!

When we look after the customer, they look after our future!

Mary Horgan

Operations Director (UK /Ireland)

The ICCA awards are a great opportunity for us all to acknowledge our

staff who do great work on the ground, and to provide them with the

opportunities to win the coveted accolade of being the winner in their

respective categories.

Furthermore, the awards provide us, the member companies of the Irish Contract Cleaning Associa-

tion, an opportunity to showcase our client sites and put our clients on show – which should have mu-

tual benefits for clients and member companies.

If you have a site you would like to be considered as a finalist please email me the Site name

(Building name if applicable) and your reasons for putting this site forward by the extended deadline

of COB on Friday 4th April.

If you would like to be part of the Grosvenor ICCA awards team, please make a note of this in

your mail. Upon receipt of your suggested entries I will then select a team based on region

and I will notify you of the shortlist and awards team members in due course.

, I would like to take this opportunity to thank those who assisted in the much needed redevel-

opment of the Head Office in Sandyford. After many numerous long nights and weekends, I

truly believe it has all paid off. I know it wasn't easy at times and often hard to work in but

your patience, assistance and co operation throughout the build means that we now have a

lovely new office, that is fit for purpose, makes logistical sense and allows for future growth.

Thank you also to those who assisted with the Magna Park rebuild which is now home to ex-

cellent workshop facilities as well as a centre of excellence training centre which we can be

proud of.

Your hard work and commitment is very much appreciated!

The new Ops Room View of the new HR and Sales

office from ‘the bridge’

The new ‘Mezz area’ home to ac-

counts

Sweetwater under construction

<<PRESS RELEASE>>

Grosvenor Services Expands Security

Portfolio With Acquisition of Charter

Security Ltd.

Grosvenor Corporate Security, a divi-

sion of Grosvenor Services is delight-

ed to announce the acquisition of

Charter Security Limited. This is a

key part of Grosvenor Services’ strat-

egy to concentrate on building a significant presence in the City of London across its range of ser-

vices.

This strategic union of two family owned and run businesses will continue to foster their shared val-

ues and further support their positions in the market.

Ben McCauley, Managing Director of Grosvenor Services is looking forward to welcoming Charter

Security, one of the most respected security providers in London and its staff and clients to the

Grosvenor Services Group. For over 55 years Grosvenor Services has been a successful family

owned and run business and it was important to the McCauley family that any business to join the

group reflected the same ethos, Charter’s proud family ties and strong client relationships made it the

perfect fit;

“Charter Security and Grosvenor Services have shared principles and this was important to us. We

recognised that Charter joining our group would strengthen our offering to clients and be a major

step to growing in the London market without diluting what makes Grosvenor and Charter so strong

– our family values.”

Claire Lambert, Managing Director of Charter Security Ltd said, “Grosvenor was strategically select-

ed for our growth in all related services, their similar core values and ethos for this acquisition. We

are extremely pleased that we can continue to provide our core security services together with

Grosvenor. We are passionate about our people and the services we provide, and I am totally com-

mitted to this new journey.”

Richard Fenton-Jones, Security Director at Grosvenor Services, brings over 15 years of experience in

the security industry and will lead Grosvenor’s expansion in London. As a former Managing Director

of both OCS Security and G4S Monitoring & Response Richard has a proven track record of success

and is eager to expand Grosvenor’s footprint in the City of London and build on Charter’s strengths

in the market.

Ends.

Charter Security Ltd is a long established Manned Guarding and Technical Security Services Com-

pany with a 24 Hour Control Room Centre providing despatch and out of hours related services

across London and the South-East. Based in Canary Wharf, the company employs over 200 people.

Charter’s prestigious and high-profile construction projects have included the Cutty Sark, the Aquat-

ics Centre for the Olympics, and the regeneration of Blackfriars station. In addition the company

works with clients drawn from Local Authorities, Retail, and Corporate sectors.

For more information please visit http://www.charter-security.co.uk

Alex's Soikans' band Koda-

kid released the lead single

"Outta Sight" from their

debut album on Friday 28th

February.

