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Greenbriar Oceanaire Summer Golf Update

June 24, 2013

Pledge of Allegiance

Opening Comments & Agenda Rebecca Rasmussen

Agenda for Tonight Update on Membership

Reminders/Guest Passes

Review course

Update on Operations

Tournaments & Leagues

Chelsea

Present 2013 Survey results (posted online)

Questions

CURRENT MEMBERSHIP

Guest Passes- 1. Guest passes are only valid for the year of purchase. (2012 Guest passes

have expired)

2. Guest pass reservation privileges match the status of the purchaser i.e., - if you are a full member you can make a guest tee time for 7 am on, - if you are an associate member you can make a guest tee time for 11 am on

3. All guests must play with the Member who makes the tee time.

4. If the reservation is made utilizing the guest pass early tee time option, you must pay using the guest pass.

5. If you do not cancel the guest tee time before day of play and your guest(s) does not show you will lose one guest pass for each guest reservation

6. If you cancel the reservation you can not keep that tee time or replace the guest with other members.

7. Any abuse of the guest pass privileges will result in a violation notice.

8. Any guest play NOT utlizing a guest pass is limited to tee times and play from 11 am on.

9. ALL GUESTS are limited to 10 rounds of play per season

Guest Passes Bob Baly

Rain Checks- Are issued only for: - inclement weather - Player becomes ill while playing

Handicap Postings- Players post scores within 48 hours Need

last name, first name, handcap and date on card, leave in Pro Shop

Handicaps- All event players (including outside guests) must have an established handicap to compete for winnings - Member/Guest- Guest MUST have a current established handicap

Website - for information go to www.gocassociation.com/golf

Suggestions/Complaints- Complete the Resident Service Form

Reminders Bob Baly

Course UPDATE Mike Tardogno

Course Conditions Range Update Summer Heat & Hand Watering Practices Cart Path Only Parameters Superintendent’s Blog

2013 Staff Rules Walk Lessons/Clinics - Women’s Clinics

- Get Golf Ready Golf Shop Playing with the Pros Videos on website

Pro Shop Operations Jeff Bebbino

Opening Day; 118 golfers ---- 96 Dinners

Cinco De Mayo; 97 golfers ---- 104 Dinners

Memorial Day; 98 golfers ---- 105 dinners

Father’s Day Event; 214 rounds- 143 guests

Presidents Cup; Just finished

Firecracker - July 4

Member/Member - July 13 & 14th

Nine & Dine - July 21st - “Play it Forward”

Member tournaments Norm Meidling

Leagues Norm Meidling

Women’s League Averaging about 40- 50

player per league day

Men’s League Averaging 58.2 players

per league day

All League sign up sheet will be gathered at 6 pm on the Sunday before play

1. Implemented new point assignment system 2. Guest, cart card and rain check now tracked

in Chelsea

3. Change booking up to 6:45 am day of play 4. Access to friend's schedule restored 5. Added 2 consultants to act local "experts"

on tee time reservation system

6. Continuing to look for ways to better use capabilities of the system

CHELSEA Bob Mazzei

The Spring Survey Will be posted online at

www.gocassociation.com/golf

2012 Membership Breakdown

Membership Men % Women %

428 284 66% 144 34%

Singles 138 49% 26 18%

Doubles 66 23% 66 46%

Associate 79 28% 52 36%

2012 Golf Season- Fun Facts Rounds 2012 %

Total Rounds Played 22,581

18 Holes Play Total 15,219 67%

18 Holes by Full Member 13,559

18 Holes by Assoc Member 494

18 Holes by Guest (passes included) 1,164

9 Hole Play Total 7,366 33%

9 Holes by Full Member 5,342

9 Holes by Assoc. Member 1,456

9 Holes by Guest 568

2012 Golf Season- Fun Facts

Male Player Stats o 49 = Average rounds

played ALL Male members

o 13 = Average rounds by Assoc. Member male

o 63 = Average rounds by Full member male

o Most rounds played by a male golfer was 152 (137 of the 152 were 9 hole rounds)

Female Player Stats o 37 = Average rounds

played ALL female members

o 15 = Average rounds by Assoc. Member female

o 49 = Average rounds by Full member female

o Most rounds played by a female golfer was 141

Survey Background Why: To better understand what and where we

are (Facts vs Fiction) and adjust accordingly

Conducted for 6 weeks Feb to April 15, 2013

Open to 2012 Golfer members (baseline on course and Operations)

161 Respondents

Note: Q1 was name of golfer so will start information w/Q2

89 (55%)

54 (33.5%)

18 (11%)

5 (3.4%)

Of the 58 comments- 14 noted Ranger presence not sufficient 14 noted Rangers did not have enough authority 9 noted members were rude or did not listen to rangers

14 of 58 noted Pro Shop Product offering not adequate

Of 28 problems - 12 out of 28- Difficulty using or system use errors 6 out of 28 - Lost tee times

No response summary- Information not current 33 of 50 Don’t or not using 8 of 50

No response Summary- 2012 meetings not informative 6 of 23

Other Response Summary- Formats 7 of 31 Tees/handicaps 7 of 31 Inadequate Promotion 6 of 31

Other Response Summary (28)- Keep as Social event 6 of 28 Formatting/handicap 6 of 28 Food quality 5 of 28 Promotion of event 3 of 28

No Response Summary (35) – Sea Oaks/ Seaview- 7 of 35 Ocean Acres/Other - 6 of 35 Too High 6 of 35 Too Low 4 of 35 Seasonal Rates (i.e. early spring, early fall) 4 of 35

Yes Response Summary 49 – No/Never – 8 of 49 4-6 x/season – 14 of 49 Only Mondays or open to members Mondays 6 of 49

Four of 18 noted physical issues

Conclusion

Helped sort fact and myth

Results from the survey were used to help guide our thinking on the 2013 programs.

Tournaments were changed

Adjustments were made in Pro Shop

As well as ideas from the membership were implemented * 40 ideas submitted - 19 Implemented - 14 Under Consideration for 2013 - 2 delay until 2014 - 5 not implemented

Considering a follow up with a late Summer/Fall survey

THANK YOU for helping us improve

our course and golf programs

OUR COURSE TO PRESERVE

??Questions??