Green Belt Six Sigma Project Report Out - Lean Ohiolean.ohio.gov/Portals/0/docs/BeltProjects/Stokes...
Transcript of Green Belt Six Sigma Project Report Out - Lean Ohiolean.ohio.gov/Portals/0/docs/BeltProjects/Stokes...
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Green Belt Six Sigma Project Report Out“Lean Mean Order Processing Machine”
Three Leaf Productions Inc
July 21, 2016
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BackgroundThree Leaf Productions provides integrated marketing services locally, regionally and nationally. Our core capabilities & expertise includes strategic marketing/design, print management, media consulting, promotional products and warehouse & fulfillment.
Within the past three years, we have purchased a company in Cleveland Ohio and expanded a number of our products and services.
We have eight sales people that are supported by 3 CRSs. Over the last 24 months we have experienced road blocks & mistakes with our current processing procedures. Our goal was to eliminate unnecessary & repetitive steps in our to improve our efficiency.
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Team Members
Three Leaf Productions, Inc
• Accounting Manager: Debbie Swecker
• Sales/CSR: Darrin Carter
• CSR: Jennifer Thom
• VP : Lavita Stokes
• Pres & CEO: Ron Stokes
Lean Ohio
• Michael Buerger
• Meghan Altier
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• What is the first step in the process?– Customer contacts TLP Sales Person or TLP Sales
person contacts customer to identify a need.
• What is the final step in the process?
– Closed Job Folder Filed
Event Scope
File Closed
Job Folder
IdentifyThe
Customer Need
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Process Improvement Goals
Document the entire current
process
Identity the areas of waste and variations.
Remove and Reduce.
Better serve the internal and
external customer
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Improvement Tools
• Brainstorming
• SIPOC
• Process Map
• Standard Work
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Lean Tools Utilized
Brainstorming
• Encourage it everyday and Ongoing
Comment Card tied to an incentive
Monthly accounting/procedure meetings
Learned that issues can be solved by a
smaller group
Round-Robin during our lean exercise in the
conference room.
All ideas were recorded (The more ideas the
better)Lavita
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Lean Tools Utilized
SIPOC
• Identified all aspects as a team
Supplier
Inputs
Process
Outputs
Customers
Debbie
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Lean Tools Utilized
Process map
• Current State (Over sixty individuals steps)
• Flow Chart Symbols to identify all steps
• Discussed desired Future State
Value Add
More Efficiency
Jennifer
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Previous Process Map
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Improvement Tools
Standard Work
• Defined the process for several of our largest
Warehouse & Fulfillment customers
Eliminate loss of product
Improved communication with the
customers
Improved communications from warehouse
personnel to home office
Darrin
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Current Process Map
• Current State (27 individuals steps)
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Simpler
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Implementation Plan
• Final Review by Team
• Test Start Date
• Review after two weeks
• MadeTweaks
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Special Appreciation
• Michael Buerger & Meghan Altier: For their
expertise, patience and instruction
• Three Leaf Productions Team: For the
commitment, dedication and extra hours work.
• State of Ohio: For providing the EIR Program
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Questions
or Comments