Review from The Sound Out. com;

"“With a great degree of swagger blended with soulful vocals and heavy guitar, the hook-laden new single

from Kodakid 'Outta Sight' is an immense rock anthem that shows a band who have become intent on pushing

their sound forward. It appears to draw influence from

the British guitar revival of '90s Britpop and fuses it effortlessly with hints of more modern rock outfits like The Black Keys, the Jon Spencer Blues Explo-

sion and the more bluesy output of the White Stripes in their pomp. From the filtered acoustic intro, to the mighty vocals of Kevin Power, to the blues/rock guitar of Alex

Soikans, to the funky, relentless rhythm section of John Duignan and Tony Browne, this is a compelling

teaser from their forthcoming debut album. 2014 may be the year Kodakid take over the Irish music sce-ne."

The track Outta Sight is available at the following downloads:

iTunes: https://itunes.apple.com/ie/album/outta-sight-single/id825609079

amazon: http://www.amazon.com/Outta-Sight-Kodakid/dp/B00IPK9ASU

google play: https://play.google.com/store/search?q=kodakid

check out the video: https://www.youtube.com/watch?v=WEA8-Rpy77g

For more info on the band go to www.kodakid.com

Who better to notice the latest fashion finds, styles and bargains

than those that see them come in the door every day! So we bring to

you ’Cool fashion finds’. All you need to do is send us a quick pic

of any items of fashion from clothing, to accessories or household

items from any of our valued clients and

partners along with the price and retailer

name and we will feature it in our newsletter!

This exciting new initiative that was suggested to us by our

very own Linda Barrett.—Thanks Linda!

To be in with a chance of winning €50 / £50 voucher simply complete the above ArrowWord

crossword and all correct entries will be entered into a draw to win a voucher worth 50 euro /

pounds.

Please send all completed entries FAO Marianne Lambert, 64C Heather Road, Sandyford Ind

Est, Dublin 18 or email mlambert@grosvenor.ie

********Applicable to Ireland / UK entrants only—Apologies ********

Following very positive results from

a recent survey rolled out across Ire-

land. We are pleased to announce the

introduction of the Grosvenor Social

Committee.

While we hope to

have all of the fin-

er details ironed out in our next edition (June 2014) plans for the

Grosvenor Social Committee are well under way.

The Grosvenor Social Committee will be the centre point of social festivities in

Grosvenor (Ireland) responsible for organising all social events, to include nights out,

day time events, fundraisers and any social activities.

Members will take turns organising events throughout the year

on a bi-monthly basis. Subs will be paid on a monthly basis by

the members and a corporate budget for corporate events (i.e.

Christmas party) will be subsidised by the company.

The board, President and VP of the SC will be democratically

elected by the committee members and introduced in our June

edition of ITK.

Non committee members will be welcome to join us for social events but a one-off

sub will be required by them for each event. If you are interested in joining the GSC,

or joining the board, please email mlambert@grosvenor.ie

You may not be aware that Nick Snowdon has a hidden talent as a professional actor with a specialism

for Shakespeare and the classics – with a number of runs at Stratford under his belt.

His favourite role was that of Ralph Nickleby in the Dickens classic “Nicholas Nickleby”. The seven-

hour two-parter culminated in Nick performing his own stunt, as Ralph hangs himself, swinging from a

noose 30 foot above the audience!

Nick accepted the opportunity to tread the boards for the first time in

five years, when offered the role of Aladdin’s villain in pantomime in

Birmingham this January.

“The role was fantastic and written for me by a brilliant Director I’ve

worked with before, so I just couldn’t resist. Especially as it gave my

six year old daughter her first chance to see Daddy on stage.

I also persuaded the Director to audition my 11 year old stepson for a

role in a comedy double-act as policeman Yu Dun Pong. He got the

part and stole the show. As a result, he’s been signed up by the coun-

try’s leading child-actor agency and is busy auditioning for major retail

tv advertising campaigns and even movies! So watch this space……”

“It was a great experience and the show really was fantastic, with great singing and dancing. The crit-

ics unanimously loved it and nobody gave it less than 4 stars.

I’d like to thank Grosvenor for giving me the flexibility I needed to be in

town for the run including a few mid-week matinees.

Nick continues to use these transferrable skills in his work, to the benefit of

all of us.

