Grievance Hadling
-
Upload
veral-agarwal -
Category
Documents
-
view
216 -
download
0
Transcript of Grievance Hadling
8/13/2019 Grievance Hadling
http://slidepdf.com/reader/full/grievance-hadling 1/12
GRIEVANCE HANDLING
Presented By-
Aditi BansalMBA 1st yr (2nd Sem)Roll No. – 097
Section- B
8/13/2019 Grievance Hadling
http://slidepdf.com/reader/full/grievance-hadling 2/12
A complaint that has been formally presented to amanagement representative or to a union official.
A grievance is a formal dispute between an employee and
management on the conditions of employment. (Glueck,1978)
Grievances are complaints that have been formally
registered in accordance with the grievance procedure.(Jackson)
8/13/2019 Grievance Hadling
http://slidepdf.com/reader/full/grievance-hadling 3/12
FORMS OF GRIEVANCES
a) Factual: A factual grievance arises when legitimateneeds of employees remain unfulfilled. e.g., wage hike has
been agreed but not implemented.
b) Imaginary: When an employee’s dissatisfaction is notbecause of any valid reason but because of a wrong
perception, wrong attitude or wrong information he has.Such a situation may create an imaginary grievance.
8/13/2019 Grievance Hadling
http://slidepdf.com/reader/full/grievance-hadling 4/12
Contd…
Disguised:
An employee may have dissatisfaction for reasons thatare unknown to himself. If he/she is under pressurefrom family, friends, relatives, neighbours, he/she mayreach the work spot with a heavy heart. If a new recruitgets a new table and almirah this may become aneyesore to other employees who have not been treated
likewise previously.
8/13/2019 Grievance Hadling
http://slidepdf.com/reader/full/grievance-hadling 5/12
CAUSES OF GRIEVANCES
Grievances may occur for a number of reasons:
a. Economic: Wage fixation, overtime, bonus, wagerevision, etc. Employees may feel that they are paid less when compared to others.
b. Work Environment: Poor physical conditions of
workplace, tight production norms, defective tools andequipment, poor quality of materials, unfair rules,lackof recognition, etc.
8/13/2019 Grievance Hadling
http://slidepdf.com/reader/full/grievance-hadling 6/12
Contd…
c) Supervision: Relates to the attitudes of the supervisortowards the employee such as perceived notions of bias,
favouritism, nepotism, caste affiliations, regionalfeelings, etc.
d) Work group: Employee is unable to adjust with his
colleagues; suffers from feelings of neglect, victimizationand becomes an object of ridicule and humiliation, etc.
8/13/2019 Grievance Hadling
http://slidepdf.com/reader/full/grievance-hadling 7/12
EFFECTS OF GRIEVANCE
On production include:
Low quality of production.
Low quality of production and productivity.
Increase in the wastage of material, spoilage/leakage ofmachinery.
Increase in the cost of production per unit.
On the employees:
Increases the rate of absenteeism and turnover.
Reduces the level of commitment, sincerity and punctuality.
8/13/2019 Grievance Hadling
http://slidepdf.com/reader/full/grievance-hadling 8/12
Contd…
Increases the incidence of accidents. Reduces the level of employee morale.
On the managers:
Strains the superior-subordinate relations.
Increases the degree of supervision, control and follow up.
Increases in discipline cases. Increase in unrest and thereby machinery to maintain
industrial peace.
8/13/2019 Grievance Hadling
http://slidepdf.com/reader/full/grievance-hadling 9/12
Steps in Grievance Handling
Procedure
Acknowledgement dissatisfaction
• Define the Problem
Follow Up
Get the Facts
• Analyse and decide
8/13/2019 Grievance Hadling
http://slidepdf.com/reader/full/grievance-hadling 10/12
GRIEVANCE PROCEDURE
Stage –I At Supervisory level
Stage –II At HOD level
Stage –III At Management level
8/13/2019 Grievance Hadling
http://slidepdf.com/reader/full/grievance-hadling 11/12
GRI
E V A
NC
E
H AN
DLI
NG
8/13/2019 Grievance Hadling
http://slidepdf.com/reader/full/grievance-hadling 12/12