“Doing multi-million tender presentations isn’t as nerve-wracking as per-

forming Shakespeare at Stratford. It’s just like going on stage again.”

What the critics said………

“Nick Snowdon’s portrayal of the villain was truly evil – and the children loved to hate him!”

Ernie Almond, BBC

“Nick Snowdon a brilliantly evil Abanazar plotting to a Shakespearean perfection”– Richard Aucott

“Nick Snowdon on his own little booze cruise as the evil Abanazar……….”

“The evil Abanazar or was it Avabanana, played by Nick Snowdon growled and

sneered through the show collecting his boos along the way.” – behindthearras

Congratulations and well done to the team in IKEA Belfast who managed to bring the

Team of the Year award 2014 back to Ireland.

As is the case every year, the competition was extremely tough. All 9 sites in the final judg-

ing scored over 90% (following a difficult audit from Mike Sharman) but IKEA Belfast

emerged triumphant overall with IKEA Manchester coming in a close second.

This is the first time a non-Primark and non UK Mainland site has won the award

Operations Manager Iain Jeffrey:

“When I first took over IKEA BELFAST it was evident when I first met Greg and the team that there was a significant degree of apprehension taking over from GS Associates. It was clear to see that much time and effort would be required to bring the store standards, moral, and belief, up to the high standards that we all expect and thrive on at Grosvenor. Throughout the months I developed a very strong and trusting relationship with Greg, his Supervi-sors, and IKEA, and these strong relationships undoubtedly contributed towards us winning store of the year 2014. Greg and his team invested in Grosvenor's vision for the future and without all their hard effort and support, we would not be in the position we are in now. I would like to personally thank them all for their support and commitment and their belief in what we at Grosvenor thrive on…. EXCELLENCE!”

Carlos Lages GM, UK: “A fantastic achievement and a massive well done to all from UK. I am really happy not only for seeing our colleagues from Ireland winning this year, but above all, to notice how close are all the nominees. Which for the business means we have consistency across the business. Philip well done to you and the winners of this year, Iain Jeffray and his team. Fantastic results well done to all nominees and to Ikea Manchester local Team and Ikea estate area Manager and Operations Manager. In a summary, well done to all!!”

!!

We would like to wish our col-

league Linda Davies a speedy re-

covery after being involved in a

serious road traffic collision on 9th

January.

Linda has suffered a serious head

injury after a crash whilst on her

motorbike with another vehicle.

!!

Congratulations to Stephen Lowry &

Dawn on the birth

of baby Eva born

16/1/2014 weigh-

ing 6lb 9oz's.

We would also

wish the best of

luck and bid fare-

well to Stephen

who will be leav-

ing Grosvenor on 28th March for pastures

new! We will miss you!

!!

We would like to say a sad

farewell to Ashley Weatherilt

who left us on the 31-1-14 to

pursue a career in youth

work.

Ashley worked at Ikea Man-

chester for 5 and a half years.

He will be greatly missed as he always turned

up for work and was always willing to help

out where needed.

All the team here would like to wish you well

for the future!

!!

Welcome to the

world, Isabella

Grace, daughter of

Karen Hibbert of

Ikea Manchester

weighing in at a

bonny 6lb 2oz

!!

Congratula-

tions Abi and

welcome to the

world, Evie

May Payne!

!!

We would like to wish Dave

McArdle (husband of Lisa

McArdle) all the best for a speedy

recovery.

Congratulations to Carlos Lages (GM

UK) and his lovely daughter Elyana who

managed to raise an impressive £1286.50

for Sports relief. Elyana ran 2 miles and

Carlos ran 6 miles for this vey worthy

cause.

Join us for a fundraiser coffee morning (in the canteen) on Friday 28th

March at 12pm.

We are hosting this fundraiser coffee morning to support Veronica

Horgan who will be travelling to Nepal (as part of

the elective physiotherapy placement programme in

University College Dublin). Veronica is actually

Mary Hogan's niece and she has elected to spend five

weeks in Nepal, starting May 20th 2014.

Many of the health services in Nepal lack proper resources and sufficient qualified staff to meet the

demands of the population. Veronica will be working in a number of different physiotherapy vol-

unteering placement sites in Nepal. These will include rehabilitation centres for disabled children

or adults who have been involved in accidents and in larger hospitals treating inpatients with con-

ditions such as TB, polio, post-burn contractures and cerebral palsy. She will also be involved in

the rehabilitation of stroke victims and working with adults and children with physical disabilities.

Her placement in these understaffed institutions offers much needed services to Nepali children

and adults which will greatly improve their quality of life.

As this experience is unpaid, Veronica will need to cover all costs for her trip. While Veronica

plans to contribute a significant portion of her own funds toward this, she really needs our help to

contribute towards a very worthy cause.

If you are unable to join us on Friday next (28th), you can of course visit Veronicas fundraising

page and donate online http://www.myprojectsabroad.org/fundraising/4g9gNm

Thanks in advance for your generosity!

P A G E 1 3

From March we will be informing you of why people won the Extra Mile Award each

month to acknowledge not only the people but the super work they are doing on a daily

basis.

Further to this we ask you to put forward your nominations with particular considera-

tion given to our company Values: Pursuit of excellence, Reliability, Openness, Ac-

countability, Commitment, Team Work

Congratulations and Well Done !! to all of our Extra Mile Award Winners,

Thank you for your hard efforts and keep up the good work.

Dec

Ireland Ops / Admin Laura Ludwig (HR)

UK Ops / Admin Leckie Manville (Skegness)

UK Cleaning Op 1 Hondi Bilaugi from Nike Town London

UK Cleaning Op 2 Sandra Cooper - Debenhams Nuneaton

January

Ireland Ops / Admin Tina Kelly (Payroll Ireland)

UK Ops / Admin Iain Jeffray (Ops Manager N.Ire)

Ireland Site Manager Ann Flaherty (NUI Galway)

UK Cleaning Op Lorraine Cain (Primark Rotherham)

February

Ireland Ops / Admin Conor Heavey (HR Ireland)

UK Ops / Admin Leckie Manville & Karl Wickens (Skegness and UK Ops)

Ireland Cleaning Team Ioan Vespasian Zima, Alexedra Cibelia Zima, Valentin

Cretu, Vasile Samu

UK Cleaning Op Lynn Mc Leod (Site Manager NSG Kings Norton)

Well done to all who were nominated and thank you for your hard work

-Remember there's always next month!

We would like to take this opportunity to welcome all of our new col-

leagues to Grosvenor.

< Neil Archibald BDM, Grosvenor

Facility Services.

Clare Swan

Reception,

Sandyford.

Joe Walsh

Sales Director,

Sandyford.

Salim Amar

Area Manager,

IKEA UK.

Caroline Coxon

(Maternity Cover)

For Abi in Skegness

Meet Kathy Andino-Rodriguez, Kathy is our Payroll and HR Assistant and

also the Account Manager for Orange County Court House in Orlando, FL.

On Saturday, December 14, 2013 Kathy took her team to Universal Studios

Orlando and Island of Adventure theme park for a day of fun and team build-

ing.

...

Kathy Andino-Rodriguez (Account Manager)

Carolyn Cruz (Night Supervisor)

Ibis Salvador (Night Supervisor)

Juan Fernandez (Night Supervisor / Floortech)

Jessica Perez (Day Supervisor)

Sascha Narvaez (Juvenile Justice Center Day /

Night Supervisor)

IKEA

You may recall, last month we featured some images of the team from Florida who travelled to

the UK to share best practise procedures, knowledge and experiences working with IKEA.

Here Andy Allen, IKEA Account Manager, captures the visit:

USA Visit to the IKEA Estate in the UK

9th – 14th December 2013

It was with great pleasure and pride we were invited to host our counterparts in the United States of Ameri-

ca over the period 9th to 14th December 2013.

The aim, in essence, was to share all our knowledge that we had managed to gain as a team, over many

years, working with IKEA, in the United Kingdom.

Lots of hard work, many hours on the laptop putting together a programme of events that we felt would best

suit the needs of our USA colleagues and allow them to return to Florida having felt they had all the tools

they needed to operate successfully in the IKEAs in Orlando, Fort Lauderdale in January and in May, Mi-

ami.

Our four colleagues, (co-workers from now on), Gabriel McAuley, Tony Santana, Maria Yanton and Zorai-

da Sui arrived from Florida via Dublin, welcomed by the Area Manager (North) Graham Warren, at Man-

chester airport and transported to their hotel for the day.

Day One started with an extensive walk round IKEA Manchester with both the Area Manager, the Opera-

tions Manager and the Commercial Manager aided and abetted by Lorraine Warren, after all, IKEA Man-

chester is her pride and joy. Very clean too, I might add.

This was followed up with an excellent brief by George Parish from HSEQ and then by our representative

from Ecolab and a questions and answers session with all the hosts for the day before completion of their

days work with brunch in the IKEA staff canteen. I would like to take this opportunity to thank Somona and

Gary Schofield at IKEA for allowing us to carry out the day’s activities on their premises, thank you!

I suspect, at this stage the visitors were looking for some shut eye, no doubt suffering with a little jet lag

from the previous days travel so a change in driver, on their journey down to Costa Del Walsall, a better

ride by all accounts, Andy v Graham Warren!, A short stop off at the motorway services to buy a UK spec

phone charger for Zoraida, I think that’s the pronunciation, if not I am sorry, and we were there. Of course

it is winter so no Costa but no less cold than Manchester.

The next day was spent in the office in Coleshill, some 15 miles from Walsall and a less demanding

but nevertheless, intensive time communicating as much information to our visitors as possible. We

discussed subjects that we hope would eliminate or reduce our risk on the IKEA Florida contracts

and we endeavoured to give as much good, real time, factual information as we possibly could do

without overloading sore and tired brains.

A detailed analysis relating to all things IKEA including schedules, worked and unworked variance

in hours, client relationships and how important the building of them would be, clean-Telligent au-

diting, IWAY, the importance of a structure, how we clean, when and by whom, passing on what

has worked for us in the UK and what has not worked so well, always trying to emphasise that it is

all work in progress and what may work in the UK may well not do so in the USA. Lots of little tips

and good practice making what I hope was a very worthwhile day in the office. I would like also to

thank Mark and Rob for their very quickly prepared speeches on the day.

Wednesday would be spent putting into practice what had been seen and learnt at IKEA Manches-

ter. Cleaning, using our available machinery, our safe systems of working and our equipment. I feel

from talking to our visitors that the early start and the hands on approach worked extremely well

from feedback received later and I am sure the visitors were pleased with the support and advice

they received from Michelle Bamber and her team at IKEA Birmingham.

IKEA

This was then followed in the afternoon with briefings by Mike Sharman, always enthusiastic and dynamic

in his presentations, great interaction and I hope his mobilisation presentations went a long way in deter-

mining what needed to be done by whom, when and why to ensure we are fully up to speed at the various

important points during the mobilisation phase of the operation.

To all who helped on the day, Graham and Sharon passing their ideas and IKEA knowledge, Mike,

Michelle and her team, a big thank you.

Once again, many thanks to IKEA for allowing us to use their excellent facilities. (Marsha and Dawn), we

also managed to complete the monthly audit, the score reflecting “creative thinking” from the Area Manag-

ers.

After the day’s events it was back to Walsall for food and shut eye, or so we thought.

Now Maria, I said I would get you back for your comment about leaving me down some dusty Florida road.

In England, we tend to put one foot in front of the other, better known as walking.

This seemed to be a little alien to Maria.

Whilst shopping in the evening she decided she knew better and rather than, like most humans, stepping up

a kerb, she decided she would head butt one and we all know Walsall, the kerbs normally win when they

come into contact with a human head. Impact tends to leave soreness, especially if it’s your forehead… I

am sure you get the story, next visit A and E.

Accident and Emergency Walsall General Hospital, alongside a drunken, bloodied female attached to two

burly police officers from the local constabulary, I never knew a “brummie” accent had so many “F” words

in it. Welcome to NHS UK.

Two and a half hours later, having been treated and given the all clear, Maria decided she wanted to take a

look around an NHS hospital, complete with Florence Nightingale statue, take a few pictures before head-

ing back to the hotel complete with severe bruising to the forehead and a small gash above the eye. Didn’t

stop her having the centre of attention at breakfast though, given us the low down on who runs the council

services in New York, shush – it’s the Mafioso. From being so quiet all week, she is now telling us all sorts

of secrets, perhaps Maria will one day enlighten us as to what she said to her boss at the time?

Bright and early next day, up, to meet Carlos, our UK General Manager, in the office in Coleshill,

(complete with large forehead lady, Maria), Tony, Ze and Gabriel. Carlos, as always, a mind of information,

passing on all he could to enable a smooth operation in Florida. He gave a very detailed brief on project

management and how, in his experience, a contract like this should be mobilised, managed and operated. I

am sure his knowledge of the subject and his experience in the past will prove to be valuable going forward

into January’s mobilisation and then May, in Miami. All points highlighted by Carlos, valuable and good

practice, we hope, by then, had been taken on board by all present, including our own UK team.

Next day, Friday, was on the move day again, with the Operations Manager providing the travellers with an

insight into the weather on the M6 motorway, lots of rain, mad drivers, heavy braking (it was deliberate to

keep you awake) before arriving at Manchester Terminal One, Bentley Hotel.

It was at this point, after coffee, that we said our goodbyes. I, we, all here in the UK hoped for a safe jour-

ney home for our guests.

A great week was had, a lot of information passed on, lots of laughs, lots of sleeping but above all, it was a

pleasure for us in the UK to host you guys, not one ounce of bother. We hope the long days, cold weather,

(Ze loved it) and “sore head” remind you of “Blighty and IKEA”, you have a successful mobilisation and

we all hope to hear in late January or February, the visit was worthwhile, the points put into practice and

vital, the contracts are running smooth.

Working Together

UK Operations, HSEQ and Commercial Management Team

P A G E 1 7

PISCES

The month starts with drama when your feud with the local kebab house, which you felt had given you severe wind and burping

problems, comes to a dramatic end when your stomach settles out of court.

You then find yourself spending some time with Elasto, a depressed contortionist friend of yours, who recently tried to bend it

all.

The month ends in disaster when you manage your cement mixer into a passing prison van, leaving police searching for a num-

ber of hardened criminals.

Lucky Felt Tip Pen Colour – Black Lucky Golf Hole – 9th

ARIES

The coming month starts with an impulse visit to a nudist convention in town as you decide to go if you have nothing on.

You then find yourself in trouble with your bank manager when questioning him over plans to introduce new plastic banknotes

which can be cleaned in a washing machine. He does not seem impressed with your concerns that this will increase money laun-

dering.

The month ends in controversy when you lose in the Drug Dealer of the Year competition and storm out claiming it was just a

big fix.

Lucky Word count – 237 Lucky Mountain – Mount Etna

GEMINI

The month starts with a visit to your financial advisor in which she tells you that if you want to set up a company and run it then

that’s your business.

You then find yourself on an aeroplane with a close friend who has a fear of flying. In flight, he says to you “wouldn’t it be aw-

ful if we fell out?” but you assure him “don’t worry we have been pals for years”.

The month ends with trouble in the local pub quiz when you answer the question “With what do you connect the name Baden-

Powell?” with the answer “A hyphen”.

Lucky Sweet – Sherbet Lemon Lucky Railway Platform - 3

CAPRICORN

The month starts in a sad yet comedic way when you leave your house and notice someone stealing your car. You don’t manage

to catch the person but do manage to make a note of the number plate.

Further criminal comedy follows when you are shopping in Primark when someone hijacks the escalator and demands to be

taken to Marks & Spencer.

You also become convinced this month that your dad, a petty criminal, must be a member of the police orchestra because the

police keep coming to your house asking where he had hidden the lute.

Lucky Pet – Stick Insect Lucky Password - SESAME

LIBRA

You are excited at the prospect of trying something new this month and go along to a seafood themed disco but end up pulling a

mussel.

You then go to see your doctor as you cannot stop singing “The Green Green Grass of Home”. The doctor diagnoses Tom Jones

syndrome and tells you that It’s Not Unusual.

The month ends on a technological note. Having had some problems with your iPod recently, you decide to change its name to

Titanic and find that it’s syncing now.

Lucky Vegetable – Potato Lucky Raffle Ticket Number - 459

SAGITTARIUS

You find yourself falling out with a work colleague this month who asks you to describe the difference between ignorance and

apathy and you reply “I don’t know and I don’t care”.

Your obsession with your toaster, which you take everywhere, reaches worrying levels this month when you find that your toast-

er is not waterproof and are completely shocked.

The month ends with trouble in the supermarket when your young child is found to have written “Knees & Toes” on lots of bot-

tles of “Head & Shoulders”.

Lucky Fruit Machine Symbol – Bell Lucky Street – Downing Street

V O L U M E 1 I S S U E 9

SCORPIO A shock start to the month sees you or a friend being assaulted and mugged at Legoland. However, the Police soon put the

pieces together and build a case.

You then find yourself getting angry at the number of people coming to your door trying to sell things. You take out your

anger on a man carrying a drum who comes to your door by telling him to beat it.

The month ends with you publishing some work in which you claim that no two people see colour in exactly the same way

meaning that colour is a pigment of your imagination.

Lucky Body Part – Knees Lucky Family Member - Grandmother

VIRGO

A road accident starts the month in dramatic fashion when a lorry carrying tortoises collides with a van carrying terrapins

and causes turtle disaster.

You make yourself into a laughing stock with your friends this month when your penny-pinching ways see you trying to

make your own smartphone by attaching a mini dinner suit to your ten-year-old Nokia.

You then end the month meeting somebody at work called William Hill and think to yourself “what are the odds?”

Lucky Reindeer Name – Comet Lucky Electrical Item – Electric Blanket

LEO

You get increasingly frustrated at your partner’s obsession with Posh Spice this month when you work out the amount of

money you are spending each week on saffron.

The month then goes downhill as you get fired from your job at Lastminute.com for continually turning up late.

A business opportunity presents itself before the month ends when you are offered the chance to buy shares in Mount Ev-

erest for £1 million. After giving it some thought, you decide that it is just too steep.

Lucky University Subject – Media Studies Lucky Music Group – The Bee Gees

AQUARIUS

A misunderstanding in the bedroom is predicted this month when your wife asks you to make her scream and you poke

her in the eye.

A battle with your local zoo is also likely when you ask the bird keepers if birds really sing or do they actually just pro-

duce tiny screams because they are afraid of heights.

The month ends with you being banned from your local supermarket when you misunderstand the checkout operator’s

instruction “strip down facing me” which was referring to your credit card.

Lucky Eye Colour – Blue Lucky Book – Wuthering Heights

TAURUS Your first attempt at online shopping goes horribly wrong this month and results in you getting your credit card stuck in

your computer’s floppy disk drive.

A large book then falls on your head whilst you are sat at home but you decide that you only have your shelf to blame.

You then take great joy at the end of the month when you manage to complete a jigsaw in five months when the box said 2

-4 years.

Lucky Car Make – Volkswagen Lucky Pizza Topping – Fried Onions

CANCER Your long running disputes with the farming community return this month when you ask your local farmer if he is plan-

ning to get more pigs onto his farm by building a sty-scraper.

You then manage to offend the French on a trip to Paris by asking some locals if the reason they love to eat snails is be-

cause they hate fast food.

A shocking end to the month is likely when you go to the airport to pick up your friend Jack and find yourself getting

tazered by security when you see your friend and shout “Hi-Jack!”

Lucky Shoe Size – 8 Lucky Country - Italy

We will no longer be printing payslips

for distribution and all payslips will be

emailed directly to the employee under

the Payment of Wages Act 1991.

Area Managers and Operations Managers have put in a great effort to

collate employee email addresses but there is still a huge number out-

standing.

Ultimately it is up to you the management to enforce and support

this. We have a record of all area management and the percentage of

email addresses they have collated to date and we will be running 2

campaigns simultaneously to encourage managers and employees

alike to submit their details as soon as possible.

The first Area Manager to collate 100% of employee email addresses for their area will

be awarded with a £100 / €100 shopping voucher and 1 lucky employee in the UK and

Ireland will be drawn from the email database list to win an APPLE iPad Mini!

Every Manager must enforce that every employee who has not yet submitted an email

address across the country to send their Name, Employee Number, Email Address and

Mobile number to the email addresses below:

Please see supporting poster attached which is to be distributed and posted up on every

site. (Please contact me directly if you wish for me to print out these posters for you).

Any employees who have not submitted their email address will collect their payslip

from their Area Manager on site as printed

payslips will no longer be posted.

payslips@grosvenor.ie

ukpayslips@grosvenor.ie

A tasty chicken curry is usually forbidden territory if you’re watching your weight,

but we’d hate you to miss out so we’ve come up with our healthy Red Thai chicken

curry recipe. Add extra chilli if you like. As well as being low fat, this

recipe is also low in saturated fat, sodium and sugar.

Despite being this nutritious, this recipe is delicious and easy to prepare.

Ingredients

12 oz. (360 g) boneless, skinless chicken breast, cut into bite-sized pieces or 1 lb

(450 g) firm tofu, cubed

1 (450-ml) can light coconut milk

2 / 3 tbsp. Thai red curry paste, to taste

2 tbsp. sesame / cooking oil

1 cup vegetable stock, heated

¼ cup water

1-2 teaspoon corn flour (or as req)

1 tablespoons brown sugar

1 bulb of garlic

1 tbsp. (15 ml) lime juice

1 tbsp. Light Original soy sauce

6 oz. (165 g) fresh green beans or

Sugar Snap or Mange tout

1 Red pepper / Red Capsicum

2 tbsp. (30 ml) Thai fish sauce

1/4 cup (60 ml) basil leaves, torn

4 sprigs fresh coriander / cilantro for garnish

Preparation method

1. In a wok or large fry pan heat 1 tbsp. of oil on Med High heat. Add the chicken and

fry until golden brown, remove from pan and set aside.

2. Heat 1 tbsp. of Red Curry Paste and sauté for 1 minute. Place the heated stock into

pan and bring heat down to low Simmer for 4-5 minutes. Now add the light coconut

milk.

3. Now add the chicken and veg and stir.

4. Add lime juice, sugar, and fish sauce and allow to simmer for 3 minutes.

5. Now you want to thicken it up more so in a cup add the cornflour with ¼ cup cold

water, stir until dissolved. Pour into curry and stir until thickens.

6. Serve with brown rice, garnish with coriander / cilantro.

Please do continue to send us in your recipes and pic-

tures of your version of our featured recipes.

Grosvenor Cleaning Services

Dublin -

64C Heather Road

Sandyford Ind Estate

Dublin 18

Ireland

Phone: +353 1 2954866

Fax: +353 1 2954301

E-mail: ireland@grosvenor.ie

Skegness UK -

10 Algitha Road

Skegness

Lincs, PE25 2AG

Phone: +44 1790 754 580

Birmingham UK -

Quattro House, The

Courtyard

Roman Way,

Birmingham B46 1HQ

Phone: +44 121 366 0560

Athlone -

Magazine Road,

Athlone,

Co.Westmeath

Phone: +353 906 490 748

Cork -

Ground Floor

Unit 28, East Gate Drive

Little Island, Cork

Phone: +353 21 435 5112

If you have anything you would like to submit or anything you would like men-tioned in the next edition of “Grosvenor in the Know”, please feel free to send it directly to Marianne Lambert via email (mlambert@grosvenor.ie), fax (+353 1

2958119), or via post to the Dublin address above.

Dublin Stores-

Unit C2, 14 Magna Business Park

City West

Dublin 24

Ireland

Phone: +353 1 421 5082

www.grosvenorservices.com

Belfast -

Ground Floor, Unit 4, Building

9, Citylink Business Park,

Belfast BT12 4HQ

Phone: +353 906 490 748 UK Stores-

Unit 3, Hardwick Court,

Alford,

LN13 9JE

Phone: +44 1507 466 388

“ ”

,

1. How long have you worked in the company? 5 Months

2. What did you want to be when you were little? A Postman!

3. If you could describe yourself in 2 words what words would

you use? Practical & Calm (or so I am told)!

4. If you could be a fictional character who would you be?

Baloo from the Jungle Book

5. Who would you get to play you in a movie about your life?

Val Kilmer (we were born the same day!) 6. If you could be anywhere in the world right now

where would you be?

Cuba, my second home!